The Setai Tel Aviv
22 David Razi'el, Tel Aviv 6802919 Israel
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$595
Free cancellation until 08/13/22
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$645
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Full view
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Room & Suite (228)
Pool & Beach (100)
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Individually wrapped toiletries
Updated 09/11/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/11/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#46 of 162 hotels in Tel Aviv
Location
4.7
Cleanliness
4.8
Service
4.4
Value
4.4
Travelers' Choice
Situated along the Mediterranean Sea, Tel Aviv coastline and Jaffa Port, The Setai Tel Aviv is a prestigioushotel offering sophistication and tranquility at the crossroads of modern and ancient Tel Aviv-Jaffa. Housed within a historic Ottoman building, once used as a jailhouse, The Setai Tel Aviv offers an enviable entryway to the wonders of the Jaffa Port, Tel Aviv’s full beach coastline and steps away from the city’s bustling boulevards and urban hub. We would like to inform you about the update of hotel services during this period Thank you for choosing to stay with us, we know these are not easy times and hope to enjoy your time in the best way for the opening of the hotel, We have changed and adapted the hotel in accordance with the work procedures of the Ministry of Health in order to ensure you the safest vacation. At the hotel you will find accessible means of protection for the benefit of guests and staff - gloves, masks, alcohol, etc., in the rooms and public areas. The Setai Tel Aviv Hotel was awarded a purple certificate Food and beverage services: Breakfast on Sundays-Thursdays will be served between the hours: 07:00 - 11:00 Breakfast on Fridays will be served between the hours: 07:00 - 12:00 A dairy menu will be served in the lobby from 11:00 - 22:00 The pool buffet will be active between the hours of: 12:00 - 17:00 On Fridays, a traditional dinner will be served, a Jewish menu with the best ingredients. Room service - a dairy menu will be served. Reservations On Sundays and Thursdays, accommodation can be booked on a bed and breakfast basis only. On Fridays, accommodation can be booked on a half-board basis. The business lounge, sauna and hammam services are inactive. * The information and hours of operation are subject to change at any time by the hotel management and in accordance with the guidelines of the Ministry of Health and government ministries.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Airport transportation
Business Center with Internet Access
Paid public parking nearby
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, French, Russian, Arabic and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
122Restaurantswithin 0.3 miles
62Attractionswithin 0.3 miles
Contact
22 David Razi'el, Tel Aviv 6802919 Israel
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663Reviews10Q+A47Room tips
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I recommend to everyone to go to SETAI. The position is excellent,situated in Jaffa. The view from the pool at the 4th floor is amazing,especially at sunset time….wow! The staff is extremely efficient! I have never met a kindness like this in a hotel. I will never forget Gustavo, he was so nice with us at the point that we cried when we had to say goodbye to him. I hope the staff will reach my review so I can send a kiss to everyone. Stella
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 4 days ago
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
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The only reason I am giving it two stars is the location; Jaffa is a fun place to stay and you can walk out the door of the hotel into a lively area filled with great bars and restaurants. But from the moment we got there the whole experience was off. It took two hours for our bags to be brought to the room; we didn't have a bath mat until the third day of our stay; the lounge is understaffed and you will be ignored if you want a drink; when asked for beach towels, the concierge grunted and pointed without looking up. The pool area is so crowded there is barely room to walk and that is only the case if you can actually score a lounge chair. The day before we left we tried to go to the pool and were told by an attendant to come back in "two, three, or four hours." Six hours later there were still no available chairs. This is in July during the heat of the day. It's also worth noting that the guest population is young and flashy and there to party. This is not the fault of the hotel except that these guests stand IN the pool for hours drinking while the ambient music is crushingly loud. I wouldn't recommend this hotel and I certainly wouldn't go back.…
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Date of stay: July 2022
Value
Service
Sleep Quality
Room Tip: Just don't do it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 2 weeks ago
Good afternoon, we thank you for your feedback and are sorry to read it. The hotel is located in a historical building and therefore our pool can be full during the week end as the pool is located on the top of the historical building. We thank you for your visit and wish you a great day. Best regards,
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A most welcoming, friendly, personable and well run hotel with delightful and caring staff. Not too large clean with excellent service I highly recommend it for leisure and or business. Well done the Setai Tel Aviv!
