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Mercure Value Riyadh

Traveler (90)
Room & Suite (39)
Dining (3)


#76 of 313 hotels in Riyadh
Property amenities
Room service
Fitness Center with Gym / Workout Room
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
16Room tips
Traveler rating
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Popular mentions
Stayed here multiple times 2017-2018. Hotel is close to mall which has Spar, food court etc. Also has hospital near by. Rooms are with kitchen so you can cook your own food. Good for long stay and if you are working nearby offices
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Extremely dated property. The floorings in the bathroom have yellowed. The plumbings do not work. There is dirt and dust in every corner on the wall in the room and in bathroom. The carpet is dusty and the upholstery and furnitures are old and dusty. The breakfast has limited offerings and things finish too early. Can’t understand how come Accor Hotel group gave a Mercure franchise to such a lowly property. I booked this expecting a certain level of service and standards as a Mercure property. I really feel let down. Guys simply avoid if you can.
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Good Value for money, the Suites are very well designed. welcoming staff and awesome food. Location of the Hotel is very close to city, business centers and Malls. Front desk staff is very nice and helpful.
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Response from mercurev2017, Front Office Manager at Mercure Value Riyadh
Responded Mar 15, 2018
Dear Mr. Vishal , Greetings from Mercure Value Riyadh! We are pleased to hear that you have thoroughly enjoyed our restaurant, food, service & hospitality and we were able to meet your expectations. Thank you once again for your compliments and we look forward to the pleasure of welcoming you back soon. Warm Regards
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Was here for the last 3 weeks of Dec-17. The stay here is in itself a struggle, right from the room service which takes 2 days after repeated calls for the person to arrive to a simple request for eating plates. The room was dirty, the floor "sticks" when you walk with your slippers on it and the furniture is vintage and torn with stitches coming loose. There's construction happening just beside, which fills your room with dust by evening everyday. Allergists, beware, it could cause a lot of trouble. Last but not the least, the noise coming from the party hall on the ground floor especially over weekend will just not let you sleep. Add to it the noise coming from the construction site! Aside of all the complaints, I must complement the food served. Was to my taste, continental and Arabic.
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Response from mercurev2017, Manager at Mercure Value Riyadh
Responded Jan 31, 2018
Dear Mr. Shaik, Thank you for sparing time to post your feedback on Trip Advisor. I am distressed to note that we were unable to provide you with a memorable experience and offer my sincere apologies for the lapse. At Mercure Value Riyadh, we take great pride in the services we offer and it is feedback from our guests, which assist us to strive for excellence. We have noted your feedback and to let you know very soon we are going for Major renovation. And the construction of Riyadh Metro works is finishing soon. Thanking you for your kind compliments. Please do give us another opportunity as I am confident you will have a brilliant stay with us. Do let me know when you plan to visit us again, as I will be delighted to look after all aspects of your stay personally. I do hope that you have the occasion to visit us again and we assure you of our best service and attention at all times. Best Regards
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We hired some rooms to hold an event at this hotel. I was put in the suite. It was very large and had two bedrooms and a kitchenette. It also had a jacuzzi. After turning on the pumps I was covered in black dirt. Nice! The water also smells when you get in the shower. I told the manager who to be fair offered my group a free meal. However, the food was very poor and overall this hotel is quite dirty. Will not be coming back.
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Response from mercurev2017, Front Office Manager at Mercure Value Riyadh
Responded Jan 4, 2018
Dear Sir Greetings We would like to thank you for your time been spent to add your reviews and comments regarding your stay with us, and do apologize if it was not a memorable one, We would appreciate if you could contact us or give us your contact number to discuss in details what went wrong and give us the chance to make it up for you Warm Regards
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Saudi ArabiaRiyadh ProvinceRiyadh
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