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What is Travelers’ Choice?
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What you can expect during your stay
- Face masks required for guests in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 01/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Waldorf Astoria Jerusalem
More questions?
Updated 01/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 120 in Jerusalem
Location
4.9
Cleanliness
4.8
Service
4.6
Value
4.3
Travelers' Choice
Welcome to Waldorf Astoria Jerusalem, a unique experience of history and lavish modern luxury. Ideally located for discovering Jerusalem’s cultures and religions, our inspirational environment lends rich character to one of the world’s most ancient and holy cities. Designed by award-winning Turkish architect Sinan Kafadar, this relaxing retreat offers legendry True Waldorf Service and elegant accommodations, creating unforgettable experiences to last a lifetime.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Hammam
Massage
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Arabic and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
157Restaurantswithin 0.3 miles
58Attractionswithin 0.3 miles
Contact
26-28 Gershon Agron, Jerusalem 9419008 Israel
Getting there
Rental CarsSee rental cars from $60/day
1892Reviews65Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
Absolutely exceptional in every sense of the word, the room, the deco, the food and above the service 10/10. Staff could do enough to make us happy at all time all the time, the variety and quality of food was out of this world… this hotel should be rated 10 star in comparison to any other 5 star hotel I stayed (and I v been to many)
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Review collected in partnership with Waldorf Astoria
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favorite
This was not our first time in this amazing hotel. This time we celebrated my husband's 60 birthday and we were impressed by the warm hospitality. Together with elegance luxury, extremely comfort room, delicious breakfast, and perfect location, we had a remarkable stay. Looking forward to come again!
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Date of stay: August 2021
Location
Cleanliness
Service
Helpful
Response from Yael Hecht, Marketing at Waldorf Astoria Jerusalem
Responded Nov 2, 2021
Dear Gila, Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel and hope that we will have the pleasure of hosting you on many occasions in the future.
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At a recent week long stay at W/A Jerusalem, I was very impressed with the staff quality and the attention to detail. Really top hotel in the city of Jerusalem. Absolutely excellent. Cleanliness. Service was.top notch.
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Review collected in partnership with Waldorf Astoria
Date of stay: May 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
The rooms were little bit outdated but in a good maintenece. Overall huge hotel with nice and welcoming Lobby area. Perfectly located just in a few minutes from the old town. Stuff was very polite. I liked very much that many Armeninans were working in this hotel and they were doing their best to show a real armenian hospitality. Breakfasts could be better. Overall the hotel was good but for sure not worth the price.
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
The hotel is located in the holy city of Jerusalem very close to the old city. The hotel staff are friendly and welcoming From check in to check out Breakfast is outstanding The only minor pitfall is the relatively high price
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Review collected in partnership with Waldorf Astoria
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
+1
If I could add a few stars I would. I just returned from a 12-day stay. The service is 10 stars. They are all so helpful and kind that I feel like I am family with them every time I go back. It was my third stay and it was magical. Ihab the manager was superb in every way, Jerry the dining room manager made sure I was taken care of daily, and Aaron was the best waiter every morning. Mamoun made sure I had the table and location just right for each meal over the holidays, All the concierge help including Matan were above and beyond, Yael a manager in housekeeping could not do enough for us, Achmad who did my daily room service was the nicest and so pleasant to work with. Adnan the doorman was so warm and helpful and always with a smile. The food was delicious, and the flowers in the hotel were stunning. Paul gave a wonderful hot stone massage. The views from my balcony were breathtaking. All in all, it was wonderful and I look forward to going back. Thank you all!!…
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Date of stay: April 2022
Location
Cleanliness
Service
Room Tip: Get a higher floor for the quiet and view of the old city.
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Helpful
I just spent 4 nights at the Waldorf over Passover. This is the nicest hotel I've ever stayed in Israel and one of my faves ever in terms of comfort, decor, and service. Our room was beautiful and classy while modern. Bathrobes, slippers, feather duvets, bottle water and chocolates. The service at this hotel was incredible. They called just to make sure everything was ok and to wish us a good holiday. They randomly came up with snacks, chocolates and souvenirs. I highly recommend staying here - and it is across the street from the Mamilla mall and in walking distance to the old city.
