I tried to stay here with my friend who was visiting Istanbul and I was not welcome because I was too ugly. We had to leave the hotel and I still waiting for the second night refund. Staff they don’t speak English! Called and email the hotel several times for my refund. Thank god, I paid with American Express, there is a case opened against the property. They don’t like locals staying in the property.
I was humiliated and discriminate for no reason. My friend didn’t do anything wrong, when the staff told him, “you are not welcome to this property”. This was totally unacceptable! When I asked why he is not welcome since he is the other guest, the answer was “he looks too ugly stay in the hotel” a room that I booked for 2 people. I was in shock. My friend wasn’t ugly at all, but he is local. I have proof of the conversation with the front desk agent agreeing that we need to leave the property that early morning. The staff barely speak English. They are very rude. The housekeeper was the rudest person I’ve ever meet.
I stayed here on my vacation to Istanbul with my wife for 5 nights and it was amazing! The location in Cihangir is an easy walk to the Taksim Square metro and nightlife of Istiklal St., close to cheap late night fast food and shopping. It is a very safe and quiet part of town at night (yes there is a dog park so daytime does have some noise) and you and walk at any time without fear. The interior is lovely and spacious if you get one of the upper suites. The staff is friendly, speak excellent English and are always available to help.
This place is in a fantastic location. Close to the nightlife and bars streets of Istanbul but. We've stayed there for 4 days the neighbourhood is kind of cool but very close by a dog park constant dog barking if you don't like dogs barking 24hrs a day I would avoid this place like plague! Also, there were people hanging around by the entrance of the hotel looked bit dodgy, I understand in big cities there are some characters bit challenging in appearance but this bunch were quite intimidating we've bumped them twice so might be some locals, same guys looked like having some argument on both occasions! Scary we are not used to it :/ Right by the entrance. This building not designed as purpose-built hotel converted from an apartment but kind of clean and you can tell effort has been made to keep clients happy. They were a few times we noticed receptionist was definitely intoxicated. We've avoided any contact with him kept it to a bare minimum. I must mention the hotel smell of smoking! (Not my favourite smell as a non-smoker) I would definitely stay in the same area a bit further away from the dog park and avoid this hotel. …
I stayed in Deluxe Suit. The suit was super cosy. It was designed to make us feel like in our home. everything was super clean. Every details in suit made me feel super happy, like toast maker, cleaning machines, bed with massage controller, the shower was the greatest also! after a very hard working day the room made me sleep very big smile! I recommend a lot!