Visited Raffles hotel in Istanbul. Friendly front desk. Was greeted by Fulton at front desk. He offered me a very kind upgrade to a great suite. Staff are friendly. Rooms are the best in Istanbul. Modern amenities. Very clean . Excellent overall. Thank you for your hospitality. Dr SOLEYMAN Cohen
After some wonderful experiences in 7 other Raffles hotels around the world, I decided to stay at the Raffles on this trip to Istanbul. I will start with the positive: The suites are truly beautiful and the SPA is fantastic. From the staff, I would like to mention Indah (SPA) for the great treatment, and Kutay (Head Butler) for his professionalism and trying to improve my stay. Unfortunately, the overall experience was disappointing. There were several service issues unusual for a hotel of this class. It can happen, and to be fair, the hotel did remove some charges to make up for it. However, my biggest disappointment was the underwhelming service and the lack of friendliness. What I expect from a Raffles (and luxury hotels in general) is a welcoming atmosphere and a bit of proactiveness. Sometimes it is the little things that can make a big difference to a stay! Unfortunately, this was not the case here and I left disappointed.…
Raffles is the best hotel in Istanbul. We used the rocca restaurant for dinner. Rahim bey took care of us. it was a beautiful evening with great food and great service. Absolutely everyone should taste this experience.
I just stayed there for 8 nights. The staff is extremely courteous and goes out of the way to help you and accommodate any requests. I have stayed at many hotels all over the world. The vibe you get from this place is that staff genuinely care and want to make your staff very comfortable and pleasant. This can only be done when the culture of any organization is geared towards excellence.
Raffles is the best hotel in Istanbul for us. You can even rent here apartments. Feelings are its our home. Very friendly team. The best house keeping (especially Murat Bay). Breakfast is 🔝. Special thanks to the butler (24 hours helping by what’s app). And wonderful concierge Kamila always very careful and professional. We love this place and can recommend it 💯 to our friends!
Lovely and luxurious hotel in an excellent location. My room was spotless and with a wonderful view, the breakfast was absolutely delicious and vast. The staff are very helpful and their service is perfection.
A great team who delivered a great experience for us for our 5 day stay - they could not do enough for us Hotel well located and facilities and spa were first class. Great location and easy to get to sights although traffic around Istanbul not easy but taxis reasonably cheap
Been with my family at the hotel for 5 days. It was perfect! The service at the hotel is flawless. The rooms are big and beautiful. The breakfast is delicious. The hotel Hall is a mastepiece. The Isokyo restaurant is at the hotel, and maybe the best Asian restaurant in Istanbul. And of course, by the side of Zorlu Center mall . Highly recommended!
the hotel service and amenities was good , workers were willing to help , rooms very clean , mall is attached to hotel , location was good and easy to move. tho worst thing about this hotel is they never refund your guarantee deposit , so i advice you to deposit in cash
One of the most luxurious hotel I have stayed in the world! Excellent service with great location and spacious rooms. I stayed in the Bosphorus Suite which overlooks the whole Istanbul. Would highly recommend who likes luxury. They have the best spa!