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Jerusalem Gardens Hotel & Spa

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Traveler (141)
Room & Suite (58)
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Overview
  • Excellent45%
  • Very good26%
  • Average14%
  • Poor9%
  • Terrible6%
Travelers talk about
“light rail”(28 reviews)
“indoor pool”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Jerusalem Gardens Hotel & Spa
Announcement: Celebrate an Event !
Contact Info
Name/address in local language
Offers from Jerusalem Gardens Hotel & Spa
Announcement: Celebrate an Event !
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Reviews (723)
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378 results
Traveler rating
134
112
62
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31
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LanguageEnglish
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134
112
62
39
31
Show reviews that mention
All reviewslight railthe central bus stationindoor poolgreat vacationold cityreception staffenjoyable staydining roomcomfortable hotelamazing hotelisraeli breakfastknessetakramlevymattresseshebrewbalconies
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1 - 5 of 378 reviews
Reviewed today

As in the past, my experience at the hotel was positive +. I travel on business and my needs are limited to a comfortable bed, room with amenities, cleanliness and friendly and efficient response from the front desk when necessary. The Jerusalem Gardens Hotel offers...More

Thank 651moshe
Hotel's Favorite
Reviewed February 5, 2018

Just spent 4 nights at Jerusalem Gardens and was very satisfied with the room and service. We needed extra electrical outlets, towels, and a chair and these were provided immediately. The Israeli breakfast was satisfactory and the room was clean. The beds were excellent. Location...More

Thank 263charlesk
Response from JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & SpaResponded February 6, 2018

Dear Charles, , We are delighted by your wonderful review and to read that you were happy with your room and service and were provided with the extra essentials. I'm glad you took advantage of our convenient location near the tram, and am sorry for...More

Reviewed 3 weeks ago

The management reneged on breakfast although it was included in the online reservation. The public reception area is noisy with poor ventilation. We had to ask for extra towels several times before we received. The lighting in the rooms were terrible with lamps and light...More

Thank vickirae2017
Response from JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & SpaResponded 2 weeks ago

Dear Guest, Thank you for your review of your stay with us. I regret to read that your experience did not meet your expectations. Your feedback is highly valued. Your remarks will certainly be reviewed with the key leaders in the hotel. I certainly hope...More

Reviewed 3 weeks ago

Dearest Ms. Rakefet Ben Dror, We are so pleased to send you this mail acknowledging the wonderful experience my husband Yaakov and I had working along with Ms. Nofia Bar Osher these lasts weeks, organizing the wedding party of our daughter Noga and now husband...More

Thank ethel532
Response from JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & SpaResponded 2 weeks ago

My dear Ethel, It was my absolute honor and pleasure working with you in organizing Noga's and Noam's beautiful wedding. I had this wonderful opportunity in meeting such special and kind people as you and Mr. Yaakov, Noga and Noam. I wish Noga and Noam...More

Reviewed 3 weeks ago via mobile

Hotel in need of some tlc - build up of grime in bed and bathroom, not geared for catering to bus loads of tourists, lifts often not operational. Food however was good and sufficient, and front desk was helpfulMore

1  Thank Helen L
Response from JGNB123, Guest Relations Manager at Jerusalem Gardens Hotel & SpaResponded 3 weeks ago

Dear Helen, I appreciate you taking the time to comment about your recent stay at our hotel. I'm glad you enjoyed our delicious and plentiful food and that you were greeted kindly by our front desk staff. However I'm sorry to hear about the unpleasantness...More

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Spa
Hotel Amenities
Free Parking
Room Service
Breakfast included
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$102 - $238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$102 - $238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Spa Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (141)
Room & Suite (58)
Pool & Beach (21)
Dining (12)
Family and Play Areas (3)
Business Center & Event Rooms (2)
Questions & Answers
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SHIRLEY L
March 22, 2018|
AnswerShow all 4 answers
Response from Toniej | Reviewed this property |
This hotel is nowhere close to as good as it thinks and advertises it is. At least, that’s how we found it. If you’re comparing it to superior rooms you’ve stayed in elsewhere, I’d run now and book somewhere far away, before... More
1
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Proviidence K
September 24, 2017|
AnswerShow all 7 answers
Response from Evelyne A | Reviewed this property |
Sorry i just saw this. No I do not think so. EA
0
Votes
Google Translation
marksS5829SM
May 25, 2017|
Answer
Response from הדר י | Reviewed this property |
yes, but its more like a half-siting-half lying kind of thing...
0
Votes
Room Tips
"wedding reception - wedding suite"
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"Rooms with balconies a little small"
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"The hotel has spcious rooms for disabled guests"
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"Room 1013 is great."
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