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Jerusalem Gardens Hotel & Spa

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Jerusalem Gardens Hotel & Spa
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484 Reviews from our TripAdvisor Community

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Showing 276: English reviews
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Another great stay at this very conveniently situated hotel for easy transport with the light rail outside its door. Myself and a friend spent 12 nights here and enjoyed it very much, from the lovely greeting on arrival which was late after Shabbat to the very last day. All the staff are lovely many of whom were at this hotel... More 

Helpful?
Thank Nicudatchen
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you so much for taking the time to share your review of your stay at the Jerusalem Gardens Hotel & Spa. I am delighted to read that you found our rooms comfortable and clean and that you enjoyed the various unique amenities the hotel has to offer. Thank you for your positive comments pertaining to the quality... More 

Toronto, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

We stay in the hotel about 4-5 weeks thoughout the year often taking two rooms.. After many years, one would think that the staff would recognize us and give us a warm "Shalom Aleichem". Except for Ronit (thank you, Ronit), the tall Arab manager in the dining room, the omelet lady and the salad maker, the main staff all seem... More 

Helpful?
Thank samson660
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Chaim, My thanks for your time taken to post a detailed review of your stay at Jerusalem Gardens Hotel & Spa. Your feedback is truly valued and will be internally reviewed. Your comments have been shared with the various departments and steps have already been taken to improve and/or eliminate these happenings. It’s important for us to know where... More 

Thatcham, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

1. In our booking we asked to get join rooms, when we check-in we found not only we didn't get the join room but we had rooms in different floors. 2. When we went to one of our rooms we couldn't open the door, one of the hotel employee who we met at the floor open the door and we... More 

Helpful?
Thank aagoren
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for your review of your stay with us. I regret to read that your experience did not meet your expectations. Your feedback is highly valued, for comments like yours are what enable our continued pursuit of excellence in everything we do. Your remarks will certainly be reviewed with the key leaders in the hotel. I certainly... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel on many occasions and have always been happy. It is excellent value for money. Delicious breakfast included and I find the location close to a light railway stop and walking distance to the central bus stations very convenient.

Helpful?
Thank geraldinefainer
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, We are delighted by your wonderful review and to read that you were happy with our facilities and food. Our staff works very hard to ensure our guests have a fantastic stay with us. We will always look forward to welcoming you back to Jerusalem Gardens hotel & Spa. With Warm Regards, Nofia More 

Jerusalem, Israel
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Nice clean simple hotel although the windows are not noise sealed and traffic from main road is heard up to 11th floor. City train passes near by. Not adjacent to restaurants and shops. Good for business trips.

Helpful?
Thank deg e
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for your review of your most recent stay with us. I regret to read that some components of your visit were not satisfactory. Your feedback is truly valued and it is our most effective tool to improve the quality of our hotel and services. We will look forward to welcoming you back. Best regards, Nofia More 

London, United Kingdom
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago

Lovely rooms, good service from front desk staff, nice bar lounge area and pool unfortunately we never got to use either of them, as the hotel caters for local events such as weddings and bar mitzvahs two or three a day so all area very over crowded. Just after we arrived a large religious party arrived and without warning we... More 

Helpful?
Thank Sandratheresa
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Sandra, Thank you for taking the time to write a review of our hotel. We apologize for your inconvenience and appreciate you bringing it to our attention. It’s important for us to know where we succeed and where we can improve. I much appreciate your compliments and take your comments to heart. , I shall take this under advisement... More 

A TripAdvisor Member
5 of 5 stars Reviewed 5 weeks ago via mobile

Great hotel with good amenities Hotel has 3 pools and basic spa facilities Hotel staff are welcoming and helpful Close to the light rail line and central bus station Well priced With in walking distance of the Kennesset ( Israeli parliament building ) and Israeli museum as well as Gan Saka Close to machane Yehudah market which is a must... More 

Helpful?
1 Thank A TripAdvisor Member
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for your remarkable review and for the high mark. I am delighted to read that you found our rooms comfortable and that you enjoyed the various unique amenities the hotel has to offer. Thank you for your positive comments pertaining to the quality of our service and accommodations. Looking forward to hosting you in the near... More 

Fetcham
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 21, 2016 via mobile

If you are a very religious Jew it's perfect, if not you will be a bit overwhelmed. Not enough parking so you have to pay for it Stains on beds. They changed the pool times so men only used the outdoor pool and women the indoor. The only reason we stayed here was because it had an outdoor pool we... More 

Helpful?
2 Thank kathrynrose17
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for your review of your stay with us. I am happy to read that you have found the hotel’s location convenient and the front desk staff helpful. On the other hand, I regret to read that the rest of your experience did not meet your expectations. We would be happy to allow you to freely enjoy... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 18, 2016 via mobile

Great hotel with excellent value for money, fantastic position and friendly helpful staff. Only criticisms are that when the hotel is full the dining room is rather overcrowded at breakfast and you have to wait a long time for the lift. Would definitely stay here again.

Helpful?
1 Thank LJS2702
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review of our hotel. We are proud of our reasonable pricing and extremely convenient location. All of our staff do their best to give our guests the best service, with an emphasis on personal attention. We will always be happy to host you again. Warm regards, Nofia More 

1 review
4 of 5 stars Reviewed August 8, 2016

Room is good for the price, spa and pool is very nice. Easy accses to everything in town from there, you walk to the central station, there you get everything you need... or just take the train outside the hotel

Helpful?
Thank Timo L
JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & Spa, responded to this review

Dear Timo, Thank you for taking the time to write a review of our hotel. We are proud of our reasonable pricing and extremely convenient location. All of our staff do their best to give our guests the best service. We will always be happy to host you again. Warm regards, Nofia More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Free Breakfast
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Jerusalem Gardens Hotel & Spa

Address: 4 Kiryat Moshe, Jerusalem 9610204, Israel
Location: Israel > Jerusalem District > Jerusalem
Price Range: $88 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Jerusalem Gardens Hotel & Spa 3.5*
Number of rooms: 180
Reservation Options:
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Hotel Style:
#13 Spa Hotel in Jerusalem
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