Mamilla Hotel
11 Shlomo ha-Melekh, Jerusalem 9418238 Israel
Full view
View all photos (1,352)1,352
Room & Suite (256)
Dining (216)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
About
#16 of 318 hotels in Jerusalem
Location
4.9
Cleanliness
4.7
Service
4.4
Value
3.9
Travelers' Choice
Jerusalem's Finest, and most Fashionable Lifestyle Hotel, will usher- in a new experience of exceptional hospitality in Israel. Featuring 194 rooms and suites, it will be epitomize Jerusalem's rich cultural heritage and bustling daily life. Inspired by Alrov Luxury Hotels' vision and commitment to excellence, and master-minded by world-renowned architects Moshe Safdie and Hall of Fame Piero Lissoni, it combines sophistication and simplicity with eclectic aesthetics, exciting lighting, textures and colors, inspiring the imagination and delivering a truly unforgettable experience. It brings world-class lifestyle hospitality to Jerusalem and Israel. Guests and visitors will enjoy superior design and accommodations together with exclusive dining and bar venues, a Holistic Well-being Spa & Gym, as well as a variety of banqueting spaces with excellent personalized service, cutting-edge technology and exquisite design, for holding private and social events.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Soundproof rooms
Housekeeping
Room service
Safe
VIP room facilities
Laptop safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
11 Shlomo ha-Melekh, Jerusalem 9418238 Israel
Mamilla Hotel
Getting there
Great for walkers
Grade: 100 out of 100
100
157 Restaurants
within 0.3 miles
2624Reviews38Q+A100Room tips
Reviews
Traveler rating
- 1,836
- 439
- 171
- 96
- 82
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The hotel was excellent from the moment we arrived. Top flight service in restaurants and super helpful concierge. The location, 15 min from the Kotel can’t be beat. And then the missiles started….But this was where the hotel really shined. It made it clear the safety of the guests was the first priority. The food quality and service never missed a beat and they made sure we were able to get to the airport to catch our flight (and made sure we had a flight to catch!). When we return to Israel we will be coming back to Mamilla.
Read more
Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
I have been to Israel many times before for work and decided to return for vacation with my wife. Having heard wonderful things about the Mamilla we gave it a try and were not disappointed. From the very personalized check-in with Mark, to the lounge, restaurant, room service, housekeeping to check-out, everything was great! Staff are intently focused on the guest experience. It will be my go to hotel for future stays. Bravo to the whole team at the Mamilla!!!
Read more
Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Oct 10, 2023
Dear Mamilla Hotel Guest, Thank you for your excellent review, and for having chosen to stay at Mamilla Hotel. Your review, which shines with the splendor of a happy reminiscience, is a pleasure to read. It evokes a warm and fond recollection of exceptional moments of feeling very well taken care of, and this is certainly a blessing. We are thankful to read that the personalized hospitality you received from Mark very much pleased your wife and yourself, and that henceforth, all services you enjoyed, and the interactions you had with our team members at the lounge, the restaurant, with Housekeeping and with our Front Desk representatives, were, first and foremost: commendable. We will much appreciate having the honor of welcoming you back in the future. Wishing you, and us all, the very best, in the interim. Sincerely, The Mamilla Hotel Management.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent all round experience. Our room on the 8th floor had a beautiful view of the old city. Breakfast was excellent rooftop restaurant dinner was delicious. All staff were friendly and well trained but over and above was young Rishel from housekeeping. Her bright cheery nature was heartwarming and she was so happy. Kol Hakavod
Read more
Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Oct 10, 2023
Dear Mamilla Hotel Guest, Thank you for staying at the Mamilla Hotel, and for taking of your time to show your appreciation for the wonderful time that you enjoyed. We are appreciative to know that you had an excellent all round experience, that you very much enjoyed the exceptional view of ancient Jerusalem from the 8th floor. You enjoyed breakfast in our BallRoom & patio, and dinner at the Rooftop. We are grateful to know that your great experience also had very much to do with our staff, whom you remember fondly, particularly Rishel from housekeeping. Mamilla Hotel is thankful to you for writing so authentically and warmly in favor of it. Because Mamilla hotel is its people. Cordially, The Mamilla Hotel Team and Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel with nice service from the entrance. Guests are greeted with a selection of drinks. Breakfast was pretty good, wide selection to choose from. Rooms were clean, with service 2 times a day, which was of great convenience. Thanks to reception staff especially Ayala, who solved some payment issues in a prompt manner. Late check in and check out granted for the convenience of the family. Overall recommended.
