My visit to the Sheraton Amman this first 8 days have been wonderful. The staff from the greeting to the maid staff as we’ll as the inviting Restuarant staff and Chef’s have been terrific!!! They made me feel right at home from the start. During these trying times it is wonderful to have such kind and considerate staff treat you like family. More to come as I will be making this hotel my home here in Amman. Best Regards. Gary of Texas
Titiana as a menegerial skills exelant . Treatment of the guests and she trained her guys very professional in service. Good prices for good and beverage in whole Amman. I'll always suggest you my friends you come this bar . I love bonvoy programming in Sheraton
Unfortunately it was short stay I stayed in Sheraton for one night before couple of days it was amazing stay, room was very clean up to my expectations, reception team was very friendly specially Ahmad who was at evening shift that day Emad M.
The service is really terrible as to 5 star hotel Was not expected at all ...we are really disappionted ...we have to wait 10 minutes to waiter come take our order for breakfast then 55 mintutes to have our breakfast ...and it wasnt what we ordered ...and next day same problem ...what abad service and un trained employe .... room service is also terrible to order ice its take more than 30 min .... Really disappointed
The whole experience was perfect, specially when you been asked by your 8-year kid (picky and demanding) to provide 5 stars for this hotel. The check-in/check-out were very smooth, facilities were for all family's members so everyone can enjoy the stay. The food and Terrace were of the best. It worth to mention that we stayed 12 years ago in the same hotel and surprisingly it provides the same quality, same level of cleanliness and warm welcoming
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