Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Find your comfort at Ayass Hotel, your 4-star boutique sanctuary. Settle into one of our 92 stylish rooms, each a personal retreat with modern touches. For extra space, upgrade to a spacious suite featuring a separate living room. Host unforgettable events in our impeccably designed meeting rooms and ballrooms. Start your day with a delicious breakfast feast on our sunny terrace, complete with fresh pastries and a made-to-order omelet station. Lunch and dinner await in our main restaurant, where mouthwatering meals make your stay both comfortable and delightful. Ayass Hotel is conveniently located in the capital of Jordan, Amman, just 3.5 kilometers from Mecca Mall and City Mall, two of the biggest landmarks in Central Amman. It's also a 50-minute drive from Queen Alia International Airport. The hotel offers a variety of wellness and leisure facilities: • A fully equipped fitness center with a heated indoor pool and jacuzzi, offering both mixed-gender and women-only hours. • A spa for
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Ayass Hotel is frequently lauded for its attentive and efficient staff, creating an enjoyable stay for guests. While opinions on value vary, many guests recommend the hotel, often highlighting its prime location near various dining and shopping options.
The rooms at Ayass Hotel garner compliments for their cleanliness and style, despite occasional remarks about size constraints. The hotel's amenities, including a well-stocked gym and a satisfying breakfast selection, are popular with travelers, as is the convenience of on-site parking.
Location
Convenient
Rooms
Stylish
Value
Mixed
Cleanliness
Immaculate
Service
Professional
Amenities
Well-appointed
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The entire stay was great. I would like to thank sincerely the front desk team especially Malak, she is very professional and helpful. Also I would like to thank Raed , the Front Office Manager who offered to assist and he provided me with his contact details. Housekeeping service was excellent.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Jan 9, 2024
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that our staff and cleaning service was excellent is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded. Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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Ayass Hotel Amman is a modern hotel located in a safe neighbourhood, but not close to any major attractions. The room size is standard (except junior suites), with pleasant furnishing and décor. The included buffet style breakfast and dinner is quite average -adequate but not too many choices offered.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Dec 26, 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded. Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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We only spent one night at this hotel but it was wonderful. When we entered our room the air conditioning was set for heat as it is near winter there. We asked if possible could be get a room we could adjust the air con and immediately we were shown one with a spilt air conditioner which was perfect. Breakfast was wonderful and wish we could of stayed longer. Lots of shops and restaurants close by with a Starbucks attached to the hotel.
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Date of stay: November 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Nov 26, 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded. Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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Stayed here for 2 nights at the start of our Jordan tour and 2 nights at the end. First 2 nights we were upgraded to a suite which was lovely and huge but stank of smoke, the ash tray on the coffee table gave it away a bit. As it was only 2 nights, we were out of the room most of the time we didn’t say anything. The 2nd time we had a non smoking room but very small and overlooking central atrium, there wasn’t anywhere to put our cases so they ended up on the floor taking up what little room there was. The room was too hot and we couldn’t get the air con to go any lower. When my husband complained he was told it was on winter heating mode, it had been fine the couple of days before. We had to sign a waiver to get the window opened. There was noise from a function going on in the ballroom but my earplugs helped with that. The “restaurant” if you can call it that was awful. Bright lights, no atmosphere, the hotel tv page tinny music playing in the background. Change the music, get some plants to soften it. Food wasn’t labelled so it was guess work, pasta, rice, chicken drumsticks in a sauce, fish in a sauce, something else in a sauce, salad bar. As it was included in our package we made do, we were going to eat out one night but were too tired after a day sight seeing and didn’t know what was around, nothing obvious other than fast food restaurants. The omelette station was only manned one morning we were there and the queue too long for our tight time schedule so didn’t try that. The hotel is a dry hotel so no bar or alcohol served, we weren’t even offered a drink at dinner so made do with the water on offer. There is a 24 hr Starbucks attached to the hotel and a ATM, Christmas decorations in reception were pretty.
