Victoria Hotel
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About
3.5
#67 of 112 hotels in JerusalemLocation
4.1
Cleanliness
3.5
Service
4.0
Value
3.7
New Victoria Hotel Jerusalem is an excellent choice for travelers visiting Jerusalem, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
As your “home away from home,” the hotel rooms offer air conditioning, and getting online is easy, with free wifi available.
Guests have access to a 24 hour front desk and baggage storage while staying at New Victoria Hotel Jerusalem. In addition, New Victoria Hotel Jerusalem offers free breakfast, which will help make your Jerusalem trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
For those interested in checking out popular landmarks while visiting Jerusalem, New Victoria Hotel Jerusalem is located a short distance from Skull Hill (Golgotha) (0.2 mi) and Garden of Gethsemane (1.2 mi).
While in Jerusalem be sure to experience local dumplings favorites at Azura, Ima, or Barood.
Should time allow, Mount of Olives, Old City of Jerusalem, and Hezekiah's Tunnel - Siloam Tunnel are some popular attractions that are within walking distance.
Enjoy your stay in Jerusalem!
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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Banquet room
Baggage storage
Non-smoking hotel
24-hour front desk
Laundry service
Wifi
Restaurant
Breakfast buffet
Room features
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Residential Neighborhood
Languages Spoken
Arabic, Hebrew
Location
8 Al-Massudi Street, Jerusalem 19374 Israel
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
24 Restaurants
within 0.3 miles
172Reviews5Q+A16Room tips
Reviews
Traveler rating
- 52
- 54
- 37
- 19
- 10
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Detailed Reviews
We had a very nice stay at this hotel. We have very much appreciated the location and the staff, all the employees were nice and ready to help – especially Anita at the reception was very helpful and friendly, not to forget Rana at the breakfast who was always smiley and attentive. Thanks to all for making our stay the best possible.
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Date of stay: July 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, Owner at Victoria Hotel
Responded Aug 5, 2022
Thank you very much ... looking forward to see another time at Victoria Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent a few nights at Victoria Hotel because of its convenient location and good price. It was very easy to walk to the Old City or up the Mount of Olives everyday. My room was quiet and clean, and the included breakfast was delicious — they have a lot of variety and I looked forward to it every morning. Some parts of the hotel seem older than others; my bathroom was not in great shape, but it was cleaned daily and it sounds like they have plans to renovate the older rooms. All of the employees that I met, from the cooks to the receptionists, were very friendly and helpful.
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, General Manager at Victoria Hotel
Responded Feb 8, 2023
Thank you for your review, we are looking always to improve the hotel & its services. Looking forward to see you again. Best regards Azzam Esmail General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reason for my statement is soon explained. This is a hotel in the Arab part of Jerusalem, of a good standard, well maintained. My room and bathroom were impeccable. The breakfast was plentiful and varied. The staff are polite and helpful. Finally, the hotel is within walking distance of Herod's Gate, therefore of the walled city of Jerusalem.
The choice by our tour operator has therefore proved wise, and I recommend this solution also to independent travelers.
The choice by our tour operator has therefore proved wise, and I recommend this solution also to independent travelers.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, General Manager at Victoria Hotel
Responded Oct 29, 2022
Thanks for your review Best regards Azzam Esamil Victoria Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there 2 nights while touring the Old City of Jerusalem. It was so close to Herod’s Gate(a few blocks) we did not need any transportation.
They serve a nice breakfast spread that included countless varieties of authentic Palestinian delicacies. It is an all u can eat free Buffett included in the price of your room.
Beds were very comfortable. Rooms were air conditioned with windows. Our room even had a nice patio overlooking city. The hotel was a little old but clean and neat and well kept.
I would definitely return to the hotel on my next visit to Jerusalem. While it is a very nice 3 star, it only cost a fraction of a 5 star. And we were out most of the day touring. So it made so much sense for my family. I would also strongly recommend it to others!
They serve a nice breakfast spread that included countless varieties of authentic Palestinian delicacies. It is an all u can eat free Buffett included in the price of your room.
Beds were very comfortable. Rooms were air conditioned with windows. Our room even had a nice patio overlooking city. The hotel was a little old but clean and neat and well kept.
I would definitely return to the hotel on my next visit to Jerusalem. While it is a very nice 3 star, it only cost a fraction of a 5 star. And we were out most of the day touring. So it made so much sense for my family. I would also strongly recommend it to others!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 3 nights.
We had 2 rooms.
The carpets in the room are super old and dirty.
My wife had a bad allergic reaction in the room, woke up with wheels on her skin.
