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Hotel Prima Palace

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219 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Brooklyn, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 31, 2016 via mobile

I was just there for 10 days with my friends and the service was outstanding from the minute we walked in the warm reception and the breakfast and avi the manager and Monique the reservation manager always helpful what ever u need they try to make u comfortable u should feel like home and פייזל with the food service very... More 

Helpful?
Thank shraga18
dcmoskow, Guest Relations Manager at Hotel Prima Palace, responded to this review

Dear Guest, Thank you for your valuable feedback. We are so happy you enjoyed the staff, and of course I will forward your message to Monique and Avi, who are indeed great and warm. We are so glad you felt like home with us and we cannot wait to welcome you back home next trip! All the best, Deena Moskowitz,... More 

Kiryat Gat, Israel
1 review
4 of 5 stars Reviewed May 22, 2016

Clean, Smells great,. We asked for low floor for shabbat and we got what we want. Small and Friendly... When taking shower water goes down to the floor (Even that there is blocking glass, it is too short)

Helpful?
Thank shimlash
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear guest Thank you very much for posting your review on line. I am glad you found our hotel well suited for your needs. We noted the comment about the shower glass door and we will take action to address it. We look forward to hosting you again in the future. Best regards, Avi More 

Baltimore, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 15, 2016 via mobile

Very poor experience Front desk people did not understand English & Did not take messages Poor service, unable to reach manager or management Poor housekeeping. Beds small and uncomfortable. Sheets did not stay put. Ran out of toilet paper. Problem with A/C.

Helpful?
1 Thank Isaac L
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear Mr. Lowenbrau Thank you for taking time to post your review. I am very sorry to hear that you were disappointed on your recent stay with us. The issues that you mentioned will definitely be looked into an dealt with. I would like to point out that i make my self available to all of our guests at all... More 

Brooklyn, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2016 via mobile

We stayed at the Prima for five days including Shabbos. Was beautiful, clean, nice, very helpful staff, good room service, very central location and they serve delicious breakfast and Shabbos meals. No they're not Waldorf Astoria and they don't claim to be nor is it priced as it. It's prima, and they're good at what they do.

Helpful?
1 Thank Ushy F
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear guest Thank you for the kind and warm words. Yes!! we are Prima and proud of it. I am very happy to hear your compliments and we will keep up this good work and hopefully host you again in the future. Happy Passover to you and your family Avi More 

London, United Kingdom
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 4, 2016

We were slightly dubious about staying at the Prima Palace, having read other reviews but because of the location decided that we would try it. We were very surprised how nice the hotel was. The staff we very friendly and helpful and the rooms are clean with everything we needed. The location is great and there is limited hotel parking... More 

Helpful?
1 Thank Rosa040
dcmoskow, Front Office Manager at Hotel Prima Palace, responded to this review

Dear Guest, We are so appreciative of taking the time to post your thoughts of your stay at our hotel. We are pleased that, despite some reviews, you found that our hotel, which we work so hard on to please our guests, had a good effect on you, with clean rooms and good staff. Most importantly, we are so glad... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 3, 2016 via mobile

Had great time with family! Was a wedding breakfast, lunch and dinner. Food was delicious and plentiful! The staff was courteous and helpful. Rooms were clean and had plenty amenities ( shampoo, body lotions, hairdryer, etc.) would recommend and certainly come back. It was centrally located!

Helpful?
1 Thank Sandyaei
dcmoskow, Guest Relations Manager at Hotel Prima Palace, responded to this review

Dearest Guest, What a great review! Thank you for taking the time to post your thoughts on your stay with us and your words are heart warming. We are so happy to hear you found the food tasty, the staff pleasent and the rooms great. Glad you would recommend us and hope that you will come back to stay with... More 

London, United Kingdom
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 3, 2016

Stayed over Shabbat for first visit to Jerusalem during which the Hotel is used mainly by Jewish families, perhaps because its just around the corner of Mea She'arim, a highly traditional neighbourhood. Fair to say that the hotel gets messy during that time with kids playing on clean up not before Sunday morning. Not the nicest hotel we have been... More 

Helpful?
2 Thank schmuelos29
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear guest Thank you for taking time to post your review. As you stated, we are situated in the ultra Jewish orthodox area of Jerusalem and we do cater to family gatherings and these families have many kids. We try, however, to make our other guests as comfortable as possible and I am sorry if you in any way felt... More 

sidney
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 1, 2016 via mobile

I loved the stay ,good location close to the center and the Jerusalem landmarks . The hotel is very clean and pleasant. Especially suited for traditional Jewish families, that enjoy the heymish atmosphere. The staff is very helpful ! I recommend it warmly The food is excellent (glat kosher)

Helpful?
1 Thank joelf_9
dcmoskow, Guest Relations Manager at Hotel Prima Palace, responded to this review

Dear Guest, thank you kindly for your response and your feedback. We are so happy you enjoyed your stay with us and were able to experience Jerusalem as you should from our location. Glad also our Glatt Kosher food was tasty and to standard. Hope to see you back with us again soon, Deena Moskowitz More 

1 review
5 of 5 stars Reviewed March 26, 2016 via mobile

We stayed with our family on a weekend to celebrate a family birthday. Clean rooms ,great good and a family style atmosphere. All our needs were met by friendly staff members with a smile. They even let us use a room for a family gathering free of charge. We will definitely c me back!!

Helpful?
Thank 355lyar
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear guest Thank you very much for taking time to post your review. I am very happy to hear that you have enjoyed your stay with us and that your family's birthday's party was successful. I hope to see you again among our guests in the future. Avi More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 17, 2016

this is my second time at prima, but my first review i was here a year ago 3 days , every thing was perfect and satisfying this time i have some issues that was not pleasing me at the hotel rooms are neat ,breakfast is good ,and its nice there is a Mikveh i didn't know that unless the waiter... More 

Helpful?
1 Thank moshejj
Avi_Palace, General Manager at Hotel Prima Palace, responded to this review

Dear guest Thank you for taking time to post your review. Your comments regarding our service at the reception will be addressed professionally and i can assure you that we will do our utmost to improve . Otherwise, I am glad that you have enjoyed our breakfast and the use of the Mikveh. I hope to see you you again... More 

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Prima Palace in Jerusalem offers a unique blend of modern amenities with a tradition atmosphere that gives an authentic feel to a stay in the Holy City. Within walking distance to the Western Wall, Old City, and many other famous Jerusalem attractions. Located in Mea Sharim, the Hotel works to cater to more observant visitors, with a certification of Glatt Kosher Bagadat Israel, Netilat Yadim ( hand washing sinks) in rooms, an on-site synagogue, seperate men’s Mikva, and separate dining rooms for Dairy and Meat. Additionally, there is Daf HaYom readings daily and a large library of books for guests. Our 76 room Hotel offers Free Wi-Fi in all rooms and all public areas of he hotels. The rooms also include: Courtesy Tea & Coffee making facilities in room• Mini refrigerator in room• Multi channel cable flatscreen TV • Safe deposit box in room Made from Jerusalem stone and with a large patio, the Prima Palace is an experience in itself. The Hotel is a perfect place for life’s celebrations; bar-mitzvahs, weddings, shabbat chatans and more. ... more   less 

Additional Information about Hotel Prima Palace

Address: 2 Pines Street, Jerusalem 91280, Israel
Location: Israel > Jerusalem District > Jerusalem
Price Range: $100 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Prima Palace 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Prima Palace Jerusalem
Hotel Style:
#28 Family Hotel in Jerusalem
#29 Luxury Hotel in Jerusalem
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