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Raffles Makkah Palace

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Raffles Makkah Palace
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511 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Greater London, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

Al Qasr restaurant services was very poor, no spoons with tea cups despite several complaints to duty manager every time was same. Member of staffs at the restaurant was rude only 2 of them were quite nice rest of them were awful.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank 649abdulm
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Room Service Excellent and overall all customer services, butler and reception services were very high standard. In future I am planning to arrange a booking to stay in Raffles Makkah Palace and highly recommend to friends is hotel.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank Bobelahi608
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. We are glad you experienced luxury at its finest. Raffles Makkah Palace staff at your disposal. We are looking forward to welcoming you again at your second home. Raffles Makkah Palace. Best Regards, More 

Qatar
Level Contributor
112 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very luxury hotel , the suit is big with private area for shower and toilet. I love the shower here sometime I don't want to leave 😂. The room is very comfortable with huge bed . It's come with coffee machine and tea cattle. The hotel take care in very small details of deportation and expectation . Simply if you... More 

Helpful?
1 Thank KhalidAlhajri
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home, Raffles Makkah Palace Regards, More 

Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 20, 2016

As expected and it is not my first time here. I would not think of alternative so far. The overall experience and staff helpfulness make the stay perfect. It is important to mention that breakfast is something should not be missed. Excellent place for families.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank Khalid A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest Thank you for the lovely review. We are glad you enjoyed staying at Raffles Makkah Palace. We will be looking forward to welcoming you again at your second home away from home. Regards, More 

Cairo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2016

perfect in everything , staff very attentive , polite and helpful . rooms are perfect . nearest hotel to kaaba.the most comfortable bed you can sleep on. open buffet breakfast has everything .would love to come back again asap .

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank hoda_elramly
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest Thank you for the lovely review. We will be looking forward to welcoming you again at your second home away from home. Regards, More 

Al Majmaah, Saudi Arabia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 28, 2016 via mobile

I visited Raffles Makkah with my family. I took two room suite. It's the best hotel close to Haram. Break fast was great. Also parking was free. Room size is big. Tea and coffee are complementary and can be served any time I will come again to Raffles for sure

Helpful?
Thank twaims
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest Thank you for the lovely review. We will be looking forward to welcoming you again at your second home away from home. Regards, More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016 via mobile

We stayed at the superior Kaaba view room, we had a great unobstructed view of the Kaaba which allows for viewing the Kaaba easily as there is construction and a number of areas are blocked. The elevators are quick ... The food was ok, lots of variety at breakfast.

Helpful?
Thank Wael A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest Thank you for the lovely review. We will be looking forward to welcoming you again at your second home away from home. Regards, More 

Dhahran
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2016

Best hotel in Makkah. Spacious,Clean,comfort and elegant property yhat offers big variety of high quality guest services. The hotel is located in Abraj Al bait tower which is located in Makkah clock towers.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank Ibrahim A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest Thank you for the lovely review. We will be looking forward to welcoming you again at your second home away from home. Regards, More 

Lagos, Nigeria
1 review
5 of 5 stars Reviewed July 13, 2016

We had Kaabah view suites, awesome view fulfilled spiritually. The suites were very comfortable, clean with impeccable internet service. The only thing the hotel need to review is the cost of the last ten days of Ramadan. There should be a deal like Pay for 4 nights and stay for 5 nights or pay for 8 nights to stay for... More 

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank TajudeenG
Makkah S, Director of Front Office at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us! We are glad you experienced luxury, which we are glad to host you with. We will be looking forward to welcoming you again at Raffles Makkah Palace. Regards, Anas Maimani, Director of Front Office. More 

London
2 reviews
2 of 5 stars Reviewed July 8, 2016

We paid top money for the room and did not really get haram view, only 1 % was shown through the windows. When we told the hotel manager he said he will help us but didn't! Did not help on a late checkout either, he said he is helping but we did not receive any help from anyone. Rooms were... More 

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank nizam g
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us. Please note that we have three view options. There is Kaaba view then Haram view and lastly there is a City view room. Seemed you got lucky enough to have a slight view of Kaaba from a Haram view room. Anyhow, we apologize for any inconvenience caused from our side. Looking forward to... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Raffles Makkah Palace Saudi Arabia enjoys an outstanding location within the iconic Abraj Al Bait complex, directly adjacent to Al Masjid Al Haram – or Grand Mosque – and the Kaaba, offering easy access to King Abdulaziz Gate, the main entrance to the Grand Mosque. Raffles Makkah Palace also offers a superbly equipped business centre with secretarial services and state-of-the-art private meeting rooms fitted video conferencing facilities, ideal for board meetings and management retreats. Revered as the holiest city on earth for approximately 1.6 billion Muslims, Makkah is the birthplace of the holy Prophet Mohammad (PBUH) and home to sacred sites such as the Kaaba, Al Masjid Al Haram, the Zamzam Well, Jabal Al-Nour, Al-Jamarat and Jabal Thawr. Just steps away from the Grand Mosque, Raffles Makkah Palace is a refined and elegant residential sanctuary featuring 214 suites with breathtaking views of the Grand Mosque and Kaaba, making a stay in the Islamic holy land of Makkah one of spiritual serenity. Spacious suites occupy a minimum of 80 square meters in this exceptional hotel in Makkah and offer separate living and dining spaces while bathrooms are thoughtfully designed with designated areas for ablutions. Personal butlers deliver Raffles’ signature style of anticipatory and thoughtful service, complementing the residential experience at this Makkah hotel. ... more   less 

Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range: $213 - $1,589 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Hotel Style:
#1 Romantic Hotel in Mecca
#1 Family Hotel in Mecca
#3 Luxury Hotel in Mecca
#21 Best Value Hotel in Mecca
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