Narcissus Hotel & Spa Riyadh
Olaya Street Olaya Area, Riyadh 11372 Saudi Arabia
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$200
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Traveler (173)
Room & Suite (53)
Dining (26)
About
#26 of 667 hotels in Riyadh
Location
4.5
Cleanliness
4.6
Service
4.5
Value
3.9
Truly unique not only defines the location and the style but as well as the service of this new hotel complex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Squash
Kids stay free
Babysitting
Valet parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Children's television networks
Kids pool
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand movies
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Charming
Languages Spoken
English, French, Spanish, Arabic and 2 more
Location
82Good for walkers
Grade: 82 out of 100
115Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
Olaya Street Olaya Area, Riyadh 11372 Saudi Arabia
Getting there
Rental CarsSee rental cars from $32/day
326Reviews7Q+A26Room tips
Reviews
Traveler rating
- 203
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- 26
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Time of year
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Most Recent
Aside from this hotel being so gaudy it makes a typical Las Vegas strip hotel look austere, I can not recommend this hotel. Service is legitimately one star, not five, and I had numerous challenges during my stay. Avoid this place.
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I had a great stay! - The room was clean, comfortable, and spacious. - The staff was very welcoming and kind. We were hoping to receive some recommendations for what to see/where to eat from the concierge/guest services as we enjoy getting more local recommendations from hotels as opposed to just relying on the internet and were a bit disappointed that the hotel could not make any suggestions. I will note that this appears to be the case everywhere. We stopped into 5 or 6 other hotels to see if their concierges could give us any recommendations but no luck! - The location was great. We were within easy walking distance to a row of shops and cafes. We also felt very safe wandering around both during the day and at night. The Ubers were easily able to find us at the hotel as well. - We enjoyed breakfast (twice) at the Where East meets West restaurant buffet and we also had dinner there the night we arrived. The food was good and there were tons of options! We had tea at both of the cafes in the hotel as well. It was very relaxing. - We set up an airport pickup through the hotel as well. It was easy and made our arrival stress free! We highly recommend staying here if you visit Riyadh. We look forward to returning in the future! …
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have booked and paid for 3 nights, I had a coffee in the coffee shop, signed to my room, no longer than 5 minutes returning to my room I get a call that they have not taken any credit from my card for consumables. I am asked to come now to pay! I explained I was getting in the shower and I would be down shortly. I went to reception and hour later and gave my card. I returned to the coffee shop and had another coffee, I was then challenged that I had not paid from before, I was then escorted to reception where they confirmed I had left the card, but still I was told to pay! I have paid in advance for 3 nights and am treated like a thief over a coffee!!! Absolutely disgusted with the hotel. I intended to eat at the restaurant tonight but will not take the chance…
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Date of stay: May 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Good location with bad and slow service. You would expect to get a 5-star service (what the hotel charges for) but the service in not near that. I also recommend not to use the valet parking as we found some items in the car were missing. Moreover, the hotel called our room multiple times a few mins before the actual checkout time to get us out asap
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am travel agent , we made a booking through the OTA channel and when guest arrived they charged the client instead of checking with the supplier. We tried to reach the hotel through out the day but call was just ringing and no body was there to take the call at the end of the day one person from the operator answered and while talking he disconnected the call .. Pathetic service
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Date of stay: March 2022Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stayed at the Hotel Narcissus, on a business trip and must write this review. I had never been to Saudi Arabia and was treated wonderfully by the staff, in particular, Leeman. He greeted me at the main gate, helped with my cab, as I did not realize the cabs only take cash, Leeman, accompanied me to an ATM a block away, and took such care throughout my stay, even arranging a COVID test for me, interesting places to go after my meetings, and so on. Leeman's attitude is professional, warm, and always eager to help. Leeman is a great asset to the hotel and made me want to stay at the Hotel Narcissus on my next trip, no question. He is a wonderful asset to this organization.
