Narcissus Hotel & Spa Riyadh
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Avg. $265 /night, 9/14 - 9/15
$461
per night
$360
per night
$259
per night
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About
4.5
#39 of 307 hotels in RiyadhLocation
4.5
Cleanliness
4.6
Service
4.5
Value
3.9
Truly unique not only defines the location and the style but as well as the service of this new hotel complex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Squash
Kids stay free
Babysitting
Valet parking
Wifi
Fitness / spa locker rooms
Personal trainer
Sauna
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Children's television networks
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Sofa bed
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
Olaya Street, Riyadh 11372 Saudi Arabia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
King Khaled Intl Airport
18.8 mi•
See all flights
Rental Cars
36 Restaurants
within 0.3 miles
337Reviews8Q+A28Room tips
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Detailed Reviews
You might want to keep your sunglasses on when you enter the lobby. There is a lot going on, from the massive chandelier to the grand piano and countless different types and colors of lighting. The rooms similarly have a lot happening, with different fabrics and colors all over the place. Oddly, the bathroom lighting is dim and the shower was awkward. The staff are very friendly, but when a group of 5 of us arrived at the same time, the front desk was totally overwhelmed. It took about half an hour to get us checked in after entirely too much confusion. The breakfast buffet has a huge range of options and is convenient. We had a light dinner one evening in the lobby lounge, which was also quite good. This was my first stay and a change from the Al Faisaliah Hotel, where I stayed last year and whose rooms are in serious need of a renovation. We also attended an event in the meeting space and the banquet team were excellent. The hotel's location is excellent. Overall, Narcissus is a solid option and great value compared to the very high end hotels in Riyadh. Be prepared to have your senses a little overwhelmed by the decor, but perhaps that adds a little to the experience, too. Give the hotel a try...
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Date of stay: January 2020Trip type: Traveled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Sales at Narcissus Hotel & Spa Riyadh
Responded Jul 20, 2020
Dear BvonBlix, We would like to thank you for taking some time to share your experience with TripAdvisor members. I and the team were delighted to hear that you enjoyed your accommodation and our hotel facilities during your last visit. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. The hotel is stylish and colorful to touch your luxury spirit. Regarding the Front Office comment, I met the manager and asked for more staff and preparations to avoid such situation when we have a group of check in. Thank you again for your positive feed back, and we will be delighted to welcoming you at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul DOSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved every moment... celebrated girlfriends birthday at Where East Meets West. The service was amazing and the food top shelf quality 👌. The staff from the time we made reservations till the time we left was so accommodating and went far and beyond to supply our ever need. Thank you Raju and Rasel and the rest of the staff for your service.
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Nov 14, 2020
Dear Ms. Megan, We would like to thank you for taking some time to share your experience with TripAdvisor members. I and the team were delighted to hear that you enjoyed celebrating your girlfriend birthday during your last visit. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. Thank you again for your positive feed back, and we will be delighted to welcoming you at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul DOSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic stay. It helps that my standard room booking was upgraded to a Superior Suite - the kind receptionist offered it whilst I was checking in. Wow, absolutely stunning. I did not use many of the facilities during the stay, but the room and hotel entrances were always immaculate and the staff were very friendly. Will certainly use this hotel again for future stays in Riyadh.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So I write this review with a heavy heart I decided I would wait until I returned to this spa for a second time before I started with my long list.
On arrival staff are welcoming and friendly 👍
My saudi friend and I had booked a few treatments 3 different ones each. no more than myself she has been to multiple spa centres and was expecting huge things from this 5 ⭐ establishment but that was short lived. From our booking we were asked in which order we wanted our treatments by the reception staff as we went through and changed into our dressing gowns the staff had told us we had to do it in another order - that was fine but why ask which order then? The facilities were not open then a lot of time was wasted laying around and I felt our day was too long here due to no time structure eventough the staff were plentiful and the spa was quiet so why was there a huge gap between treatments? There was no relaxing music expect during the massage but the smell of garlic fingers didn't help me relax.. my pal had a manicure in which she said it was the worst she had ever had..i thought she was high maintenance until i did look at her nails😔 and no polish..apparently manicures don't come with polish these days??? Thirdly I had a facial, in which the lady would put some treatment on my face and then take out her phone and show me her kids and take about them etc it was nice but really i am trying yo have a relaxing experience. What got me the most was the facial was rushed, the brand was not good considering I have sensitive skin which is clear from the get go and the fact each time that phone came out she didn't wash her hands before she touched my skin....! The staff were good but a lot of work and effort is required in this place if it is to be 5.star.. just the layout lack of a relaxing atmosphere etc.
