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Jacir Palace Hotel Bethlehem

Jacir Palace Hotel Bethlehem

Hebron Road, Bethlehem 1167 Palestinian Territories
Jacir Palace
Traveler (299)
Presidential suite
Room & Suite (42)
The courtyard dining area.
Dining (26)

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About

4.0
#4 of 28 hotels in Bethlehem
Location
4.2
Rooms
4.3
Value
4.0
Cleanliness
4.2
Service
3.9
Sleep Quality
4.3
The Jacir Palace Hotel in Bethlehem is a monumental landmark entwining the noble Arab culture with grand architecture. Its a 101 years old palace. The hotel is walking distance from the Church of Nativity and a short drive to the old city of Jerusalem.The hotel features 250 deluxe guestrooms. All rooms are elegantly decorated, well equipped with modern facilities
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Quiet
Romantic

Location

Hebron Road, Bethlehem 1167 Palestinian Territories
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Ben Gurion Intl Airport
Sde Dov Airport
36.2 mi
See all flights
393Reviews6Q+A47Room tips
Traveler rating
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Detailed Reviews
ahmad m wrote a review Nov 2020
Jenin, Palestinian Territories
5.0 of 5 bubbles
we went to Jacir palace hotel to take photos the day of our wedding , it was the best day in my life . they charge us 100 $ only . the security employees was so kind people \

they have so beautiful gardens also nice public area and clean

we hope the hotel will open soon to have one or two nights their
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nrojas44 wrote a review Jun 2014
5.0 of 5 bubbles
I had the opportunity to stay for a night at this beautiful hotel and was even more impressed with the kindness and friendliness of its staff.. I would highly recommend the Jacir Palace to all my friends.. It was an awesome experience!
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Date of stay: May 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica M, Guest Relations Manager at Jacir Palace Hotel Bethlehem
Responded Jun 27, 2014
Thank you for dedicating the time and effort to write us your prompt feedback!! I was pleased to know that you have enjoyed your recent stay with us :) SEE YOU SOON
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NGHC wrote a review May 2011
Singapore, Singapore
3.0 of 5 bubbles
We were stayed for 3 nights here as part of our pilgrimage tour. This hotel indeed the best hotel in Jerusalem, no competition behind the "berlin wall".

Despite the fact that the hotel is part of the Intercon chain, it was a big disappointment, under rated hospitality staff, no adequate English language capability, few staff around and very poor service.

Don't even try to submitt your laundry here. The promised 1 day service turned to be 3 nights nightmare waiting time. I can't imagine, if we didnt stay 3 nights, perhaps I should have given up my precious jean. Any complaint to the manager, has no answer, except the front office explained that he would do his best to delivere my laundry soon. What a frustrated situation.

My room was spacious and was installed wall mounted aircon since the existing ducting ac was not working. Some of the rooms has no working air con and has no additional wallmounted AC.

When our friends requested a substituted rooms, the front office refused to change and gave a silly solution to open the window and enjoy the Jerusalem's breeze. The other reason was they had ordered the spareparts but no delivery yet. However, he finally gave is several aircon rooms.

While I understand that it is not easy to operate a hotel in a conflict area, however there is no reason the service should be so screw up.

The breakfast and dinner were ok.

Sleeping quality? I heard sound of firecracker many times at night, however some of friends said that the sound of fired gun. But anyway I dont really care about that, since if we decided to stay here, we must enjoy the thrill behind the wall.

The positive point of this hotel is the buidling itself, huge and labiryn complicated stunning structure, and the spacious room. The bed and pillow was not satisfactory at all, and definitely not Intercon standard. Nevertheless, this hotel was not deserve Intercontinental brand, and what on earth is Intercontinental doing here?
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Date of stay: April 2011
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shireen S, PA TO GM at Jacir Palace Hotel Bethlehem
Responded Oct 29, 2012
Dear NGHC , Thanking you for taking the time to provide us with your feedback and comments. Comments such as yours permit us to target areas of concern and take the necessary steps. Allow us this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. We assure you that the appropriate measures will be taken to ensure that a similar experience will not happen in the future. Looking forward to welcome you soon at InterContinental Bethlehem. Sincerely, Management Team
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SaraK992 wrote a review Sep 2011
Amsterdam, The Netherlands
1.0 of 5 bubbles
The only nice thing about this hotel is the outside building itself.