My daughter also had a reaction in her room.
I had a small reaction on my skin, however went very quickly.
That said the breakfast is amazing at the hotel.
The staff are nice.
I would not stay here again due to the reaction my family and I had.
We had 2 rooms.
The carpets in the room are super old and dirty.
My wife had a bad allergic reaction in the room, woke up with wheels on her skin.
My daughter also had a reaction in her room.
I had a small reaction on my skin, however went very quickly.
That said the breakfast is amazing at the hotel.
The staff are nice.
I would not stay here again due to the reaction my family and I had.
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Date of stay: September 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, General Manager at Victoria Hotel
Responded Oct 29, 2022
Thanks for your comment ... the carpets in some rooms is going to be changed very soon. Best regards Azzam Esmail General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had an amazing first experience of Jerusalem, Israel, Victoria Hotel was an amazing part of my 5 days in the city.
The hotel is very central and at walking distance to all areas. The staff is very welcoming and friendly, the buffet breakfast is very complete and has all that it needs to give you the strength to visit the city. I will definitely come back to the Victoria Hotel, as i left much of Israel to visit. Thank you. Ricardo and Nidia Dos Santos
The hotel is very central and at walking distance to all areas. The staff is very welcoming and friendly, the buffet breakfast is very complete and has all that it needs to give you the strength to visit the city. I will definitely come back to the Victoria Hotel, as i left much of Israel to visit. Thank you. Ricardo and Nidia Dos Santos
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Waking up to the sounds of the city was part of the great experience.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, Owner at Victoria Hotel
Responded Jun 13, 2022
Thanks, looking forward to see again ...best reards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the staff are friendly and very helpful.. Mr. Maan was very kind to help me when I twisted my ankle. The whole staff was really accommodating and the breakfast…THE BEST! ♥️♥️♥️♥️ definitely recommend to all those who are planning to stay in jerusalem. It’s accessible to stores, tram, and near different attractions
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, General Manager at Victoria Hotel
Responded Jan 9, 2023
Thanks for review, looking forward to see you again at Victoria Hotel / Jerusalem Best regards Azzam Esmail General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was good but avrange, clean rooms, nice and friendly presonal, regular celaning. Soemtiems there was lack of toilet paper. No smoking mode was disadvantege for me. I liked endless coffe and tea that was available for us :) . At the end I would recommend this hotel.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Azzam Esmail, General Manager at Victoria Hotel
Responded Jul 12, 2022
Thanks for your notice & we promise you & all our guests to do our best for them
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at Victoria hotel for 11nights bday with my family. We got breakfast/suhor and dinner/iftar. Customer services was 11/10. So friendly and accommodating. Really went out their way during Ramadan. Always a smile on their face. Maan Autob really cares about his guest.
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Date of stay: April 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While clearing up an "invoice problem",someone entered my room and took cash and a bank card.Only noticing after cab driver drove me around and charged me every cent I had on me,leaving me no money to pay for shuttle.Stress full times.Leaving my camera as a deposit on the 60 shekels owed,this too ballooned to 165 shekels before I finally got it back.It all seemed like one big set up.Bad neighborhood ,bad hotel.
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Date of stay: July 2014Trip type: Traveled solo
Rooms
Location
Service
Room Tip: a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes we have rooms with Balcony ( Veranda ) where guests can smoke.
Pita & Bread oven
Onadama bread
Yes we have. Price rate per night with breakfast & all taxes & services is $125.
"It's a little distant from the Aqsa mosque, about a ten minute good walk. Anyone with mobility issues may struggle. "Read full review
LOCATION
IsraelJerusalem DistrictJerusalemDown Town East Jerusalem
NUMBER OF ROOMS
49
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Victoria Hotel
Which popular attractions are close to Victoria Hotel?
Nearby attractions include The Garden Tomb (0.2 miles), Damascus Gate (0.3 miles), and Rockefeller Archeological Museum (0.2 miles).
What are some of the property amenities at Victoria Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Victoria Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
What are some restaurants close to Victoria Hotel?
Conveniently located restaurants include Sarwa Street Kitchen, Azzahra Restaurant, and Nordic Cafe.
Does Victoria Hotel have airport transportation?
Yes, Victoria Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Victoria Hotel?
The staff speaks multiple languages, including Arabic and Hebrew.
Are there any historical sites close to Victoria Hotel?
Many travelers enjoy visiting Old City of Jerusalem (0.6 miles), Temple Mount Sifting Project- HaMasu'ot Lookout (0.9 miles), and Hezekiah's Tunnel - Siloam Tunnel (0.9 miles).
Is Victoria Hotel accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.