Good view but terrible noise coming from some air filters or other equipment all of the time. Impossible to sleep at night. Staff clueless about it. Breakfast Ok, location also not bad. It’s a shame about all that noise
Having a serious food allergy the executive chef prepared my wife’s meals individually so as not to cross contaminate her food with the allergy causing spices. This was key to out peace of mind and enjoyment of our stay. The hotel is located centrally with busses and a tram a short walk away. The room had air con, TV and safe. The room was serviced every day. The front of house staff were all very helpful where nothing was too much trouble. Would definitely use this hotel again.
Lovely hotel in a good location to easily get to the old city, comfortable rooms with excellent air conditioning, very helpful staff especially Monia. Gorgeous and plentiful food. Great shop next door too.
Nice clean hotel, friendly approachable staff. The staff was also proactive and helpful when a taxi driver deceived us with payment. We got a refund and the receptionist also made sure we was ok afterwards.
We ended up having to spend an extra 4 or 5 days in Israel due to testing positive....they took very good care of us, bringing us 3 meals a day to our room. Very comfortable in a frustrating situation.
Only positive points to highlight, the decoration with tremendous good taste, very comfortable and clean, and the sympathy of all the workers, without exception. The rooms give us a privileged view of the city, and it is even possible to see the highest flag in the world located in the historic part of the city. Breakfast is very good and complete. And the best thing is that it is just a 10-minute drive from downtown. The perfect hotel to stay in the capital of Jordan.
Excellent service, welcome at reception, quiet place, clean environment, respectful staff. It was an honor to see the decent behavior I have experienced in Europe again in Jerusalem. I rested and I'm grateful for that. The reception was really extraordinary, helpful, pleasantly speaking. Everyone was very nice. There is an extraordinary receptionist who is the most beautiful girl I have seen in Jerusalem, her name is Monia. Extremely naturally clean, pleasant overall speech, glowing eyes. I have never seen anything so beautiful in all of Jerusalem.
This was my 3rd stay at the Ambassador, on this trip I ended up being in quarantine here during the first stages of the coronavirus. Our tour was here for 8 days. The staff was friendly and kind to all of us. We were able to walk to the Old City of Jerusalem in 12 minutes easily since we couldn't ride the tour bus with less than 10 people. Skip the olive wood stores and go to Victor at the Ambassador Gift and Souvenir Shop just outside the front door. His prices are good and the quality is better.
This hotel is located far from restaurants and other attractions in Jerusalem. If you are worried about the dangers of Jerusalem, this is a safer place. If you want to experience Jerusalem, this is a long walk to the old city. You *can* walk, but it will take a bit. The food served at breakfast and dinner is ok; desserts are excellent. They serve food at the specified time and not a minute before. You cannot get a cup of coffee before the restaurant opens for breakfast. The rooms are decent, but the beds are hard and the blanket is too small for the bed. We stayed with a pilgrimage group and I am not sure this hotel accepts individuals or if it is group only.
We stayed here for three nights in a row. The staff was very friendly and helpful and the breakfast is everything you want and more. The rooms are spacious but the walls and door are very thin and unfortunately we had very loud neighbors. The bath was a both small and the water tap in the bath was a bit dirty. The WiFi in the room was terrible. You could park the car outside in front of the hotel for free but it was crowded, so you don’t have space all the time.