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Kempinski Hotel Amman

10% less than usual
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Guests1 room, 2 adults, 0 children
Traveler (416)
Room & Suite (208)
Videos (1)
Certificate of Excellence

About

#16 of 189 hotels in Amman
Location
Cleanliness
Service
Value
Certificate of Excellence
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Nightclub / DJ
Babysitting
Airport transportation
Free internet
Wifi
Paid internet
Internet
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Room service
Minibar
Flatscreen TV
TV Channel One Russia
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Hotel links
Visit hotel website
Hotel deals
1,208Reviews
9Q+A
100Room tips
Traveler rating
  • 585
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  • 179
  • 64
  • 35
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Popular mentions
+1
Out of my expectation.  After trip at Saudi, arrived yesterday about 5pm, The staff's from security to reception to concierge to breakfast restaurant is all good , kind and professional. Good security,  blowing center just inside hotel. They have spa massage until 1030pm, price is average about jod50-70/45mins , free sauna, steam and Jacuzzi. But I still think somehow hardware is more important than software. I am not sure only my room is like this, the shower handler is not moveable even up down or left right , if you are ok to one hand hold shower and one hand shampoo and clean your body that would be no issue. While putting the shower head on the handle in front, they will direct to the towel at horizontal,  or you turn them to left window or right to wall. May be I need to bring one removable shower stand sucker for next trip.  I dislikes the hotel amenity product a lot, dry and itching.  The housekeeper did not fill water for me today. But not very important since I use tap water to boiled them. 
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Response from KempinskiJo, EAM at Kempinski Hotel Amman
Responded 3 days ago
Dear Piepieliee, First of all, we thank you for sharing your opinion online, your feedback is very important for us, as it gives us the chance to continually monitor and improve our overall performance. I am glad that you were impressed by our security, reception and the restaurant staff... Without a doubt, a warm, friendly and professional service are what we aim for. Please be assured that we have noted all of your comments. I truly understand your disappointment. for sure this is not our usual mode of service, especially as we pride ourselves on our normally exemplary benchmark standards, Our Head Housekeeper has been made aware about your bathroom problem, please rest assured that the appropriate measures have been taken in order to prevent future occurrence. We would be pleased to welcome you back in the near future in order to restore your faith in us and to convince you that the experiences you have made do not reflect the high standards which you quite rightly expected to find at Kempinski Hotel Amman Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Executive Assistant Manager
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Hotel's Favorite
I stayed in hotel for 2 weeks with number of my colleagues. Location is very convenient, rooms are very comfortable but most of all I was impressed by kind and professional staff in reception, restaurant or other hotel facilities. Special thanks to our host Ms. Bayan who made sure all of our needs are addressed and our restaurant hosts and all great cooks. I will be back again.
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Response from KempinskiJo, Management Team at Kempinski Hotel Amman
Responded Apr 3, 2019
Dear 475marint, Many thanks for sharing your feedback on TripAdvisor. our main priority is to be able to offer a very well-maintained and comfortable atmosphere, therefore we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. And It is wonderful to read that you described our employees by name “ Bayan.” because she went beyond the usual level of service and exceeded your expectations, It is so rewarding to receive such a kind comment; Your feedback has been well noted and been shared with the relevant departments. We would love to welcome you back to the Kempinski Hotel Amman for your next trip to Amman. Warmest Wishes Kempinski Hotel Amman Management Team
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My mom and I were members in the Kempinski spa and gym for 2 years and 3 months, the staff were very friendly, the spa was good, but it needs some renovation, there is no changing rooms just a small room, also the gym equipments and machines are very old they need to be replaced with more modern ones. The pool is very nice and so is the restaurant. A special thank you to coach Hothayfa and masseuse Elena.
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Response from KempinskiJo, EAM at Kempinski Hotel Amman
Responded 1 week ago
Dear Ms. Talaaabyghazaleh, WOW! Thanks for the excellent review! I am so happy to read how much you enjoyed your time with us! We work hard to not only achieve but exceed expectations and to create a memorable experience to our guests! Thanks for the shout out to our staff - I'm so thankful for my wonderful team! I look forward to welcoming you back to your home away from home! Thanks for choosing to stay with us and Happy Holidays! Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Executive Assistant Manager
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When visiting Amman, I was so impressed with the level of service at the Kempinski. Every staff member had the highest standards of care, and the facility itself is beautiful and so well-appointed. Mr. Ahmad Hamdan, the Front Office Manager, helped me arrange the perfect plans for my granddaughter and me. I was very concerned about traveling and he took care of all of the details--in the middle of the holy days. I will be forever grateful.
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Response from KempinskiJo, EAM at Kempinski Hotel Amman
Responded 1 week ago
Dear Coastal789469, What a fabulous review! Thank you for taking the time to write such wonderful comments about your 'Kempinski Amman' experience. We were delighted to read that you had enjoyed your time here and that you appreciated all of the small things that help to make the Kempinski Hotel Amman what it is. It’s lovely for our team to be recognized (especially Mr. Ahmad our front office manager) as we do invest so much in them to create and deliver memorable experiences. We too would love you to return. Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Executive Assistant Manager
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Excellent Stay, 5 Star service and accommodation. Every one make their best effort to make our stay to be over our expectations. Specially the assistance of the friendly and nice personal. Special thanks to Ms. Bayan and colleagues Anwar & Lujan and specially to Ms. Islam during her assistance and coordination. Whatever you need they will give you a answer in any issue, extending the rooms, transport, tours etc. Highly to recommend for a stay, for sure we will be back. Good location. Thanks
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Response from KempinskiJo, EAM at Kempinski Hotel Amman
Responded 1 week ago
Dear Clarin12, Very best wishes from Kempinski Hotel Amman! Thank you for your glowing review of your recent stay with us at Kempinski Hotel Amman. We are so proud to read that you truly enjoyed your time with us, starting from our new stylish rooms and completing that you found our service is excellent, "met your expectations" and just "approachable"! Such feedback is both, gratifying and motivating for us! It makes me absolutely proud, that Bayan, Lujain, and Islam made your Amman trip an unforgettable one. We hope to see you again very soon and thank you again for your kind words! Warmest Wishes Kempinski Hotel Amman Team. Faris Hijazeen | Executive Assistant Manager
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PRICE RANGE
$125 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amman kempinski hotel
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
278
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