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Al Massa Hotel

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47 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Dubai
Level Contributor
208 reviews
155 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed July 8, 2016

Booked through Cosmic Tours of Mumbai who have block book some rooms for peak season. The hotel location is excellent for these peak seasons as its very close to the various access points ti enter the Haram (note in Ramadaan these access points were opened. Not sure outside Ramadaan). Cosmic managed the check in process as smooth as they could... More 

Helpful?
Thank ZMR
Malaysia
1 review
3 of 5 stars Reviewed June 15, 2016

Receptionist not friendly.stuck up.caused inconvenience to change room the 2nd night.1st night small double bed room.window no view.2nd room just ok .small window.we paid like vvip room.restaurant sevice we have to wait before allowed to have our iftar.staff still packing food everytime we were at the restaurant.look we pd so much n we get such a service.lights in the room... More 

Helpful?
Thank merahsdd
Al Jubail, Saudi Arabia
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 3, 2016 via mobile

I consider this hotel as 2.5 star in terms of services. I also feels that the price is too high for 3 nights stay in order to perform Umrah. The hotel is very close to God house (Ka'abah) and other shopping malls which is positive. The hotel staff are not helpful at all. The room service is totally poor. No... More 

Helpful?
Thank anwarsaeed2710
National Capital Territory of Delhi, India
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 24, 2016

One of the two Rooms was good with Haram view. Location excellent since it was just across the road to Al-Haram. Service was extremely poor. I had booked my room through Hotels.com but the hotel had no information with the reservation code provided by the website. I had pre-confirmed my reservation with the hotel before stay but when we arrived... More 

Helpful?
Thank AftabAalam
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed March 27, 2016

HORRIBLE is one way to summarise our stay at this hotel. Our tour operator had booked us in and we finished Umrah really late so crashed at night. I was already sick when I landed and the hotel room didn't make things better, it was dusty with wallpaper ripped off and stains in the washroom, the tiles were dirty. The... More 

Helpful?
Thank 494asiyak

Travelers are raving about these Mecca hotels

London, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 3, 2016 via mobile

This Hotel looks great as an image on a catalogue with it's supposed 4 star rating and contemporary lounge area... However do not be fooled, the customer service here is appalling. The rooms are ridiculously tiny and they cramped 5 beds in a twin room! The bathrooms are disgusting with mould and dirt everywhere and a bathtub which a minion... More 

Helpful?
3 Thank HashTag8
Kuwait, Al Kuwayt, Kuwait
Level Contributor
241 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed November 13, 2015 via mobile

The check in process took forever and the guys were clueless. They had no idea what they were doing. Rooms have no kettle or tea service. Bathroom was a joke with the pot behind the door and the bath tub behind the sink. Really disappointed with the quality of this place and disregard for quality and service.

Helpful?
3 Thank Nidal T
Riau Archipelago, Indonesia
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 8, 2015

Stay for 5 nights in March 2013. Up to Mecca at midnight and immediately preparations for Umrah. On returning to the hotel after the dawn prayer, Subhanallah ... it turns out our room window facing the entrance of Mecca, pilgrims look out, the left can be seen a large clock tower of the hotel Zamzam. The rooms are a little... More 

Helpful?
Thank Dewi S
London, United Kingdom
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 stars Reviewed October 2, 2015

This is a very basic hotel below the classification of a “basic” hotel let alone the 4 stars they claim themselves on it. It is in a perfectly prime location very close to the haram with only about a 150m walk to the entrance. We were there during Hajj so understandably very busy. When we checked in to the room,... More 

Helpful?
Thank sherveen
Kuwait City, Kuwait
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 28, 2015

The key point of this hotel is its location, which an extremly important aspect while visiting Mecca. The rooms a bit congested and elevators make you wait at prayer time. The wifi in the lobby worked well.

Helpful?
Thank Mudassir K
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service

Additional Information about Al Massa Hotel

Address: Ajyad St dam | 90 meters to the Haram al-Sharif, Mecca, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range: $157 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Massa Hotel 4*
Number of rooms: 249
Reservation Options:
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Also Known As:
Al Massa Mecca
Al Massa Hotel Makkah/Mecca
Hotel Style:
#40 Luxury Hotel in Mecca
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