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Al Marwa Rayhaan by Rotana-Makkah

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341 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at this hotel for a week. Washrooms haven't got enough space. Good customer service. Same Menu for Buffet everyday. Not great food. Great location for accessing Masjid Ul Haram. Would be nice if maintenance staff can speak english.

Helpful?
Thank Hakeem U
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful hotel, fantastic service and very friendly and professional staff. A home away from home... And of course magnificent views and very strategic location I have no doubt that I'll visit again. Big thank you

Helpful?
Thank Temo82
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

Johannesburg, South Africa
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

I have been here for a week and have 1 week more to go. At the beginning let me say that the agent I am traveling with made bulk bookings and was provided with economic rooms. I am also aware that this is the peak Hajj season so they are busy. Nonetheless my wife and I have a room cramped... More 

Helpful?
Thank soomeyya
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Al Marwa Rayhaan by Rotana Makkah. We do very much appreciate that you took the time for sharing your experience during your stay at our hotel. We would like to extend our thanking to you for positive comments and feedback highlighted ,On the other hand we would like to apologize... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 23, 2016 via mobile

THE DIRTIEST, FILTHIEST HOTEL EVER!!! Stayed in a family suite with Haram side view. When you enter the room, it looks impressive as the room has nice settings and roomy as it was a suite with attached living room next to the bedroom. Very roomy with quite new modern furniture and set up. Until you started unpacking, you realised they... More 

Helpful?
1 Thank SabrinaAmans
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Ms. Sabrina, Thank you for dedicating the time and effort to write us your prompt feedback. We are very concerned about your comments and notes that you brought to our attention. Let me extend our apology for the inconvenience has been occurred to you during your stay and please note that I have messaged you on your trip advisor... More 

1 review
5 of 5 stars Reviewed August 21, 2016

i stayed for one night in Al Marwa Rayhaan by Rotana Makkah hotel for one night with my mother. hotel location is perfect. once you are out of the hotel you are at Al Haraam. room was nice and convenient has its facility (tea & coffee set is available inside the room. breakfast buffet was v. nice full of variety.... More 

Helpful?
Thank reham a
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

Dhaka City, Bangladesh
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 31, 2016

We recently came back from our Umrah Pilgrimage and no hotel can be worse than this one. There is a bellboy head at the desk named JAHANGIR, is unbelievably rude, nasty and a liar. Our taxi by mistake dropped us literally five minutes away from the entrance by foot, when we requested his help, his response was total ignorance, rude,... More 

Helpful?
1 Thank MUDISARR
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future, we apologize for any inconvenience occurred to... More 

Huddersfield, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016 via mobile

We stayed during Ramadan 2016 for 23 days. It was a delight to go back there. Room was comfirtable with part Kaba view. Dining room facilities were good. Restaurants staff are very friendly and caring. Managers were there to help you al the time, just to mention few names. Mr. Ala Mr. Bilal and others. Iftar time is very busy... More 

Helpful?
Thank Mohib K
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

1 review
3 of 5 stars Reviewed July 5, 2016 via mobile

I visited Makkah in March and stayed for 3 nights at Rotana. The first room provided was filthy with broken A.C. Room smelled like smoking although I booked non smoking. Complained next day and room was changed to much better. During checkout we forgot our kids stroller in room. Contacted hotel customer service where Mr. Fahad helped me personally by... More 

Helpful?
Thank Petroman1
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us, we appreciate you taking the time to make us aware of your experience during your recent stay, your valuable comments are taken into consideration and we will work on it to correct what happened and to avoid it happen in the future, we apologize for any inconvenience occurred to... More 

Jeddah
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 30, 2016

We travelled as a family of four, including my grandparents who have accesibility issues. Travelled via road from Jeddah, getting to the hotel was a nightmare, they do not have any parking facilites or direct access by road. So we had to gain access to Hilton next door and then make our way to the hotel. The hotel, the rooms... More 

Helpful?
1 Thank Incarnation
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 28, 2016 via mobile

We are looking at ka bah from the 21st floor I am attaching the total view to see what we see. The hotel is very good one of the best and the nearest to the Haram. Every thing you need is in the shopping mall in the first 4 levels.

Helpful?
Thank Sharif F
almarwarayhaan50, Front Office Manager at Al Marwa Rayhaan by Rotana-Makkah, responded to this review

Dear Valued Guest, Thank you for your recent correspondence regarding Al Marwa Al Rayhaan by Rotana Makkah , We appreciate you taking the time to make us aware of your experience during your recent stay. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in Makkah's new Abraj Al Bait development, Al Marwa Rayhaan by Rotana - Makkah is Rotana's first hotel to open in Saudi Arabia under the new brand Rayhaan Hotels & Resorts by Rotana, offering 481 well appointed rooms and suites with luxurious bathrooms and modern design complementing the values of the contemporary Arabian culture. With 415 rooms and suites newly renovated and refurbished with view of Masjid Al Haram and the Kaaba, you can make your stay even more relaxed and comfortable. This 5 star hotel is offering an uncompromising alternative that upholds the world-class standards synonymous with the Rotana name. ... more   less 

Additional Information about Al Marwa Rayhaan by Rotana-Makkah

Address: King Abdul Aziz Gate, Abraj Al Bait | PO Box 9601, Mecca 21955, Saudi Arabia
Location: Saudi Arabia > Makkah Province > Mecca
Price Range: $109 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Marwa Rayhaan by Rotana-Makkah 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Hotel Style:
#15 Luxury Hotel in Mecca
#19 Best Value Hotel in Mecca
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