The hotel is reasonably situated for bus or tram travel to the city. It obviously makes it's money catering for groups of tourists and it functions that way at a basic level. It is surrounded by building sites, there is no outside space, and no pool. The rooms are reasonable, well equipped and reasonably clean. Several people in our group had twin rooms rather than doubles, which they said were quite cramped. Wet shaving afficianados found the absence of plugs in the bathroom sinks irritating. The breakfasts are good, the evening meals less so. There is a market area five minutes walk away, after the first night all our party ate out there, and I'd recommend you do the same. The staff are generally polite and helpful, the only criticism would be in the restaurant/diner area. As an example they start clearing the place settings well before the end of breakfast and look genuinely irritated when asked to set out a table. I have edited this review, though, and marked up the overall rating of the hotel because our experience improved as we got used to their ways. If I came back to Jerusalem on business I wouldn't stay there again, it is very definitely for tour groups.…
We stayed here for 4 nights on a Discover The Promised Land Tital tour. Our room was located at the front on the 6th Floor lovely view over Jerusalem if you didn't look too far down as there are a lot of building works happening all around the hotel. Hotel food and breakfast and evenings was very hit and miss. Eat out if you can.
The hotel is located in Jerusalem at a fair distance from the central bus station. Unfortunately i cannot say we had a pleasant stay. The room was dusty and the colors didn’t help so much in concealing the problem. During the stay our room was not made up. We were told they forgot the room but nobody cares to clean up and we needed to complain three times before having the towels.
I stayed here 7/24/22-8/1/22 and all of the staff were helpful and polite. The location is perfect for the light rail and the Mehane Yehuda Market is within walking distance. My room was clean and comfortable. The breakfast could use more daily variety but dinner was delicious. There was fresh fruit and wine brought to my room after check in which was unexpected and nice. The bar in the hotel has a very laid back vibe with strong drinks and good bartenders. I would definitely stay here again.
Decent experience here, building/room was clean, water pressure and hot water was good, and generally friendly staff. It seems to get a lot of tourists on package trips. Note that there is no gym. I only write this review because I had very poor experience with the owner. He likes to meander around the lobby and make sure everything is going fine. The problem is that he's very particular about how the guests come in and out of the lobby and sets up stanchion posts all around the lobby for no seemingly good reason. And he's not shy to yell and physically nudge people if they're not going the right way. I even saw him mutter something snarky under his breath in Hebrew to a young Asian lady, which was very troubling to me. I would certainly not treat my customers this way, hence the place gets two stars.…
It’s a very good hotel, nice and beautiful lobby, the room was nice and clean. The stuff was nice. Breakfast is good. The parking cost money but they didn’t told us it’s not always have place to park. Location is very good. So 4 out of 5 is good. Thx
This hotel is on the street of a major construction light rail project. So if you like the noise of diggers, trucks beeping, pile drivers from 7 am to 6 pm, you'll like it here. If you like staff members who have poor attitudes and anything they can do for an English speaking guest is too much, you'll like it here. Many staff do not speak English and others' English is stilted and hard to communicate. If you like housekeeping staff who you see in the halls constantly on their cell phones instead of bringing you what you requested, you'll like it here. And oh yes, if your tour group assigned you this hotel, and you want to go to the old city on your free time, be prepared for the difficulty of getting taxis and paying at least $50 round trip because the construction makes access to hotel difficult. No restaurants open on Shabbat in the area and Yehuda Market is closed. Overwhelmed with tour groups, short on staff. Also be sure that you are receiving the room category you paid for.…
This hotel is top notch. Beautiful sitting areas , breakfast. Lovely staff and modern facilities. I’m here on my first day and couldn’t wait to write a glowing review. Central and walking distance to everything bin Jerusalem.
Great place to stay if you are visiting Jerusalem, Israel. Place is descent to stay with friendly staff. They have a nice breakfast selection at their restaurant. Room lighting is not bright enough that housekeeping might missed something when they are vaccuming the room carpeting. Across the hotel is a tramway that goes directly to the Old Walled City. Plenty of restaurants and shops around the hotel area. There were a lot of traffic around the hotel areas as Jerusalem is undergoing a lot building contructions and road repairs. Looking fwd to my next visit in this historic place in the near future.
I stayed here for three nights with a tour group. The hotel seemed very busy with tour groups and perhaps was overwhelmed. However, I have never before stayed at a hotel that did not provide regular basic room cleaning. One day, the dirty towels were taken out of our room, and clean towels were not provided, even after multiple entreaties to the front desk. The desk staff seemed indifferent and never even offered an apology or explanation. Also, the food was mediocre. I was really disappointed because, based previous reviews, I was expecting a first class experience.