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Crowne Plaza Tel Aviv City Center

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136 Derekh Menakhem Begin Azrieli Center 5, Tel Aviv 6701104 Israel
4 people are viewing this hotel
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$383
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Free cancellation until 07/09/22
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$380
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$319
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Traveler (873)
Room & Suite (482)
Dining (116)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Tel Aviv City Center
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 161 hotels in Tel Aviv
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.4
Travelers' Choice
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
24-hour security
Parking garage
Wifi
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Russian, Hebrew
2289Reviews45Q+A100Room tips
Traveler rating
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Most Recent
Lee-Ann N wrote a review Jun 26
Dubai, United Arab Emirates13 contributions7 helpful votes
A work trip, stayed for 4 nights. Only bed was made everyday, bin not cleaned, shower bath not cleaned and not vaccumed. Same dirty towels were left. Staff dont care, no attention to detail, very poor service for this hotel. good location, and easy access to train.
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Date of stay: June 2022
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: do not stay here!!!
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded 2 days ago
Dear 561leeannn, we are very sorry you left our hotel so disappointed. . We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards,
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goitalyjune wrote a review Jun 11
Singapore, Singapore109 contributions24 helpful votes
Central hotel with sufficient facilities. However poor service generally not becoming of a crowne plaza. Eg water constantly not filled at foyer, towels and coffee not topped up in room, bed badly made up to a hotel standard, service staff at breakfast brash, coffee machine constantly not working. Much room for improvement.
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Date of stay: June 2022Trip type: Traveled with family
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded 2 weeks ago
Dear goitalyjune, thank you for your feedback and let me apologize for not meeting your expectations. The issues your raised will be addressed and we will continue coaching our team members on how to provide the excellent service for our guests, the service that is up to our standards. We hope you will give us another chance to show you that the issues you experienced are the exception. Best Regards,
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RAMSEY-SPENCER wrote a review May 2022
192 contributions66 helpful votes
+1
Hoteling is something we love to stay for both pleasure and business, I usually look at everything once I like to book a hotel, this is why as a fashion photographer, I look at things also in a different point of view than normal, this is when the standards will be higher, and will be great for whoever thinking to book and be greater for them as well. The hotel itself is a very nice class, let's talk about the location, its located in a nice place where the mall is just outside the gate of the building, a very big supermarket to get whatever you think about, the full mall, not just to eat or have coffee, but you can shop for whatever you think of. Walking around the area, you will also be able to reach different unique outdoors high class mall, and then to the city center where everything is. The hotel is self is great, the rooms extremely got a warm feeling, with an amazing comfortable bed, the bathroom is a different world, the bath top and the shower are just amazing, one for relaxing with a room view from the window bathroom to the room itself, and whenever you wanna have great relaxing shower, then it's just next to it. as you see in the photos. Rooms got great 24 room service,  mineral water bottles all time, coffee - tea and a real espresso machine, sugar, cups and spoons, with a real clean kittle to boil water. Around evening time everyday someone come to check if you need more water, towels or extras missing. That's a great winning card. The hotel also got full gym, not just a hotel gym, but full real gym, they give you at the front desk to access a full gym got all you need from spa, indoors swimming pool, jacuzzi, and you don't need to leave the hotel building, it just a different floor. The Breakfast in the hotel, matches the hotel standards as well, great selection of food, they can make you fresh cappuccino or americano from a real machine as you get from any coffee shops, plus they have the normal quick machine. The food is always in full plates, a great selection of eggs the chief makes for you as you customize it. My thoughts to take from this hotel for other people read this review is just book it and don't think too much. The management is nothing but great, staff are polite and smiley, and they really make sure they want you to have a pleasant stay, cause the hotel itself is really so comfortable that, I would love to stay longer and for sure I love to come back again. Enjoy the photos I will post here from the hotel itself and just book it and don't think too much. Its worth it. cause you will enjoy it.
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Great hotel - Rooms clean - Comfy beds - Shower amazing
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1 Helpful vote
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded May 23, 2022
Dear Ramsey-Spencer, thank you very much for taking your time to give us such a feedback. We are very glad you enjoyed your stay and you had a possibility to explore all the facilities. We hope very much that we will have a possibility to host you again. Best Regards, Medea
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Ben1275 wrote a review Apr 2022
Oslo, Norway199 contributions78 helpful votes
We have stayed at this hotel several times in the past, but this 9-day visit was the best yet. Very friendly and highly efficient staff all the way from check-in to check-out (special thanks to Noy and Dennis at reception, Gal and Nataly at the breakfast dining hall for particularly warm and efficient service). Breakfast was very good. Rooms were clean and comfortable, with attentive daily maintenance. Location, as always, is hard to beat, with the mall and supermarket + ample parking at hand, as well as easy exit to central roads, such as the Ayalon circular. We'll be back!
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Date of stay: April 2022
Value
Rooms
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded May 24, 2022
Dear Ben1275, thank you for your feedback and for such a warm words you wrote about our colleagues.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in. We hope you will visit us again. Best Regards, Medea
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Mchalem wrote a review Apr 2022
4 contributions5 helpful votes
Excellent hotel, this trip is my First experience at this hotel, which will certainly become my regular on future trips to Israel. It has everything you can wish for and more. Convenient location, walking distance attractions, amenities galore, gym, pool spa and above all, amazing service, courteous staff going out of their way to please. Wish I discovered this hotel before.
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Date of stay: April 2022Trip type: Traveled with family
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Rene wrote a review Apr 2022
Amsterdam, The Netherlands1 contribution
Bad hotel and really not a 5 star ( 3 star) phone not working in my room and they did not repair it. Kitchen can only serve cold food. Bar closed and nothing you can find about this when you book the hotel. They need to tell you this or write this on the website of the hotel. Was staying in the Hilton 2 weeks ago and yes that’s a 5 star hotel. Really poor management and it looks like they do not care about the customers. If you want warm food the reception recommend to go to the shopping mall or order it by some Uber eat.
