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Steigenberger Hotel Maslak Istanbul

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Steigenberger Hotel Maslak Istanbul
Steigenberger Hotel Maslak Istanbul
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1,131 Reviews from our TripAdvisor Community

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Showing 679: English reviews
Dubai, United Arab Emirates
Reviewed 3 days ago NEW

Staff is friendly and flexible, hotel is clean an tidy. Breakfast is good and the room is spacious and well furnished. The bed is not the best however. Not very comfortable. In-room dining service is excellent!

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Helpful?
Thank Ahmad A
Bucuresti, Romania
Reviewed 4 days ago NEW

Very nice and pleasant stay at Steigenberger. Have been there for two nights on a business trip and I have been impressed by the size of the room, the quality of the service and the dedicated personell. I would have only some minor 'drawbacks', but they can be subject to each person's choice. The breakfast: o lot of food options...

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Thank Călin P
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'Călin P', First of all, I would like to thank you taking the time to provide us with such detailed feedback about your stay. We take great pride in the presentation of our guest rooms and we were glad that you able to enjoy that. We truly appreciate your kind words about our staff. It's definitely a boost for...

Reviewed 6 days ago NEWvia mobile

I phoned the spa area to make a reservation. The women was soooo unfriendly as I asked about the prices! She stopped the phone call. I am sooo angry! Never use this! (I am not a Tourist. I live here!)

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Helpful?
Thank Ste P
Steigenberger M... I, Konuk İlişkileri Müdürü at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'Ste P', My name is Ulku Kizilkaya, Guest Relations Manager here at Steigenberger Hotel Istanbul Maslak. Our General Manager Mrs. Cansu Yorukoglu asks me to respond to your complaint about your recent experience with the Ocean Club Fitness & Spa services. It is our goal to provide the highest level of customer service. We rely on our guests to...

Reviewed 1 week ago NEWvia mobile

It was fantastic stay Great hotel with big rooms. Special thanks to guest relations and reception. Wifi conection good.i like bleasure concept .you have to stay in this hotel at least once for one time when you come to istanbul.,....

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Thank Mohamed T
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'Mohamed T' Thank you for taking the time to share your feedback following your stay at the Steigenberger Maslak Istanbul. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Guest Relations and Reception team, that they made an...

Vienna, Austria
Reviewed 1 week ago

in Maslak area, rooms ok but already a bit old, rooms are relatively large, friendly staff, room service available, different facilities such as gym available, lobby area quite nice, can recommend the hotel for a short stay in Maslak area

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Thank stefane352
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear ''stefane352'', First of all we would like to thank you for choosing Steigenberger Istanbul Maslak . We strive to ensure that our facilities and services are of the highest quality. I regret that this was not your impression. I would like to kindly inform you that with the re-branding, the hotel is currently undergoing a considerable renovation. It is...

Athens, Greece
Reviewed 1 week ago

Service is excellent. Restaurant is somewhat expensive. For food in the restaurant avoid the fruit-salad. The furniture in the room I stayed are old and certainly different from the ones I have stayed in the past (office, armchair, wordrope, etc.).

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Thank 448antonisp
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear '448antonisp' First of all we would like to thank you for choosing Steigenberger Maslak Istanbul for your accommodation need in Istanbul. We would like to kindly inform you that we have shared all your review details with the related department. We truly appreciate your kind words about our services. It'sdefinitely a boost for us every time we hear positive...

Moscow, Russia
Reviewed 1 week ago

Good hotel with good location and high level of service. Two things, which were a bit annoying: 1)shower holder in the bathroom was not fixed properly and 2) on last day exactly at 12.00 I've got a call from reception with the question when I'm going to check out, which spoiled overall impression. All the rest was perfect.

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Helpful?
Thank 609yuliay
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear '609yuliay', I appreciate your positive feedback about our hotel and thank you for choosing again to stay with us. I'm happy that you enjoyed your stay and thank you again for your high score.We do take pride in catering to our guests' needs the best way we can. On the other hand, please note that your concerns about our...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago

Satisfied with the services provided but on the other side there was some weaknesses like poor sped of internet in the room and in the closet there was only one hanger. Also in the restaurant ner reception it was possible to settle the account at the room because restaurant does not belong to the hotel.

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Thank A TripAdvisor Member
Steigenberger M... I, Halkla İlişkiler Müdürü at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear Guest, I am really disappointed to hear details of your recent stay. We strive to ensure that our facilities and services are of the highest quality. I regret that this was not your impression. It is my genuine hope that you give us another chance to serve you and show you the quality of service we are known for....

Ankara, Turkey
Reviewed 2 weeks ago

Everything was good,I enjoyed and feel happy my stay at this hotel.İt was a bit expensive with it's premises. Noise of heating system was uncomfortable and to sleep easily is not possible. I can recommend this hotel because ı did not face any problems.

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Thank ahmetunalo
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'ahmetunalo' First of all we would like to thank you for choosing Steigenberger Maslak Istanbul for your accommodation need in Istanbul. We would like to kindly inform you that we have shared all your review details with the related department also your complaint has been discussed by the hotel’s management. We truly appreciate your kind words about our hotel...

Dusseldorf, Germany
Reviewed 2 weeks ago

Perfect location and service provided from the friendly stuff in the hotel. Complete impression was fulfilled with professional and friendly stuff to make the staying experience on the excellent level.

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Thank milande2016
Steigenberger M... I, Genel Müdür at Steigenberger Hotel Maslak Istanbul, responded to this review

Dear 'milande2016', First of all we would like to thank you for choosing Steigenberger Istanbul Maslak . Also thank you for taking time to convey your comments regarding your stay. Our top priority is providing a great pride in the presentation of our guest and I will be sure to let our staff know how much of animpact they made...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access

Additional Information about Steigenberger Hotel Maslak Istanbul

Address: Buyukdere Caddesi 233 | Ucyol Mevkii. No. 233 Maslak, Istanbul 34398, Turkey (Formerly Sheraton Istanbul Maslak Hotel)
Location: Turkey > Istanbul
Price Range: $75 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Maslak Istanbul 5*
Number of rooms: 305
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, HotelTravel.com, Travelocity, Odigeo and Priceline so you can book your Steigenberger Hotel Maslak Istanbul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Istanbul
Istanbul Sheraton
Hotel Style:
#149 Luxury Hotel in Istanbul
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Questions & Answers

Here's what travelers have asked, with answers from Steigenberger Hotel Maslak Istanbul staff and other travelers.
4 questions
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Questions? Get answers from Steigenberger Hotel Maslak Istanbul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wonderful view with large room :)”
 of 5 bubbles ESD_85, 2 weeks ago | Read review
“Plz look on the air conditioner part, it is control system but some time I felt uncomfortable and called many times to increase the A/C. but not get proper response and no sleep well for many nights. Requested for cooler as well but I haven't get it too. Reception guys told no extra stock. So many people facing the same issue, plz look and remove the control system. ”
 of 5 bubbles 179nivashr, Nov 2, 2016 | Read review
“Try to get a room above 15th floor as traffic is quite noisy as it is on a busy road with cars driving all day and night.”
  • my room 1512
 of 5 bubbles ElroydBlake, Oct 27, 2016 | Read review
“Just change the pillows please and everything will be perfect ”
 of 5 bubbles 38abdullahs, Oct 26, 2016 | Read review
“very nice and quiet rooms”
 of 5 bubbles mohammadb915, Oct 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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