Read more
Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Oct 10, 2023
Dear Mamilla Hotel Guest, Our pleasure and privilege it was to host you and to be of service to you during your most recent Mamilla Hotel stay. We are enthralled with your very favorable review, highlighting the merits of your excellent experience. It is an honor for us to know that the work, creativity, and passion, that are part and parcel of our hospitality, are appreciated. We are delighted to authentically be doing what we do best. There is no better compliment to a hotel than guests who are very pleased. You fondly recollect the attentiveness of our staff, our variegated breakfast, and the meticulous cleanliness throughout the hotel. We love knowing that you felt warmly welcomed, all throughout your stay. We humbly shared your thankfulness with our Housekeeping team, and our reception team. Thank you, also for recognizing Ayala's efficiency and attentiveness. Please accept our warm appreciation for your having taken of yout time to write about your stay on TripAdvisor. What a pleasure it will be to welcome you back to more supremely lovely Mamilla Hotel moments! Cordially, The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I never really wrote reviews but this time I have to! We had the most amazing experience at the Mimila Jerusalem Hotel. We stayed two nights for Yom Kippur. Everything at the hotel was top notch. The rooms were super clean, new, lots of space, comfy robs and sleepers. Service was 10/10! Everything we needed and asked for was given to us beyond and above. We also want to mention the manager Ayala that helped us and gave us incredible service. We will definitely be back!!
Read more
Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Oct 10, 2023
Addressed to Q4664LVilianab Dear Mamilla Hotel Guest, Thank you ever so much for your very warm, elegant, and endearing review, following your Yom Kippur stay in our establishment. and YES: We love your photos! We are grateful to know from you that everything at Mamilla Hotel sparkled and shone, in a way that especially makes way for a wonderful new begining, and as such befits the most honorable coming into being of the New Jewish Year, and honors the holiness that Yom Kippur represents to so many people, both locally, and around the world. It matters very much to us, to welcome our guests in an ambiance of comfort, attentiveness, and dedication. Knowing that an amazing sensation of immaculate clean spaces and fine hospitality characterized your experience, brings much joy and serenity to our hearts. Thank you for your warm compliments and gratitude addressed to Ayala, from our Front of the House team. We, the people of Mamilla Hotel, cannot begin to tell you how much this means to our team as a whole! We already look forward to welcoming you back. Sincerely Yours, The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb hotel with a wonderful view of the Old City and the best staff ever! I left my phone in a taxi and the staff truly went above and beyond to help me recover it (including accompanying me to the police station), spending literally hours. Even without a crisis, the staff was truly exceptional in their friendliness and helpfulness. Especially want to thank Savana (concierge, host services) and Daniel (executive lounge). Before changing rooms, I had an executive room facing the new city. It was a wonderful room, but right above an intersection and so very noisy. So try to get an upper floor, and ideally a room facing the old city.
Read more
Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Higher floors, rooms facing Old City
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Sep 27, 2023
Addressed to Tester7789: Dear Mamilla Hotel Guest, Thank you for choosing to stay at Mamilla Hotel. The pleasure of hosting you was ours! Thank you also for taking the time to show your appreciation to our staff. We are grateful to know of Savana's contribution to the retrieval of your phone. Our team is here to be of service to our guests, and it is always a pleasure to know from our guests that patience, attentiveness and dedication are part and parcel of the Mamilla Hotel hospitality experience. Our ensemble of teams is looking forward to welcoming you back as a distinguished returning guest in the hotel, and we are eager to host you in a room overlooking the enchanting sparkling views of ancient Jerusalem. Please let us know prior to your next arrival, how we can be of direct assistance in making all your Mamilla Hotel dreams come true. Cordially, and with our best regards, The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow wow wow Mamilla. Your service and luxury are truly unmatched in Jerusalem. Mamilla has everything you could want during a visit to Jerusalem- wonderful location close and walkable to the old city, kind employees, luxurious rooms, and delicious food. In particular, Rania is an absolute superstar. You will probably see her walking around at breakfast, introducing herself and getting to know you with a warmth and genuine kindness that makes you feel like you are home. I made the mistake of spending a night at a different luxury hotel in Jerusalem after 4 nights at Mamilla and checked out the next day to return to Mamilla. I will never look elsewhere for a luxury hotel in Jerusalem.
Read more
Date of stay: July 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Sep 27, 2023
Addressed to RBoeing: Thank you for sharing your wonderous words which inspire in us the feeling of consummate joy. We are enthralled by your admiration for all the aspects which rendered your stay marvelous, and note that your ratings, and not only your magnanimous description of your experience, suggest that it all amounted to the very best. We are not stars, we are people. And as such, our primary concern is to care. To care for our guests, in a way that is much much more than just to provide the basics. That is why, in a machinated, Artificial Intelligence day and age, so many guests appreciate Mamilla hotel. Everything revolves around the human experience. Being as such: Reservations, Wake-Up Calls and personal guest requests are answered by people, never an automated call, Guest Reviews are replied to individually, by a representative entrusted with this responsibility, never via computerized automeated text, etc. Checking up on our guests, in person, is what Guest Relations representatives do. We are are proud to learn of your highest satisfaction with the care you received from Rania from our Guest Relations department, so much so that you felt at ease and at home. You are always welcome to return for more Super-Stellar Mamilla Hotel moments, with us. Sincerely, The MH Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time staying at Mamilla Hotel, was definitely worth it! Prime location, close to the Old City and the amenities were really exceptional. Room and bathroom was great, nice and modern. Breakfast was also incredible. The rooftop restaurant and bar offers truly incredible views of Jerusalem. Attention to detail in the service was great, especially from Nabil (Nabeel on his name tag) at the front desk. We’ll definitely be back!
