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Islamabad Serena Hotel

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Khayaban-e-Suhrawardy, Islamabad 44000 Pakistan
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (575)
Room & Suite (121)
Dining (51)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Islamabad Serena Hotel
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 86 hotels in Islamabad
Location
Cleanliness
Service
Value
Travelers' Choice
A visit to Islamabad Serena Hotel is more than just a comfortable stay at the only 5-star deluxe hotel in Pakistan, an affiliated member of the Leading Hotels of the World. It is a vivid immersion into the culture, heritage and lifestyles of Pakistan’s capital, a relatively undiscovered city boasting exhilarating scenery as well as some of the most colourful musical and culinary traditions in the world.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
Concierge
Currency exchange
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
VIP room facilities
Iron
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
781Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Tauseef wrote a review Oct 25
London, United Kingdom14 contributions
it is one of the best hotel in Islamabad but not kids friendly, nothing for kids to do vs e.g. PC Bhurban. they can do a lot to make it family-friendly but i think they are geared towards businesses in pros, their GYM and pool are very good.
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Date of stay: October 2020
Value
Cleanliness
Service
Room Tip: always ask for a room on the top floors for a great view
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KK L wrote a review Oct 23
London, United Kingdom60 contributions4 helpful votes
On very beautiful prime location in capital an extraordinary hotel which provides the high standards decoratively rooms and restaurants. Food quality also very great. Staff very helpful in professional way. Love to stay again.
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Date of stay: January 2020
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: High floor rooms nice
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Yusuf M wrote a review Oct 15
7 contributions
I stayed here with my mother on checkin we were given a complimentary upgrade to a junior executive suite. The room was amazing also we were allowed vip entrance in to the business lounge which was very impressive and made us feel very special. The hotel is fantastic lovely atmosphere. Best hotel in Pakistan service was 5**. Breakfast was off very good variety. Used the spa service this was very clean and tranquil. They had a instrumental band playing in the lobby that created a nice environment.
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Date of stay: January 2020Trip type: Traveled with family
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Furqan M wrote a review Sep 2020
1 contribution
Poor quality mattress and dirty toilets. Room I received was in terrible condition and mattress was noisy and irritating. It was the worst mattress I ever came across. and after replacement it turned out even worst, smell of urine every where. No hot water in entire hotel.
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: Check mattress before booking room and make sure no one urinated in lobby they'll never clean...
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Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 4 weeks ago
Dear valued Guest, Thank you very much for the comments following your stay at the Islamabad Serena Hotel. I was most concerned and sad to read your feed back about your room and its comfort and be assured that this feed back was shared with the concerned department for a full review and action. We are looking forward to welcoming you back soon when we shall demonstrate the quality comfort and service for which the Islamabad Serena Hotel is renowned. With kindest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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Ibrahim Razvi wrote a review Sep 2020
Lahore, Pakistan378 contributions32 helpful votes
+1
Convenient and ideally located. Stayed there for three nights. One night in Deluxe and last two in Executive Room. Both experiences were simply awesome. Executive room also had a balcony and excess to Nazara Executive Lounge with complementary snacks, coffee, tea and juices from morning till night. Views from Nazara Lounge were simply terrific. There are seven different restaurants. We liked Rakaposhi the most. Food, service and environment was excellent. There are two temperature controlled swimming pools on ground and third floor, both are outdoor. I liked the one on third floor. There are a lot of gardens where one can relax. Staff is friendly. Taimoor from front office provided superb service. All in all a great experience. We would love to visit again soon. Highly recommended. Islamabad Serena is also a member of Leading Hotels Of The World. It’s by far the best choice to stay in Islamabad.
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Date of stay: September 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Michel Galopin, General Manager at Islamabad Serena Hotel
Responded 4 weeks ago
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the comfort of your room, the service at our Nazara Executive Lounge and its view as well as the quality of our various restaurant. Your compliments will be conveyed to all concerned to encourage them to carry on their good work. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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PRICE RANGE
$253 - $396 (Based on Average Rates for a Standard Room)
LOCATION
PakistanIslamabad Capital TerritoryIslamabad
NUMBER OF ROOMS
387
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Frequently Asked Questions about Islamabad Serena Hotel
Which popular attractions are close to Islamabad Serena Hotel?
Nearby attractions include Pir Sohawa (3.7 miles), Faisal Mosque (3.7 miles), and Pakistan Monument Museum (2.5 miles).
What are some of the property amenities at Islamabad Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Islamabad Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Islamabad Serena Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Islamabad Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Islamabad Serena Hotel?
Conveniently located restaurants include Burning Brownie, Monal Islamabad, and Kabul Restaurant.
Are there opportunities to exercise at Islamabad Serena Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Islamabad Serena Hotel have an airport shuttle?
Yes, Islamabad Serena Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Islamabad Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Islamabad Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Islamabad Serena Hotel have any great views?
Yes, guests often enjoy the mountain view available here.