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip: Pooi and beach side I believe is best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 2 weeks ago
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
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Beautiful hotel , great location but above all spectacular service and management. Alex one of the mangers his team including Maia and Zaid are all very professional, patient and friendly . I would recommend this hotel to anyone wanting a true 5 star experience in Tel Aviv
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 2 weeks ago
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
Read more
+1
We stayed at the Setai for 2 nights and it was wonderful. The lobby is extremely well air conditioned and has a beautiful scent wafting through it as you enter. The front desk staff are all welcoming and smiling and friendly. We were offered cold drinks as we checked in and all of our luggage was taken by the bellhop immediately to our room before we even completed check-in. Very much appreciated. The room is small but very lovely with gorgeous sea views. The bathroom is spacious and well stocked with amenities. A beautiful fruit bowl and cold water were provided in the room. I needed an iron for my clothes - all it took was 1 phone call and a very cheerful employee brought it up within a few minutes. The bed is extremely comfortable. We appreciated the evening turn down service while we were out for dinner. Breakfast in the morning was delicious and full of variety. Everything was fresh and tasty. The ambiance of the dining room is very lovely. Location is really terrific. We were easily able to order a taxi from the GetTaxi app whenever we needed one. There are also multiple electric scooters for rent on the promenade which we really enjoyed. Very walkable to all the major attractions in Jaffa - the port, the old city, the market. The infinity pool is beautiful, overlooking the Mediterranean Sea, and was not crowded at all both times we used it. We just had 1 small hiccup with the oversight of the housekeeping staff on our 2nd day - the room wasn't cleaned in the morning even though the light indicating that we wanted housekeeping was clearly turned on, and I had to call down to the front desk to ask a housekeeper to come. Every time we returned from outside to the lobby we were offered a cold bottle of water by the front desk staff. It was a very nice touch. The stay was refreshing and we look forward to returning!…
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 3 weeks ago
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
Read more
Good hotel. Needs fine tuning with staff at front desk. Very expensive especially rates went up 25% without letting us know for the weekend. We stayed 5 nights USD$5450. Location in Jaffa very busy could not get a cab most days. The hotel needs to provide better transport service for travellers. Rooms are quite small (motel style). Breakfast excellent and friendly staff. Pool too big for area. Pool deck too small so you’re sitting on top of everyone. Especially when guests invite friends who live in Israel and they take up all the seats.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded 3 weeks ago
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
Read more
Here I sit quarantined at The Setai Tel Aviv with a case of Covid 19 and $20,000 in Setai room charges on my American Express. How did I get to this unenviable place? A little bad luck, followed by a lot of bad judgment, corner-cutting, and low integrity on the part of The Setai Tel Aviv management. We had high hopes for our quick 5 days in Tel Aviv. My DH, DS, and I were looking forward to touring Jerusalem, climbing Masada at sunrise, soaking in the Dead Sea, and wandering Tel Aviv’s dynamic streets, none of which we were ultimately able to do. I’ll start at the beginning. Our vacation started well when we checked into our sea view executive suite (Platinum Amex Travel price: $1300; website price $1650). The suite was as promised: huge, with numerous windows providing 180 degree views of the gorgeous Mediterranean (and a less scenic view of the 20-somethings instagramming themselves and hoarding pool chairs at the small infinity pool a couple levels down). This was a pricey room, but big enough for all three of us, and we looked forward to spending most of our time outside of it rather than in it: we had so many things to do in Israel! Unfortunately, the day after we checked in - a Friday - our 16 YO son was feeling sick, so that afternoon he — and my DH and I also — took at-home Covid tests. DS was positive, but we were negative. We called down to the front desk to ask what to do, given that best practice is for the Covid-positive person to be isolated. But the manager on duty at the time - Alex - told us that we shouldn’t tell anyone about the positive result, because getting a doctor’s note would mean that the Israeli government would know, which would keep us from flying out, given that Israel enforced a 5-day minimum quarantine by putting a hold on tourist passports as a way to keep Israelis- and the rest of the world - safe from Covid-19. That said, every travel insurance policy and every airline requires an actual doctor’s note confirming Covid-19 for trip interruption and other benefits to be paid, so “not telling anyone” was not an option for us. Plus, the idea of coming to Israel and violating Israeli law did NOT sit comfortably with us in the slightest. Our son was exposed to Covid because another family behaved irresponsibly and the last thing we wanted was to do the same. So we declined Alex’s offer to break Israeli protocol. We asked Alex if he agreed that the best course of action would be to get our son his own room, but Alex said that the hotel was very booked and we needed to ask him the next day. On Saturday, the following day, our third day, almost the entire day was taken up by us trying to find a doctor to provide the medical note that Alex had advised us not to acquire. Finally, towards the end of the day, Concierge Elizabeth reluctantly arranged for a medical professional to come after Shabbat (Israel’s most privileged people do not answer calls or assist others from Friday afternoon through Saturday sundown), who ultimately showed up at 11.30 PM to provide the official diagnosis: our son had Covid-19. This was our son’s third night in our hotel room with us, despite his being Covid-positive. When I asked again that Ari be isolated to his own room that day, I was again told that the hotel “was fully booked up.” Sunday thankfully our son was moved to his own room, on his Day 3 with Covid (Day 2 to the Israeli govt because they start counting the day of his official diagnosis - Saturday), but again due to “lack of availability” we had to stay in the room where our Covid-positive son was staying rather than move to a clean room to avoid infection. It wasn’t until Monday, Day 4 of our son’s Covid, that we were able to move to a new room, where we stayed on Monday night. By then, however, I was clearly sick. On Monday night I took a covid test - positive - and on Tuesday another healthcare professional came back to give PCR tests to me and my husband. I was positive and DH was negative. So now my quarantine — a quarantine that could have been prevented had the Setai isolated my son in a timely manner — began. Fortunately, my son recovered from Covid on Day 6, and he and my husband flew back to California early this morning. But I remain. Today is Day 4 of my mandatory Covid quarantine, and I finally took the time to ask for my hotel bills. Here is what I found: 1. The room my son was moved to (620) cost $762/night even though it has only one small window, which is marred by bird droppings. 2. The room my husband was moved to (520) also cost $762/night even though both the refrigerator and television were broken, and it lacked a coffee machine. 3. My new room cost $890/night despite the fact that the television is broken — something I notified the hotel about upon move-in but that they never did anything about, saying that they cannot go in due to my covid -- the same excuse they used to refuse to move me to a room with a working tv (because of my covid). They insisted that even though I acquired covid while staying at their hotel! 4. They charged us $450 for laundry, even though they lost my husband’s (irreplaceable) 2012 SF Giants World Series Champions hat — an outrageously irresponsible thing for them to do; and no they have not apologized of that or offered to compensate us in any way for the fact that the hat we sent to their laundry service never returned. Since checking into this hotel 9 days ago, I have spent countless hours dealing with the hotel management’s false kindness and disingenuous promises, all while arrogantly chastising and barely tolerating us for having the plague that they themselves gave to me by refusing to segregate the sick members from the healthy members of our travel group. As my husband worked hard to shuttle food to my room and to our son’s, the management glowered and made it quite clear that we did not make the correct choice by participating in Israel’s legal covid process. While the hotel clearly considered us to be a burden on them, in truth we never bothered telling the hotel about the many broken and non-working things that should not be so ubiquitous in a presumed 5-star hotel: the phone lines that only occasionally connect to the front desk and room service; the curtains that roll off their rods due to lack of stoppers; the numerous broken appliances and non-functioning electrical outlets; the hotel bicycle which threw its chain and covered my husband in grease (inspiring the door man from refusing him re-entry to the hotel: very classy, Setai); and of course, the nonfunctional televisions, refrigerators, and coffee machines. These were the rooms for which the Setai was charging us $800 ( for my son), $800 (for my husband) and $900 (for me) a night — $2500/night total!! That is US dollars, I must clarify. For rooms with these problems, the Setai charged my family a total of $2500 a night. And we were supposed to be grateful. (When I asked Alex why he charged us so much for the rooms, he explained, “You said your insurance would cover it!” You can’t make