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Cheaper
Average
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About
4.0
#25 of 112 hotels in Jerusalem
Location
4.8
Cleanliness
4.1
Service
4.3
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
A family run hotel situated in an old Arab mansion located only a few meters from the Garden Tomb and The Damascus Gate and within a short walking distance to major historical and cultural sites.Originally built by a feudal lord in the heart of the ancient city of Jerusalem, the Jerusalem hotel has been carefully renovated.Accentuate its 19th century Arab character and refurbished with Arabesque furniture.This distinct architecture is evident in the arched windows.High ceilings, cool stone flagging and secluded vine garden.The thick stone walls, cut from unique creamy Jerusalem stone,Have been exposed and pointed with a traditional Arabic plaster.Rooms are timelessly decorated with antiques inspiring a Middle Eastern oriental milieu.Each of our 14 rooms is custom-furnished, air conditioned and provides a state of the art, fast internet connection, network facilities, wireless internet, two direct dial, separate phone lines, and a Yes cable receiver for guests comfort viewing.Once upon a time a gentle women and men but are start our speech and pleasantries reach, we must offer greetings!and peace!Shall we tell tales tonight .or sleep?we'll tell tales ...once upon a time the storytellers tells such quenching grapes fell upon a place, named KAN ZAMANwhere doors open wide where nerves do unwind where friends and dear ones and visitor who loved once from every neighborhood and home do stay...Enjoying the charms of nights, and joys of the day...The two eating places, the airy 'VINE' garden-patio restaurant and the authentic Diwan (indoor) offer a rich variety of Mediterranean dishes as a full meal or as a snack at reasonable prices. Live Arabic music is organized weekly. The Diwan is ideal for parties accommodating up to forty guests.Whatever the reason for you to visit Jerusalem, our hotel offers the relaxed, warm and friendly atmosphere for you to enjoy.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Location: excellent, very close to the old town, Damascus Gate (about 5 mins. on foot; some cheap eateries with falafel and shawarma close by). Seemed safe to walk at night. Check in/out fast and efficient. You get a complimentary welcome drink voucher that you can use in the adjacent restaurant, for beverage and even glass of wine. Wifi: Good Hotel building: beautiful, old Arab mansion. Rooms: Have a lot of charm, but do not expect luxury. We had a room with three beds; it was a bit crammed and we had little space for the suitcases. One bed was very creaky and whenever the person sleeping in it turned, the other woke up. Tea/coffee making facility, with paper cups. No fridge or safe. View from room was onto and into the restaurant. Bathroom: Small und a bit uninviting but clean. Complimentary shampoo, shower gel and body milk. Shower was a bit cramped and the overhead rain shower was leaky, so if you did not want to wash your hair, it was complicated. Breakfast: friendly staff; fine, with buffet and some delicious dishes (including cappuccino and omelet, if ordered) – but when dishes ran out, they were not refilled or it took a very very long time. Parking: is arranged for free in a parking lot about a minute away. Just ask at the reception. There is space to unload suitcases right in front of hotel. We could leave our luggage after checkout. 150 E/ night was pricy (wouldn’t call it value for money) but everything in Israel is expensive. With some changes (leaky shower head, creaky bed, introduction of a safe in the room), this hotel could be great.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RaedJeru, Front Office Manager at Jerusalem Hotel
Responded Jan 13, 2020
Dear Alex Thank you for staying at the Jerusalem Hotel and for your detailed review. Thank you for your notes. Part of the hotel was renovated and the remaining part hopefully soon. So the fixture you mentioned hopefully will be upgraded as well. As well noted with regards to breakfast refilling. Kind regards
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If you want to experience the true meaning of "home away from home", then this is your place. Recently visited the hotel for the second time. The location is a 3 minutes walk to the Old City with all what it has to offer. The renovated authentic Palestinian hotel turned home boasts quite a collection of antique and vintage items that adorn the hallways and the rooms. From the famous Palestinian cross stitch embroidered runners to the intricate wood work with the verses of poetry on top of the doors to the old thob etc, all add to charm of the place. The friendly staff at the reception desk, restaurant and house keeping spare no effort to make your stay comfortable. I raise my hat to each and everyone and look forward to visiting with you again. Thank you all!
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For those who seek a memorable experience when traveling, this historic hotel offers quiet seclusion steps from the Damascus Gate, with a lovely enclosed garden on one side and a spectacular view of the Old City on the other. The building is beautifully arranged with artwork and antique pieces. There are places to rest and beautiful things to look at everywhere. The owner and his family made us feel at home with their friendliness and kind hospitality. The attached restaurant offers a good breakfast with very good coffee, and the dinner menu is outstanding, with a variety of selections. If I lived in Jerusalem I would visit the restaurant regularly. Even our child who eats very few things remarked, “They have something delicious for each meal here.” Our room looked like it belonged to an earlier era, only with fluffy white linens and a modern en suite bathroom. (Our teen praised the shower especially.) There were many outlets all around the room, a universal adapter, adjustable air conditioning, and in-room coffee and tea. A door led to a balcony overlooking the garden, with a table and chairs that we made great use of. I will be recommending this magical place to all my friends and family.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a beautiful hotel to stay. The staff are super friendly, the food in the restaurant is really tasty (I recommend the Palestinian dish of the day). It's a bit pricey but it's Jerusalem... room was really clean. My only thing was that the towels were quite thin and always seemed a bit damp... and the tea / coffee / cups weren't replaced by the cleaner. I really enjoyed the breakfast - note the coffee machine isn't great but the guy upstairs will make you a good coffee if you ask :) (or tea if you want it!) Was just such a lovely stay we actually ended up staying an extra night!!
