The Good: At check-in we were pleasantly surprised with an upgrade, an offer to a "family" room or a "Suite". The suite though was not much of a "suite" apart from a sofa in the room. The location is good. Close to Taksim square. Gorgeous sunset (if the room is on that side). The breakfast is reasonable, good selection of breads. The best part of the breakfast is the staff led by a superb restaurant manager who helped out even in the cleaning up and gave personalised attention to everyone. The Bad: The bathrooms are quite small and poorly lit. The kitchen sink was blocked the day we moved in and is spite of multiple complaints did not get fixed over the 4 nights we stayed there. Although it was cool outside at night, the room was "stuffy". We could have kept the window open, but the noise was disturbing. The AC was pretty poor and again in spite of complaints every day, it did not get fixed. We respect the pride of the people of any country in their language, so with no disrespect would like to state that communication in the hotel was very difficult except a few of the front office staff, which made life very difficult for us to get anything done. It is marked as a 4 star hotel on various sites including on their own board, but having seen a few 4 star hotels, this does not stand up to the standards. Conclusion: We would not choose to stay there again.…
We justbfinished our stay here and I would recommend to everyone is a great location cleaned hotel what makes it special os their welcomed staff which always helped with solution. Also their free breakfest is really good one. See U again guys.
The worst thing about this hotel is that it is really not a clean hotel, really dirty. In general there is not a single positive thing about this hotel. Staff are unfriendly as well. Also it is quite expensive for what it offers. Room climate doesn’t work properly. The most important thing about this hotel is that it is really dirty so be careful.
This is a top-notch quality hotel, with very attentive staff. First, they upgrade my deluxe room to a suite, for free. Loved that. 2nd, the room was super clean, every thing worked perfectly, heating, lighting, wifi, water, perfect. Bed was super comfortable. And the cherry on top, was the view of the Bosphorous at night, simply WOW. I'd definitely recommend, even though my stay was very short, and didn't get a chance to try their facilities or breakfast, I'd come back again. Location is great to Istikbal street and Taksim square (where all the action is).
This is my 7th time staying in this hotel, I always come back due to its location near Istiklal street. However, I always faced the same problems and this will be my last time for sure. 1st the rooms are extremely dirty, the dust is everywhere; they don't know how to clean properly especially after each guest. So for that I give 0/10 for hygiene and cleanliness. 2nd the air conditioner wasn’t working all the time, although I called for help and they always came and tried to fix the problem but nothing changed! I stayed for 7 nights with no air conditioner in which we had to open the windows and that’s really bad! 3rd the breakfast they offered wasn’t a buffet as they stated, they choose what to put for you and all the food was bad especially the cheese smelled really bad! 4th, the rooms need a lot of maintenance, some of the stuff are broken like the sink and the curtains so all the sun entered while we were asleep. For those reasons I don’t recommend it, hopefully changes will be made in the future but I doubt it since nothing changed already!…
Dirty, Worst Breakfast, Towels broken, Worst Wifi Ever, Bathroom with glass door, there is no privacy, please spend more money and go to other hotel one block from this. By the way, you can find cats at the restaurant.
Nice room, good equipped. Nice view. Acceptable breakfast. Good location, it is near bus station to both airoports and not far from main shopping street, also it is near ship station for Bospour one-two hours cruise tour on strait. The only minus is a construction site nearby and, as it seemed to me surprisingly, they can make noise at night.
Location was the best, our room was a bit small. I really liked the view of the room. It was really special during the night because of the lighting of the bridge. The staff of the hotel were so kind and caring.
they don't restoked amenity, they don't respect costumer, the price the hotel was not consistent. they don't offer me any GYM or other service, over all not good experience ,nothing works receptionist are not professional.
Place is in a great location. It is something that has a great potential but unfortunately nothing works. Pictures on internet are completely misleading. We were there for 3 nights, we booked a suite as we have big bags due to our long trip in Turkey. When we arrived we were put into a different room because there was something wrong with power on the floor our suite was on. Ok that is fine, but they never offered anything due to the inconvenience, also in the shower converter from the handheld shower to the overhead shower was not working. Then when we moved to the suite the next day, in there curtain between master room and shower could not be lowered, so I told them to fix it, when I checked later it was still broken, we were able to move it halfway but it was really annoying. Keys were being deactivated daily, when I said something guy at the front desk said it was because I am holding a phone in my hand, WOW making excuses up just because. I have traveled many, many time and have never had that issues in my life. I know that keeping keys by credit cards can due that but that was not a case here. Elevator is super slow, TV did not work. Overall not a great experience. Its too bad because its a cure place if things would be the way they should.…