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Sheraton Riyadh Hotel & Towers

King Fahad Road | P.O. Box 90807, Riyadh 11623, Saudi Arabia
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Sheraton Riyadh Hotel & Towers
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282 Reviews from our TripAdvisor Community

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New york
Level Contributor
357 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 5 nights while on a business trip in Riyadh. It was in a decent location--kinda in the middle of everything. The room was spacious and quiet but with no view. The gym was well equipped with a sauna, steam room, and swimming pool. My room included the club services and access to club lounge. The breakfast... More 

Helpful?
Thank DavidNYC11
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear DavidNYC11, Thank you for sharing your experience in our hotel with this great community, it is most certainly appreciated. We were very happy to hear that you enjoyed your stay in our hotel, got easily around the city and even were able to do some sightseeing by going to the "Edge of the World"! While we were glad to... More 

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is located in a very accessible area in Riyadh knowing that we were using Uber to commute. A professional receptionist made a quick check in. The room was quite spacious, so did the bathroom. It included a coffee machine and 2 complimentary water bottles. Plus, they were v generous with the amenities. When we called the housekeeping for... More 

Helpful?
Thank Noor A
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Noor A, Thank you so much for taking the time to share your great experience in Sheraton Riyadh! I was glad to read that you enjoyed the professional and efficient environment in our hotel, which ranged from Front Office to Housekeeping. I was a bit surprised about your feedback in regards to the tap sink, which is a comment... More 

Washington DC, District of Columbia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed December 16, 2015

I stayed at the Sheraton in Riyadh for almost a week. I was particularly impressed by the quality of its breakfast buffet, which includes a delicious selection of fresh fruit and juices. The hotel staff is extremely polite and efficient. Rooms are quiet, clean and conformable. Basic internet is free but if you want a faster connection you have to... More 

Helpful?
Thank Washingtoniangourmet
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Washingtoniangourmet, thank you for taking the time to review our hotel and share your experience here with the Tripadvisor community! We greatly appreciate your feedback and especially, considering your name, your positive comments about our breakfast buffet and its juices. Rest assured that your comments have been shared with our team as well, which highlighted their politeness and efficiency;... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed November 19, 2015

I have stayed more than 40 nights in the Riyadh Sheraton during 2015. This hotel is set up for business and delivers. Great service, clean modern rooms and food on the 6trh floor is available almost all day long. Check-in and check-out are fast and easy, as are the airport pick-ups. No problem using my company's VPN as the internet... More 

Helpful?
Thank Amcphail2
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Amcphail2, Great hearing from you through Tripadvisor and thanks a lot for sharing your positive experiences with the rest of the world. It is always appreciated to hear that the hard work of the team is paying off and rest assured that this will be shared with them! Your comment about our coffee, however, took me a bit by... More 

Riyadh, Saudi Arabia
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 28, 2015 via mobile

Located at the intersection of Riyadh two major streets. Excellent environment and food. Nearby diversity of shopping malls and areas. Not far from local fast food restaurants. About 25c'mon from airport.

Helpful?
Thank kaleissa
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Kaleissa, Thanks a lot for your review here on Tripadvisor! Glad to see that you liked the central location, as well as the food in the hotel! Let me know when you are back in town and need a room! Warm regards, Matthias Paans Director of Rooms Sheraton Riyadh Hotel and Towers More 

FAIRFAX
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 23, 2015

I traveled to Riyadh for work, and was visiting for the first time. As a western female, I was somewhat uncomfortable given the differences in Saudi and western cultures regarding women. I was pleasantly surprised by how welcomed I was, and for how I was treated with respect by the entire staff at this hotel. They called to make sure... More 

Helpful?
Thank Katherine M
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Katherine M, It was a sincere pleasure to host you and your company for this great function last week! Your comments both here on Tripadvisor, as well as directly to Khaleel, were received with a lot of pride! Rest assured that we have shared it with everyone in the team! Do not hesitate to reach out to Khaleel or... More 

singapore
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 20, 2015

Stayed here for just one night. Late arrival but the staff was efficient to get me checked-in and up to my room within 5 minutes of arrival at the hotel. Room was nicely arranged and the bed was very comfortable. The breakfast lounge on the 6th floor had more than enough variety of food to meet any business person's needs.

Helpful?
Thank SingaporeBms
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Hi SingaporeBMS, found your stay to be pleasant and (for every business traveler important) efficient! We were especially glad to see that you enjoyed our Sheraton Sweet Sleeper Bed, which is specifically designed for all our hotels worldwide. Once more, thank you for your positive reinforcement and hope to see you soon back! Warm regards, Matthias Paans Director of Rooms... More 

1 review
5 of 5 stars Reviewed October 17, 2015 via mobile

Great location, great service, and overall great value for money. The room was clean and new and it had everything I could possible need: toiletries, shaving kit, and even a scrub, all neatly packaged and ready to use. The hotel also provides lotus biscuits with the tea set, which I found to be a nice touch. The only point I... More 

Helpful?
Thank Ali A
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Ali A, Thanks for your raving review and sharing it with everyone. We are proud to see that we were able to make your stay memorable, something that we are striving for each and every day! Fantastic that you were able to enjoy the room and amenities to the fullest! In regards to the taxis - We know that... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 13, 2015 via mobile

We conducted our event at this hotel and I have to say that the service, personal attention and support is amazing. The Ibn Turki ballroom is well appointed and we were not disappointed. We were having some last minute hitches and Mr Khaleel, convention and catering manager, stepped in to find solutions for me. It made all the difference. Also... More 

Helpful?
Thank Sneh T
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Sneh T, thank you for your sharing your fantastic experience in the Sheraton Riyadh with the Tripadvisor community! We were happy to share your review with all the people, mentioned by name, as well as the rest of the teams on the background that were involved to make your stay memorable! We are very glad that we were able... More 

Irwin, Pennsylvania
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 10, 2015

I was recently in Riyadh and was required (more or less) stay at this hotel. I am Marriott Platinum was really preferred to stay down the road at the Riyadh Marriott. I was however very pleased with entire experience from the front desk to the breakfast on the first floor and the two onsite restaurants. I had access to the... More 

Helpful?
Thank Peter H
Matthias P, Manager at Sheraton Riyadh Hotel & Towers, responded to this review

Dear Peter H, First of all, thank you for sharing your positive experience of the Sheraton Riyadh Hotel and Towers with the great Tripadvisor community! It was a pleasure already to be in email contact with you after filling out our internal survey! We were really glad to see that we were able to show to such a loyal Marriott... More 

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