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Kempinski Hotel Amman

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#8 of 140 Hotels in Amman
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Kempinski Hotel Amman
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765 Reviews from our TripAdvisor Community

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Showing 598: English reviews
1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed in two different rooms. Both rooms' showers leak on to the floor. Slow drains. Toilet seats are loose. Not big deals separately, but in total point to a hotel that does not pay attention to details. The pool is nice. Gym is nice. The sports bar in basement is the worst. I went three separate times, each time... More 

Helpful?
Thank Mitchell Y
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Mr.Mitchell Thank you for taking the time to share your feedback, we greatly appreciate it. At Kempinski Hotel Amman it is our goal to not only meet, but where ever possible exceed guest expectations; my sincere apologies that this was not the case during your stay. I am terribly sorry about the poor experience during your stay. Please note... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

stayed for two nights in kempinski dead sea,the hotel is courageous amenities splended,food is good but rather expensive they charged me JD.10.50 for two cigarette packs the cost out side is 1.20 JD per pack ,staff are friendly and helpful i recommend this hotel if are heading to dead sea.

Helpful?
Thank Zuhair H
Jordan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

It was very nice being in this hotel, i stayed for a night and I recognized a great service from the team, i asked for couple of things to be done before i check in and i talked to the guestrelations razan and bayan and they did everything perfectly I found more than i expected and all was done by... More 

Helpful?
Thank aseelmarri
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Aseelmarri Many thanks for your kind comments on Kempinski Hotel Amman ! We are deeply honored to read that you enjoyed your stay with us. On behalf of the hotel team, we would like to thank you for your kind words, every member of the staff is trying to create a personal experience for our guests and it is... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Came in thinking this was a middle of the line hotel, first time staying at a kempinski, but its better then i thought. Luxurious interior lobby, rooms nicely done, service on point, breakfast has no shortages of food and located centrally, all the necessities are with in reach by walking. I would stay here again

Helpful?
Thank Ebrahim5452
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Mr.Ebrahim5452 Thank you for sharing your review of Kempinski Hotel Amman. I am delighted that you enjoyed every aspect of your stay and that it was a memorable experience. Your feedback is highly valued as it allows us to ensure each guest experiences a memorable stay. I do hope to welcome you back to Kempinski Hotel Amman in the... More 

Beirut, Lebanon
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is located in Shmeisani neighborhood - whereby you can find lots of Shisha places. I was there for a whole week for workshop I organized. All training rooms had day lights, and "Meeting Room III" in particular had a unique wall as a "screen" for the projector. Service was really good and staff is very friendly. The variety... More 

Helpful?
Thank Ghinwa_B
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Ghinwa_B Thank you for taking the time to post about your recent stay. I am so pleased that our location and the service you received were to your liking.but disappointed that your guest room did not meet your expectations of the Kempinski Hotel Amman. We are currently planning the renovation of our guest rooms and have just completed renovation... More 

Amman, Jordan
Level Contributor
141 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night at this hotel. There was no time to discover and try the facilities, but there is a game-center within for bowling, darts, table tennis. There is also a sports bar with good food. We had the chance of trying the room service food which was phenomenal! The room itself is spacious and very clean. The... More 

Helpful?
1 Thank 8SAB8
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear 8SAB8 I would like to sincerely thank you for your review regarding your stay at Kempinski Hotel Amman on Tripadvisor. I am enchanted to read that your stay with us was a pleasant one and that we were able to provide you with the perfect setting to create memorable moments in Amman. It is great to read that we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure in attending a seminar at Kempinski hotel.The meeting room was adequate and services were impeccable. Coffee breaks, lunches were all very good and service was perfect. Special thanks to Ehab and Mohammad in the restaurant for their great hospitality and attentiveness.

Helpful?
Thank jack f
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Jack f Thank you so much for your review following your recent stay with us which I was delighted to read. Thank you for your warm and positive feedback which I have shared with all the team here. It is extremely heartening to read your words of praise for my colleagues as each and every one of them strive... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent location, excellent services. Friendly staff. All requests are met in a very professional way. Food is great. I'd like to thank, specially Ileas (duty manager) and Ali ( abu tala) for there friendly attitude and support in solving minor issues noticed. If six star is available I would give.

Helpful?
Thank Khalid a
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Khalid a Wow, thank you so much for that wonderful review! With very few words you summed up what we aim for in Kempinski Hotel Amman, excellent service , great food and most of all an incredible team to look after you. I was delighted to read how much you both enjoyed your stay and that you found our... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

16 from Alzubeidi family enjoyed a generous brunch at Kempinski Hotel Amman in a hot summer Friday . You can enjoy all kinds of local breakfast foods plus the international ones , like foul and mannaeeish. Thank you.

Helpful?
1 Thank Tayseer A
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear Tayseer A Many thanks for the lovely review posted recently and for taking the time to share your experience with us. We really do appreciate you taking the time and trouble to post it. I was delighted to read how much you and your family enjoyed your brunch at the kempi Restaurant and I hope it is not too... More 

London, United Kingdom
Level Contributor
73 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

It's got a really bad entrance, looks like a building site and the road up to the entrance is littered and scruffy. Reception staff friendly enough. Room was a decent size and beds comfortable but bathroom fitting falling off the wall and amazingly we couldn't get proper hot water through the taps. Carelessness on attention to detail eg tissue box... More 

Helpful?
Thank LucyCP
Florian w, General Manager at Kempinski Hotel Amman, responded to this review

Dear LucyCP We would like to extend our sincerest apologies for your experience during your recent stay. we do regret that you did not like our exterior style and that we could not match your expectations. We carefully review all guest feedback and your comment will be addressed by our housekeeping and Engineering managers. Your satisfaction and loyalty is a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation. ... more   less 

Additional Information about Kempinski Hotel Amman

Address: Abdul Hamid Shouman St / Shmeisani | P.O. Box 941045, Amman, Jordan
Location: Jordan > Amman Governorate > Amman
Price Range: $145 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Amman 5*
Number of rooms: 278
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Also Known As:
Amman Kempinski Hotel
Hotel Style:
#7 Spa Hotel in Amman
#7 Family Hotel in Amman
#8 Luxury Hotel in Amman
#14 Business Hotel in Amman
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