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Kempinski Hotel Amman

Traveler (400)
Room & Suite (208)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Kempinski Hotel Amman embraces luxurious 278 rooms and suites; delicately refined to liberate your senses. The breathtaking view from all rooms, the contemporary design and features add a magical touch to your visit and a sense of relaxation.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,146Reviews
523Photos
8Q+A
100Room tips
Traveler rating
  • 550
  • 326
  • 174
  • 63
  • 33
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Popular mentions
+1
Our arrival was a day late due to airline trouble so my husband and I were quite frazzled! We were met by Ahmed Hamdan and treated with the greatest kindness. The front desk folks could not have been more accommodating and helpful. Our names were remembered each day and upon our
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Response from KempinskiJo, eCommerce & Marketing Manager at Kempinski Hotel Amman
Responded 5 days ago
Greetings from Kempinski Hotel Amman Thank you for your positive review following your stay at out hotel. We are glad to hear that your recent stay was up to standard. We will pass on your wonderful comments to our Front Desk team who will be honoured to hear they contributed so significantly to your experience with us, especially Mr.Ahmad Hamadan who will be really happy to hear your feedback. And we're also glad to hear that room service and whole dining experience was a good one. We will sure have a sufficient staff once our Convention Centre is operating. Thank you again for your feedback; we hope we have the opportunity to welcome you back again to our hotel on sunnier and warmer days.
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Hotel's Favorite
We are about to check out, I would like rate them them 5 star in all aspects ( except the main gate security who are very straight and don't smile). My over all experience is pretty good. Location is excellent very close to all the restaurants and shops near CBD. Thanks to Mr
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Response from Faris H, Management Team at Kempinski Hotel Amman
Responded Jul 30, 2018
Dear Mr.rajarshipanigrahi, Thank you very much for your post and for recommending us to others, It is fantastic to see your full score feedback and we are absolutely thrilled to hear that you had a great stay. Actually, It is rewarding to hear that everything was enjoyable and pleasant, and this makes us so proud of the team. We hope we can count on a new visit sometime in the future , we look forward to welcoming you back to the Kempinski Hotel Amman for your next trip to Amman. Warmest Wishes Kempinski Hotel Amman Management Team
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I booked befor 4 days of checking in. When i reached the hotel at 10 am, they had no booked room for me, they left me for around 2 hrs to have a room. No compensations they lack hospitality mamners. No lobby .. my accommodation was extremly bad.. hope they change till next trip
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Response from MTimbrell, General Manager at Kempinski Hotel Amman
Responded 3 days ago
Dear Q3879RHmarion, Thank you for sharing your experience at Kempinski Hotel Amman with us. I have made a full investigation into the matter and your claim that our hotel team is ‘unprofessional’. However, from the information at my disposal this does not appear to be the case. From our Property management system, your arrival at our hotel was at 10:20 am on 14.01.2019. Upon arrival you requested a non-smoking room which was not requested in advance on the reservation form submitted by your travel agent and as well they did not notify us of your early arrival. Unfortunately, no non-smoking king size rooms were available immediately at that time. In order to speed up your check-in, the Assistant Front Office Manager upgraded your reservation immediately from a superior to a deluxe room type in order to speed up the process and so we were able to check you in after only 43 minutes. You were checked in at 11:03 am. Keeping in mind that our stated check-in time is at 2:00pm, we have checked you in almost 3 hours prior to the official hotel and internationally recognized check-in time and as well upgraded you to the next room category at no extra charge. I am therefore quite perplexed that you should state that our team was ‘unprofessional’. I am sorry for this delay in accessing your room as ideally we would like to check in all our guests immediately upon arrival to the hotel, but this is not always possible at that time in the morning. We have made a note of your non-smoking king size room preference and I look forward to welcoming you back personally in the very near future. Thank you for taking the time to give us your feedback. Sincerely,
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My room was nice and has a very attractive view of the city , the staff went extra mile and they helped me with everything I asked for assistance . the reception was super friendly and they provided an excellent service smiley and always recognize you every single morning I
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It was good stay in the hotel since the hospitality is amazing food. It is worth to mention that the response for any request is extremely high. I would like to thank Mrs Bayan the Guest relationship since she supports all of the guests in terms of needs advises; and having
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Response from KempinskiJo, eCommerce & Marketing Manager at Kempinski Hotel Amman
Responded 6 days ago
Greetings from Kempinski Hotel Amman Thank you very much for sharing your experience about your recent visit to Kempinski Hotel Amman. We are delighted to read that you found the team friendly and helpful in the hotel, we are proud of our team who are here to create memorable experiences for our guests each and every day. Thank you again for taking the time to share your experience with us and we hope that you will have the opportunity to return to our property in the near future.
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What is the best way to reach Kempinski hotel from the Airport?
After clearing customs in Amman airport, exit the airport and go to the airport taxi booth (do not take one of those taxis from drivers who will hound you inside the airport saying "taxi taxi"). The cost of the trip from the airport to the hotel should be approximately 22 JOD (around US $31, excluding tip). You can exchange money at one location before reaching passport control, one location inside baggage claim, and one location after you clear customs.
1 vote
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Dear Mr. Ramadhan, Greetings from Kempinski Hotel Amman we would be glad to assist you and keep your luggage at our concierge storage. Please if you need any information or assistance don't hesitate to contact our front office manager. Wish you All the Best Kempinski Hotel Amman Team
1 vote
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Thank you Kempinski Team for the response, unfortunately I have already proceeded to book with my usual Hotel for my 10day trip due to the one week delay in your response. Perhaps for next time.
0 votes
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Dear Ms. Mohesna B, thank you very much for considering Kempinski hotel Amman to stay in, in regards to your inquiry, kindly be advised that all the breakfast items are Halaal, we do not use any pork products in our Hotel, as for the cooler in our freezer, please advise the items to be stored and for how long. Looking forward to being at your service in the near future. Kind regards,
0 votes
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Do the hotel has rooms with kitchenette (cooking facilities)?
No unfortunately , but we do have one family suite with kitchenette and it bookable and available starting from 22nd of November. Florian Wille General Manager
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12
"We stayed twice and had different views from the 4th floor and 6th floor. Corner suites are especially lovely"
"Good to get a city view room"
"High Quality Service"
"4th floor or up"
"Upper floor rooms in the new wing with city view will be a better choice......"
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PRICE RANGE
$121 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
amman kempinski hotel
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
278
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