The hotel was quite central to Madaba, it was very clean, and there was an outdoor part to the hotel that had a swimming pool. The pool was cold because it was in the shade, but this didn't really bother anyone. There is a pool bar, but took a while to get served. The hotel was close to St Georges church.
The reviews all looked good but I stayed here as part of a tour and I cannot recommend it. When we arrived, it took them 4 rooms to get one that was worth staying in. Problems with the shower, water pressure, and heat. They did eventually find one and that was appreciated. However, after traveling all day, having to go through all of those rooms to find one with basic services was unacceptable. One of the other members had dirty sheets in the room and another one had a major problem with her laundry. Breakfast was nothing special. We had a catered dinner from the restaurant. Again, nothing special. I'm sure there are other hotels in Madaba of the same class that do a better job than this one.
I have been staying in this hotel several times already in the past years and I enjoy coming back here each time. The staff at the reception and the room service are friendly, helpful and efficient. They give you the feeling that you are welcome here! Having breakfast at the roof restaurant with its fascinating view ove Madaba and with a smiling service by Israa and her colleagues are there to give you an excellent start in your day!
Shockingly bad Staff so rude Our group ordered a round of drinks at 7.30 and the barman stood over us taking each glass as it was empty No hot water.in some rooms and manager refused to move people even though hotel empty Food choice rubbish Tiny shower Inadequate bedding for this time of year Out dated
Room a good size. Safe in wardrobe. Bed comfortabe but no top sheet - just a doona. Aircon average. Didn't cool the room very well and didn't seem to be working properly. Enough powerpoints for charging and well located. In room wifi intermittent. Bathroom clean but smelled musty. Shower good. Hot and reasonable pressure. The hotel provided a BBQ dinner on request which was excellent. Breakfast a good selection and nice and fresh. For a 3 star hotel it ticks the boxes.
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