We are well travelled and have stayed in many top hotels all over the world, however we have never experienced true hospitality, warmth and homeliness such as The Norman in Tel Aviv gave to us. I had heard how good it was from others but you have to experience it for yourself. This hotel comes into its own from the minute you walk through the door. “Our home is your home, whatever we can do to make your holiday comfortable we will do”. No request is too much for them and we had more than our fair share of challenges to offer them. Having tested them to the brink I am 100% convinced this has to be one of the most accommodating places to stay. The rooms are luxurious with lovely features. If you can afford it go for a garden suite. The breakfast is truly magnificent and don’t forget to finish with halva and a square of chocolate brownie. The bar including bar staff is fabulous with a great range of cocktails, wines and spirits . A final thank you to the amazing staff on the front desk, concierge and restaurant. If you need anyone to drive you anywhere ask for Eli, he is a very special man

The Norman is an oasis of sophisticated luxury, elegance, and truly exceptional service with attention to detail that rivals that of any fine hotel in Asia. From the bellmen upon arrival to the front desk to the concierge, to the restaurant staff to the bar tenders to the pool staff to the housekeepers, there is a pervasive welcoming vibe at all times. An aura of “Welcome to your home away from home” and “What can we do to make your stay more enjoyable?” but conveyed by all in a seemingly effortless and second-nature way with an understated formality, but without any pretentiousness. The Grand Deluxe Double room is spacious, well-appointed with a heavenly comfortable bed and linens, and is spotless, thanks not only to design but also to a fabulous housekeeping staff. Every detail has been thought out to the “N-th” degree. From the enormous square sleeping pillow with laundered pillow cases behind the king size pillow (NB, not the nasty, contaminated decorative cloth pillows from virtually every other hotel that need to be immediately thrown on the floor); to the tiny clear rounded moulding under the sliding shower door to stop water from leaking onto the bathroom floor; to the long, toiletry pullout drawers under each sink in the double vanity; to the thermostat that activates with the wave of a hand, to the soft touch electronic light switches. The General Manager, Yaron Liberman, is omnipresent with a watchful but unobtrusive eye, always ready to personally tend to any need. His business card has his mobile number, although there is never a need to use it because in his rare absence, all hotel staff act as a General Manager, owner, and guest – always with a genuine smile and at unparalleled levels. The Norman is a must if you travel to Tel Aviv!

We stayed here for a few nights, first at the very beginning of our trip, and then at the very end of our trip. On the first visit, we had a room in the adjoining building, which is not as convenient as a room in the "main" building where reception and dining / breakfast / restaurant are. To access the adjoining building, you have to walk down a series of steps, cross a small courtyard, and then use your key to access the building. A bit of a hassle to be sure, but not insurmountable. The front desk staff was very accommodating and professional on both checkins and both checkouts. The buffet breakfast is very good and the servers will provide items from the menu. On our second visit, we stayed in the "main" building (as requested) and we enjoyed that room. However, in both rooms, the TV kept "buffering", i.e., timing out periodically. For the amount of money paid, I believe The Norman could ensure that the TVs work properly.