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Great location near Israel Museum, light rail, and market. Close to Central Bus Station and new rail station (not yet open).
Public areas nice, rooms very dated and 'frumpy' at best. Very unusual room layout due to building geometry and curves. Had some a.c. issues...More
The room was clean and quiet. We had a nice little balcony and could get fresh air in the room. We heard little noise from adjoining rooms. Breakfast and dinner options were extensive. For US residents, the servers understood and had pots of coffee to...More
Response from Avital K, Public Relations Manager at Crowne Plaza Hotel JerusalemResponded June 19, 2018
Thank you for your kind review! We are very happy to read about your experience at Crowne Plaza Jerusalem Hotel! Hope to meet you again in future.
We booked to stay here because of family members who live nearby. The hotel hasn’t left the 1970s. Old, dirty rooms, chipped desks and furniture. Walls were dirty and bathroom was filthy. The garbage can was full in a so called new clean room with...More
Thank Zak D
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded yesterday
We apologize for this experience. We make all efforts to provide our guests a pleasant stay. Your comments will be forward to relevant departments.
Two employees stood out as really caring to give great service. The best was Wissam at the front desk. When I came to ask if we could checkout an hour late, he said sure and he knew my room number from talking with my son...More
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 5 days ago
Thank you for sharing with us your review. We were happy to read you enjoyed Hotel facilities and recieved an excelent service from our staff! Hope to meet you again in Crowne Plaza Jerusalem Hotel!
The Hotel itself is outdated, it could really use a renovation. The public spaces are fine, but the rooms are in desperate need of freshening. they did acknowledge my IHG status, but the hotel was full the first night, so I had to settle for...More
Thank Rafi G
Response from Avital K, Duty manager at Crowne Plaza Hotel JerusalemResponded 2 weeks ago
Thank you for sharing with us your review. Your comments regarding Hotel maintenance will be forward to relevant departments. We are happy to know you could enjoy part of the Hotel facilities. Thank you for choosing to stay at Crowne Plaza Jerusalem Hotel....More