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Crowne Plaza Hotel Jerusalem

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Givat Ram, Jerusalem 91130, Israel
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Crowne Plaza Hotel Jerusalem
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1,193 Reviews from our TripAdvisor Community

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Toronto, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

Nour was very helpful and attentive at front desk. Wi-Fi Internet was a slow for VPN connections, speeds needs upgrading. Some hallways are narrow. When windy upper floors are a bit noisy. Elevators really fast and lots of them. Overall very nice.

Helpful?
Thank Avi L
Denver, Colorado
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for one night. Since I have spire elite status we received a room upgrade. We stayed on the 12th floor with an unbelievable view of Jerusalem. The room was clean and a nice size. The staff was friendly and attentive to our needs. I will definitely stay here again.

Helpful?
Thank edoobs
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an Spire Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Munjed Jalajel... More 

Israel
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel fulfilled MOST of our expectations. While snow was expected outside the hotel was warm, welcoming and pleasant. Gracious lobby full of shops to buy gifts. While we did not have breakfast at the hotel, we did check out the offerings and found an overabundance of fresh tempting offerings. The room was nice and cozy but for the broken... More 

Helpful?
Thank IsraelTravelers
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you... More 

Fresno, United States
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room is nice and the bathroom is clean. Enjoyed the tub. However, the hotel smelled of perfume and the air was not well circulated. It was so dry in the room, I actually left, this after opening the balcony door (I was on 12th floor), which didn't do much and let up all the sounds of cars below, even... More 

Helpful?
Thank Michael K
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Munjed... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

The standards are so low at this hotel and the service was so poor that it is a bad value for your money. It was impossible to reach anyone at the front desk over the phone in my room. Even harder to get through to room service. It took 5 tries to order a pizza. I waited 45 minutes (and... More 

Helpful?
Thank Oscar A
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was really impressed this time when I got to check in and mistakenly was only booked breakfast for 1 adult. Shachar at the reception was really nice and saw we are Gold members and gave us 1 free breakfast! Over all the stay was great with all amenities!

Helpful?
Thank ppm0067
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an Gold Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Munjed Jalajel... More 

london
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

stayed here last week only for one night this time hotel is on outskirts of city centre about 20 minutes walk as a gold elite they say they gave me an upgraded room room itself wasnt bad view was nice beds were newish and comfortable bathroom although quite new wasnt finished very well wifi was free and worked well didnt... More 

Helpful?
Thank mikegee
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Mike Thank you so much for your review of our hotel. We appreciate your loyalty as an Gold Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,... More 

Israel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i booked one night in Jerusalem for the weekend and i choose this hotel becuase i know many good stories about this Crowne Plaza Hotel. the room was clean , the service was good - Shachar from the front desk gave the best service at the hotel - he took care of everything. Nice room, high floor, clean and very... More 

Helpful?
1 Thank Itay R
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Itay Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Munjed Jalajel Guest Relations Manager More 

london
Level Contributor
132 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I was extremely critical of the hotel it was charging is a five-star and providing a three star service. Now it is providing a three star service and charging a three star fee. It is therefore more than satisfactory. I only stay here when I can't to Jerusalem extremely late and leave extremely early in the morning, but frankly... More 

Helpful?
Thank Givemeaholiday
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Munjed Jalajel Guest Relations Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff were wonderful we got a phone call from the house keeper just making sure everything was ok the staff in the dinning room were so nice and helpful overall a really nice and comfortable stay and looking forward for the next time

Helpful?
Thank mauricebgtn
Munjed J, Guest Relations Manager at Crowne Plaza Hotel Jerusalem, responded to this review

Dear Maurice Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Munjed Jalajel Guest Relations Manager More 

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