Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the heart of Amman’s most vibrant districts, our hotel is a gateway to the capital's finest. Whether you're here to make the most of our cutting-edge convention c enter and sophisticated meeting spaces, savor world-class cuisine, or unwind at our bowling and entertainment center, outdoor pool, or serene wellness spa, every detail is designed with you in mind. And when you're ready to explore, Amman's top attractions are just a short drive away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Kempinski Hotel Amman receives accolades for its cleanliness and elegant atmosphere, with its banqueting facilities and top floor rooms often described as luxurious and beautifully lit. While the prime location is celebrated by guests, the value proposition is contentious, as some reviewers consider the services overpriced.
The hotel's amenities generally meet guests' expectations, yet opinions on room quality and service experience diverge, with some facing issues ranging from noise to occasional lapses in staff professionalism.
Location
Convenient
Atmosphere
Elegant
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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Breakfast was outstanding.. served by Deeya … a nice start to a memorable day. Would recommend this property. The property is located in a nice quiet neighbourhood with money changers around and easy access to taxis . Will recommend this place
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmad Hamdan, Other at Signia by Hilton Amman
Responded Jan 23, 2023
Dear Our Valued guest, Thank you for taking the time to share your experience on TripAdvisor following your recent stay at the Kempinski Hotel Amman. I am thrilled to read that you had such an excellent stay with us and we managed to exceed your expectations. I have passed on your kind words to the team, this really means a lot to us and it is fantastic to know that we have exceeded your expectations. And having the honor of being your favorite Amman hotel is one of our greatest pleasures and We are so fortunate to have such a great team here at the hotel and they are by far our biggest asset. Deya and the staff sends their very best wishes and were proud to receive such praise, The whole team is very grateful for your excellent review. Once again thank you for your lovely feedback and I hope to be welcoming you back soon. Kind regards, Sandro Mazza General Manager
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I’m a Jordanian citizen and one of the travelers who got quarantined in Kempinski Amman. With the current events in mind, my experience in the hotel has exceeded my expectations and is simply wonderful. In addition to the lovely staff and receptionists, the hotel showed great professionalism when dealing with such a global pandemic; by ensuring all rooms are sterilized and cleaned thoroughly, and most importantly, attending the all the guest’s needs at all times.
Upon arriving, I was instantly greeted warmly by a lovely receptionist, Yazeed. He made sure all the guests are properly hydrated, and all meals accommodate everyone’s allergies.
All in all, I want to thank the hotel and every staff member who worked very hard round the clock, to ensure everyone’s wellbeing is taken care of.
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Date of stay: March 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KempinskiHotelAmman, Hotel Manager at Signia by Hilton Amman
Responded Apr 8, 2020
Dear dinaalarmouti, I am very happy to hear that you had a memorable experience with us. Yazeed and everyone will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We take pride in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. We all greatly look forward to welcoming you back soon. Warmest Wishes Kempinski Hotel Amman Faris Hijazeen - Hotel Manager
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Our hotel room was large, well decorated, and had an extremely comfortable bed. The shower/tub combo was large and had great water pressure. The breakfast and dinner available at this hotel was the best we had during our two week stay. Not only did they have a great variety, everything was high quality. The central location made it easy to walk to supermarket, bars, dance club, or restaurants. I enjoyed this hotel and would recommend it highly.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Signia by Hilton Amman
Responded Feb 16, 2020
Dear Lee_G_02, Thank you for taking the time to share a review following your stay with us at Kempinski Hotel Amman. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the staff, I am delighted that we managed to meet your expectations and to see your experience posted on T/A community. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Warmest Wishes Faris Hijazeen Hotel Manager
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During the coronavirus pandemic, I was quarantined in Kempinski hotel. Honestly the staff of this hotel made these 14 days very easy for everyone. The staff is professional and very very friendly and they were willing to assist me with literally everything. From the security at the front door who stood outside night and day to take things from our families and send them to us. To the front disc Laith and Yazeed and of course AbdelKareem who call you to check if You need anything To the room service staff from their Manager Yousef to Alaa khalel, Suhaib, Rakan and Khalel they were so professional always on time with the meals always friendly and smiling making everyone feel comfortable. And last but not least House Keeping they couldn’t enter our rooms ( to keep us and them safe) but that did not stop them from providing us all sorts of stuff used to help us keep our rooms clean from toilet paper to a vacuum cleaner! Even the maintenance personal Saleh was more than happy to fix any problem you might face. These people made it very easy for us. And they risk their health to provide people in quarantine comfort and a very pleasant stay. Thank you so much for your hospitality and even more thank you for being one of the people who worked hard and risked their health to make us feel comfortable during a 14 day quarantine. Job well done 👍🏻 👍🏻
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Date of stay: July 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ahmad Hamdan, Other at Signia by Hilton Amman
Responded Jul 18, 2020
Dear 822hibaa, Thank you for taking the time to share a review following your stay with us at Kempinski Hotel Amman. It is wonderful to read your kind words commending the warm welcome and friendly service delivered by the staff, I am delighted that we managed to meet your expectations and to see your experience posted on T/A community. Should you require assistance with a future stay, you know you can count on us to provide another exemplary service. We look forward to delighting you once again. Warmest Wishes Faris Hijazeen Hotel Manager
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I stayed here as part of my corona quarantine during which I was not allowed to leave the room due to local regulation. During this time I was treated friendly by all staff and they assisted me wherever possible. The special amenity kit consisting of washing powder, disinfectant and small household items was very useful and nice.
