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Crowne Plaza Hotel Jerusalem

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1,345 Reviews from our TripAdvisor Community

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Showing 957: English reviews
Brasil
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 22, 2015

As stated in past reviews from other guests the hotel do not match the IHG or Crowne brand. Hotel lobby and entrance is ok but thats all, things get complicated as soon you try to check-in, staff is not sufficient. We had to change twice the room at first sight, both were not ready. Cleaning is poor when it happens,... More 

Helpful?
3 Thank ST272015
akram k, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for staying with us and taking the time to leave a review.We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that your experienced inconvenience because we did not meet your expectations.The feedback we receive... More 

Oslo, Norway
1 review
4 of 5 stars Reviewed January 22, 2015

The hotel is located 20 min walk from the center of Jerusalem. Its close to the palament , Israel museum, cinema city and the central bus station. So it is easy to travel out from there if you want to visit Tel Aviv or other places, The reception staff is very nice and helpful . You also find a little... More 

Helpful?
Thank 757maia
akram k, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest First of all, I would like to thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Jerusalem. We are glad to hear your that your overall experience in staying with us went up to your expectations, We hope to see you again in the future at Crowne... More 

George Town, Malaysia
Level Contributor
229 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed January 18, 2015

Located slightly on higher grounds. Spacious lobby / ground / basement floors with many Restaurants and Shops. Tall block - rooms. Room - comfortable with comfy bed but not too large; Good view of the surroundings - catch either the sunrise or sunset.

Helpful?
2 Thank koksengy
Petah Tikva, Israel
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 15, 2015 via mobile

All hotel is very good! Excellent service. The business lounge had improved significantly. Reception desk is very attentive. Very helpful. orit from reception has a lot to learn from her colleagues about hosting.

Helpful?
2 Thank Sigalit N
akram k, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest First of all, I would like to thank you for taking the time to share your comments in regards to your recent stay at the Crowne Plaza Jerusalem. We are glad to hear your that your overall experience in staying with us went up to your expectations, We hope to see you again in the future at Crowne... More 

Petah Tiqwa, Israel
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 14, 2015

The hotel was OK but I think it's overrated. Dining was "very" crowded on breakfast and we had to wait for 20 minutes before we could come in. Food was tasty. Location is close to central station BUT ... there's not that much to do there so you need to travel by car/bus/taxis in order to reach more attractive places... More 

Helpful?
3 Thank DaMoBel
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear DaMoBel, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am pleased to see that the room you have stayed and it's location was to your liking. On the other hand, it is regretful that you were not able to fully enjoy your dining experience due to... More 

New Jersey
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed January 10, 2015 via mobile

We went in there with not very high expectations as most of the good reviews about them have written by Trip Advisor members who have only 1 or 2 previous review. All in all it ended up being much better than our expectations. Pros: A good value as most of the five stars in Jerusalem are quite more expensive. We... More 

Helpful?
4 Thank NavSatara
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for your comments, in which you drew my attention to your experience while guest at Crowne PlazaJerusalem We are glad to know that we met your expectations and that you enjoyedyour stay , attentive staff, comfort of the room. It is our goal to consistently provide customer satisfaction and your comments are very important to us.... More 

New City, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 8, 2015

My family and I recently stayed at this hotel. We were pleased with the location as well as the dollar value. There is a mall that opened recently across the street that makes dining very easy. As far as the hotel .. generally the rooms were a decent size. Walls could benefit from soundproofing.The furniture was generally slightly aged but... More 

Helpful?
5 Thank HOWARD S
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for your feedback following your recent stay with us. We are very glad to know that we met your expectations and that you enjoyed our cleanliness, friendly and helpful staff.. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from experienced and valued guests... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 8, 2015

both Wisam at the front desk & BENNY at the concierge were good Benny has been the best i have seen in my life of spending 200+ days a year living in hotels across the world. he is the greatest and the most helpful and polite, and that too to me an Indian, i can only guess how good he... More 

Helpful?
1 Thank akmital
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for your lovely review and to have chosen the Crowne Plaza for your stay in Jerusalem. I am delighted to read such a gleaming report about our Hotel, and very happy to read that we exceeded your expectations. Your advice and suggestions will be of great help for future guests in order to get more familiar... More 

Fredericton, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 7, 2015 via mobile

We stayed at the Crowne Plaza for 5 nights in October. I used the pool several times, but the fitness center cost extra so I did not use it. The food was good, not exceptional. The location was OK, I walked to a nice park the first day, there were a few expensive shops in the hotel, service was ok.... More 

Helpful?
4 Thank SueOborn
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear SueOborn, Thank you for taking the time to share your recent experience at our hotel. It is disheartening to know that not all aspects of our hotel were satisfactory. Allow me to apologize for the inconvenience you may have experienced with some of our room amenities and food served. Your review will be used to consider improvements needed and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2015 via mobile

I stayed in December for 6 days on a business trip from the beginning it was nice welcoming staff starting with the bellman to the very welcoming and helpful front desk staff the level of the cleaning of the room was excellent the business lounge is very quiet and i had all I needed to do my work there with... More 

Helpful?
1 Thank Mmmjjj1986
Akram K, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you for the great 5-star review and for your nice feedback. We are thrilled to hear that you enjoyed the great place and learn that you had a fantastic time. I have shared your review with my whole team. We are very much grateful for your compliments! I hope you will join us again in the near... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Jerusalem hotel is ideally located at the entrance to the capital, half an hour drive from Israel's international airport and within walking distance from the Knesset - the Israeli parliament and Supreme Court with their unique architecture, also in the vicinity the museums district. the Crowne Plaza Jerusalem hotel is the tallest building in the city and an impressive land mark. All rooms have balconies and are over looking the panoramic views of the old city and new quarters with breathtaking scenery of Judea hills in their backgrounds. The hotel offers a variety of banqueting solutions from 30 to 900 participants in a theater style seminar at our modern and audio-video equipped conference hall or at a sit down gourmet function as per your request. Within a few seconds walk the biggest indoor convention complex in Israel The ICC. At the Crowne Plaza Jerusalem You'll find the most updated executive services, Club lounge on the top 21st floor, Wireless high speed Internet connection in all rooms & public areas. Covered heated swimming pool and SPA including 2 tennis courts, gym, wet and dry sauna and workout studio classes. From It's great location you are invited to walk or a drive to each of this holy city's specially characterized historic areas and get back to your home away from home at the Crowne Plaza Jerusalem. ... more   less 

Additional Information about Crowne Plaza Hotel Jerusalem

Address: Givat Ram, Jerusalem 91130, Israel
Location: Israel > Jerusalem District > Jerusalem
Price Range: $104 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Jerusalem 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Crowne Plaza Jerusalem
Jerusalem Crowne Plaza
Hotel Style:
#11 Spa Hotel in Jerusalem
#13 Family Hotel in Jerusalem
#22 Business Hotel in Jerusalem
#24 Luxury Hotel in Jerusalem
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