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Park Hyatt Istanbul - Macka Palas

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Bronz Sok. No:4 Tesvikiye, Sisli, Istanbul 34367 Turkey
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 10/14/20
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Traveler (352)
Room & Suite (363)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Park Hyatt Istanbul - Macka Palas
Updated 08/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#114 of 1,882 hotels in Istanbul
Location
Cleanliness
Service
Value
Travelers' Choice
The stylish five-star hotel houses a total of 90 generously sized deluxe rooms and suites. Decorated with Ara Güler's black-and-white Istanbul photography, traditional Turkish patterns and icons represented in contemporary scale and composition, the hotel fills the guest with what we call "unexpected pleasures". The finest food and beverage facilities at 'The Lounge at Park Hyatt' offering all-day dining, including breakfast. The outdoor facilities include an outdoor pool and The Terrace. The Spa offers the ultimate in relaxation after a busy day in town. Be it a business trip, a city break, a shopping spree, or the perfect honeymoon, our city hotel in Istanbul offers all that you need.
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Room & Suite (363)363
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Baggage storage
Concierge
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Residential Neighborhood
988Reviews18Q+A100Room tips
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Worldwide Travel wrote a review Sep 22
Bangkok, Thailand2,408 contributions246 helpful votes
+1
For a variety of reasons I have stayed in many hotels in Istanbul but I had not tried Park Hyatt until recently. I intended to stay in March but my plans were disrupted by covid so I made a second attempt recently after checking out of St.Regis to compare directly with Park Hyatt as the two hotels are only one block from each other. I was glad I could get a suite upgrade as Globalist at PH unlike at StR where suites were fully booked, but the suite at PH was quite disappointing. I am one to highly value loyalty program suite upgrades generally speaking and clearly PH showed me that upgrades are more likely as Globalist than they are at StR as Marriott Ambassador which is a great start. The problem is that as suites go, at the risk of sounding like I complain about upgrades, this PH had one of the worst PH suites I have seen in recent memory. First of all the hardware is aging unlike StR which is a relatively new construction. The dark brown and industrial carpet at PH is of a different era contributing to the problem that the entire room felt quite dark, not due to lack of windows but because the room had a view of nothing, just facing a building in front and not much sunlight into the room. In addition, even though it was a suite, at 51 square meters this is quite small for luxury hotel standards go, in fact it’s even smaller than the standard room at Raffles Istanbul which is over 60 sqm. There was not a whole lot which was impressive about this room other than perhaps the shower enclosure which also served as a steam room, something we can rarely see elsewhere. Also one faucet in the bathroom was filtered water which offers an alternative to endless supplies of plastic water bottles. I also appreciated that the room was at the far end of a corridor and had good soundproofing so we were not disturbed by noise at any time during our stay. However everything else was entirely forgettable, if I compare to suites in other PHs of the world this was nothing special, and also thumbs down for not even providing standard Park Hyatt bathroom amenities Le Labo: instead we had Aromatherapy. Service was fine for a hotel of this caliber but it was not without issues. For example staff walked into our room without knocking despite the Do No Disturb sign being turned on, and it was difficult to reach staff at reception by phone; sometimes the phone line would just ring endlessly with nobody to pick up. During our stay we did not request housekeeping to be done but just called to get some items replenished but they did not always bring all that we requested. Dining was a strength of this hotel in my opinion. Service in the restaurant was quite good and polished; food options were upscale and could compete with StR. One other aspect where PH was inferior to StR was not food itself but it was the fact that PH did not allow breakfast as in-room dining post-covid – it was restaurant only. At StR we were offered the choice, free of charge. We also ordered room service for dinner a couple of times and dishes were excellent. Overall PH is cheaper than StR which is fair because the product is inferior, but if I compare with other options in the city I am not sure it’s worth the premium over Conrad (for example) which is usually much cheaper, they generously upgrade Hilton Diamonds to suites with nice views, they have a lounge, and while service is not at the same level as PH, the value proposition is better than PH in my opinion. If I compare with Fairmont, service is equally good, and usually I receive a premium suite there which looks much better than PH without having to pay a big price difference. For Hyatt loyalists it’s unfortunate that Hyatt does not have a better option than PH because Grand Hyatt is also aging; I personally intend to try Hyatt Centric in the future which is more recent than PH and also cheaper. It might be the better choice within Hyatt but this Park Hyatt is clearly not among the best in the world.
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Date of stay: September 2020
Cleanliness
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1 Helpful vote
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Response from A Yigin, Müşteri Hizmetleri / Ön Büro at Park Hyatt Istanbul - Macka Palas
Responded 2 days ago
Dear Guest,Thank you very much for your time to evaluate your recent stay and share your comments that enabled us to see that we have failed to fulfill your expectations on some aspects. Please accept our sincere apology for the inconvenience. As Park Hyatt Istanbul family, your feedback as it is instrumental in helping us to identify the areas where we can improve. Please be assured that your comments have been addressed with our manager to ensure that we maintain the standard of services that our guests expect from the Park Hyatt Istanbul .On the other hand, it was very encouraging to see that the services provided from Lounge Restaurant was to your satisfaction. We hope that you will allow us another chance to be of service to you to demonstrate that your experience was an exception and not our usual standard. We do look forward to have you as our guest again in the near future.Kind regards,A. Yigin, Guest Experiences Manager.