Right after the quarantine period, when they were allowed to provide me with the full service again, they went that extra mile that you want to see in a 5 star hotel.
Special thanks to Mister Mohammad for surprising me with new bed decorations every day (see pictures).
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Date of stay: October 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Signia by Hilton Amman
Responded Oct 8, 2020
Dear Torstenber, Thank you so so much for this generous review and for explaining to other readers of the site exactly what it is like to stay here. We have tried so very hard to be the exact same relaxed luxury hotel and embracing the challenges we face at this time and its lovely to know that we have achieved this. We are all part of an amazing team and have come out of these challenging times even stronger and more committed . we will pass on your positive comments to Mr. Mohammad who will honored to hear that. We all look forward to welcoming back soon! Warmest Wishes Faris Hijazeen Hotel Manager
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From the time I got off the car until I did my check out from the hotel, I had no reason to be upset about anything. Ehab was very polite to receive my bags and get them delivered to my room. Gaith at the reception was very welcoming and friendly. Firas (came across two individuals with the same name at the Kempi restaurant) were very helpful in serving breakfast and making it comfortable. The chefs at the egg station kept all happy at busier time with a good morning sunshine smile. Ali at the concierge helped us find a restaurant in the Amman streets and ensured we reach the restaurant without any trouble. Would also like to thank Yazeed and Bayan for keeping up the service levels. Had no issues with communication at all. A five star experience! Keep that service level going on!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Signia by Hilton Amman
Responded Jan 24, 2020
Dear MudassirHR, WOW! Thanks for the excellent review! I am so happy to read how much you enjoyed your time with us! We work hard to not only achieve but exceed expectations and to create a memorable experience for our guests! Thanks for the shout out to our staff - I'm so thankful for my wonderful team! I look forward to welcoming you back to your home away from home! Thanks for choosing to stay with us and Happy Holidays! Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Hotel Manager
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The visit to Kampinski was phenomenal. It was made much more memorable by Mr Majdi Sadeq, the concierge, who was superhelpful and attentive. Also, Ms Anwar, who is the guest relations agent, who made sure that our smallest of concerns were promptly attended to. It is the smallest of gestures that add up to the most memorable of experiences. We shall be back for an encore of this wonderful stint.
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Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FarisHijazeen, Hotel Manager at Signia by Hilton Amman
Responded Mar 10, 2020
Dear VickrantM, I am very happy to hear that you had a memorable experience with us. Majdi and Anwar will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We take pride in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensuring our guests have an enjoyable and memorable stay on each and every visit. We all greatly look forward to welcoming you back soon. Warmest Wishes Kempinski Hotel Amman Faris Hijazeen - Hotel Manager
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Starting from hygiene the hotel is perfectly following the covid-19 precautions very strictly with gentle advises, sanitizers everywhere, front desk Anwaar was very cooperative even she helped with advising sight seeing, guest relation Bayan is one of the most proffisional persons saw at hotels generally, once she felt a weak point out of her hands she immediately upgraded my long stay room without forgetting updating new room with all old room comments and also facilitating all crew members for making our stay better, buffet variety is above avarage but the hospitality of Batool the restaurant front was an adequate completion of the restaurant perfection. Other crew members show a professional care without the extra moments some other hotel do when they wait for the tipping. My only comment is about the pool music and activity, weather daytime on night time, it need way too much improvement.