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip:The room right by the reception was quite noisy because you can hear people going past and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RaedJeru, Manager at Jerusalem Hotel
Responded Jan 8, 2020
thank you for staying at the Jerusalem Hotel. we'll take the notes you mentioned into account. We are glad that your stay was lovely, thank you for your good rating and review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really wanted to like this place after reading all the great reviews here but came away with slightly mixed feelings.
On the plus side, it is a beautiful old building, and the location is fabulous, just a few minutes walk from the Damascus Gate (the entry into the most interesting part of the old city) and the nearby light rail stop.
My room felt a bit tired and in need of an upgrade though - a decent coffee machine and real cups rather than disposable ones would be a good start. Staff were pleasant enough but didn't go out of their way to be helpful. There's a nice airy restaurant on the ground floor, but in a country with such fabulous food pretty much everywhere you go, I thought the breakfast left a lot to be desired, and for that reason I didn't attempt any other meals here.
I was travelling alone and for a place to lay my head at night, it was perfectly fine and a reasonable price, but it wasn't a place that I wanted to linger in. If I were back in Jerusalem with my family I'd forego the atmosphere and look for something a bit more modern.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am so glad we picked this hotel for our stay in Jerusalem! The only thing I’m sorry is we only stayed there for one night!
This is a small family run hotel, and let me tell you - they really do make you feel like a part of their family. Not in a phony way of a large hotel chain, but in a real human way. The owner and everyone who works there create a real connection.
Upon arrival, we were offered to relax and have complimentary drinks in the restaurant. This is before we checked in, or performed any other formalities. The owner personally took me to the parking lot, and even asked if I wanted him to drive his car there, so that we don’t have to walk back (it’s really just a 2 minute walk). Later we asked what time is the breakfast. The response was that we will be fed no matter what time we would come, even after the official breakfast is over.
The place is uniquely decorated, and you can feel how much love went into every detail. And the location is superb - just a 10 minute walk from the walls of the old city.
I would not stay in any other hotel in Jerusalem, and I’m looking forward to the next time in Jerusalem Hotel!
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We met great hospitality, and excellent varied breakfasts; every day, we could find something new on the buffet, exciting and delicious.
We spent eight beautiful days with the children in a spotless hotel, located 3 minutes from the old town and gave a fantastic sense of security. Thank you very much to Rober for excellent contact, for preparing a surprise for my daughter's birthday and for exceptional care for us. Thank you, and I hope to see you.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I love this hotel. The rooms are individual and quirky with lots of Palestinian heritage touches. The staff are mega friendly and great at remembering regular guests.
The menu is reasonable and portions are large but do ask about specials, which are often for one night only.
There steps from street level to the restaurant and then to both bedroom floors so folk with mobility issues may struggle but the hotel will assist if they can
I really recommend giving the hotel a try or, at least, having a meal there
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Date of stay: April 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed several times at the Jerusalem Hotel, and the mainstay of the whole experience has been the Palestinian family run element of the hotel , who always go out of their way to assist you.
However since my last stay pre-pandemic, they have gone further and completely overhauled all the bedrooms, en suite facilities, and renovated the dining area , all in excellent taste and style - but still keeping the family owned atmosphere.
They have also upgraded their restaurant meal options in terms of quality and presentation.
It was a real pleasure to be back again , and would highly recommend for those who want to feel that local atmosphere.
Thank you to all at The Jerusalem Hotel.
Gerard ( Heelan )
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Date of stay: May 2022
Rooms
Location
Service
Room Tip:As all the rooms have been renovated they are all good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is a couple of minutes walk to Damascus Gate. Jerusalem Old City is a must see if you are in the country.
My wife and I stayed for one night. The hotel staff are amazing and the owner gave us a little tour of the antiques that he had collected or were in his family.
The restaurant attached to the hotel is very good. There is a small buffet breakfast served there with fruit, eggs, dips, delicious bread. A satisfying meal to get you started before you go explore.
We would definitely stay again.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Email Shireen at hotel. She knows a few tour companies.
*Do not use “Amir” with Bein Hariem Tours. He makes you look at his backpack full of maps and papers on the side of the road for HOURS and only takes you to some of the stops because he talks for 50% of the tour. He does not provide an actual tour, but rather a history of political turmoil lecture from 8 am to 5pm.
Yes, you are in a great spot. In fact, the restaurant attached to the hotel is quite inviting, with a great selection of delicious food, a mere 5 meters or so from the front door of the hotel.
There are more places to choose from in the Jerusalem area.
PRICE RANGE
$162 - $213 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalemDown Town East Jerusalem
NUMBER OF ROOMS
14
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Jerusalem Hotel?
Many travelers enjoy visiting Old City of Jerusalem (0.5 miles), Temple Mount Sifting Project- HaMasu'ot Lookout (1.1 miles), and Hezekiah's Tunnel - Siloam Tunnel (0.9 miles).
