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Hotel Prima Palace

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231 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Durban, South Africa
Reviewed December 11, 2014

We recently stayed at Prima Palace Hotel in Jerusalem. Very well located off Jaffa Road, a 20 minute walk to the old city. Rooms comfortable and clean. Staff were very helpful and friendly, after a week it felt like our second home. Will stay here again when in Jerusalem.

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Helpful?
Thank TracyWill
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for posting a review on Prima Palace. For the staff and myself this is our first or second home so following your review we feel proud.! we are glad you like our hotel. Thank you again and hope to see you soon in our hotel. Motty Nahmias General Manager.

Brooklyn, New York
Reviewed December 8, 2014 via mobile

The whole staff is excellent from the minute u walk in to the lobby u fell lake home if u r missing anything they try to help right away with a smile and friendly service hope to be back soon will recommend to all my friends and family

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Helpful?
2Thank shraga18
Monique W, Front Office Manager at Hotel Prima Palace, responded to this review

Dear Shraga, Thank you for taking the time to post such a wonderful review. It is a great pleasure to know that you enjoy your stay and our service during your frequent visits to our hotel . Again,thank you for posting your comments and for recommending our hotel. Hope to see you soon, Monique

Reviewed December 6, 2014

Overall we had a very nice stay. Rooms were clean. Service was exceptional. Except complaint I have, "The food was not fresh and had zero taste".And 8:30 Sunday morning they started noisy construction in the next room, waking us with a bang

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Helpful?
Thank Goldie F
YafitChn, Guest Relations Manager at Hotel Prima Palace, responded to this review

Dearest Guests, Thank you for taking your personal time to help us better our accommodation with your comments of your stay with us. we apologize that you did not enjoy the food and were woken up early by construction. I will forward this email to the appropriate staff to figure out what construction was going on as it seems very...

Reviewed December 4, 2014

As we arrived thru hotel's door I felt I selected the right location to stay. Just round corner of Yafo street not far from geula high street Rooms clean and properly looked after, helpful staff and delicious meals. Reasonable price wishing to get back there again soon

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Helpful?
Thank Livy18
YafitChn, General Manager at Hotel Prima Palace, responded to this review

s we arrived thru hotel's door I felt I selected the right location to stay. Just round corner of Yafo street not far from geula high street Rooms clean and properly looked after, helpful staff and delicious meals. Reasonable price wishing to get back there again soon Stayed November 2014 Dear Guests, Thank you for taking the time to post...

Flushing
Reviewed December 3, 2014

Hotel is in an excellent central location. It used to be called the "Central Hotel." Staff is pretty responsive to requests like more towels, blankets etc. The major plus is the breakfast. Fit for a king. Also- you are 5 minute walk to Machane Yehuda. 20 minute walk to central bus station and about 45 minutes to the kote/ Western...

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Thank Otdan11
YafitChn, Guest Relations Manager at Hotel Prima Palace, responded to this review

Dear Guest, We appreciate the time you took to comment in a detailed manner about your stay with us . We apologize for the lack of luggage rack and the fact that you need to be buzzed i and out when you leave, however this is more of a safety and security issue. We work hard to keep or guests...

Reviewed November 29, 2014

Prima Palace is located right off the light rail on Rechov Yafo, and down the street from the busiest minyan center, Zichron Moshe. The rooms are clean, the food delicious and plentiful. The staff is friendly and accommodating. Definitely recommend this hotel, specially considering the competitive price.

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Helpful?
1Thank Lee S
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for your great review. It is always pleasant to get such a feedback. We are happy that our efforts bring us such a results. We hope to see you again soon in our hotel. Thank you again, Motty Nahmias General Manager

Reviewed November 4, 2014

Great Hotel. Clean and comfortable rooms. A/C worked well. The staff were friendly, very attentive and well manned. A large variety of well tasting food........ Anyone planning to visit Israel... . ...but sure to book with this Hotel

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Thank eileen d
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post such a wonderful review. It is always nice to hear warm compliments about our hotel. We are glad that you enjoyed your stay with us during the holiday. Hopefully we will see you back with us in Israel soon Thank you again and Healthy Winter. Motty Nahmias General Manager

Reviewed November 3, 2014

We stay there for succot. Nice hotel very good food. Nice atmosphere . The staff was very helpful. Rooms were very clean even during the holiday. We like the location close to the most attractions in Jerusalem.