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Date of stay: January 2022Trip type: Traveled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My husband and I booked two nights in one of the spa rooms on the 8th floor. The room was gorgeous and we were so happy on arrival. I am 8 months pregnant so stayed the first night alone to get a night's rest from our toddler and my husband and son joined me for the second night. The spa was lovely I had a really nice massage in my room on the first day and a facial the second day. But sadly the longer I was there the more disappointed I became... The kettle didn't work on arrival and took several attempts to get a replacement. It's not that hard to deliver a replacement kettle so I felt waiting hours to be able to make a tea was a bit long. The air conditioning in our bedroom didn't work so I was boiling hot on the first night, but I only discovered that at night time once I got into bed by which time I didn't want to call room service to come to me as I was in bed/ready for bed and very tired, it was late, and I was without my husband there. All maintenance staff are men and I wasn't comfortable being alone in my room with them at night. Besides, if they couldn't fix the kettle in less than 2 hours I didn't expect they would be fast fixing the air conditioning! On the second evening after getting my son to sleep, my husband and I went to enjoy the jacuzzi bath and watch a film together. Only to discover there was no hot water to fill the bath (it was way too cold to bathe in) and the sound didn't work on the TV. We didn't want to call maintenance as the day before they had taken so many attempts to fix a simple broken kettle!! And our son was asleep in the room so the disturbance of strangers in our room would have woken him I'm the evening. If you book one of these rooms, please check the jacuzzis, kettles, TVs and air conditioning work as soon as you arrive! This was a really special treat weekend for us and not the norm for us to splash out and stay somewhere so fancy. So it was just so disappointing that the room didn't live up to its promise. The rooms clearly aren't services or maintained well for so many things to be broken all at once. I will never be returning.…
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Jan 16, 2021
Dear Mrs. Jane and Mr. David, We would like to thank you for taking some time to share your experience with TripAdvisor members. We deeply apologize for the inconvenient situation occurred. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. I shared your comments with our management and investigated this subject, the coffee kettle was not working and it took him some time to fix it. Regarding the hot water in the Jacuzzi, we checked it, it takes around 25 seconds to deliver hot water. After our investigation, I immediately informed one of our team to communicate with Mr. David and to apologize and make a compensation for you. My colleague did and Mr. David could understand the situation and the case was closed. Thank you again for your feed back, and we will be delighted to welcoming you again at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved every moment... celebrated girlfriends birthday at Where East Meets West. The service was amazing and the food top shelf quality 👌. The staff from the time we made reservations till the time we left was so accommodating and went far and beyond to supply our ever need. Thank you Raju and Rasel and the rest of the staff for your service.
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Nov 14, 2020
Dear Ms. Megan, We would like to thank you for taking some time to share your experience with TripAdvisor members. I and the team were delighted to hear that you enjoyed celebrating your girlfriend birthday during your last visit. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. Thank you again for your positive feed back, and we will be delighted to welcoming you at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul DOSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every thing was perfect starting from main gate to valet, reception, room service, room cleanliness, food is nice also, lounge is well organized and classy, really elegant and interesting recommended.
