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Mercure Value Riyadh

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Mercure Value Riyadh
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120 Reviews from our TripAdvisor Community

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Showing 86: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed August 22, 2016 via mobile

The hotel is good for business visits.. The staff are friendly.. Rooms are clean with comfortable beds. The only thing I don't like there is the food. Very bad quality and taste.. I wish if they can improve it. Am visiting this hotel monthly due to work requirements and am facing food problem every time.

Helpful?
Thank A TripAdvisor Member
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

thank you Sir for your kind review and looking forward to welcome you back More 

West Yorkshire, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 20, 2016 via mobile

This is kindof an oddball hotel - but you can stay here. Really really . . . Look at the photos, and it looks 5 star. Marble everywhere, everything shiny . . . And it is, the photos dont lie, its just like that. Except. And I'm feeling really churlish in trying to find something to criticise. Its almost like... More 

Helpful?
1 Thank BrutusKowalski
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

thank you Sir for sharing your experience More 

Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 30, 2016 via mobile

Mercure continues to be a very basic utility hotel. Being close to very few and important offices is perhaps the only reason why people use it.. at least that is the case for me. The infrastructure is dated and the stress is very apparent. Also in my last few visits have not seen any effort to improve the same. Overall... More 

Helpful?
Thank SaubhikM
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

thank you sir for sharing your experience we will forward it to the higher level of management More 

1 review
5 of 5 stars Reviewed June 8, 2016 via mobile

I have stayed in lot's of 5 stars hotel's around the world this was the first visit to Riyadh and in Mercure Value, i enjoyed my trip so professionalism i have seen in the staff, they are so friendly, from the housekeeping to room service, all of them are very professionals and well mannered, the room was amazing so peaceful... More 

Helpful?
Thank jdsidiqui
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Mr. Sidiqui, nothing makes us happy rather than seeing such great comments from our beloved guests, thank you for that, and proud that our service met you expectations looking forward to welcome you back More 

Jeddah, Saudi Arabia
1 review
1 of 5 stars Reviewed May 6, 2016

Not as standard of Accor Hotels Bad room Live spiders Bad shower Dirty Toilet No plug point at the side of the bed Not so clean room Not worth the price I paid for 1 night Even furnished apartments have higher standards

Review collected in partnership with Accorhotels.com

Helpful?
Thank s_r_imran83
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Value Riyadh Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

Kuwait City, Kuwait
Level Contributor
122 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 1, 2016

This is one of those hotels where nothing is drastically wrong but then again it was not that appealing. Right from the off its location and layout do not help. There is construction work close by and therefore I was placed in a room so not for it to disturb me. The result was a room with curtained windows only... More 

Helpful?
Thank Pwillholme
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Value Riyadh Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Dubai
Level Contributor
116 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed April 27, 2016

Checking in was easy and rooms large with ensuite sitting room and kitchenette. Staff were helpful and accommodating. Outside road / metro construction made access a little complicated but not annoyingly so. Breakfast adequate. Not the best hotel but good value for money for a short visit as long as the area for business is close by.

Helpful?
Thank travelingarab
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you Sir for your nice review, and looking forward to welcome you back More 

Coventry, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 24, 2016

I stayed here on business two weeks ago for 5 nights and it was chosen due to its relatively close location to the International Exhibition Centre. Ok, so the good things first. On my arrival I was met by very friendly check in staff who informed me my room had been upgraded to a suite which was a nice touch... More 

Helpful?
Thank GlobalFlynn
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Value Riyadh Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we work hard to provide a superior service experience for every customer; therefore your feedback is very important to... More 

London, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed April 12, 2016

Stayed here on business and never again going to Riyadh. Like stepping back 100 years (overseas calls have to be connected by reception, not sure who is listening). The staff do their best but this place is a bit of a hole based in the end of the world. Avoid at all costs.

Helpful?
Thank mikec6mjc
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

thank you sir for your review, we took your notes seriously to improve the service as all of our beloved guests expect to be. looking forward to welcome you back to assure you the best service More 

Vancouver, Canada
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed March 21, 2016 via mobile

Lovely hotel with beautiful rooms and gorgeous lobby with a great shortcoming: the finishing in the suite bathrooms. Throughout the Middle East, most bathrooms seem to have been tiled by complete amateurs. The grey mastic leaks between the tiles and the grout is smeared over the tiles resulting in a look of a filthy third world washroom. It is such... More 

Helpful?
Thank Robert E
naji a, Front Office Manager at Mercure Value Riyadh, responded to this review

Thank you very much Mr. Robert for your comments and review, we took that into a serious considerations, we hired a new Executive housekeeper ans sure things will be changed in the near future. looking forward to welcome you back More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Mercure Value Riyadh

Address: Building N 7183 Unit 1 | Exit 8, Granada Mall, Riyadh 11416, Saudi Arabia
Location: Saudi Arabia > Riyadh Province > Riyadh
Price Range: $132 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Value Riyadh 4*
Number of rooms: 85
Reservation Options:
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Hotel Style:
#43 Luxury Hotel in Riyadh
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