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Crowne Plaza Hotel Jerusalem

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Traveler (664)
Room & Suite (451)
Dining (118)
Overview
  • Excellent43%
  • Very good23%
  • Average15%
  • Poor10%
  • Terrible9%
Travelers talk about
“supreme court”(17 reviews)
“old city”(123 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Hotel Jerusalem
Special Offer: Book Direct and Save
Hotel deals
Offers from Crowne Plaza Hotel Jerusalem
Special Offer: Book Direct and Save
Hotel deals
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Reviews (1,868)
Filter reviews
1,269 results
Traveler rating
487
276
228
146
132
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Time of year
LanguageEnglish
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487
276
228
146
132
Show reviews that mention
All reviewssupreme courtold citythe central bus stationgreat roomfront desk staffsmall balconyan upgradebreakfast and dinnerspecial thankslight railbennynourriadknessetland
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1 - 5 of 1,269 reviews
Reviewed yesterday

Two employees stood out as really caring to give great service. The best was Wissam at the front desk. When I came to ask if we could checkout an hour late, he said sure and he knew my room number from talking with my son...More

Thank Brisk6
Hotel's Favorite
Reviewed June 18, 2018

The room was clean and quiet. We had a nice little balcony and could get fresh air in the room. We heard little noise from adjoining rooms. Breakfast and dinner options were extensive. For US residents, the servers understood and had pots of coffee to...More

Thank MarquetteCPA
Response from Avital K, Public Relations Manager at Crowne Plaza Hotel JerusalemResponded June 19, 2018

Dear Guest, Thank you for your kind review! We are very happy to read about your experience at Crowne Plaza Jerusalem Hotel! Hope to meet you again in future. Best regards, Guest relations

Reviewed 1 week ago

The Hotel itself is outdated, it could really use a renovation. The public spaces are fine, but the rooms are in desperate need of freshening. they did acknowledge my IHG status, but the hotel was full the first night, so I had to settle for...More

Thank Rafi G
Response from Avital K, Duty manager at Crowne Plaza Hotel JerusalemResponded 1 week ago

Dear Rafi, Thank you for sharing with us your review. Your comments regarding Hotel maintenance will be forward to relevant departments. We are happy to know you could enjoy part of the Hotel facilities. Thank you for choosing to stay at Crowne Plaza Jerusalem Hotel....More

Reviewed 1 week ago via mobile

The hotel didn't changed since it was built (the furniture is very old) ,the mini bar doesn't work well, the dinning room is overcrowded, the food is avrage, but the staff are very nice and the rooms are pretty large.

Thank neor164
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 1 week ago

Dear Neor, We apologize for this experience. Your comments will be forward to relevant department. Best regards, Guest relations

Reviewed 1 week ago via mobile

Checked in yesterday and hotel is nice. Restaurant was good. Internet was kept going in and out to the point where it interfered with getting work done. Did not expect this poor of service from a Crowne Palace hotel. Quite disappointed.

Thank James Z
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 1 week ago

Dear James, We are sorry for your experience and disappointment. Your comment will be forward to relevant department. Best regards, Guest relations

View more reviews
About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Center with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$102 - $223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#37 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$102 - $223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#37 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (664)
Room & Suite (451)
Dining (118)
Pool & Beach (40)
Business Center & Event Rooms (28)
Family and Play Areas (7)
Questions & Answers
Ask a question
Gigotman
June 13, 2018|
Answer
Response from smsolomon22 |
Usually a Minyan into the hotel plus many within easy walking distance.
1
Vote
Zahavah S
October 26, 2017|
AnswerShow all 7 answers
Response from nikkistrickland | Reviewed this property |
I got told it wasn't possible to check in early but I could have a room when it became available. I arrived 9 am. Had check in scheduled for 3 pm. Got a free coffee and was given a room by 10.30 am
0
Votes
eyalandhila
October 26, 2016|
AnswerShow all 9 answers
Response from Yaelh101 | Reviewed this property |
Yes
0
Votes
Room Tips
"Insist on the renovated rooms, they are much nicer than the older ones."
Read review
"Best views from the higher floors,"
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"crowded elevators, try for a lower floor"
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"One side is a view of the beautiful bridge (all lighted up in the night)). Not much of a view on the other..."
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