I also came back here with some other friends the experience was yet again much the same disappointingly, we raised a few issues regarding some of the treatments, didn't feel our complaints were listened too and my friend was awaiting a call from Ahmed downstairs with too never materialised. Girls, if you want a nice relaxing afternoon please avoid this place its overpriced and overrated thats coming from both of my experiences with saudis and once with europeans!
Again the syrian lady with the little english was super, amazing and totally friendly and the lovely lia who did our baths really made our bad experience good do thank you to you girls😍 but please sort out your spa it has the ability to be something amazing but the work is needed...
On arrival staff are welcoming and friendly 👍
My saudi friend and I had booked a few treatments 3 different ones each. no more than myself she has been to multiple spa centres and was expecting huge things from this 5 ⭐ establishment but that was short lived. From our booking we were asked in which order we wanted our treatments by the reception staff as we went through and changed into our dressing gowns the staff had told us we had to do it in another order - that was fine but why ask which order then? The facilities were not open then a lot of time was wasted laying around and I felt our day was too long here due to no time structure eventough the staff were plentiful and the spa was quiet so why was there a huge gap between treatments? There was no relaxing music expect during the massage but the smell of garlic fingers didn't help me relax.. my pal had a manicure in which she said it was the worst she had ever had..i thought she was high maintenance until i did look at her nails😔 and no polish..apparently manicures don't come with polish these days??? Thirdly I had a facial, in which the lady would put some treatment on my face and then take out her phone and show me her kids and take about them etc it was nice but really i am trying yo have a relaxing experience. What got me the most was the facial was rushed, the brand was not good considering I have sensitive skin which is clear from the get go and the fact each time that phone came out she didn't wash her hands before she touched my skin....! The staff were good but a lot of work and effort is required in this place if it is to be 5.star.. just the layout lack of a relaxing atmosphere etc.
I also came back here with some other friends the experience was yet again much the same disappointingly, we raised a few issues regarding some of the treatments, didn't feel our complaints were listened too and my friend was awaiting a call from Ahmed downstairs with too never materialised. Girls, if you want a nice relaxing afternoon please avoid this place its overpriced and overrated thats coming from both of my experiences with saudis and once with europeans!
Again the syrian lady with the little english was super, amazing and totally friendly and the lovely lia who did our baths really made our bad experience good do thank you to you girls😍 but please sort out your spa it has the ability to be something amazing but the work is needed...
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Sales at Narcissus Hotel & Spa Riyadh
Responded Aug 18, 2020
Dear Ms. 881tinan, We would like to thank you for talking some time to share your experience at our Spa with tripadvisor members. I and management reviewed your comments and we were disappointed to hear that your experience was not up to the standards of our Hotel and services at the Spa were below your expectations. We shared your comments with the Spa Manager and it looks there are some areas of the service needs more training and attention from our Spa Team. Your comments were helpful for us to improve our services and keep it beyond our guests expectations. If you can contact us again to get more details and to give us another chance to serve you again at our Spa. Again, thank you for your feed back and we will do our best to keep our Spa standards and services. Best Regards Hatem Aloul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I booked two nights in one of the spa rooms on the 8th floor. The room was gorgeous and we were so happy on arrival. I am 8 months pregnant so stayed the first night alone to get a night's rest from our toddler and my husband and son joined me for the second night.
The spa was lovely I had a really nice massage in my room on the first day and a facial the second day. But sadly the longer I was there the more disappointed I became...