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hatem Aloul, Marketing at Narcissus Hotel & Spa Riyadh
Responded Nov 6, 2020
Dear Mr. edaniel-garcia, We would like to thank you for taking some time to share your experience with TripAdvisor members. I and the team were delighted to hear that you enjoyed your stay and our hotel facilities during your last visit. Your comments were very valued for us to measure our standards and quality of services to meet our guest's satisfaction. Thank you again for your positive feed back, and we will be delighted to welcoming you at your second home "Narcissus Hotel Riyadh". Best regards Hatem Aloul DOSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So I write this review with a heavy heart I decided I would wait until I returned to this spa for a second time before I started with my long list. On arrival staff are welcoming and friendly 👍 My saudi friend and I had booked a few treatments 3 different ones each. no more than myself she has been to multiple spa centres and was expecting huge things from this 5 ⭐ establishment but that was short lived. From our booking we were asked in which order we wanted our treatments by the reception staff as we went through and changed into our dressing gowns the staff had told us we had to do it in another order - that was fine but why ask which order then? The facilities were not open then a lot of time was wasted laying around and I felt our day was too long here due to no time structure eventough the staff were plentiful and the spa was quiet so why was there a huge gap between treatments? There was no relaxing music expect during the massage but the smell of garlic fingers didn't help me relax.. my pal had a manicure in which she said it was the worst she had ever had..i thought she was high maintenance until i did look at her nails😔 and no polish..apparently manicures don't come with polish these days??? Thirdly I had a facial, in which the lady would put some treatment on my face and then take out her phone and show me her kids and take about them etc it was nice but really i am trying yo have a relaxing experience. What got me the most was the facial was rushed, the brand was not good considering I have sensitive skin which is clear from the get go and the fact each time that phone came out she didn't wash her hands before she touched my skin....! The staff were good but a lot of work and effort is required in this place if it is to be 5.star.. just the layout lack of a relaxing atmosphere etc. I also came back here with some other friends the experience was yet again much the same disappointingly, we raised a few issues regarding some of the treatments, didn't feel our complaints were listened too and my friend was awaiting a call from Ahmed downstairs with too never materialised. Girls, if you want a nice relaxing afternoon please avoid this place its overpriced and overrated thats coming from both of my experiences with saudis and once with europeans! Again the syrian lady with the little english was super, amazing and totally friendly and the lovely lia who did our baths really made our bad experience good do thank you to you girls😍 but please sort out your spa it has the ability to be something amazing but the work is needed...…
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Date of stay: January 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Hatem Aloul, Sales at Narcissus Hotel & Spa Riyadh
Responded Aug 18, 2020
Dear Ms. 881tinan, We would like to thank you for talking some time to share your experience at our Spa with tripadvisor members. I and management reviewed your comments and we were disappointed to hear that your experience was not up to the standards of our Hotel and services at the Spa were below your expectations. We shared your comments with the Spa Manager and it looks there are some areas of the service needs more training and attention from our Spa Team. Your comments were helpful for us to improve our services and keep it beyond our guests expectations. If you can contact us again to get more details and to give us another chance to serve you again at our Spa. Again, thank you for your feed back and we will do our best to keep our Spa standards and services. Best Regards Hatem Aloul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$194 - $420 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Narcissus Hotel & Residence Riyadh
LOCATION
Saudi ArabiaRiyadh ProvinceRiyadh
NUMBER OF ROOMS
280
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Claim Your ListingNARCISSUS HOTEL & SPA RIYADH $149 ($̶1̶8̶0̶) - Updated 2023 Prices & Reviews - Saudi Arabia
Frequently Asked Questions about Narcissus Hotel & Spa Riyadh
Which popular attractions are close to Narcissus Hotel & Spa Riyadh?
Nearby attractions include Al Faisaliyah Centre (0.4 miles), Centria (0.1 miles), and Volker Enders (0.6 miles).
What are some of the property amenities at Narcissus Hotel & Spa Riyadh?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Narcissus Hotel & Spa Riyadh?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Narcissus Hotel & Spa Riyadh?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Narcissus Hotel & Spa Riyadh?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Narcissus Hotel & Spa Riyadh?
Conveniently located restaurants include La Brasserie, Azure Restaurant, and The Globe.
Are there opportunities to exercise at Narcissus Hotel & Spa Riyadh?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Narcissus Hotel & Spa Riyadh have airport transportation?
Yes, Narcissus Hotel & Spa Riyadh offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Narcissus Hotel & Spa Riyadh?
Yes, dry cleaning and laundry service are offered to guests.
Does Narcissus Hotel & Spa Riyadh offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Narcissus Hotel & Spa Riyadh?
The staff speaks multiple languages, including English, Spanish, French, Hindi, Arabic, and Filipino.