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Date of stay: April 2022
Location
Cleanliness
Service
1 Helpful vote
Helpful
I’ve been staying at the Waldorf since it opened average twice a year. I Allways complemented hotel management for their great service however this last stay was not the regular Waldorf stay. On 10 Tevet a fasting day Arrangements were made instead of breakfast room service will send sandwiches after sundown however it took more then an hour and half to arrive. If they would have told me in advance that they are short staffed I would have made other arrangements to break my fast. No operator was reachable after 10.00 pm It took hours to have someone pickup my shoes for a shoe shine Slippers were not supplied in the room I requested and did not receive it No shoe horn brush etc. pen quality went down down The beautiful Waldorf shopping bag was not supplied. In general this was not Waldorf service at most like a 2 star hotel. I loved the hotel and sincerely hope they will make the WaldorfGreat again…
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Date of stay: December 2021Trip type: Traveled
1 Helpful vote
Helpful
+1
I really enjoyed this hotel it’s position near the old city is exactly what I wanted and with a modern shopping mall next door it’s got everything. It’s very popular with visiting orthodox Jewish which makes for interesting experience but be aware of how the restaurant runs on strict kosher rules. We left on Shabbat and had to ensure certain things were ready like booking a restaurant for the evening early. Also we didn’t realise till late in the holiday that the doorman can give you water for the days experience. Everyone was very friendly and I would happily return.
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Date of stay: April 2022Trip type: Traveled
Helpful
Great to finally be back home at the Waldorf Astoria Jerusalem after a two-year break due to COVID-19. You know that you back home in a very special hotel, when you walk in to the Waldorf Astoria Jerusalem and everyone welcomes you as if you are family. It all starts with George, the smiling Waldorf Astoria Jerusalem doorman, always far-exceeding expectations. George is constantly ready to lend a hand. Ameer (the front office manager) is a superb, caring and super-friendly professional. Ameer has put together a great team that is always prepared to aid with any request. And Rami at the front desk, always so pleasant and fully dedicated to help all hotel guests. And we must mention the delicious breakfast at the Waldorf Astoria Jerusalem restaurant gets better and better and better. Fuad, the Breakfast Supervisor remembered my special request from prior stays. Mammon, the weekend Restaurant Supervisor did a great job. Jerry from the Restaurant staff was super attentive to all guests. Yosef Naharay, the Friday night waiter, was terrific. Daniel Birger, long-time member of the concierge team is extremely friendly and professional. Every employee of the Waldorf Astoria Jerusalem is terrific. Even David, from the overnight shift of the Waldorf Astoria Jerusalem Security team assisted me at 5am when I had an emergency need for a taxi. I would give the Waldorf Astoria Jerusalem 100 stars if I could!…
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Date of stay: April 2022
Rooms
Location
Service
Helpful
PRICE RANGE
$526 - $726 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
226
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Claim Your Listing Frequently Asked Questions about Waldorf Astoria Jerusalem
Which popular attractions are close to Waldorf Astoria Jerusalem?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.3 miles), Moonshine Escape Room (0.3 miles), and The Friends of Zion Museum (0.2 miles).
What are some of the property amenities at Waldorf Astoria Jerusalem?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Waldorf Astoria Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Jerusalem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Waldorf Astoria Jerusalem?
Yes, valet parking is available to guests.
What are some restaurants close to Waldorf Astoria Jerusalem?
Conveniently located restaurants include Deja Bu, Blue Hall Music, and Katy's.
Are there opportunities to exercise at Waldorf Astoria Jerusalem?
Yes, guests have access to a pool and a fitness center during their stay.
Does Waldorf Astoria Jerusalem have airport transportation?
Yes, Waldorf Astoria Jerusalem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Waldorf Astoria Jerusalem located near the city center?
Yes, it is 0.4 miles away from the center of Jerusalem.
Are any cleaning services offered at Waldorf Astoria Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Jerusalem offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.