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David Citadel Hotel

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7 David ha-Melekh, Jerusalem 9410119 Israel
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (649)
Dining (121)
Room & Suite (94)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from David Citadel Hotel
Updated 06/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 109 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travelers' Choice
The David Citadel Hotel, with a majestic view of the Old City, is within walking distance from the city center and is situated directly across from the Alrov Mamilla Avenue and other major attractions. The hotel boasts 384 impeccably designed suites and guestrooms, fine cuisine, a luxury gym and a holistic innovative spa, year-round heated pool, and private Executive Lounge. The hotel's exquisite modular banquet halls and reception rooms host a variety of social and business gatherings.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Poolside bar
Kids club
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Head massage
Massage
Salon
24-hour security
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Family
Languages Spoken
Russian, Arabic, Hebrew
3,061Reviews42Q+A100Room tips
Traveler rating
  • 2,260
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  • 80
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Popular mentions
Quest D wrote a review Sep 2020
Shoham, Israel4 contributions2 helpful votes
Planning this vacation we were looking specifically for a hotel with Old City views and two queens beds for us and our teenage children. According to pictures on multiple sites the room we picked had just that. (Superior family room) and I of course paid the high price. When we arrived it was a room with one bed and one pull out sofa bed that was impossible to sleep on. and the view was of a backstreet with nothing else. Thinking a mistake was made - the front desk informed me that the room I received is the room I overpaid for and nothing more. I do not fault booking.com. I fault the hotel for giving them the wrong pictures to display for this room. While at the front desk a young man next to me had the same issue and complaint of his room. He too could not believe this mistake and was upset by it. I was promised someone would contact me from the hotel after our stay but a week has passed - and nothing. very disappointing from a hotel of this quality. Besides this, the service at the dining room and the location was perfect.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: for a true picture of the room you picked - go to the hotels website. everywhere else is wrong.
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Anna C wrote a review Aug 2020
Tel Aviv, Israel154 contributions29 helpful votes
Came 2 families for 2 birthday celebration, very disappointed in the welcoming staff, poor servise, such ashame. The hotel itself is very nice. Not enough workers, i blame it on the managers not the staff. Not going to come back.
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Date of stay: August 2020Trip type: Traveled with family
1 Helpful vote
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Response from Manuel Arbid, Guest Services / Front Office at David Citadel Hotel
Responded Sep 1, 2020
Thank you for taking the time to share your experiences following your recent stay with us. I would like to apologize for the disappointment you felt during your stay with us. Your description does not fall in accordance with our hotel standards at the David Citadel Hotel. I have forwarded your comments to the Hotel Management for review and improvement. Please be rest assured that we are working to resolve the service, maintenance and cleanliness issues in order to ensure the highest level of comfort for our guests. Thank you again for choosing the David Citadel and for sharing your feedback with us we are looking forward to the opportunity of welcoming you back. Respectfully yours, Manuel Arbid Director of Guest Relations & Delegati
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KohavTal wrote a review Aug 2020
Haifa, Israel2 contributions
Me and my family (3 rooms) spent two nights in the hotel. The breakfast was terrible! It was very chaotic and not clean. When we wanted to inform the manager about it, we spoke with the manager Ze’ev that was very disrespectful, shameful and rude! He barely listened and claimed that every thing we say is not true which is not appropriate and not expected from a manager. We are very disappointed from the service! Really not worth the money, we are not going to come back!
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Date of stay: August 2020Trip type: Traveled with family
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Response from Manuel Arbid, Guest Services / Front Office at David Citadel Hotel
Responded Sep 1, 2020
Thank you for taking the time to share your experiences following your recent stay with us. I would like to apologize for the disappointment you felt during your stay with us. Your description does not fall in accordance with our hotel standards at the David Citadel Hotel. I have forwarded your comments to the Hotel Management for review and improvement. Please be rest assured that we are working to resolve the service, maintenance and cleanliness issues in order to ensure the highest level of comfort for our guests. Thank you again for choosing the David Citadel and for sharing your feedback with us we are looking forward to the opportunity of welcoming you back. Respectfully yours, Manuel Arbid Director of Guest Relations & Delegati
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Nadia wrote a review May 2020
Zurich, Switzerland6 contributions2 helpful votes
I stayed here with my mom a while back. It is probably one of the best hotels I’ve ever been to. What makes your stay so memorable is the staff, they truly care. They go out of their way to make sure you have a pleasant stay.
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Date of stay: December 2019Trip type: Traveled with family
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luke k wrote a review May 2020
Denver, Colorado1 contribution
I stayed at the hotel with my sister and grandparents (who we accompanied to Israel) as a gift for their 55th anniversary. this was a surprise upgrade from our tour provider (Pizazz Israel Tours) and it was the best hotel I have stayed at anywhere in the world. the service was fantastic, the pool and lobby beautiful and the food very tasty. the manager also welcomed us personally because we were there for a celebration, which I know my grandparents appreciated
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Date of stay: February 2020Trip type: Traveled as a couple
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PRICE RANGE
$382 - $685 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
david citadel jerusalem
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
384
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Frequently Asked Questions about David Citadel Hotel
Which popular attractions are close to David Citadel Hotel?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.3 miles), Église du Saint-Sépulcre (0.3 miles), and The Friends of Zion Museum (0.3 miles).
What are some of the property amenities at David Citadel Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at David Citadel Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at David Citadel Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at David Citadel Hotel?
Yes, parking is available to guests.
What are some restaurants close to David Citadel Hotel?
Conveniently located restaurants include Deja Bu, Mirror Bar, and Rooftop.
Are there opportunities to exercise at David Citadel Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does David Citadel Hotel have an airport shuttle?
Yes, David Citadel Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is David Citadel Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Jerusalem.
Are any cleaning services offered at David Citadel Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does David Citadel Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.