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Victoria Hotel

Traveler (25)
Room & Suite (18)
Dining (4)

About

#71 of 106 hotels in Jerusalem
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Banquet room
Baggage storage
24-hour front desk
Dry cleaning
Laundry service
Free internet
Wifi
Internet
Restaurant
Breakfast buffet
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Safe
TV Channel One Russia
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
149Reviews
5Q+A
14Room tips
Traveler rating
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Popular mentions
We stayed here for 4 nights in May. Our thoughts: PRO: 1. VERY convenient. 5 min walk to Herod's Gate or 10 min to main Damascus gate 2. Good room air conditioning. It was 98 when we were there, and we needed it. 3. Very clean 4. No bugs 5. Kind front desk staff: they'll call you a cab, help you in any way! Yes, they understand English well 6. Full morning breakfast. Good, tasty, a variety of eggs, lots of regional salads, croissant, jam, cereal, etc. CONS: 1. Above the toilet in our room, there were TWO signs: "Do not flush the toilet paper. Put in in bin/wastepaper basket." When I asked the front desk whether we could get another room that didn't have this restriction, they said, "No, otherwise it will clog." I have experienced this before, in the Greek Islands and also a small restaurant in the Caribbean where the plumbing was old and you couldn't use toilet paper: you threw the disgustingly dirty soiled paper in the wastepaper basket which was cleaned every day. If you know this beforehand and don't mind it, fine. If you're surprised by this [as I was], then your stay is made longer, as you really know this isn't the best way to handle things. 2. Things aren't new [bedding, furniture, etc], and they show their wear. But, it's clean. 3. I could only get Arab-speaking stations on the TV. Well, we were there for the sights, and not the TV.... 4. Street noise: Honking is big in Israel, particularly Jerusalem. I have stayed in major cities [London, Chicago, New York, Athens, Istanbul] and they don't honk their car horns as often as they do in Israel. It'll be the last thing you hear at night and first thing in the morning. It ends about 11 pm to accommodate a night's sleep.
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Stayed here for two nights due to close proximity to old city and al Aqsa which is a 15 min walk. For the price paid this place is excellent. Rooms are clean , ac is ice cold and the shower is powerful . I’ve stayed at many hotels in old city and this place is great and cheaper than others. Rooms are a little out dated but the beds are very comfy and staff are friendly. The only disappoint was the breakfast.
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This is my 3rd time to Jerusalem and thought we would stay on the east side of Jerusalem to support the hotels in that area. This hotel received some good reviews but our experience was terrible. Very dirty hotel, killed one cockroach, carpet in our room smelled of sewer probably from bathroom running over. Neighborhood very unfriendly to foreigners - I was refused to be served at a restaurant recommended by hotel staff. Thomson Calgary
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The only positive thing is the location, which is near to the old city. When we arrived the person in reception couldnt find our reservation at their system and we waited more than 1.5 hours. Finally, we contacted our agency and they talked by phone and provided our room. In the room 309 which they gave us one bed was almost broken making terrible noise. Bathroom was very dirty and very small, and the curtain was very dirty. The shower space was extremely small and the door handle was not working properly. The breakfast was average. At 10 a.m . they started to mop the reception area and they asked us to go out to finish their job. They were very rude and unprofessional. Anyway, apart fro the location, I would have no reason to come back in this hotel....
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Just finishing up my 5th and last night at New Victoria Hotel. Property is tired and fit and finish not the best but nothing that shouldn't be expected from a budget hotel. Bed was much more comfortable than I expected, plenty of hot water for shower. I found the breakfast above average for a budget property and certainly plenty to eat. Hospitality started upon arrival there was a problem with the internet in my room. It was around 10:00 PM the person at the desk couldn't solve it and was unable to get the technician on the phone. They provided me with what I think is their private office internet connection and password which they told me could only be used on the 3rd floor but there is a seating area there and I was able to get online after being off during my long trip. I continued to use the internet on the 3rd floor, one day they told me the internet had been fixed in my room (it had been) but I was welcome to continue to work on the 3rd floor if I wanted. They often brought me tea when they saw me working. I was a little concerned being Jewish and staying in a Muslim area but they made me feel more than welcome. The hotel has a lot of Muslim tour groups and I was the only non-Muslim at breakfast. Not only did the breakfast staff treat me great but the people on the tour groups could not have been friendlier to me. Cleaning staff, front desk everybody has been so welcoming. Location is great very close to the old city. Because I arrived late at night I didn't think to ask for a quiet room so my room faced the street. It is very busy during the day but falls quiet by 9-10 PM and was almost silent during the night so no trouble sleeping. Need to be ready for a little after 6:30 AM tomorrow morning for my trip to the airport the breakfast staff has offered to come in and have breakfast ready for me at 6:30 instead of the normal 7:00 AM start time. If you don't mind a less than perfect physical property then this is a great choice for Jerusalem.
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PRICE RANGE
$76 - $122 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalemDown Town East Jerusalem
NUMBER OF ROOMS
49
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