The kettle didn't work on arrival and took several attempts to get a replacement. It's not that hard to deliver a replacement kettle so I felt waiting hours to be able to make a tea was a bit long. The air conditioning in our bedroom didn't work so I was boiling hot on the first night, but I only discovered that at night time once I got into bed by which time I didn't want to call room service to come to me as I was in bed/ready for bed and very tired, it was late, and I was without my husband there. All maintenance staff are men and I wasn't comfortable being alone in my room with them at night. Besides, if they couldn't fix the kettle in less than 2 hours I didn't expect they would be fast fixing the air conditioning!
On the second evening after getting my son to sleep, my husband and I went to enjoy the jacuzzi bath and watch a film together. Only to discover there was no hot water to fill the bath (it was way too cold to bathe in) and the sound didn't work on the TV. We didn't want to call maintenance as the day before they had taken so many attempts to fix a simple broken kettle!! And our son was asleep in the room so the disturbance of strangers in our room would have woken him I'm the evening.
If you book one of these rooms, please check the jacuzzis, kettles, TVs and air conditioning work as soon as you arrive!
This was a really special treat weekend for us and not the norm for us to splash out and stay somewhere so fancy. So it was just so disappointing that the room didn't live up to its promise. The rooms clearly aren't services or maintained well for so many things to be broken all at once. I will never be returning.
The spa was lovely I had a really nice massage in my room on the first day and a facial the second day. But sadly the longer I was there the more disappointed I became...
The kettle didn't work on arrival and took several attempts to get a replacement. It's not that hard to deliver a replacement kettle so I felt waiting hours to be able to make a tea was a bit long. The air conditioning in our bedroom didn't work so I was boiling hot on the first night, but I only discovered that at night time once I got into bed by which time I didn't want to call room service to come to me as I was in bed/ready for bed and very tired, it was late, and I was without my husband there. All maintenance staff are men and I wasn't comfortable being alone in my room with them at night. Besides, if they couldn't fix the kettle in less than 2 hours I didn't expect they would be fast fixing the air conditioning!
On the second evening after getting my son to sleep, my husband and I went to enjoy the jacuzzi bath and watch a film together. Only to discover there was no hot water to fill the bath (it was way too cold to bathe in) and the sound didn't work on the TV. We didn't want to call maintenance as the day before they had taken so many attempts to fix a simple broken kettle!! And our son was asleep in the room so the disturbance of strangers in our room would have woken him I'm the evening.
If you book one of these rooms, please check the jacuzzis, kettles, TVs and air conditioning work as soon as you arrive!
This was a really special treat weekend for us and not the norm for us to splash out and stay somewhere so fancy. So it was just so disappointing that the room didn't live up to its promise. The rooms clearly aren't services or maintained well for so many things to be broken all at once. I will never be returning.
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Jan 16, 2021
Dear Mrs. Jane and Mr. David, We would like to thank you for taking some time to share your experience with TripAdvisor members. We deeply apologize for the inconvenient situation occurred. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. I shared your comments with our management and investigated this subject, the coffee kettle was not working and it took him some time to fix it. Regarding the hot water in the Jacuzzi, we checked it, it takes around 25 seconds to deliver hot water. After our investigation, I immediately informed one of our team to communicate with Mr. David and to apologize and make a compensation for you. My colleague did and Mr. David could understand the situation and the case was closed. Thank you again for your feed back, and we will be delighted to welcoming you again at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Freezing cold everywhere (aircon full speed in all premises) dark rooms (i had no view whatsoever). Even mirrors are dimmed (try to shave properly with those). The spa section looks great though (but for men only). Price/quality ratio not good for this hotel. And they charge your card immediately on arrival (trust issues).
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Sales at Narcissus Hotel & Spa Riyadh
Responded Jul 20, 2020
Dear Mr. Timo2302, We would like to thank you for taking some time to share your experience with TripAdvisor members. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. I and the team were reviewing your comments about AC temperature in the public areas, and we asked the Engineering to check all areas to be up to the standard level. for the darkness of the room, we keep the lighting in low mode and if the guest would like to increase it, he can do. As for the Spa, we have 2 separate sections; one for men and one for ladies. As for charging the credit card upon arrival, it happens in all hotels to cover the room prices and certain amount for extras. Thank you again for your comments and feed back, and we will be delighted to welcoming you at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul DOSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location with bad and slow service.
