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Cinnamon Grand Colombo

Cancelon$115*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
$250*
$115*
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Cinnamon Grand Colombo
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3,372 Reviews from our TripAdvisor Community

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Showing 3,095: English reviews
Dubai, United Arab Emirates
Reviewed July 27, 2015

Large Hotel with 2 wings. Efficient friendly staff. Variety of restaurants to choose from. Could get a bit crowded and noisy during weekends due to booked functions like weddings, which are popular. Stayed here for 2 nights on a business conference. Comfortable room overlooking the pool. Would recommend hotel as among the first choices in Colombo for all round satisfaction.

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Helpful?
Thank Shokat S
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your review and recommendation. We are pleased that you had a satisfying stay and appreciate your kind compliments to our hardworking staff. They would certainly be glad to have ensured guest satisfaction. Thank you once again for your recommendation and we look forward to your continued patronage. Best regards.

Sydney, Australia
Reviewed July 26, 2015

This is basically a very good hotel in a good location and there are lots of staff to assist......if you can get them to understand you and you can avoid being fobbed off (re-directed to someone else ). One other thing there are apparently 14 restaurants, the challenge is to locate them!! The jewel in the crown however is the...

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Helpful?
Thank stuart t
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

We appreciate your review of the Cinnamon Grand Colombo and your recommendation. Since the hotel is actively working to improve service levels your feedback is valuable and will help us serve you and all our guests better. Thank you for your note on the dining options and your comments on the Nugagama and we look forward to your continued patronage....

Jeddah, Saudi Arabia
Reviewed July 26, 2015

The Hotel is one of the better hotels in Colombo, good rooms, good service and friendly staff. We visited twice the Lagoon Seafood restaurant, food is great, service excellent, however, it is a little costly.

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Helpful?
Thank GERTraveler
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are glad you liked the rooms and service and thank you for your compliments on our cuisine, particularly at the Lagoon. It will be our pleasure to welcome you again to enjoy more of our facilities and cinnamon hospitality. Best regards.

Calicut
Reviewed July 24, 2015

Dear all travelers, This is the fourth time I am using Cinnamon Grand hotel in Colombo. Our room booking is done every time before the arrival dates and every time our guest have to wait in the reception for rooms to get ready. Simple excuses they say your room is not booked here, last moment booking, we dont get confirmation...

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Helpful?
2Thank SoulManCalicut
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for choosing the Cinnamon Grand Colombo and for your feedback. However, I regret to note that your guests have not had a pleasant stay with us. Please accept my sincere apologies for the issues you have faced and for the inconveniences caused to your customers. The hotel is actively working to improve service levels and as such we...

London
Reviewed July 24, 2015 via mobile

I booked a stay for my cousin's Wedding day and he was the Groom. I made all prior arrangements for the visit and payment's and specifically asked them not to ask the Groom (my cousin) for any method of payment at check-in and it's a Gift that's the reason I paid in advance. However, at check-in he was asked to...

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Helpful?
2Thank NizreenIsmail
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for choosing the Cinnamon Grand Colombo for your cousin’s stay in Colombo. However I deeply regret to note the unacceptable issues he was faced with and I sincerely apologize for the hassle and inconvenience caused to both of you. We take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon thorough review of...

nagpur
Reviewed July 24, 2015

the hotel is a very big hotel and is efficient in all parameters....but the rooms are quite old styled and don't seem to have been upgraded in a long time.....nothing to fault,but nothing to write about too...there are 2 wings to the hotel...maybe the other wing has better rooms....will recommend for stay if you get at reasonable rates....room service food...

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Helpful?
Thank babsNagpur
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your kind review of the Cinnamon Grand Colombo. We are pleased to note that you found the service good and appreciate your comments. We are also pleased to inform you that refurbishment is in the pipeline and we are looking forward to welcome you back to serve you with our improved services and cinnamon hospitality. Best regards.

Kansas City, Kansas
Reviewed July 24, 2015

This group has some excellent hotels. We stayed with them in Colombo, Haberana and Kandy. Each one of these places has a unique flair to it. The service was excellent at all places. Especially, Mr. Chandimal, the concierge in-charge at the Cinnamon Grand was fantastic. Etihad airlines misplaced our baggage and we had to survive three days in Sri Lanka...

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Helpful?
Thank MnD-KC
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo after having had an enjoyable stay at our 2 other properties. We are delighted to note that the service was excellent in all three and very specially appreciate your commendation to Chandimal at the concierge. We are very glad that he followed up on your matter and that you left the...