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Date of stay: December 2022Trip type: Traveled as a couple
Room Tip:Ask for a non smoking room if non smokers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Dec 19, 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Please note that we have a dedicated floor for smoking in our hotel, and if it has been brough to our attention during your stay, we would have made our best to move you to non-smoking rooms. As for food labels, we would like to inform you that your note has been delivered to the concerned manager and was instructed to ensure all food on display gets labeled in both languages (English/Arabic). We would like to inform you that the hotel's restaurant is already undergoing a remodeling plan that should be finished by end of March 2023. We hope theseincidents have not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day. Ayass Hotel Management
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Stayed at Ayass hotel for five nights while on our tour of Jordan. We were pre booked this hotel by Exotica Travel Company. The hotel is advertised as 4* but from my experience the is more like 3*. The present low state of the hotel is mainly due to the fault of the management not giving adequate training to their staff, and not personally checking the service their staff are providing to their customers. I personally found two areas where the standard was very poor, firstly the housekeeping was of poor standard where the bed was not made properly, the floor not cleaned, the towels weren’t changed. Overall the atmosphere was very demoralising after a long day of site seeing in the hot sun. Secondly the staff’s demeanour in the restaurant was very low as if they didn’t want to be there, at one point there was no staff in the restaurant while having our breakfast. Again to reiterate the fault squarely lies at the management. Just to warn people if they are thinking of breakfast and evening dinner then you are going to be very disappointed how basic and the quality of food offerings was. We were booked for dinner for 5 nights but after the first night we all 5 of us went out to eat in the evening. Some staff were good like at the reception, they tried and help as much as they could. Ayass management, you have a decent establishment, but the lack of staff training and taking cost cutting exercise in the restaurant will in the long run cost you your reputation.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Jun 19, 2022
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the issues mentioned, we do sincerely apologize for the fact that it did not meet your expectations. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue. Rest assured that this has been communicated to the head of departments and a corrective action has been taken. We hope this incident has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day. Ayass Hotel Management
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I was at this hotel three times during my tour of Jordan, first for three nights and then one night each time. The experience is quite mixed and my review would have been different if I had written it on any of the times. The main difference was the room, despite the same price. First time we had a large room with safe, hair dryer, nice bathroom, complimentary toiletries, complimentary water, tea/coffee, only one pair of slippers for two people. It was too hot but the reception sent a guy to unlock the window. The second time we were upgraded to an executive suite (I guess there were few people in the hotel and they kindly decided it was better to have somebody in the room instead of leaving them empty): there was a huge, comfortable bed with perfect pillows, a sitting room, a study and two bathrooms one of which with a jacuzzi. Everything was provided including bath robes. The third time we were given a very small room, with hardly space for baggage, smaller water bottles, no slippers, a tiny bathroom and a small window that could not be opened. The air conditioner blew air on the bed and the pillow was not very comfortable. The rest of the experience was the same each time. The highlight is a large, beautiful swimming pool, warm and not crowded, with changing rooms and showers, open to all most of the time and only to women at some part of the day. There is also a jacuzzi and a gym. The culinary experience is suboptimal. Breakfast has mostly middle eastern options, no fresh fruit, no fresh bread (tasted thawed from the freezer), no choice of cereals or yogurt. There is an egg area but the first days it was closed and the last day I was discouraged by the long waiting time. We had dinner often and it was buffet, monotonous, not very tasty (too bad, considering how good Jordan cuisine can be) and always cold as the containers for hot food were not heated. The staff is not particularly friendly apart from the girl in the shop. The location is far from the centre in a very busy area.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Nov 29, 2023
Greetings from Ayass Hotel- Amman. First, we would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the room upgrade, we do offer it to our guests when we can and upon availability, however it is not always guaranteed. As for food issue, we do sincerely apologize for the fact that you were not happy with it. The egg station is open throughout the breakfast time but we will investigate the reasons why you were not able to find the chef at the time. As for the cereal and yogurt, they are available daily on the buffet next to the pastries station. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue and ensure that all your requests are met. We kindly ask you to send us your number at info@ayasshotel.com in order for us to investigate this issue further. We hope this incident has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible. Have a wonderful day.
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I stayed here as part of an Exoticca trip. The food is horrendous, none of it is labelled, not that it mattered as it was so salty and inedible anyway. I stayed for 3 nights and it was pretty much the same slop every night. Breakfast was very basic, hardly any choice
The first room I stayed in had no hot water. The second absolutely stank of damp so I asked to be moved and they said they couldn’t as there was a wedding party staying there so the manager opened the massive windows wide open on the 4th floor (dangerous, good job I had no children) to get some air in.
