From the moment you arrive you are greated with smiles and a warm welcome. The rooms are clean and a good size. The bed and pillows are amazing and perfect for a great nights sleep. Room service was superb and the menu is varied. The food was excellent and the local Jordanian wine very good. The pool area is small but the facilities are suitable to relax. All of the staff in the hotel are friendly and helpful. I had a wonderful stay, albeit short, but I will certainly retirn.
Excellent amenities and service, it was a wonderful stay. We enjoy a great breakfast each morning. I'd also like to mention the pools. The have both an huge outside pool and great insider pool. The hotel is taking extra precautions for preventing spread of covid
Stayed for just a few days but the room was nice and quiet. I was on the 6 floor in what they called the quiet zone. The room was well set up and clean. The reception check in process was quick and Dana was friendly. The recognized me as an IHG member. The location is good as it is walking distance to the Avenue Mall and other small shops. There are fast food locations nearby if you like. The restaurants in the hotel are good, and the prices are reasonable considering that this is an upscale hotel. All of the staff are friendly and helpful. I would recommend this hotel to anyone staying in Amman.
Just a basic American chain. The air conditioner took forever to only partly cool down. The people were very nice but the service was really slow in the roof-top bar, almost 20 minutes after ordering and there were only six of us there. The restaurant was even slower. Fixed menu and 45 minutes to an hour between courses. Glad that there were only three. The beds were comfortable and the pillow were nice. Plenty of hot water in the shower but just a basic hotel
It is not the first time i book in Crowne Plaza Amman, and i can confidently say that they never fail to deliver. Great staff, very welcoming and professional, nice property and good food. The gym and recreational area though seems to have a lesser space than usually, but it is not a major issue. I will come back again!
From first time every hospitality was found in thier the staff were amazing the room is comfortable and tidy front desk and guest relation were amazing there have wonderful It's amazing hotel And I love this hotel
We did order steak and its really bad that the waiter name Ahmad in VLounge insist that there is no red wine at all. Steakhouses need to ensure the wine pairings, and make sure they have red.We are so very disappointed on how the waiters behaviour.
Due to highly unforeseen circumstances, we needed to cancel our entire Jordan-trip one day before departure. At that time, the cancellation policy of our booking at the Crowne Plaza Amman stated that only the first night would be charged. I immediately called Agoda to inform them we would not be able to take our flight the next day and that we needed to cancel our reservation. The helpdesk employee from Agoda informed me about the partial refund, but said she would ask the hotel if they would agree to a total refund. A few minutes later she told me that she could not reach a reservation-agent at the Crowne Plaza who could confirm the cancellation and that she would try again the next day. However, by the time the hotel could be reached, the cancellation period was expired and the hotel charged the full reservation. After many e-mails and calls, neither Agoda nor the Crowne Plaza was prepared to take any blame. Thus, despite I called in time to cancel the reservation and get a partial refund, they left me to pay for everything. I called the parent group IHG to set this right and to either provide a refund, a date-change or a hotel-voucher, but in the end their call center in the UK just transferred my call to the reception of the hotel… The hotel employee then said they would call me back the next day. They never did. I usually don’t write this kind of review, but this was simply theft. We are re-planning our Jordan trip now, but rest assured we will not book here ever again.…
I love the gym ,very clean , the coaches are very nice , specially coach Omairi he trains me in the gym and he’s very professional and also coach khatib trains me how to swim in a very professional way . Thank you crown plaza amman for such a great team 🙏
We enjoyed the evening after Iftar at Vienna restaurant as the team and service were awesome. The view is also great, thanks Omar for making our friend birthday celebration a nice memory :) I do recommend *****