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Date of stay: April 2022Trip type: Traveled on business
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded Apr 10, 2022
Dear Dream64592329676, thank you for sharing with us your opinion, it is very saddening to read that you did not enjoy your stay. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,
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Lenka K wrote a review Apr 2022
1 contribution1 helpful vote
Room & breakfast as per IHG standards. However some of receptionist have awful attitude, had feeling that being front office is their punishment. Concierge can not give you basic advises and recommendation, the only answer is sorry I am not from here or I don’t know and ask you to Google it. They are good only to book you a taxi. They even don’t open for you a door when they see you exiting hotel with luggage and full hands of bags. Honestly the worst Front office and concierge services I have experience in past years. At least thanks to Alex which tried to help always.
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Date of stay: April 2022Trip type: Traveled on business
1 Helpful vote
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded Apr 4, 2022
Dear lenkakQ8353RD Thank you for staying with us and for taking your time to share with us your thoughts. I am very sorry for our failure to give you an excellent service at the reception. We will use your comments to further train our staff. I will deliver your kind words to Alex - he will be very glad to know that he succeeded in his work. I hope you would return to stay with us. Best Regards,
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DenverMommy wrote a review Mar 2022
Denver, Colorado172 contributions80 helpful votes
I spent my last night in Israel here (the previous week at the Waldorf Astoria in Jerusalem) because I had multiple meetings in the center of the country and a very late flight out in the evening. I wanted to easily and quickly get to my meetings and to Ben Gurion. The Crowne Plaza was perfect for what I needed and the service and decor was even better than I expected. Even though they were fully booked the night of my departure, they graciously offered me a 2PM checkout, which was very helpful to me. Since it is attached to the massive Azrieli mall I was able to easily access taxis, restaurants and the train station without having to go out in the cold. Also people that were driving in to meet me had convenient and affordable parking (they hotel validates parking for their guests). I highly recommend this hotel if you want to be in Tel Aviv, with a perfect location, nice rooms and great service!
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Date of stay: March 2022Trip type: Traveled solo
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded Mar 25, 2022
Dear DenverMommy, thank you so much for your feedback. We are pleased to read how much you enjoyed the hotel, the surrounding area, and most importantly - the service you received. We hope to see you again at our hotel. Best Regards, Medea
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sack_juliet wrote a review Mar 2022
Johannesburg, South Africa50 contributions56 helpful votes
This is a terrible place to stay do not go, the staff are very bad and service is shocking. The food was disgusting. It is an insult to a traveler. The price is far to high for such an average place, no restaurant open either.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip: No room is good
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded Mar 23, 2022
We are sorry to read that you feel so disappointed.
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Dmitry D wrote a review Mar 2022
1 contribution1 helpful vote
I've stayed in this hotel for the first and most certainly for the last time. I have travelled the world and stayed in many hotels and I thought that I have seen it all, but the level of incompetence in this place is absolutely of the chart. The front-desk is a car crash in slow (very, very slow) motion. The rooms keys don't work and had to be changed 4 times. Getting receipt took 45 minutes and I had to come back twice, but the real top of the hit parade was trying to settle the bill. I've booked this hotel via the LastMinute. com and it was paid via this site. At the point of check in and then check out I had at least 5 separate conversations on "are you sure that it has been paid?". I have finally managed to check out and was assured that "everything is OK". When I've got back home I've found, surprise, surprise, hotel charge on my card. I've called the hotel and was told that everything is going to be sorted - not even close. I had to write another email and threaten legal action before the issue was finally resolved. Here I thought that this was the end of the matter and can finally put this "pleasant" expertise behind me, but NO - 5 days later I've found another charge on my card. Now getting the police involved as this is nothing but a card fraud. I would recommend staying as far away from this place as possible unless you are looking for a serious headache!
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Date of stay: March 2022
Service
Trip type: Traveled on business
1 Helpful vote
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Response from medea akhalkatsi, Guest Services / Front Office at Crowne Plaza Tel Aviv City Center
Responded Mar 23, 2022
Dear 827dmitryd, Please accept our sincere apologies for all the inconvenience caused. We have already addressed the issues you raised in your feedback, including the invoice. Best Regards, Medea
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PRICE RANGE
$245 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza tel aviv city hotel tel aviv
LOCATION
IsraelTel Aviv DistrictTel AvivHaQirya
NUMBER OF ROOMS
273
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Frequently Asked Questions about Crowne Plaza Tel Aviv City Center
Which popular attractions are close to Crowne Plaza Tel Aviv City Center?
Nearby attractions include Questair Escape Room (0.2 miles), Azrieli Center (0.03 miles), and Anedrew Coburn Street Photographery Tour & Workshop in Tel Aviv (0.2 miles).
What are some of the property amenities at Crowne Plaza Tel Aviv City Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Tel Aviv City Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Tel Aviv City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Tel Aviv City Center?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Tel Aviv City Center?
Conveniently located restaurants include Tasting Room, Beer Garden, Paulaner Sarona, and Meatos.
Are there opportunities to exercise at Crowne Plaza Tel Aviv City Center?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Tel Aviv City Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Tel Aviv City Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Tel Aviv City Center?
The staff speaks multiple languages, including English, Russian, and Hebrew.
Are there any historical sites close to Crowne Plaza Tel Aviv City Center?
Many travelers enjoy visiting Ben-Gurion House (1.4 miles), Bet Bialik Museum (1.3 miles), and The American Colony Quarter Tel Aviv (2.1 miles).