this stuff up.) Now that I have been here for 9 days — with another one or two to go — I am able to see that even if I were not living this covid nightmare at the Setai, I would not choose it again regardless. I feel particularly let down most of all by the hotel’s irresponsible sustainability practices. At at time when all high quality hotels are implementing conservation measures, the Setai has none. Plastic bottles of water and plastic containers of single-use toiletries litter the rooms. The brand of shampoo, soap, and conditioner chosen by the hotel is not cruelty-free and is known to practice animal testing. The room allows the air conditioner to be on with the windows open, and allows the lights to remain on when no one is in the room. Worse: even though the Setai claims to cater to an Orthodox Jewish clientele, it is impossible to get from the 6th floor to the lobby without the use of an elevator. I tried on multiple occasions (there are stairs, but maintenance and other departments stores things there, and the stairs do not run down to the first level - I do not understand why). Worst of all: it is almost impossible to maintain a Vegan diet at the Setai. A Kosher hotel, the restaurant and room service loads up on the dairy, fish and meat options, but the room service menu contains not even ONE item that does not have cheese or other dairy. I had to ask the chef to point out vegan options at the beautiful and otherwise extensive buffet breakfast. Often special options had to be prepared for me. The Setai opened in 2018, well into the day and age when we know that sustainability and plant-based diets are extremely important aspects of saving the earth for future generations, yet here at the Setai, it feels like 1980 and everyone-out-for-themselves-ism all over again. I guess it all adds up. A hotel that demonstrates such little regard for a family infected by Covid — even when one of the family members caught Covid at the hotel — obviously is not going to care for things like our natural environment either. Do yourself a favor and stay somewhere else.…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: The suites are strange - all one room. But sea view is beautiful.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Everything about this hotel is perfect; Excellent Service, Beautiful Rooms, Infinity Pool overlooking Tel Aviv coast line, Great Shabbat Dinner, so many outdoor decks to enjoy and chill on. Amazing ambiance. We will be back
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded Jul 4, 2022
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
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We had a fantastic stay, from the personal service from Alex, to the rich breakfast and the superb pool. The best hotel in Israel, both in term of service and in terms of location and proximity to Jaffa's trendy flea market and it's restaurants, to Neve Tzedek and the beach. Highly recommended!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded Jun 28, 2022
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
Read more
This was the second time we had stayed at the hotel this year and once again the service was excellent. On our previous visit in winter we were not able to enjoy the outside areas but combined with the excellent service this added to our enjoyment and any issue was dealt with efficiently Elizabeth the concierge assisted us on both stays and merits special mention We look forward to returning
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Date of stay: June 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alex Arfi, Guest Services / Front Office at The Setai Tel Aviv
Responded Jun 28, 2022
Good morning, we thank you for your kind words that we will share with our team and we thank you for choosing the Setai Tel Aviv. We hope to welcome you back soon to your new Tel Aviv's home
Read more
PRICE RANGE
$487 - $647 (Based on Average Rates for a Standard Room)
LOCATION
IsraelTel Aviv DistrictTel Aviv
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about The Setai Tel Aviv
Which popular attractions are close to The Setai Tel Aviv?
Nearby attractions include Maskit (0.2 miles), Sorcerers Night (0.2 miles), and Jaffa Old City (0.05 miles).
What are some of the property amenities at The Setai Tel Aviv?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Setai Tel Aviv?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Setai Tel Aviv?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Setai Tel Aviv?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to The Setai Tel Aviv?
Conveniently located restaurants include Jopea Kitchen Bar, Onza, and OCD Restaurant.
Are there opportunities to exercise at The Setai Tel Aviv?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Setai Tel Aviv have airport transportation?
Yes, The Setai Tel Aviv offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Setai Tel Aviv?
Yes, dry cleaning and laundry service are offered to guests.
Does The Setai Tel Aviv offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Setai Tel Aviv?
The staff speaks multiple languages, including English, French, Russian, Arabic, and Hebrew.