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Mamilla Hotel

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Mamilla Hotel
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1,331 Reviews from our TripAdvisor Community

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Showing 993: English reviews
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Santos, SP
Reviewed yesterday NEW

The hotel is excellent. We got an upgrade to a suite, double the size of the standard rooms, and we really appreciate the extra confort. The hotel is very modern and the rooms and bathroom are perfect. The rooftop restaurant has astonishing views of old Jerusalem and the food and wine are great. We couldn't enjoy the beautiful sun deck...

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Thank Carl0sDiniz
Haifa, Israel
Reviewed 1 week ago NEWvia mobile

Spend a weekend in this hotel, me and my turist friend, and my parents. Let's start from the fact that during the reservation I was asked about the arrival time, and said it will be around 11am, and the lady answered that there is no problem and assured we will get our rooms at the arrival. We arrived as expected,...

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Thank Anastasiya D
London, United Kingdom
Reviewed 1 week ago

we stayed a week at the Mamilla. everything thing was easy from check in to check out. Rooms were spacious and well appointed. the service was excellent (concierge, reception, room service, bell boys etc...). the attention of the staff was unlike anything I experienced in Israel so far (expect from maybe the Ritz in Herzilia). it was our first time...

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Thank Jacques B
Tel Aviv, Israel
Reviewed 1 week ago

We spent two nights in this extraordinary hotel. Pure pleasure. From check-in through check-out not the slightest problem (well, maybe the price...). There are not many hotels I have stayed at that gave this kind of perfect service! Breakfast buffet excellent. Rooms very nice size. In-door pool! I can only recommend this great hotel (if you can afford it: New...

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Thank TouristinParisFrance
Reviewed 1 week ago via mobile

We visited Mamila hotel in Jerusalem on February and everything was just perfect. Everything we asked for was taken very seriously and the service from reception to the nice bartenders at the miror-bar- Josh and Daniel was very polite and shiny. Recommends a lot.

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Thank Alik K
Manchester, United Kingdom
Reviewed 2 weeks ago

I was somewhat skeptical of staying away from the Hilton brand... However I can only describe my visit to the Mamilla as 5 star. From the moment i booked on line and to the instant I left everything about this experience was PERFECT.. The host prior to arrival was friendly and supportive , the front desk staff were magnificent ,...

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Thank DJGSaoPaulo
George L, Director - Rooms Division at Mamilla Hotel, responded to this review

DJGSaoPaulo Shalom! Thank you for choosing to stay with us for your recent visit to Jerusalem. Your wonderful comments encourage us to strive to provide same wonderful experience to all of our guests. We are very happy to know that we made a positive impact on your time here in this amazing city. We look forward to your future visits.

Reviewed 2 weeks ago

This is nor our first time in Mamila, but everytime we come here we are happy to re-discover the great location (the best in the city), the view. the perfect service, great food, and the overall experience of staying here. Rooms are very comfortable, and the staff is very helpful. if you want to realy feel Jerusalem, - This hotel...

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Thank עמי מ
George L, Director - Rooms Division at Mamilla Hotel, responded to this review

Dear עמי מ, Thank you for taking the time to share your recent experience at Mamilla hotel. We are always happy to see our guests return repeatedly. It shows that we succeed in our daily goal of providing a memorable experience to all our guests. We look forward to your next visit!

Jerusalem, Israel
Reviewed 2 weeks ago

A mixed review really. Some staff were attentive and friendly, some were quite disinterested in serving at all. The highlight of our stay was the rooftop restaurant, with sweeping views of the old city. The food and service was excellent. The rooms were nice and reasonably neat, however looked tired and run down for a 'modern' hotel. Toiletries were top...

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Thank jaredg109
George L, Director - Rooms Division at Mamilla Hotel, responded to this review

Dear jaredg109, Thank you for taking the time to write about your stay at Mamilla hotel. We appreciate your feedback because helps us in improving our product. We apologize that you experienced inconsistent service from our staff. We will make sure to share your comments with our team. Thank you for your wonderful comments on the Rooftop restaurant and outdoor...

New York City, New York
Reviewed 3 weeks ago

The customer service was amazing. From the minute we walked in until we left the hotel. After an excellent check-in process we were met by Gal D. who escorted us to our room where the baggage was already waiting. She explained about the hotel, room, amenities, and answered all of our questions about the surrounding area. On three additional occasions...

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Thank DavidandTrudy
George L, Director - Rooms Division at Mamilla Hotel, responded to this review

Dear DavidandTrudy, Thank you for taking the time to share with us your experience. We are very pleased to read that our colleagues – Gal and Tomar – made a very positive effect on your stay. We are equally pleased to know that you enjoyed your stay in Jerusalem. We look forward to welcoming you back in the future.

Rio de Janeiro, RJ
Reviewed 4 weeks ago via mobile

The room was not so clean. I could see dust on thebedsidetables. Noisy rooms. The view was to a wall and the room was dark. The people working there are not so friendly. On Friday I called the reception and asked the time for breakfast and I was informed it was until 11:30 am. When I got to the restaurant...

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Thank Adrianabenusiglio
Gil_Drory, Front Office Manager at Mamilla Hotel, responded to this review

Dear Adrianabenusiglio, Shalom! Thank you for your recent stay at the Mamilla Hotel, and for taking time to write about your experience. We regret to learn of your disappointment, and would very much have wanted to ameliorate matters for you on the spot. Your comments concerning the room you’ve stayed in, the demeanor of our staff, and the inaccurate information...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Jerusalem's Finest Luxury Accommodations Mamilla Hotel, Jerusalem's newest and most fashionable hotel, will usher in a new experience of exceptional hospitality in Israel.This elegant luxury, lifestyle hotel featuring 194 rooms and suites will be the center of Jerusalem's rich cultural heritage and bustling daily life.Designed in collaboration with Alrov Luxury Hotels' vision and commitment to excellence and execution, and in partnership with world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni. The design combines sophistication and simplicity with exciting lighting, textures and colors inspiring the imagination and delivering a truly unforgettable experience.Mamilla Hotel brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as events and banqueting spaces operating with leading technology, that blend sophistication and modern international style with ... more   less 

Additional Information about Mamilla Hotel

Address: 11 Shlomo ha-Melekh, Jerusalem 9418238, Israel
Location: Israel > Jerusalem District > Jerusalem > Mammilla
Price Range: $333 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mamilla Hotel 5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Mamilla Hotel Jerusalem
Hotel Style:
#4 Business Hotel in Jerusalem
#6 Romantic Hotel in Jerusalem
#6 Spa Hotel in Jerusalem
#7 Family Hotel in Jerusalem
#12 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travelers have asked, with answers from Mamilla Hotel staff and other travelers.
13 questions
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See all questions (13)

Questions? Get answers from Mamilla Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not miss the restaurant”
 of 5 bubbles Carl0sDiniz, yesterday | Read review
“Didn't feel the need to be an issue.”
 of 5 bubbles DJGSaoPaulo, 2 weeks ago | Read review
“The best view is facing the old city”
 of 5 bubbles _I4964LQ, 2 weeks ago | Read review
“Base level rooms are small - upgrade if you need a larger room”
 of 5 bubbles DavidandTrudy, 3 weeks ago | Read review
“The rooms are so nice - so modern and convenient to all.”
 of 5 bubbles loribernsteinc, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question