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Crowne Plaza Hotel Jerusalem

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Traveler (671)
Room & Suite (451)
Dining (118)
Overview
  • Excellent43%
  • Very good23%
  • Average15%
  • Poor10%
  • Terrible9%
Travelers talk about
“supreme court”(17 reviews)
“old city”(123 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Contact Info
Hotel website
Name/address in local language
Offers from Crowne Plaza Hotel Jerusalem
Special Offer: Book Direct and Save
Hotel deals
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Reviews (1,870)
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1,271 results
Traveler rating
487
276
229
146
133
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LanguageEnglish
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487
276
229
146
133
Show reviews that mention
All reviewssupreme courtold citythe central bus stationgreat roomfront desk staffsmall balconyan upgradebreakfast and dinnerspecial thankslight railbennynourriadknessetland
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1 - 5 of 1,271 reviews
Reviewed yesterday

Great location near Israel Museum, light rail, and market. Close to Central Bus Station and new rail station (not yet open). Public areas nice, rooms very dated and 'frumpy' at best. Very unusual room layout due to building geometry and curves. Had some a.c. issues...More

Thank markbN1062UT
Hotel's Favorite
Reviewed June 18, 2018

The room was clean and quiet. We had a nice little balcony and could get fresh air in the room. We heard little noise from adjoining rooms. Breakfast and dinner options were extensive. For US residents, the servers understood and had pots of coffee to...More

Thank MarquetteCPA
Response from Avital K, Public Relations Manager at Crowne Plaza Hotel JerusalemResponded June 19, 2018

Dear Guest, Thank you for your kind review! We are very happy to read about your experience at Crowne Plaza Jerusalem Hotel! Hope to meet you again in future. Best regards, Guest relations

Reviewed 4 days ago via mobile

We booked to stay here because of family members who live nearby. The hotel hasn’t left the 1970s. Old, dirty rooms, chipped desks and furniture. Walls were dirty and bathroom was filthy. The garbage can was full in a so called new clean room with...More

Thank Zak D
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded yesterday

Dear Zak, We apologize for this experience. We make all efforts to provide our guests a pleasant stay. Your comments will be forward to relevant departments. Best regards, Guest relations

Reviewed 6 days ago

Two employees stood out as really caring to give great service. The best was Wissam at the front desk. When I came to ask if we could checkout an hour late, he said sure and he knew my room number from talking with my son...More

Thank Brisk6
Response from Avital K, Duty Manager at Crowne Plaza Hotel JerusalemResponded 5 days ago

Dear Guest, Thank you for sharing with us your review. We were happy to read you enjoyed Hotel facilities and recieved an excelent service from our staff! Hope to meet you again in Crowne Plaza Jerusalem Hotel! Best regards, Guest relations

Reviewed 2 weeks ago

The Hotel itself is outdated, it could really use a renovation. The public spaces are fine, but the rooms are in desperate need of freshening. they did acknowledge my IHG status, but the hotel was full the first night, so I had to settle for...More

Thank Rafi G
Response from Avital K, Duty manager at Crowne Plaza Hotel JerusalemResponded 2 weeks ago

Dear Rafi, Thank you for sharing with us your review. Your comments regarding Hotel maintenance will be forward to relevant departments. We are happy to know you could enjoy part of the Hotel facilities. Thank you for choosing to stay at Crowne Plaza Jerusalem Hotel....More

View more reviews
About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Center with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$100 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#38 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$100 - $236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#18 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#38 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (671)
Room & Suite (451)
Dining (118)
Pool & Beach (40)
Business Center & Event Rooms (28)
Family and Play Areas (7)
Questions & Answers
Ask a question
Gigotman
June 13, 2018|
Answer
Response from smsolomon22 |
Usually a Minyan into the hotel plus many within easy walking distance.
1
Vote
Zahavah S
October 26, 2017|
AnswerShow all 7 answers
Response from nikkistrickland | Reviewed this property |
I got told it wasn't possible to check in early but I could have a room when it became available. I arrived 9 am. Had check in scheduled for 3 pm. Got a free coffee and was given a room by 10.30 am
0
Votes
eyalandhila
October 26, 2016|
AnswerShow all 9 answers
Response from Yaelh101 | Reviewed this property |
Yes
0
Votes
Room Tips
"ask desk to point out view on map as there are many good vistas."
Read review
"Insist on the renovated rooms, they are much nicer than the older ones."
Read review
"Best views from the higher floors,"
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"crowded elevators, try for a lower floor"
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