I checked in at late night with my family and we asked for toilet washer or toilet bidet . They answered will be installed at early morning ' and it passed two nights till now and nothing installed yet . The breakfast is nice ' house keeper is nice but reception stuff is careless. This hotel I don't recommend to Arabic people or culture. It's well located in downtown. غير مرشح للضيوف او الرواد العرب او ذو ثقافة شرقية لعدم وجود مخرج مياه بتواليت الحمام
So friendly crew and their hospitality is so great, helpful for any request, and they act immediately, room was good, view is nice and breakfast is cooL Thanks for their management and crew especially Ms. ouliana mahdi & mahmoud madras I Respectfully
THis might not be a plush or fancy Crowne plaza that you typically find in this region and around. But it certainly makes up for the lack of character and luxury with the warm hospitality and amenities it provides. OVerall for the price we paid, and the luxury we got this was an absolutely value for money LOCATION: Located in the heart of Hamra district you can get to feel the vibrant heart of old world Beirut. DINE + DRINK: WE didnt eat breakfast or try the bar here So cannot comment. But there are a ton of wonderful cafes, bakeries and restaurants around the hotel which might be a better option than hotel food ROOM: We stayed in 1808, so this review is based on that; VIEW: Sweet view of the Cityscape and the sea at a distance; SIZE: Very spacious SUITE that had a good living room and bedroom; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand in shower; TOILETRIES: Good cosmetics FACILITIES: THis, in my opinion, is the highlight of this hotel stay. They dont have a gym on site but give you access to one of hte fanciest Fitness center chains in town (FITNESS ZONE)that is located in the same complex. working out here was a delight and gives you a great way to soak in local culture more SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. HOW WIRED YOU WILL BE: Free high-speed Wi-Fi that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, movies and a wide variety of entertainment in multiple languages…
I stayed in crown plaza hamra Beirut it was amazing stay the team where professional Also I would like to say a big thank you for Mr. Abbas from front office team for his excellent service and hospitality
Location is very convenient right in the heart of Hamra, everything you need is near. Spent the weekend there with my family during our vacation in Lebanon. The rooms are okay, the sleep was very comfortable.
My fiancé and I were recently guests at Crown Plaza Beirut,for a vacation the room that was given to us was quite dirty and seemed to have been perhaps unused for quite some time; there was a constant damp and mold-like smell in the room that gave me a headache after the first night. We complained and were assured that we would be moved into another room that was cleaner. The new room was even worse. The bed linens had only partly been replaced, there was a lingering smell in the mattresses, and the curtains were unclean. When I woke up in the morning covered in bites, I realized that the room was overflowing with these tiny bugs. I tried to resolve the issue with management and requested to set a meeting with the general manager serval times and each time I was presented with different answers. When I came back I sent IHG a letter and IHG kept making me go back and forth with the hotel management again and they never resolved the issue.…
Even though Beirut and Lebanon are going through very difficult times, this hotel maintains high standards. The room with a view was pleasant and clean, the bathroom highly functional and the breakfast excellent. However, the best aspect of this hotel, without a doubt, are the courteous and helpful staff members, be it the security guard at the entrance, the receptionists or the breakfast staff. A remnant of true Lebanese hospitality. Thank you.
The worst experience ever happen. Terrible room, terrible service, this hotel don't deserve even 2 stars, The room is not clean, the bed is full of bugs, bed sheets are not clean, and the window can not be opened, worst breakfast, the chief is not professional, he can prepare a bad omelet, and quality is very poor, The bathroom sink and I requested for my room to be moved but they refuse. The reception staff are not qualified, i called the front disk for complaining, all they did was insist that I pay the amount and insisted to leave the hotel at 02:00 AM with my 2 kids I called the owner of the hotel, but he didn't do anything. DO NOT WASTE YOUR MONEY
My name is Naji Abdelrahim, I've stayed at your lovely Hotel between 31st Dec. & 4th Jan. at one of your marvelous rooms with a nice balcony over look the sea (room# 1303). I would like to thank Mr. Belal Hamoud & Mr. Mahmoud & the Security team for their warm welcome upon my arrival to the Hotel. Mr. Belal was very helpful upon arrival and during my stay by checking if the stay is ok or anything is needed. I had a very disappointment experience for my PCR test when I picked a taxi from hamra and asked him to take me to American hospital to do the PCR test but the hospital informed me that you need to boo in advance and there was no time to book so the taxi driver (not from the hotel) took me to a med lab and did a test and paid the amount but next day was Sunday everything close there and I have an early flight on Monday so Mr. Mahmoud (FO) helped me a lot by calling one of the med labs and he came to do the test in the Hotel which was very helpful from him (Thank You Mr. Mahmoud). Breakfast team: Mr. Abbas & his team were very friendly and professionals during my two days breakfast. Overall the Hotel & team were great and lovely team. WELL DONE…
A decent older hotel overlooking the sea with a wide balcony, room is spacious and surprisingly clean. The stand out of the stay has been the restaurant staff who are friendly and very helpful. Their breakfast is out of this world, available at the restaurant or served in-room, with lots of options and we were quite impressed 😊