The room looked more like something from a 2 star hotel. The beige carpet had stains and several cigarette burns. Did not look very clean. The bed sheets and cover were dirty with dark brown stains. We called housekeeping twice to change them but they never showed up. In the end we had to go down to the reception. And there the man behind the reception looked strangely at us telling us the room had already been cleaned. Finally they changed the sheets. A few hours later, we noticed that the nicely-folded towels were also stained.

There were ants on the bathroom floor. Warm water run out after 10 minutes.

There was no mini-bar. So if you got thirsty in the night, there was nothing. Internet was not free. And when we paid, it was extremely slow and very expensive.

Inside the hotel was very depressing and the only cafe on the ground floor did not look very nice nor comfy. There was no nice space to hang out in the hotel. And breakfast was not included.

The pool looks great, but the water is extremely cold. To the point that you can only stay in for a few minutes.

We had looked forward to this stay and the pictures online looked amazing, but It was a total disappointment on so many levels!! Not to mention the expensive price we paid for this experience.

Plus, the hotel is very far from the old city and all the sights. So rather stay in a hotel nearby there, it will be cheaper and definitely much nicer than what we experienced!
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Date of stay: September 2011
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shireen S, Manager at Jacir Palace Hotel Bethlehem
Responded Sep 17, 2012
Dear Mr. Sarak, Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. I appreciate your taking the time to convey your dissatisfaction, which is the first step towards improvement of our services. It is our goal to provide the highest level of customer service. We rely on you, our guest, to let us know when we have fallen short. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation. We have already undergone a full scale training in all departments focusing on task lists and quality of interaction trainings and I do hope in your next visit you can experience the difference. Lastly Sir, your willingness to share your experience is genuinely appreciated. I trust the action taken on your behalf will bring a sense of resolution and satisfaction concerning this matter. We look forward to your return visit. Sincerely yours, Management Team
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Ayman A wrote a review Nov 2013
Nablus, Palestinian Territories
2.0 of 5 bubbles
05/11/2013 at 17h30
It was my first time in Jacir Palace, and I'm sure it will be the last incomplete one.

The bad experience began from the reception, who gave us two dirty and unprepared rooms, and i wonder how a 5 stars hotel cannot manage such a simple mistake like this, we called the reception twice and the answer was just that they will send somebody to do the rooms as no other alternatives available. Just to confirm, that we booked the rooms since the early morning and we arrived at 17:30 for check in, which mean no excuses for them on this dereliction. The guide left us before arriving to our rooms on saying take one level down, take your left, then your right (although it is not that easy to find your way in this hotel).
However, after more than 20 minutes without having anybody to care about our issue, we decided to leave the Hotel, and we went to the reception who just took our keys without showing any due professional care about the problem, and taking care of an American delegation arrived.
After another 15 minutes the night shift duty manager arrived (of course after receiving several phone calls from our company) asking about what’s going on, and the response was not up to the level of the issue, as he said that they will prepare the rooms for us, and if we want to have something in waiting!!!!
We were not sorry at all to leave the hotel and went back to Hebron for taking two rooms in a simple Hotel there, at least we found people who care, and respect their guests.

Just a message for the Hotel management and crew: it is not like this you deal with guests, respect and considering any guest needs and/or concerns is as much important as receiving any delegation in spite of its number. And trust me, an assessment of the performance is essential and essential communication training will be a need and a great tool that you have to provide to your crew if you want to match the volume of investment with the qualification of the people who operate such facility, at all levels, and I mean it, at all levels.