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Pete H wrote a review Sep 18
Reno, Nevada148 contributions82 helpful votes
The property reminds me in some ways of Hyatt Vendome Paris. The hard-product is old(er) and dated but stunning nevertheless. A completely different feel from modern properties, which we enjoyed as a change of pace. The bed was notably comfortable. In spite of being smack in the middle of town the room was VERY quiet, contrasted to other hotels in cities where all you hear is sirens all night long. . Soft-product as with most all Hyatts is excellent. Felt 100% unworried in regards to the virus. Superb experience as a Globalist :-) Great part of town for walking which we did in a big circle for 3 hours and it is very "colorful"!
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Date of stay: September 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Arzu Yigin, Müşteri Hizmetleri / Ön Büro at Park Hyatt Istanbul - Macka Palas
Responded 1 week ago
Dear Pete H, Thank you for taking the time to share your review on Tripadvisor.It has been an honour to read that we have been able to make your recent experience at Park Hyatt Istanbul Macka Palas so memorable. Your kind compliments are most welcomed and we look forward to having the pleasure of welcoming you back to Park Hyatt Istanbul Macka Palas in the future. Sincerely, A.Yığın.- Guest Experiences Manager
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Michael S wrote a review Sep 1
London, United Kingdom16 contributions1 helpful vote
Overall a pleasant stay with concessions made to staying during a pandemic - which is to be expected but disappointing. - The pool area only allows for 7 people which was fine as it was never busy. It's a lovely relaxing space but not sure if that will remain when the big restaurant next to it opens up again - Service was very hit and miss. They are obviously understaffed which resulted in no proactive service let alone ignoring calls for drink service while at the pool. - Service at breakfast was great - though the food offering could be improved. The self-service food was individually portioned and wrapped but was very limited. You could order from the a la carte menu. - Room servicing is done on request but no one told us about this until we questioned why it hadn't been done. I find this actually better as you could request it when going out - Room service food was left out in the corridors for long periods of time - The rooms are great especially the spa rooms with a huge bath and private steam room. The hotel is starting to show it's age which is forgivable when you get amazing service. Unfortunately on this trip we didn't feel like that was the case so I'm not sure it's worth the still premium price tag. One thing that is completely tacky and out of place at any hotel, let alone a 5-star Park Hyatt is the GIANT mural to 'Salt Bae' who is a Turkish chef that bought the building. It's so out of place that I'm surprised Hyatt has allowed this as it is no way in keeping with their brand identity and cheapens the building.
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Date of stay: September 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Arzu Yigin, Müşteri Hizmetleri / Ön Büro at Park Hyatt Istanbul - Macka Palas
Responded 3 weeks ago
Dear michaelhs, Thank you for your constructive feedback and we hope that your travels will bring you back to Istanbul in the near future and it will be our pleasure to welcome you again as our guest. Kind regards, A. Yigin, Guest Experiences Manager.
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That guy from Wellington wrote a review May 2020
Canada137 contributions10 helpful votes
The hotel facilities could be a bit old, but the service is definitely up to the Park Hyatt standard. Very efficient service, breakfast is great. Beautiful sea view from the room. Love the tub and the steam room.
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Date of stay: July 2019
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Response from Arzu Yigin, Müşteri Hizmetleri / Ön Büro at Park Hyatt Istanbul - Macka Palas
Responded May 21, 2020
Dear somewellingtonian, Thank you for taking the time to share your review on Tripadvisor. We were delighted that you have enjoyed your stay with us and have carried back pleasant memories of our hotel and the services on offer.Thanking you once again on behalf of the Park Hyatt Istanbul team and look forward to the pleasure of having you as our guest in the near future.Sincerely, A.Yığın.- Guest Experiences Manager
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions65 helpful votes
The best hotel in Istanbul, the staff are very charming and helpful, Art Deco style is always beautiful, everything is above the Park Hyatt standards and sometimes even exceeded my expectation. Breakfast is very delicious
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Date of stay: June 2019Trip type: Traveled with family
2 Helpful votes
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Response from Arzu Yigin, Müşteri Hizmetleri / Ön Büro at Park Hyatt Istanbul - Macka Palas
Responded Mar 23, 2020
Dear theguyfromthatonebar, Thank you for taking the time to share your review on Tripadvisor. We are truly delighted to read that you enjoyed your stay in overall. Your kind compliments are most welcomed and we look forward to having the pleasure of welcoming you back to Park Hyatt Istanbul Macka Palas in the future. Sincerely, A.Yigin.- Guest Experiences Manager.
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PRICE RANGE
$201 - $353 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park hyatt istanbul - macka palas hotel istanbul
LOCATION
TurkeyIstanbulSisli
NUMBER OF ROOMS
90
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Frequently Asked Questions about Park Hyatt Istanbul - Macka Palas
Which popular attractions are close to Park Hyatt Istanbul - Macka Palas?
Nearby attractions include City's Nisantasi Shopping Center (0.3 miles), Macka Parkı (0.2 miles), and Cemil Topuzlu Open Air Theatre (0.2 miles).
What are some of the property amenities at Park Hyatt Istanbul - Macka Palas?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Park Hyatt Istanbul - Macka Palas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Park Hyatt Istanbul - Macka Palas?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Park Hyatt Istanbul - Macka Palas?
Yes, parking is available to guests.
What are some restaurants close to Park Hyatt Istanbul - Macka Palas?
Conveniently located restaurants include Juno, Nisantasi Baskose, and Cesme Bazlama Kahvalti.
Are there opportunities to exercise at Park Hyatt Istanbul - Macka Palas?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Park Hyatt Istanbul - Macka Palas have an airport shuttle?
Yes, Park Hyatt Istanbul - Macka Palas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Park Hyatt Istanbul - Macka Palas?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Park Hyatt Istanbul - Macka Palas?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Park Hyatt Istanbul - Macka Palas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.