Weligama, Sri Lanka
Reviewed July 23, 2015

We go there especially for the restaurant to experience (that's the right word for it) the special dishes hard to find in another place and at such a unique surrounding. And these dishes are remarkably reasonable priced even compared to average beach restaurants these days ! The staff is as can be expected helpful and basically every request will be...

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Helpful?
Thank Jan v
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for your review of the Cinnamon Grand Colombo. Whilst it is pleasing to receive your commendations on our cuisines and ambiance we do sincerely apologize for the inconveniences due to the issues you had faced. Please feel free to express your concerns during check-in when you stay with us in the future; and we will certainly see how...

Reviewed July 23, 2015 via mobile

The food and the service is from a different class all together. Loved the lobsters and the crab. Very filling potions and worth for the money you pay. The service was excellent and the staff was very friendly. We had a very relaxed and a delicious experience.

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Helpful?
Thank Shannesp
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for reviewing the Lagoon at the Cinnamon Grand Colombo. We are delighted to note that you have enjoyed your dining experience and we greatly appreciate your kind compliments on the cuisine and service. We look forward to your continued patronage. Best regards.

Glasgow, United Kingdom
Reviewed July 22, 2015

I spent 3 nights in Cinnamon Grand. This was one of my favourite hotels that I stayed in during a tour of Sri Lanka. It is a huge hotel, very busy with lots going on. We arrived very early at the hotel on the day of check in and amazingly we were given access to our room at 9am. Which...

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Helpful?
1Thank arr91
Cinnamon-Grand, General Manager at Cinnamon Grand Colombo, responded to this review

Thank you for staying at the Cinnamon Grand Colombo and for your complimentary review. We are so pleased to note that you had an excellent stay and liked the rooms and facilities as well as the dining options. We do appreciate your words of praise on our hotel as well as your high recommendation and look forward to welcome you...

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just 35 kilometers from the Bandaranaike International Airport (BIA), luxurious Cinnamon Grand Colombo is located in the heart of Colombo City’s business, shopping and entertainment center. Elegantly designed, spacious rooms at the Cinnamon Grand offer a wide range of in-room amenities, king size beds, and a pillow menu to ensure your comfort and pleasure. All rooms feature carefully attended-to bathrooms and toiletries, large flat screen TVs, a mini bar, and WiFi access. The hotel’s 14 restaurants provide an electric mix of international cuisines, including award-winning Sri Lankan seafood at the Lagoon Restaurant & Garden, and the best of European fine dining at the London Grill. To wind down, guests can patronize Cinnamon Grand’s poolside ‘Breeze Bar’ or typical British pub style ‘Cheers Pub,’ and enjoy a wide range of cocktails, beer and fresh juices. There are two gymnasiums, a spa retreat, a tennis court and two pools. Cinnamon Grand is also located right next to Colombo’s high end shopping mall, Crescat Boulevard. Cinnamon Grand Colombo is fully accessible and is an environmentally friendly property. ... more   less 

Additional Information about Cinnamon Grand Colombo

Address: 77 Galle Road, Colombo, Sri Lanka
Location: Sri Lanka > Western Province > Colombo
Price Range: $152 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Grand Colombo 5*
Number of rooms: 501
Reservation Options:
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Also Known As:
Cinnamon Grand Colombo Hotel Colombo
Cinnamon Grand Hotel Colombo
Cinnamon Hotel Colombo
Colombo Cinnamon Grand Hotel
Hotel Style:
#3 Business Hotel in Colombo
#3 Spa Hotel in Colombo
#3 Family Hotel in Colombo
#4 Romantic Hotel in Colombo
#5 Luxury Hotel in Colombo
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Questions & Answers

Here's what travelers have asked, with answers from Cinnamon Grand Colombo staff and other travelers.
20 questions
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Salt Lake City, Utah
9 months ago
Kolkata (Calcutta), India
7 months ago

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Questions? Get answers from Cinnamon Grand Colombo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Floors 7, 8 & 9 are the Executive Floors. Sea view is good.”
dj09042017, 5 days ago | Read review
“Try and get the pool / lake view”
Myrnamug, 1 week ago | Read review
“Choose Taj Samudra instead and have value for money”
Vikram075, 1 week ago | Read review
“Views of the pool or lagoon are nice - corner suites are larger than normal rooms.”
car0leshaw, 1 week ago | Read review
“Stay at on the executive floors for amazing service!”
Ajarosch, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Cancelon
$115* /night
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Prices are for 1 room, 2 adults
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