I visited more than 25 countries and tried several levels of Hotels, and sorry to say that my experience in a hotel in my home country was one of the worst that I ever met.
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Date of stay: November 2013
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shireen S, PA To GM at Jacir Palace Hotel Bethlehem
Responded Nov 26, 2013
Dear Ayman A, Thank you for taking the time to convey your comments regarding your recent experience with us. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. we apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. I have taken note of your valuable comments and will use these to monitor and improve the quality. Again, thank you for taking the time to give feedback. Sincerely Management Team
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Gwenllian wrote a review Apr 2013
llandogo, pembs
2.0 of 5 bubbles
Since I stayed here 6 months ago the property has clearly become unkempt, as though its biding its time until closure / sale. Scruffy paintwork, messy terraces and torn bed linen don't impress although staff are good . Coffee in main lobby is excellent. Refurb badly needed. It was virtually empty when I stayed there and quiet as the grave in an eerie sort of way. Lack of free internet v poor
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Date of stay: April 2013
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
Room Tip: Get one facing the pools
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shireen S, PA To GM at Jacir Palace Hotel Bethlehem
Responded Apr 15, 2013
Dear Gwenllian, Greetings from InterContinental Bethlehem. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. The Jacir Palace InterContinental is committed to provide our guests with the highest quality services and facilities. Once again, thank you for your review. We look forward to hearing from you and being of further assistance. Sincerely Management Team
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bkmkkm wrote a review Sep 2011
Austin, Texas
2.0 of 5 bubbles
This is a beautiful hotel, at least it's facade. The rooms are not that special. The service though was the worst. They left me and my bags at the curb. I finally gave up and dragged everything in myself (don't mind doing it, but don't tell me to wait if you're not coming). The concierge didn't even look up when I came in. The check in process was OK. Room service was a 3-ring service. First there was no hotel guide or menu in the room. I can deal with that, so I asked for soup--it took three calls for them to get the order repeated back correctly. Then they brought the wrong dessert. But the absolute worst was the techo rock that went on from the time I arrived (2:30pm to past 11pm). I don't know how the local neighbors could sleep through the noise. Definitely not suitable if you are a business traveler which I was. I've stayed at hotels all over the world and this hotel (for it's class) had some of the worst service. I will never stay at an Intercontinental hotel again.
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Date of stay: September 2011
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: If you are a business traveler, don't stay here. It might be OK if you like loud music and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGCare, Guest Relations Manager at Jacir Palace Hotel Bethlehem
Responded Sep 22, 2011
Dear Bkmkkm, Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused you. We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Once again, we appreciate you taking the time to share your comments with us. We have sent you a private message to obtain additional details about your experience. Ben J IHG Care
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ADONI12 wrote a review Nov 2019
Tomares, Spain
3.0 of 5 bubbles
Very big hotel you easily get lost and it is tricky to go around the rooms are nice but looks old the food is not that good you find big variety but cheap room service also not good they miss the wake up call
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NadiaMitwasi, Manager at Jacir Palace Hotel Bethlehem
Responded Nov 26, 2019
Dear Hacer thanks for choosing to stay at Jacir Palace hotel and we appreciate your review, and concerning your points that you mentioned about the room service and food and the reception service we are terribly sorry to know that, keeping in mind that this review will be forwarded to the top management to take the needed actions
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RTM_wanderer wrote a review May 2015
Brussels, Belgium
3.0 of 5 bubbles
My first impression was.........wow what a stunning building. The welcome at the reception was kind and efficient. Our room, in the modern annex of the hotel, was good. Well sized, comfortable.
However, this five star hotel (a former property of the Intercon-chain) has some flaws.

Firstly, the hotel is far from the centre of Bethlehem, although a service or taxi are easy to get. The neighbourhood is non-descriptive.

Secondly, the the public space is not very inviting. Unfortunately the gardens are not well kept. Some trees and plants are dead. A walk in the garden is not an option as the access is limited and doors are closed. The pool is only accessible in summer. And the hotel lacks a good lobby, although there is a coffee shop.

Thirdly, its complecated to find your way. The old part is connected to two modern annexes and the breakfast rooms, but not at ground level. To go to your room from the reception you need to take the lift twice and walk two long corridors. We really made use of the map we got at the reception.

Fourthly, the breakfast is a real deception. More a dorm style than what you could expect of a (former) intercon. It was not very tasty nor healthy. Palestine has wonderful fruits, and they serve fruit cocktail from a tin. Why not support the local producers? The second day we gave breakfast a miss.

Fifthly, the hotels impersonal atmosphere, as it mainly caters for large tourist groups. In the restaurant you sit at huge round tables. Efficient when you are with a group, but hardly charming when you are with your partner or a few friends. At breakfast, when the groups are gone, you sit alone in a bunker-style ball room. The personel and their friends serve themselves at the buffet and the bus drivers come and sit at your huge round table. I pinched myself: am I in a motorway restaurant or at a signature hotel in the holy city of Bethlehem?

As an individual traveller, next time I will look for something at a smaller scale. If you are with a group, you should be allright.
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Date of stay: April 2015
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
Room Tip: Either a room at ground level (with a terrace and pergola) or at 6th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica M, Guest Relations Manager at Jacir Palace Hotel Bethlehem
Responded May 22, 2015
Thanks a lot for taking the time to share your review with us; We are glad to hear that the first impression and the rooms were very good. To get into details with your comments, We do have a lobby next to the reception but it is under renovation. We are sorry to hear about the public space was not very inviting. We had a crazy Autumn Season that is finally gone. Now we have officially opened our swimming pool and all the gardens are very beautiful as it is summer time. As Jacir Palace is the largest hotels in the west bank I hope our Map of the Hotel and the signs around were useful. Concerning the breakfast; I apologize that you had a disappointing experience. I have shared your comment with the Management Team. I hope to see you back in the hotel again, and if I can be of any personal assistance please do not hesitate to contact me at guestrelation@jacirpalace.ps Best Regards, Monica Maragliano Guest Relations Department
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perpetual_dream wrote a review Mar 2015
Jerusalem, Israel
5.0 of 5 bubbles
I have to say that gym was far above average for the usual hotel gym. This is primarily because of the presence of the amazing gym coach Saif who give great attention and advice to any person at anytime.

