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Gefinor Rotana Hotel

#14 of 122 Hotels in Beirut
Certificate of Excellence
Clemenceau Street | Hamra, Beirut 5202, Lebanon
Hotel amenities
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323 Reviews from our TripAdvisor Community

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Showing 280: English reviews
Cairo
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A short walking distance from Hamra street near the AUC district, Rotana is a great place for a luxury stay with a wonderful rooftop swimming pool. Service is great as well as location. Recommended for an adventurous traveler who wants to be in the heart of the city without forgoing the luxuries of an elegant stay.

Helpful?
Thank Wael E
GefinorRotana, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. We value your loyalty to Gefinor. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I traveled to Beirut for one week and this hotel had excellent customer service throughout my visit. It's also in a very good location not far away from hamra street and very nice clean rooms. I would definitely recommend this hotel to anyone.

Helpful?
Thank Agam P
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We arrived today to Beirut and the hotel has kindly assisted us with arranging transfer from the airport (H1 van for our 6 members n 6 luggage). The royal suite took our breath away, thanks for Nancy Alaraby for her kindest patience and most satisfactory guest service skills, and also for Mr. Francis Mobarak who offers his sincerest assistance to... More 

Helpful?
Thank Hend E
Beirut, Lebanon
Level Contributor
130 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For an anniversary weekend, we checked in for a 5* experience. It was for sure 5*, service is professional and welcoming, the premises is well kept, rooms are good and amenities tick all the boxes. The room was decorated with petals and a box of sweets as a gift which we much appreciated very much. I especially enjoyed the rooftop... More 

Review collected in partnership with this hotel

Helpful?
Thank ThePhoenix0
Level Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Despite booking 3 rooms with balconies, our room did not have a balcony. We raised the issue with your reception who immediately disputed our booking and only when shown the confirmation reluctantly offered to move us. We decided to remain in our original room as we had already unpacked and were offered no compensations or apologies for the mistake. Shocking!... More 

Review collected in partnership with this hotel

Helpful?
Thank D3cadence
Damascus, Syria
Level Contributor
346 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
5 of 5 stars Reviewed June 11, 2016

The Rotana Gefinor Hotel in Beirut is still the top Five Star Hotel Property in all of Beirut! Why? There are many reasons but the most important reasons that I have found are the following: They make you feel like a valued guest during each stay! Outstanding Front Desk Services from your check-in to your check-out! The great restaurant located... More 

Helpful?
Thank ThomasfromDamascus
GefinorRotana, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Mr.Thomas, We are delighted to receive your comments and appreciation to our services and to our team members as well. We value your loyalty to Gefinor. Thank you once again for taking the time to write and we look forward to welcoming you back in Gefinor Rotana Beirut in the near future. With Kind regards. Franck Royer General Manager More 

Sydney, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 6, 2016 via mobile

I was disappointed with my visit to this hotel.Check in staff had nil interest or were any help when asked for directions.Staff at restaurant were the same,had to ask for hot beverages every day.Only positive was staff at pool area were always friendly and approachable. Hotel is in a good location,but that's about it,I would never recommend this hotel to... More 

Helpful?
1 Thank Bruce C
franckroyer, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Reviewer, Thank you for staying at Gefinor Rotana during your last visit to Beirut and I regret that we were not able to meet your expectation to the full extend. I appreciate your valuable comments which are taken on board for us to continue to improve the quality of our service and product delivery, and I hope to have... More 

Sydney, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 6, 2016

Spent 6 nights at this hotel. Good location, internet was not free even though we did mention the length of our stay. Front desk staff are amongst the most miserable we have encountered. Never smiling or saying hello when we walked through the lobby or had an interaction with them. The men at the pool were friendly and the odd... More 

Helpful?
1 Thank Michael2042
franckroyer, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Reviewer, Thank you for sharing your experience on TripAdvisor. I have noted all your comments and shared it with the concerned head of departments to work on for immediate improvement. However I would like to add information with regards to internet charges : we offer free internet in public areas to all our guests and it is only chargeable... More 

Cairo, Egypt
Level Contributor
74 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed June 3, 2016 via mobile

Hotel rooms and amenities are very good, location is not bad, house keeping are excellent (regular daily keeping), but when it comes to staff they are the worst you can ever meet in the whole world, 1- first day we had a meeting in Topaz meeting room our coffee break was ready at 2 while we need it at 3:30... More 

Helpful?
Thank Minayounan
franckroyer, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Reviewer, Thank you for posting your comments and letting us know about your meeting experience at Gefinor Rotana Beirut, and accept our apologies for the shortcomings listed by your good self as this does not reflect our usual service standards. I have taken note of your comments, however in order to investigate further and take the necessary corrective actions,... More 

State College, Pennsylvania
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 30, 2016

The Gefinor Rotana in Beirut is part of a large chain of hotels in the MENA region. Having come to this city and country repeatedly for more than a decade, tis the first time I've stayed at a hotel for over a week. It did not become home but came close enough. The rooms are tidied and restocked twice a... More 

Helpful?
Thank Sajay S
GefinorRotana, General Manager at Gefinor Rotana Hotel, responded to this review

Dear Guest, We are delighted to receive your comments and appreciation to our services and to our team members as well. I am very pleased to know that you were satisfied with the overall stay. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Traveling to Beirut has always been a pleasure since Gefinor Rotana has set the trend with its location “truly in the heart of the city”; close to every place you have in mind to visit during your stay. If you are visiting for business, the five star property is in close proximity to the main business and banking districts in Downtown and Clemenceau street, taking you in no time to your scheduled meetings or even to the major exhibition ground BIEL. If you are on medical tourism then you are in walking distance to the city’s major hospitals and clinics such as AUBMC, CMC, Najjar and Trad. Gefinor Rotana has as well been home to parents of students at ESA and AUB where you could always see in the lobby an interesting combination between family gatherings and businessmen especially during Happy Hours. If you are just here on leisure, then there are never ending activities and entertainment in the area that won’t leave you time to think about the next plan; Gefinor Rotana is a short 5 minute walk from the Hamra vibrant and shopping streets where you can find a wide choice of restaurants, pubs, bars, shops and endless meeting points. The charming Beirut Souks, waterfront corniche and Zaitounay bay with its marina and restaurants can all be accesses within a 5 to 15 minutes stroll were Beirut Rafic Hariri International Airport is just 15 minutes away by car. Staying at Gefinor Rotana will guarantee you an experience like no other not only because of the hotel’s unique location but also by the unparalleled service and complimentary facilities in the property. With its 11 meeting spaces and Grand Ballroom, Gefinor Rotana welcomes guests for meetings, incentive groups, conferences and events while constantly innovating with its menu offering, set-ups and providing the latest in audio-visual equipment and support. While staying at the hotel you are sure to indulge in regular buffet theme nights at the restaurant, plan an outside catering event, relax at our temperature controlled rooftop pool or stay healthy at our wellness center. With what the entire hotel can offer, there is no other place that will fit any of your plans better than the Gefinor Rotana. ... more   less 

Additional Information about Gefinor Rotana Hotel

Address: Clemenceau Street | Hamra, Beirut 5202, Lebanon
Location: Lebanon > Beirut
Price Range: $113 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gefinor Rotana Hotel 5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Gefinor Rotana Beirut
Hotel Style:
#6 Spa Hotel in Beirut
#7 Family Hotel in Beirut
#10 Business Hotel in Beirut
#11 Romantic Hotel in Beirut
#14 Luxury Hotel in Beirut
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