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Cinnamon Grand Colombo

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Cinnamon Grand Colombo
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3,058 Reviews from our TripAdvisor Community

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Showing 2,799: English reviews
Reviewed August 31, 2015 via mobile

The hotel is a five star property and located next to the beach and on the main road. The ambience is really nice and the rooms are pretty comfortable. The staff is courteous too and very friendly. The rooms and passages are well lit and give you good vibes. You must try the breakfast spread. It is awesome and you...

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Helpful?
Thank Dr.Peeyush C
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your complimentary review of the Cinnamon Grand Colombo. We appreciate you taking the time to complement our rooms and facilities as well as the hospitality of our team; and for recommending the buffet. We trust you will stay with us again this year, maybe for a longer time, and enjoy more of our services and cinnamon hospitality....

Reviewed August 31, 2015 via mobile

Location in a very good neighborhood in Colombo with access to lots of good restaurant all in waking distance , pool is small and not inviting while you get access to Gym in the facility and a much better one in a walking distance Big and impressive lobby that host events every night almost , good coffee and clean The...

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Helpful?
Thank Jeff S
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your kind review. We are so glad to know that you had a good stay with us and appreciate your feedback on our rooms and amenities. Whilst thanking you for your recommendation, we are looking forward to your continued patronage. Best wishes.

Hong kong
Reviewed August 30, 2015 via mobile

great hotel; despite being a big hotel; I prefer stay in small boutique hotel; but the welcoming staff makes the difference; the pool is great for good laps; great choices of restaurant; I dined twice by the pool, Mohammed and all staff there are wonderful, Rooms are spacious; clean and very comfy bed!

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Helpful?
Thank Lucy S
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your excellent review of the Cinnamon Grand Colombo. I am so glad to note that the hospitable staff made all the difference – makes me really proud of them. We are also glad you like the rooms and facilities as well and we look forward to your continued patronage. Thank you.

London, United Kingdom
Reviewed August 29, 2015 via mobile

What a great way to spend the final couple of nights after months of backpacking. The staff at Colombo Grand were so friendly during my stay from the moment I checked in until way after checkout too. I was pleasantly surprised to receive an upgrade, which goes to show how accommodating they are to your needs. Had a very professional...

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Helpful?
Thank math5g33k
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for spending the final couple of nights at the Cinnamon Grand Colombo. It is a pleasure to note that you had an enjoyable stay with us and especially enjoyed the warm hospitality, besides the amenities. We take pride in ensuring our customer’s satisfaction and as such, your complimentary feedback is very valuable to the whole team. Thank you...

Peebles, United Kingdom
Reviewed August 28, 2015

In Colombo for five days working with a little sightseeing. The Cinnamon Grand is a very large hotel one block back from the Indian Ocean and the Galle Face Green. There are eleven restaurants where most imaginable culinary tastes can be met. Our team were all staying on the Executive Club level. The club itself has a better than average...

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Helpful?
Thank John S
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your feedback. Whilst we are pleased to note that you enjoyed your stay with us and recommend our choice of restaurants, we are sorry about the issues that some of the team members faced. I hope they recovered enough during their stay with us, to take back some good...

Doha, Qatar
Reviewed August 28, 2015

We stayed in Cinnamon Grand on 25th-27th August 2015. The front desk and other hotel staff were extremely courteous. Really enjoyed the stay thanks to the two swimming pools along with Sauna and Steam Bath. The complimentary breakfast was fine. They could have added more facilities in the kids area. The wifi in the room was rather slow. The hotel...

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Helpful?
Thank Sijoy R
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for reviewing the Cinnamon Grand Colombo. We are so glad that you enjoyed your stay with us and appreciate your compliments on the facilities and food. We trust your next stay with us will be seamless and enjoyable and look forward to welcome you again. Best wishes.

Westerham, United Kingdom
Reviewed August 28, 2015 via mobile

We stayed at the Cinnamon for a friends wedding in Columbo. The hotel is absolutely huge; we had a room on the 7th floor which was clean, well maintained and large if a little tired around the edges. The room was slightly spoilt by the view of the car park from the window...you can't have it all! The staff were...

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Helpful?
Thank James L
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review. I regret to read that your stay in the hotel has not been typical of guests’ experiences. We do appreciate your compliments on the team; however, we have noted your comments and will certainly take it up for discussion and necessary changes. We hope we will have...

Nottinghamshire, United Kingdom
Reviewed August 27, 2015

After touring India and Sri Lanka this was the perfect hotel to stay for 2 nights at the end of this trip. A quiick check in with friendly staff and soon we were in our well appointed room. The hotel has an excellent location, especially close to Galle Face Green, where the sunsets are simply stunning. Breakfast offered an impressive...

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Helpful?
1Thank TrentSherwood
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your complimentary review of your stay at the Cinnamon Grand Colombo. We are delighted to know that you had a great stay and enjoyed the room and services. We are very glad you enjoyed the breakfast and facilities too and look forward to welcoming you again sometime in the future. Best wishes.

Kuala Lumpur, Malaysia
Reviewed August 27, 2015

Super grand and huge! Super grand breakfast and dinner buffet too with local Sri Lankan cuisine mixed with Asian and Western cuisine! A mini mall just next door within 2 mins walking distance adjoining to the main hotel.

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Helpful?
Thank meisia
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for complimenting the Cinnamon Grand Colombo. We are delighted that you enjoyed your stay and dining experiences and look forward to your continued patronage. Best regards.

Swanland
Reviewed August 26, 2015 via mobile

Excellent customer service on the Exec Floor ensures a rating of 4/5.the bedrooms and general decor looking tired and not as clean as on previous visits. Service for breakfast in the downstairs cafe is very slow, despite more staff than hotel guests. The CG will need to raise its game to retain customers with all the new hotels being built...

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Helpful?
1Thank JamesSwanland
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your stay at Cinnamon Grand Colombo, and for your patronage. We have noted your comments and sincerely regret your disappointment over the issues encountered. Please accept our sincere apologies and rest assured these issues will be addressed in our on-going endeavour to provide premium services to our valued guests. We do hope that these shortfalls will not...

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Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 

Additional Information about Cinnamon Grand Colombo

Address: 77 Galle Road, Colombo, Sri Lanka
Location: Sri Lanka > Western Province > Colombo
Price Range: $167 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Cinnamon Grand Colombo 4.5*
Number of rooms: 501
Reservation Options:
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel
Hotel Style:
#3 Family Hotel in Colombo
#3 Business Hotel in Colombo
#4 Spa Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
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Questions & Answers

Here's what travelers have asked, with answers from Cinnamon Grand Colombo staff and other travelers.
20 questions
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Salt Lake City, Utah
4 months ago
Kolkata (Calcutta), India
2 months ago

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Questions? Get answers from Cinnamon Grand Colombo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room in the new wing”
 of 5 bubbles BPB2012, 6 days ago | Read review
“Choose city view & higher floors to have a good”
 of 5 bubbles mysticmuni01, 1 week ago | Read review
“Main Road view”
 of 5 bubbles kumu351, 1 week ago | Read review
“Choose a package with Buffet breakfast”
 of 5 bubbles wadner1, 2 weeks ago | Read review
“Great service”
 of 5 bubbles kaveemalhaa, 2 weeks ago | Read review
5 of 5
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