You would expect to get a 5-star service (what the hotel charges for) but the service in not near that. I also recommend not to use the valet parking as we found some items in the car were missing.
Moreover, the hotel called our room multiple times a few mins before the actual checkout time to get us out asap
You would expect to get a 5-star service (what the hotel charges for) but the service in not near that. I also recommend not to use the valet parking as we found some items in the car were missing.
Moreover, the hotel called our room multiple times a few mins before the actual checkout time to get us out asap
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Narcissus overcharged on the bill and further doubled charged that amount. Management has been unresponsive and not sure where to go to get the bill corrected. NOT recommended if you are looking for a hassle free hotel stay. Customer service matters and the time wasted trying to chase this down is pathetic for the caliber of hotel they are striving to achieve.
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Aug 9, 2023
Dear Global04401930276 Greetings from Narcissus Hotel & Spa Riyadh. We would like to thank you for sharing your experience with Tripadvisor members during your last stay. Your comments were received and it is unacceptable if there was an overcharge in your bill. please send your comments to our info@narcissushotels.com and we will solve it to you. Many thanks.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am travel agent , we made a booking through the OTA channel and when guest arrived they charged the client instead of checking with the supplier. We tried to reach the hotel through out the day but call was just ringing and no body was there to take the call at the end of the day one person from the operator answered and while talking he disconnected the call .. Pathetic service
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Date of stay: March 2022Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aside from this hotel being so gaudy it makes a typical Las Vegas strip hotel look austere, I can not recommend this hotel. Service is legitimately one star, not five, and I had numerous challenges during my stay. Avoid this place.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I never used a real camera but I tooled some photo with my iPhone...
ReemAlSuwaidy asked a question Jan 2019
Abu Dhabi, United Arab Emirates35 contributions32 helpful votesis there a gym for women?
Dear Ms. Reem,
Greetings from Narcissus Hotel & Spa Riyadh.
We have in our Hotel ladies Spa including ladies Gym.
In-house guest can enjoy the facilities free of charge, outside guest has to pay a day use charge.
Thank you.
Yes. of course we have security check in the main gate of the hotel.
نعم يوجد تفتيش عند بوابة الفندق
"Respect local customs; enjoy luxurious amenities. Be aware of gender-specific pool rules."Read full review
"Just ask them to good explain the working of the domestics and the airconditioning."Read full review
PRICE RANGE
$245 - $410 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Narcissus Hotel & Residence Riyadh
LOCATION
Saudi ArabiaRiyadh ProvinceRiyadh
NUMBER OF ROOMS
280
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingNARCISSUS HOTEL & SPA RIYADH - Updated 2024
Frequently Asked Questions about Narcissus Hotel & Spa Riyadh
Which popular attractions are close to Narcissus Hotel & Spa Riyadh?
Nearby attractions include Centria (0.1 miles), Multaqa alhadarat (synergy art hub) (0.2 miles), and Stadium (0.2 miles).
What are some of the property amenities at Narcissus Hotel & Spa Riyadh?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Narcissus Hotel & Spa Riyadh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Narcissus Hotel & Spa Riyadh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Narcissus Hotel & Spa Riyadh?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Narcissus Hotel & Spa Riyadh?
Conveniently located restaurants include Azure Restaurant, Lusin, and 56th Avenue Diner.
Are there opportunities to exercise at Narcissus Hotel & Spa Riyadh?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Narcissus Hotel & Spa Riyadh have airport transportation?
Yes, Narcissus Hotel & Spa Riyadh offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Narcissus Hotel & Spa Riyadh?
Yes, dry cleaning and laundry service are offered to guests.
Does Narcissus Hotel & Spa Riyadh offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Narcissus Hotel & Spa Riyadh?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Arabic, and Filipino.