I booked a trip to Istanbul for 12 nights with my Mrs and 1 year old baby. Nick at Away Holidays suggested Avicenna hotel, he said its 4 star. I specifically asked him is there a swimming pool in the hotel and he said yes. When we went there the guy at reception says your booking starts after a week. I showed him the paperwork and then after making calls he checked us in. Avicenna Hotel and room was awful 2 star. Thousands of ants in the room with my baby crawling here and there. My baby had to sleep on the sofa, they didn't provide anything. Bathroom towels had holes in them. There was kettle and tea cups in the room but they didn't provide any tea, sugar, coffee and milk. When i asked they said we don't do it. For included breakfast in their own hotel, they only provided milk for tea once in 5 days. Whenever i asked for milk for my tea, they said we don't do milk. There was no swimming pool either. Is this 4 star hotel i paid for, no milk for tea during breakfast, no tea, sugar, coffee and milk in the room? I rented out a car but Avicenna hotel didn't even let me park for an hour in their parking in front of the hotel. I had to keep parking elsewhere. I could only stay 5 nights due to poor health and safety of my baby and lack of facilities. I had to book and paid for a better hotel nearby for remaining nights. I sent many emails to Nick and customer services at Away Holidays but not a single reply.…
5 day stay 17/10/20 Staff 100% helpful B/fast good,room cleaned E-day walking dist to spohia,blue mosques, tram 10 mins to bazar/B cruise & attractions Plz place tea/coffee in room on arrival. Loved it.
I stayed here for 3 nights in September. The location is excellent, really close to the Blue Mosque square. The decor is really pretty, although my room was showing a little bit of wear, especially on the curtains. A kettle is provided but no tea or coffee. The bed was comfy. The terrace where you have breakfast has great views of the Bosphorus. Due to covid the breakfast is a platter served to your table, it was enjoyable but the first day I got two eggs and the other days it was just one? I walked across to the new city one day and it took about an hour.
Great hotel with lovely staff. very profetional and friendly. Always available, great location with an amazing view. my favorite hotel in istanbul... front desk staff are the best. restaurant has the best view in town.
I booked this hotel for 3 nights through travel agent £98 per night. I was shocked on my arrival at the hotel no way near what it said on website photos of the room are so misleading very very small room dirty and smelly. I opened the balcony door the handle came off. We could not stay 3 hours never mind 3 nights. I had to check out with in half an hour and rebooked in a different hotel.I was left £300 out of pocket and spoiled my wife’s 70th Birthday..