My massage at the spa was fantastic! Thanks Mohammad!
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Date of stay: January 2015
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Monica M, Guest Relations Manager at Jacir Palace Hotel Bethlehem
Responded Mar 31, 2015
Your support is highly appreciated! I will be certain to forward your comments to the Management and give a huge high five to Mohamad and Seif! Thanks a million! Best Regards, Monica Maragliano guestrelation@jacirpalace.ps
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Answer from shereendirckze
Melbourne, Australia37 contributions8 helpful votes
I think a delux room would be a better view and larger room. Not sure abt taxis from Bethleham to Jerusalem.
Answer from rana a
Bethlehem, Palestinian Territories
Dear Guest, we do provide airport shuttle service from Tel Aviv airport directly to the hotel. it costs $100 for 4 passengers car which you have to pay directly to the taxi driver. best regards,
Answer from rana a
Bethlehem, Palestinian Territories
Dear Guest, we do have laundry service, and the prices are fair.
dbrown2015 asked a question Nov 2016
Katy, Texas12 contributions1 helpful vote
Is there a shuttle service from the hotel?
Answer from rana a
Bethlehem, Palestinian Territories
Dear Sir, we can arrange for you at the hotel the shuttle service either from the hotel to the airport or from the airport to the hotel. this needs to be organized previously by sending us an email to reservation@jacirpalace.ps with additional fees. hope this was helpful, please don't hesitate to send us for any additional inquiry. Nadia Twemeh
Answer from rana a
Bethlehem, Palestinian Territories
Yes Wifi service at the hotel is free
Mohammad Abuawwad wrote a tip Aug 2019
West Bank, Palestinian Territories1 contribution
1.0 of 5 bubbles
"Don't try it"
Read full review
ec_cifa wrote a tip Dec 2018
Romania77 contributions12 helpful votes
5.0 of 5 bubbles
"the rooms closed to terrace are very big"
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George A wrote a tip Sep 2018
Ramallah, Palestinian Territories2 contributions
5.0 of 5 bubbles
"they have new renovated rooms 762 672 743 601"
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eskayes wrote a tip Nov 2017
Salem, India302 contributions82 helpful votes
3.0 of 5 bubbles
"Ask for rooms near the elevators!"
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beurlet2017 wrote a tip Oct 2017
Luxembourg City, Luxembourg1 contribution
3.0 of 5 bubbles
"claim for clean room and they react"
Read full review
Not the right property for you?
There are more places to choose from in the Bethlehem area.
LOCATION
Palestinian TerritoriesWest BankBethlehem
NUMBER OF ROOMS
250
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JACIR PALACE HOTEL BETHLEHEM

Frequently Asked Questions about Jacir Palace Hotel Bethlehem
Which popular attractions are close to Jacir Palace Hotel Bethlehem?
Nearby attractions include The Star Bazaar Gift Shop (0.2 miles), Visit Palestine Center (0.7 miles), and Palestinian Heritage Center (0.09 miles).
What are some of the property amenities at Jacir Palace Hotel Bethlehem?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Jacir Palace Hotel Bethlehem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Jacir Palace Hotel Bethlehem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Jacir Palace Hotel Bethlehem?
Yes, free parking is available to guests.
What are some restaurants close to Jacir Palace Hotel Bethlehem?
Conveniently located restaurants include Taboo Lounge , Nirvana Family Restaurant, and Zuwadeh.
Are there opportunities to exercise at Jacir Palace Hotel Bethlehem?
Yes, guests have access to a pool and a fitness center during their stay.
Does Jacir Palace Hotel Bethlehem have airport transportation?
Yes, Jacir Palace Hotel Bethlehem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Jacir Palace Hotel Bethlehem located near the city center?
Yes, it is 0.9 miles away from the center of Bethlehem.
Are any cleaning services offered at Jacir Palace Hotel Bethlehem?
Yes, dry cleaning and laundry service are offered to guests.
Does Jacir Palace Hotel Bethlehem offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
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