Wonderful stay started by lovely welcome by doorman, Service is amazing specially the house keeping lady Zainab Spa team are very helpful 👍 For sure I’ll be back and I wish to stay more to enjoy the perfect service and welcoming Thank you Rotana
we didn't enjoy our stay poor repetitive breakfast,one of staff told us to lower our voice impolitely and several times, nobody helps us with luggage, room survise was poor no shampoo or shower gel.they were cleaning swimming pool at 12pm and didn't let us in.
Stayed in a deluxe double type room, arrived late after a delayed flight and left very early in the morning at the end of my stay. Staying in January so not everything was open. + Room was sooo comfortable and everything was clean and replaced daily. The staff were fantastically helpful and all very friendly; as true of the staff cleaning my room, managing the generous breakfast buffet and sorting the front desk and bar. Special praise has to go to Omar who stayed up for my check in and out with a grin and great advice! Despite my five words of arabic, nothing was a problem. The view of the Med is sensational. The hotel is all of two minutes out of Hamra with the city and boardwalk on hand. - Only critique would be it was very hard to get in touch with the hotel before I was physically there e.g. to warn of delays to airport transfer.…
The only good thing about this place is the clean service of the room, other than that it was very bad experience.. starting that I booked for twin deluxe studio, arriving there they said well you are upgraded to suit, and I said ok as long as its twin beds, and they confirmed yes sure, at the room it was one king bed, and they ended up bringing another portable bed and squeezing it beside the other bed.. the included breakfast is very poor, they serve it in rooms, with small selection and the only thing you can change is how you want your eggs.. and although for 7 days we kept asking for one coffee one tea, we always ended having 2 teas. The noise was terrible, and since its located in a tourist place, you can never get good quiet sleep, there are no sound proof at all, and that is something that they should do to the windows. We had a balcony but the doors were not working and we hardly used that balcony.. the hotel rooms need to be renovated and to be sound proof, otherwise you feel that you are sitting literally in the street with all the noise.. I have stayed previously stayed at Rotana hotels in other countries, and this one was the worst of all..…
While the hotel is beautiful and has wonderful amenities, the service is absolutely horrendous, and I will never patronize a Rotana hotel again. I paid for a package deal that included breakfast, dinner and room for 2 people for 3 nights. Every morning and every night they harassed me to pay for the meal bill even though it was included in our deal and had already been paid for. We had to argue with the staff twice a day, and none of them seemed to have a clue how to perform their duties as if they never received any guidance or training. And there didn't seem to be any food available for dinner as they had maybe only 1 or 2 options and it took 2 hours to delivery raw vegetables. I understand the situation in general there is not great, but if you cannot provide services then please do not offer them! To make matters worse, the email confirmation said the total charge would be $586 USD, and they charged my credit card $1,366 USD! I returned to the hotel a few days later and paid in Lebanese pounds, and they told me they would reverse the charge in 25-30 days. It has been well over a month, and we have called them again, and they seem to have no clue what we are talking about as if the accounting apartment was not informed that I essentially paid twice for a crappy stay. I recommend never to stay here!! It's been an awful experience, and I am still trying to get reimbursed in October for a stay in August.…
Having stayed at a number of Rotana hotels this was the worst experience right from check in. There was only one member of staff on duty, who lacked experience it appeared. There was nobody available to take orders in the bar area and it was a Saturday night!. Room facilities and decor were dated with the kettle not working and the refrigerator not sealed.
Great Overall Services, Staff was very friendly location was great especially with all sounding cafes and restaurants, ocean view was one of the best privilege's that the hotel offer. We would diffentily come back ,
have a great stay at Rotana - the view was wonderful and the room was super comfortable but the the team was great helpful and all the requested were accommodated thanks wish to stay more nights here soon
All the staff were very helpful.... right from the check in until check out.... specially Dana from the reservation, she was very nice and polite.... The location is excellent with a nice Lebanese restaurant across the street!!
Raouche means rocks, and that's exactly where the hotel is, overlooking those beautiful rocks just outside the Corniche. So a good location for the city, but also a good location for the splendid views. Do choose a sea-view room, though (the view on the city at the back is not the most exhilarating); and choose a high floor, because the Corniche is very busy, day and night, the traffic knows no discipline and everybody uses their horn at all hours: it can be noisy. I enjoyed a late night in my balcony, looking at the sea and the rocks. Good, western-style, service; prices in line with the city.