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Islamabad Serena Hotel

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Traveler (472)
Room & Suite (99)
Dining (49)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
A visit to Islamabad Serena Hotel is more than just a comfortable stay at the only 5-star deluxe hotel in Pakistan, an affiliated member of the Leading Hotels of the World. It is a vivid immersion into the culture, heritage and lifestyles of Pakistan’s capital, a relatively undiscovered city boasting exhilarating scenery as well as some of the most colourful musical and culinary traditions in the world.
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Property amenities
Pool
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Room service
Free High Speed Internet (WiFi)
Spa
Breakfast included
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
Hotel links
Visit hotel website
708Reviews
533Photos
13Q+A
100Room tips
Traveler rating
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Popular mentions
I have arranged business events at Serena and have also stayed there. The rooms are nice and clean with great facilities. The food is also great. Their lunch buffet is one of the best in town. The location and view is mesmerizing. Loved the experience.
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Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 2 days ago
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest our Banqueting and meeting services, the hotel facilities and the buffet luncheon selection at our Zamana Restaurant. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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It was a treat to have a high tea and their after sumptuous buffet dinner with almost more than 20 Eastern & Western cuisine. Decor indeed was fantabolous and the service was immaculate. We were 06x and the bill was very reasonable. Highly recommend if in Islamabad especially
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Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 2 days ago
Dear valued Guest, Thank you very much for the warm comments following your visit to our Zamana restaurant. The Associates and I were delighted to read that your enjoyed to the fullest the restaurant decor, our High Tea and the dinner buffet selection as well as the quality of the service. We are looking forward to welcoming you and your friends back soon to our hotel. With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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+7
We booked two rooms- non smoking floor. They were both stylish and elegantly furnished. Very spacious. And provided many amenities. Including toiletries, extra big towels, bath gown, outlets for smart phone charging, fridge with complimentary drinks(part of our booking pkg),
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Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 1 week ago
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities, the comfort of your rooms, the buffet breakfast selection and the quality of the service. We have duly noted your suggestions concerning the housekeeping department which were conveyed to the Head Housekeeper for his review and action. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A.Galopin General Manager Islamabad Serena Hotel
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Lovely clean rooms and great facilities. The staff are all very friendly and helpful. The selection at breakfast was very diverse and everything I had very tasty. Will stay there again as I thoroughly enjoyed my short stay.
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Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 2 weeks ago
Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities, our breakfast selection and the overall quality of the service. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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Hotel staff really appears to be depressed and least interested. I came to know they are very less paid. Security staff is really rude mainly Mr. Mubarak was even abusive for no reason and security in charge lady was also non-professional. Hotel is a nice interior but nothing
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Response from Michel_Galopin, General Manager at Islamabad Serena Hotel
Responded 4 weeks ago
Dear valued Guest, Thank you very much for the comments following your visit to the Islamabad Serena Hotel. I regret to read that you had a negative experience with our Security staff which serves our guests with diligence and good care at all times and I would like to apologize if during your visit you did not witness these qualities. Please be assured that I have fully briefed our Director of Security for his review and relevant action. We are looking forward to welcoming you back soon when we shall demonstrate the quality service for which the Islamabad Serena Hotel is renowned worldwide. With kindest regards, Michel A. Galopin General Manager Islamabad Serena Hotel
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12345620
Is there car and driver service available at the hotel so one can book it for the day?
Yes sir, hotel has many coordinated activities and has many connections as well as transports🤗
0 votes
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What is the length of the swimming pool?
What is the length of the swimming pool?
There are two swimming pools. One is only open in the summer, the other is open all year round and is heated. The all year round pool is open until 9pm. I think it is 25 metres - at any rate a good length for laps.
0 votes
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Hello, I has an öpen buffet dinner at the hotel. Variety of food was rich. Steak was available. I think they should be able to assist you. I havent used the pool there buy gym was open till late.
1 vote
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I feel that the air-conditioning works well. I also feel that the staff are very accommodating and do their best to help if one has a problem. As for private bodyguards, no idea. I travel frequently outside the hotel, day and night, to go to cafes or restaurants, to meet people for work, all over the city and to other cities and back and have for years, always with a friend or a driver I know well and have used for years. I use cars provided by the hotel to go to and from the airport.
1 vote
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123
"Do not go there it will be a waste of money and a huge disappointment. Marriot is just in next street, go there."
"You have to remind staff of what they are suppose to be doing."
"Some of the more expensive rooms have access to a large sitting room with additional complimentary refreshments."
"room 145 is very good"
"Spacious rooms"
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12345620
PRICE RANGE
$227 - $348 (Based on Average Rates for a Standard Room)
LOCATION
PakistanIslamabad Capital TerritoryIslamabad
NUMBER OF ROOMS
387
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