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Date of stay: August 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Signia by Hilton Amman
Responded Aug 11, 2021
Dear. Mr. Ahmed, Thank you for taking the time to review your recent stay with us. We are delighted to hear another very positive comment in regards to how friendly our staff are, they are truly an asset to the business, we are delighted to hear you enjoyed your stay and liked our comfy rooms. And we value your constructive comment about the internet and of course will be taken into consideration. We hope to welcome you back to the Kempinski Hotel Amman in the future. Warmest Wishes Faris Hijazeen Hotel Manager
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After several months where I stayed home due to Corona pandemic, I decided to visit Kempinski for a short escape from the city. I was delighted that everything was so organized and several safety measures applied.
I would like to thank especially Mohammed Tohom for the outstanding care and excellent service in making sure my room is always neat and that all sanitization products and other needed items are available and also the manager at the restaurant.
Excellent service as always 👌 Thanks Kempinski team
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Date of stay: April 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Signia by Hilton Amman
Responded Apr 11, 2021
Dear Mr. Jadh732, Thank you for taking the time to review your recent stay at Kempinski Hotel Amman. We are so pleased that you enjoyed your stay and your generous comments are greatly appreciated. we will be sure to pass on your kind words to all of our staff as we know they will be delighted. Your feedback is very much appreciated and will inspire our staff to continue to strive towards outstanding customer service. We look forward to welcoming you back to the Kempinski Hotel for your next trip to Amman. Warmest Wishes , Faris Hijazeen Hotel Manager
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We booked 2 Deluxe Kind rooms, but on arrival there was problems with our booking and we were simply put in normal rooms on the executive floor without access to the lounge. Definitely not a 5 star hotel if you ask me. No money back either! We did however have a lovely massage (in the basement) which was relaxing and helped our stay. The pool was incredibly lively (bar, pizza oven and a DJ) so not quite what we were expecting (as all the photos make it seem like a calm and relaxing place). The dinning experience was okay. We had the breakfast on both days of our stay but it wasn’t what you would expect from a 5 star hotel. It was also confusing as there wasn’t really a dress code, some would walk around the hotel lobby and dinning in their fine clothes whilst others would be in their PJs. On our first day our key cards also didn’t work to get into our rooms and so we had fo wait in the corridor (only 10mins but still) for them to find and send up someone to fix them. The showers were also all over the place, it would hit you if you stood anywhere other than directly beneath it. There was no indication as to which side was hot or cold and there was no floor mat once you got out (i had to use a hand towel to place on the floor). The range of alcohol at the bars is very limited in comparison to their actual menu (they only had 1 type of gin rather than the list they give). At the end of our stay (at check out) they ask us how our stay was and we said not what we expected. And they asked again and we explained the complication with our rooms and the over all experience and they wanted to fix the situation by giving us free tea and coffee as we left. No other solution was provided to us, and to be honest we just wanted to get out of there and go. The view from our room was so bad we didn’t even bother taking a photo (photo attached is from the lift area).
Over all, they should re-evaluate their 5 star rating. It was a good hotel for a weekend away. But not the luxury 5 star we were expecting or hoper for.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip:If you want to relax by the pool go in the early mornings when it opens. From around 2pm it...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kempinski Hotel Amman, Owner at Signia by Hilton Amman
Responded Aug 20, 2021
Dear Mr. Melmel, Thank you very much for having taken the time to write such a detailed feedback about your recent stay at the Kempinski Hotel Amman. We and other travelers appreciate when our guests take time to share their experience with us, and we value this tremendously, whether it is positive or negative. I am very sorry to read that we obviously did not manage to meet your standards while you stayed with us and that you are disappointed. Please accept my sincere apology for all the inconvenience caused during your stay. I highly regret that you were disappointed about the room category. We appreciate you bringing this matter to our attention and have shared your comments with 3rd party who booked your reservation, all in order to continually improve our guest experience. I assure you that we will investigate internally what in essence went wrong and caused all the problems. We know that we can do it better as this was definitely not according to our "Yes I Can" philosophy. We highly regret that you had to leave the hotel with such a last impression as we work hard every day in order to fulfill our guests needs and even to surpass them when possible. Such a review is definitely not part our target. It is our most important to provide great customer service. You may be 100% sure that we take your critical words very serious and will definitely improve the conditions. Once again, thank you for taking the time to give us such an honest feedback. Nevertheless, we do really hope to be given the chance to restore your trust in our company. It would be a great pleasure to welcome you again in the future and to provide you with a better second experience. Warmest wishes Faris Hijazeen Hotel Manager
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There are more places to choose from in the Amman area.
PRICE RANGE
$138 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amman kempinski hotel
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
272
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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