Nice hotel good food clean swimming pool nice area to walk not far from centre of city and markets The brake fast was very reach and good The evening food was well done and testy The pool is big enough and nice and clean Overall we are very enjoy our stay in the hotel in the weekend
We loved being in the Inbal. From the minute we stepped in we felt welcome and taken care of. Our room was comfortable for everything - resting, catching up with some last computer business and relaxing. The breakfast is absolutely superb and it's a treat to linger in the beautiful courtyard. The location is perfect and fulfilled all our needs - proximity to friends and to shopping, eating, etc. We liked it so much that when our plans changed and we couldn't travel to the North of the country, we returned to Jerusalem and to the Inbal. It was like coming back to friends.
The hotel is very conveniently located within Jerusalem and a short walk to the Old City. The service was good, the rooms were clean and the breakfast buffet was VERY good. Lots of options and every type of food imaginable. I would definitely recommend this hotel!
This hotel delivers on giving professional yet personal exceptional service. Maria from Whatahotel.com got us a signature package rate which went a long way at the Inbal. Check in was quick and set the tone for our trip. We were pampered by 3 people at the reception and quickly escorted to a premium grand city room by the head of guest services Bracha Dalal . She surprised us with a fruit platter and wine for my birthday celebration. This room was appointed with a fabulous bathroom with separate toilet, tub and rain forest shower as well as a private balcony overlooking the pool with outstanding old city views. Also I am a light sleeper and never needed earplugs! Shabbat dinner was delicious , we opted to be served rather than the buffet (great option!)and the wonderful daily breakfasts . Our concierge Majd was exceptional as he provided a wonderful restaurant list and made all of the dinner reservations . All with his outstanding service, he was super friendly and made us feel so important and comfortable. From the maid service guest services who brought us endless towels and toiletries while delivering on keeping our room spotless! The staff seems happy to work at the hotel which sets it apart from most hotels. Their Upbeat professionalism translates to a perfect stay for the guest. Location of hotel is perfect for exploring! Ask for Bracha and Majd and you’ll be in the best hands.…
We always stay in this comfortable and luxurious hotel in Jerusalem, which is our favourite city in Israel. It is the warm and welcoming staff who make a restful and content holiday. the reception staff are so knowledgeable and give us advice on sightseeing and how to go by bus,
A great hotel experience, friendly service wonderful SPA , value for money best deal i found so far and a lot of attention givven by the hosts to the small and big details that made our vacation perfect
We arrived at the hotel late in the evening. The bell man offered to take my suitcase to my room. He proceeded to pull the handle completely off my suitcase and was not caring much about it. I spoke to the manager Ronny and she could care less. She said the hotel was not responsible and that I should buy a new one and that I had to pay for it. She was rude, angry And the most unpleasant person I met in Israel. The room we received was dirty and we had to call room service to clean the sink and the toilet. No one seem to care that the room was not completely cleaned. I would not recommend this hotel until it gets a new staff and renovated. Shabby. Poor management and not realizing that the customer is always right. It was not a pleasant experience whatsoever. Two thumbs down.
The Inbal Hotel describes itself as a five star property. It is not. Maybe a four plus a bit, but only in certain areas. Staff are their greatest asset, largely receptive and pleasant, eager to please. My comments are directed to management. I don’t recall seeing a General Manager, or did we hear from him or her. When I asked to speak with the General Manager, I was told he or she was unavailable. So instead of sharing feedback directly, I am sharing it on TripAdvisor. Housekeeping is spotty, not thorough, lacks attention to detail. Many callbacks for items not replaced (amenities) or not cleaned properly (cosmetic mirror, trash not emptied). Clean but does not feel spotless, groomed. Things like towel and tissue holders, metal tissue box, metal toilet brush holder, shower door handles, faucets, trash cans did not gleam, and I wondered if they were even cleaned. The balcony floor was never cleaned during our 8 night stay. I don’t think the room rug was cleaned either. Housekeeping staff very lovely, but either poorly trained or constrained by inadequate process and/or management. This lack of attention plays out in the executive concierge where for some guests food and drink is available. It was often not cleaned up from the day before. Food platters and wine may not be proactively replenished. It depends on who is assigned. In the morning we frequently saw empty bottles, dirty ashtrays, and the wine from the evening before in a watered down ice bucket. Again, once you ask, it gets done, but the “having to ask” gets weary. The pool is large, lovely, but again, suffers from a lack of attention. The deck was not always cleaned up on a timely basis, leaving empty cups, cans, and trash on the deck, around emptied chaises. The chaise lounges are fair for comfort and poor for set up. They are stacked tightly next to each other leaving few options for privacy and/or getting in and out of them easily. Midweek when the pool is not crowded the pool is pleasant but on the weekend when packed with people and many young families, it is noisy and unpleasant. Room Furnishings are modest, and if not “worn”, then “tired”, and most definitely, not luxurious. I was in a Premium Old City Balcony room, so, not a cheap room. Furnishings were basic. Lighting in the room is subdued and there is no “bright” light other than sunshine. If you are a woman who wears make up bring your own lighted mirror. We did not eat in the restaurant so no comments to share. We were traveling on our own and pre-planning was challenging. I received what I would describe as episodic responses from the concierge, very unreliable. Once you arrive the concierge is very helpful. Location is fair, a 25-30 minute walk to most major sites (Shuk, Jaffa Gate, Mamilla).That said, the Old City is all uphill, so if that kind of walking is challenging you might consider a hotel closer to the Jaffa Gate like the David Citadel, Mamilla , Waldorf Astoria or Notre Dame. These hotels are also closer the the very artsy Nachalot neighborhood. You will need to taxi to Yad Vashem, Israel Museum, City of David, and depending on time of day and traffic, that will range from $20-30, one way. I would have preferred to share the above with the General Manager and have an opportunity to hear from them. Again, the staff is outstanding. Hotel “processes” lacking and management absent.…
Our stay at the inbal was lovely, room, bed was comfortable, great view from the large balcony, clean and very comfortable… Fabulous location close to everything we needed… Staff are friendly, helpful and attentive… Breakfast was extra special… Huge Choice of food options… All beautifully presented…Would definitely recommend…
We have reserved a room “renovated” for the honey moon of our son stating that it was for a young couple just married. What a disappointment seeing a very sad a tiny small room. Despite our demand at least to add coloured pillows flowers or something to eat …we have been ask to pay for any additional !! The room is expensive and the quality service for this amount not worth it. We a have booked a second night in a small hotel in city for 20% of the price of first night with a renovated room and all service the new married were deserving