Read more
Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Make sure to book a reservation in advance for the rooftop restaurant and spa.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Sep 20, 2023
Addressed to jacobusb805, Dear Mamilla Hotel Guest, Thank you for your excellent review, which shines with appreciation and nostalgia for a time well enjoyed in the warm heart of Jerusalem. We are thankful for your recognition, and for the time you took to share your exquisite experience on TripAdvisor. You yourself, are a stellar first-person advisor to many guests to come, and how lovely it is that you also made sure to signpost your Top Ratings in the categories of Value, Location and Service. We are delighted to know from you that this was your first time, and that our location was spot-on, the modern design in the room sleek and chique, that you found our amenities to be exceptional, and that the RoofTop views of Jerusalem were incredible, and that our service, as it impressed you, was all about attention to detail , which you found to be great. Thank you for your warm commendation of Nabeel, in this regard, which we, as is our custom, shared with him, his colegues and team manager. Our pleasure it will be to welcome you back to Mamilla Hotel, where wishes are paid attention to - with great attention to detail, and where dreams come true. Accept, Sir, our Very Best Wishes, Sincerely, The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My father and I experienced one of the most loving trips ever, visiting the Holy And and staying at the Mamilla Hotel. Their fine attention to everyone’s needs and comfort was exceptional. Bravo! To Stephane, Savana and Gemry💕 our personal hosts and superb concierge team. They went beyond their normal duties to accommodate us n our last day here. Stay here, close to wonderful neighborhoods and the Jaffa entrance to the Old City. Thank you Dr T and her dad.
Read more
Date of stay: September 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: The coolest of hotels.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Sep 29, 2023
Dear Mamilla Hotel Guest - Dr. T., & Father. Thank you ever so much for such an endearing and heartful review (with the authentic photos), which speaks to all who love fine attention to the needs of each and every person, with exceptional comfort, and with a location that simply cannot be more convenient, right in the warm heart of Jerusalem! Your warm recognition of our Concierge threesome: Stéphane, Savana and Genny, fills our hearts with joy. Who, after all, would not feel special, and be proud and humbled to know, that someone out there, a wonderfully intuitive and recognizant guest: sees, feels and truly appreciates one's genuine efforts to be accommodating, attentive, and present throughout the day, and in evey way. Thank you again for your warm recommendation, and please know that we are all here for you, come rain come shine, for more beyond-extrordinary Mamilla Hotel stays, on your future visits to the Holy Land! Best regards from us all, and all our appreciation, as we stand at the threshold of the New Jewish Year, one of the important celebrations of this country and its people. The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stephane from the concierge desk was impressive. He was a huge help during our stay, which was complex. We were in Israel for what was supposed to be a standard "American" bar mitzvah trip, however, my father in law passed away in Tel Aviv the day before we arrived at Mamilla, we had ultra orthodox family sitting shiva in the Mamilla where we arrived directly from the internment in Tel Aviv - it was beyond stressful. We had so many different people to try to accommodate and Stephane came through for us in a couple of clutch moments. I was skeptical of the "mall"location thinking it would be like staying at the Mandarin in the upper west side on an American style mall - not the case - really special location.
Read more
Date of stay: February 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: If you want to be able to walk to stuff, this is the place.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Mamilla Hotel Management, Other at Mamilla Hotel
Responded Sep 20, 2023
Addressed to: Q5989BQallisonm. Please Accept, Dear Guest, our condolences on the recent passing of your Father in Law. We are thankful to know, that in these days of mourning, Stéphane, our concierge, came through for you, and helped you navigate the situation. He did all he could to best accommodate the family members who came to the hotel to comfort you, in your grief. We are also thankful to know that Mamilla Hotel's location worked well for you. May this New Jewish Year bring you health, comfort and peace. We will be honored to host you again on future visits, and happier occasions. With Our Sincere Best Wishes, The Mamilla Hotel Management and Team.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Jerusalem area.
PRICE RANGE
$451 - $546 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mamilla hotel jerusalem
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
194
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingMAMILLA HOTEL - Updated 2023 Prices & Reviews (Jerusalem, Israel)
Frequently Asked Questions about Mamilla Hotel
Which popular attractions are close to Mamilla Hotel?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.2 miles), The Friends of Zion Museum (0.2 miles), and Église du Saint-Sépulcre (0.3 miles).
What are some of the property amenities at Mamilla Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
What food & drink options are available at Mamilla Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mamilla Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Mamilla Hotel?
Conveniently located restaurants include Roots Restaurant, Happy Fish Restaurant, and Deja Bu.
Are there opportunities to exercise at Mamilla Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Mamilla Hotel have airport transportation?
Yes, Mamilla Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Mamilla Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Jerusalem.
Are any cleaning services offered at Mamilla Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mamilla Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mamilla Hotel?
The staff speaks multiple languages, including English, Spanish, French, Russian, Arabic, and Hebrew.