There were loud weddings on 2 of the 3 nights I was here, music blaring until 2am.
I do not recommend this hotel at all, it’s more like a 2*
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, General Manager at Ayass Hotel
Responded Nov 30, 2022
Greetings from Ayass Hotel- Amman. First, we would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning the food issue, we do sincerely apologize for the fact that you were not happy with it. Please know that if it has been brought to our attention during your stay, we would have made our best to resolve the issue and try to include dishes to your taste. As for the rooms, there was a floor that required urgent maintenance and we have moved the guests to different rooms until the problem was resolved. However, please note that windows in these rooms are only opened for guests if requested. However, all your notes have been communicated to the concerned departments, and we hope this has not affected your stay negatively by any means and we are looking forward to having you again in the near future at our hotel, with a promise to pay extra care in order to make your stay as pleasant and as comfortable as possible Have a wonderful day.
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The worst customer service from zayed. Very awkward person. Ruined our stay and we won’t be staying here again. A lot of us stayed at this hotel as a group 20+ people and didn’t show us any respect or hospitality whatsoever.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, Owner at Ayass Hotel
Responded Oct 17, 2021
Dear Mr Fehzan K, Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Concerning Zayed the receptionist issue, we do sincerely apologize for the fact that the stay did not meet your expectations. However, we would like to clarify the below facts in regards to the incidents that happened with Zayed during your stay: - The rooming list is provided by your organization. Hence, the receptionist is not authorized to change who gets to stay with who in the room unless the change is requested by the person in charge in your organization since they are the party paying for the room. The same applies for "room move" request, which was also another issue that your team faced with Zayed. -On multiple occasions, the use of meeting rooms was offered "free of charge " to members of your team in the evening and for a limited time . The team exceeded the time and Zayed had to ask your team members to leave the meeting room after midnight . An issue that annoyed some members of the team. If there are any other issue that made your stay unpleasant, please feel free to contact me. However, please know that we regret that the stay did not meet your expectations and we hope to see you again in the near future in our hotel.
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We would like to thank the staff of Ayass hotel for making our stay very pleasant and comfortable in Amman. The reception staff was very helpful. Whenever we had any questions or requests, we received very professional and quick response. We also enjoyed the breakfast (the restaurant staff is also quite efficient and helpful!). We went for a swim in the hotel swimming pool. The area around the hotel is filled with restaurants and very nice stores with local products (an excellent kunafa place is very close to the hotel). We really enjoyed our stay. Thank you!
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Date of stay: November 2021
Value
Rooms
Service
Trip type: Traveled on business
Room Tip:Rooms that are further from the elevators and a staircase
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from May Sammour, Owner at Ayass Hotel
Responded Dec 4, 2021
Greetings from Ayass Hotel- Amman. First, we would like to thank you for choosing our hotel to stay at during your visit to Jordan. We would also like to thank you for taking the time to share with us your experience at Ayass Hotel. Your feedback regarding the hotel is truly welcomed and appreciated. At Ayass Hotel we strive to surpass the expectations of our guests by delivering the best quality of service we believe our guests deserve. Knowing that you have enjoyed your stay is a thrilling and an encouraging thing to hear. It truly means that our efforts were rewarded. Thank you and we look forward to welcoming you again in the near future. Have a wonderful day. Ayass Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Clean it. Its top-notch treatment is definitely worth 5stars 10/10 in. All. This hotel is very family-friendly and every community group deserves more progress and most importantly, the whole restaurant eats and cleans the fabulous place, followed by guests and taken their opinions gives you a thousand likes and very nice staff
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Date of stay: September 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear sir
Good Day
Reference to your request , please find below :-
Mobile : 00962 775472111
Phone: 00962 06 5502550
Best regards
Mohammad Al Hourani
Sales and Marketing manager
Ayass Hotel
Dear Mr. Lemmik,
Thank you for your note, please feel free to contact me on the below number to assist you further
Mobile: 00962 775705055
Kind regards
Management Team
There are more places to choose from in the Amman area.
PRICE RANGE
$94 - $107 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Quality Suites Amman
LOCATION
JordanAmman GovernorateAmman
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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