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Helpful?
Thank Rave32
Motty N, General Manager at Hotel Prima Palace, responded to this review

Dear Moshe, Thank you very much for your nice review. It was nice to hear that you enjoyed our hotel, We will be very glad to host you again during the year and not only on holidays Horef Bari-Good Winter Motty.

Reviewed October 1, 2014 via mobile

We celebrated Rosh Hasana 3 days at the hotel. Rooms were very clean Staff was very helpful try to do their best and the food were above our expectations. The deserts were amazing . The location was very good at the center .thank you and happy new year.

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Thank Ahmad M
Motty N, General Manager at Hotel Prima Palace, responded to this review

Dear Guest, Thank you for taking the time to post your kind words. We are so happy you were able to enjoy our hotel and the Hag. Happy New Year Motty Nahmias General Manager

Manchester, United Kingdom
Reviewed September 12, 2014

We arrived quite late at night and the staff were welcoming. Our room was clean and comfortable, bathroom a bit small but clean. Usual soaps and shampoos available as well as a fridge in the bedroom which was much appreciated. We found all the staff polite and helpful and the food was good. Only problem we had was the screws...

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Helpful?
Thank 869Michael
Motty N, General Manager at Hotel Prima Palace, responded to this review

Thank you for taking the time to post a nice review about our hotel. It is nice to hear good things about our hotel. We fixed the door handle. Thank you. we hope to see you again among our guests soon in Jerusalem. Wishing you and your family a Happy New Year.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel Prima Palace in Jerusalem offers a unique blend of modern amenities with a tradition atmosphere that gives an authentic feel to a stay in the Holy City. Within walking distance to the Western Wall, Old City, and many other famous Jerusalem attractions. Located in Mea Sharim, the Hotel works to cater to more observant visitors, with a certification of Glatt Kosher Bagadat Israel, Netilat Yadim ( hand washing sinks) in rooms, an on-site synagogue, seperate men’s Mikva, and separate dining rooms for Dairy and Meat. Additionally, there is Daf HaYom readings daily and a large library of books for guests. Our 76 room Hotel offers Free Wi-Fi in all rooms and all public areas of he hotels. The rooms also include: Courtesy Tea & Coffee making facilities in room• Mini refrigerator in room• Multi channel cable flatscreen TV • Safe deposit box in room Made from Jerusalem stone and with a large patio, the Prima Palace is an experience in itself. The Hotel is a perfect place for life’s celebrations; bar-mitzvahs, weddings, shabbat chatans and more. ... more   less 

Additional Information about Hotel Prima Palace

Address: 2 Pines Street, Jerusalem 91280, Israel
Location: Israel > Jerusalem District > Jerusalem
Price Range: $100 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Prima Palace 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Prima Palace Jerusalem
Hotel Style:
#28 Family Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Prima Palace staff and other travelers.
8 questions
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Questions? Get answers from Hotel Prima Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you are staying for Friday night ask for a room away far away from the Shabbat elevator as it beeps loudly all night.”
 of 5 bubbles SarahT380, 2 weeks ago | Read review
“never except a room next to the elevator”
 of 5 bubbles shlomot502, Jul 13, 2016 | Read review
“Deluxe rooms are larger and rooms to the back quieter. Third floor has most of the larger rooms.”
 of 5 bubbles CJL6346, Jun 15, 2016 | Read review
“great hotel”
 of 5 bubbles jsrh20, Jun 6, 2016 | Read review
“low floor, especially for families with small children.”
 of 5 bubbles shimlash, May 22, 2016 | Read review
5 of 5
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