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Makkah Clock Royal Tower, A Fairmont Hotel

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Ajyad Street King Abdul Aziz Endowment, Abraj Al Bait Complex, Mecca 21955 Saudi Arabia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1702)
Room & Suite (600)
Dining (106)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Makkah Clock Royal Tower, A Fairmont Hotel
Updated 06/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 640 hotels in Mecca
Location
Cleanliness
Service
Value
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Coffee shop
Kids stay free
Children's playground
Airport transportation
Business Center with Internet Access
Paid public parking nearby
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Snack bar
Children's television networks
Indoor play area for children
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared bathroom
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, Arabic, Filipino, Hindi and 2 more

Location

Full view
89Good for walkers
Grade: 89 out of 100
36Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
3,410Reviews56Q+A100Room tips
Traveler rating
  • 1,953
  • 653
  • 310
  • 192
  • 302
Time of year
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Popular mentions
Marwa E wrote a review Jul 2020
Cairo, Egypt88 contributions39 helpful votes
I suggest you avoid dealing with this hotel. I booked a room in March, they deducted the first night from my credit card, a few days later the Saudi authorities closed their borders and stopped all Umrah travels. I requested a refund based on force majeur but they refused! It appears to them it is more important to keep this money than to risk losing their customers. Under no circumstances will I be staying at this hotel in the future unless my money is refunded.
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Date of stay: March 2020
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Response from mohammad jamil, Marketing at Makkah Clock Royal Tower, A Fairmont Hotel
Responded Aug 8, 2020
Dear Guest, appreciate to reach us by our social media channels and provide us with your booking details so we are able to help you and get the issue sorted.
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ayataju wrote a review Apr 2020
Lagos State, Nigeria4 contributions3 helpful votes
Great hotel..gave us a surreal experience during our Umrah visit.Very clean and good food Good rooms.Most beautiful experience was the fantastic view of kahabah.It was a very spiritual feeling just waking up so close to the masjid.The kids loved the hotel and also its proximity to food,market was exceptional.
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Date of stay: December 2019Trip type: Traveled with family
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Response from AccorMakkah Hotels, Other at Makkah Clock Royal Tower, A Fairmont Hotel
Responded Apr 14, 2020
Dear guest, Thank you for your feedback about our service, food and location in the heart of Makkah which is definitely one of our privileges we are proud of. Waiting to welcome you soon.
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Usman R wrote a review Mar 2020
Burnley, United Kingdom22 contributions5 helpful votes
Clean hotel with good access and location. I would stay again - few points: the rooms are a little small - we had a triple/quad. there seems to be some kind of policy which restaurant you can visit when having breakfast - this felt discrimatory - there was an issue with the spa which dampened the stay. very little appreciation for accor silver/gold members.
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Review collected in partnership with Cancelon.com
Date of stay: December 2019
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Response from AccorMakkah Hotels, Other at Makkah Clock Royal Tower, A Fairmont Hotel
Responded Mar 31, 2020
Thank you for your feedback about our location in the heart of Makkah which is definitely one of our privileges we are proud of. Regarding your comment about room size, spa and hotel policy definitely will be taken in our consideration. Waiting to welcome you soon.
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ReadersChoice wrote a review Mar 2020
Harrow, United Kingdom15 contributions3 helpful votes
I don't really like to complain but this hotel has a long way to go in providing a good service. 1. Check-in process is so slow, I actually couldn't believe I was asked for a hotel voucher in 2020 in 1995 yes but not in 2020! Other hotels in Makkah ask for name and assign your room but this hotel is still operating in the 90's. When it's not busy it takes nearly 7 min to get your room assigned and kep compared to 3 min at another popular hotel. There's not enough check-in staff either in comparison. 2. The selction on offer at Breakfast was surprising - For such a hotel to be providing tinned fuit left me in awe the overall selection meant that many days we did not have breakfast as there were better options outside. Again if i compare to another hotel who has a vast selection and fresh fruit available. 3. Security at M2 - Giggling at guests 1 guy even requested food to go through the scanner!! Seriously! An absolute joke from a Fairmont hotel. This branch should have the brand revoked for the service they offer. My first stay in this hotel was in 2004 and in 6 years nothing has changed. It is for these reasons I couldn't recommend this hotel and I wouldn't want to stay again.
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Date of stay: February 2020
1 Helpful vote
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Response from AccorMakkah Hotels, Other at Makkah Clock Royal Tower, A Fairmont Hotel
Responded Mar 5, 2020
Thank you for your positive feedback towards your stay, we are always honored to welcome you in our Hotel, we take your comment about check-in and breakfast in our consideration, waiting to serve you again in your next visit to Makkah in the near future providing a better service.
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Faris A wrote a review Mar 2020
Brighton and Hove, United Kingdom8 contributions6 helpful votes
Receptionist Shatha needs to know the basic thing about customer service and to speak with respect to the guests,lost my earbuds and another bag and reported it but no one cares! many issues happened to me especially with the front office team. Thanks to Wejdan, the only person tried her best. Honestly never seen front office team treating people with arrogance! Reception never pick up the call . I don't know if I except more because I was front office manager in London and customer service was the top of our priority!
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Date of stay: February 2020Trip type: Traveled with family
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Response from AccorMakkah Hotels, Other at Makkah Clock Royal Tower, A Fairmont Hotel
Responded Mar 5, 2020
Dear Faris, thank you for your positive feedback towards your stay, we are always honored to welcome you in our Hotel, we take your comment about customer service, front office and reception in our consideration, waiting to serve you again in your next visit to Makkah in the near future providing a better service.
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PRICE RANGE
$150 - $228 (Based on Average Rates for a Standard Room)
LOCATION
Saudi ArabiaMakkah ProvinceMecca
NUMBER OF ROOMS
1650
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Frequently Asked Questions about Makkah Clock Royal Tower, A Fairmont Hotel
Which popular attractions are close to Makkah Clock Royal Tower, A Fairmont Hotel?
Nearby attractions include Abraj Al-Bait Towers (0.1 miles), Makkah Clock Tower Museum (0.01 miles), and Makka auction (0.2 miles).
What are some of the property amenities at Makkah Clock Royal Tower, A Fairmont Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Makkah Clock Royal Tower, A Fairmont Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Makkah Clock Royal Tower, A Fairmont Hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Makkah Clock Royal Tower, A Fairmont Hotel?
Yes, paid public parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Makkah Clock Royal Tower, A Fairmont Hotel?
Conveniently located restaurants include The Oasis, Al Tazaj, and Five Guys.
Are there opportunities to exercise at Makkah Clock Royal Tower, A Fairmont Hotel?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Makkah Clock Royal Tower, A Fairmont Hotel have an airport shuttle?
Yes, Makkah Clock Royal Tower, A Fairmont Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Makkah Clock Royal Tower, A Fairmont Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Makkah Clock Royal Tower, A Fairmont Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Makkah Clock Royal Tower, A Fairmont Hotel?
The staff speaks multiple languages, including English, Hindi, Arabic, Indonesian, Filipino, and Urdu.