Novotel Ulaanbaatar
Baga Toiruu 6th Khoroo, Ulaanbaatar 14201 Mongolia
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. $149 /night, 2/19 - 2/20
$149
per night
$142
per night
$135
per night
Feb
Mar
Feb 19
Today
Feb 21
Feb 23
Feb 25
Feb 27
Mar 1
Mar 3
Mar 5
Mar 7
Mar 9
Mar 11
Mar 13
Mar 15
Mar 17
Mar 19
Mar 21
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#10 of 68 hotels in Ulaanbaatar
Location
4.6
Rooms
4.7
Value
4.3
Cleanliness
4.8
Service
4.3
Sleep Quality
4.6
At Novotel Ulaanbaatar, everyone is free to live as they want. As a family or solo. On vacation or for work. In all our hotels, everything has been designed to help you find your way around. And our teams, known for their attention to details, are always at hand. Our unique approach to hospitality, one that is built on simplicity and elegance, is loved the world over.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Wifi
Sauna
Adult pool
Indoor pool
Restaurant
Breakfast buffet
Spa
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Romantic
Trendy
Location
Baga Toiruu 6th Khoroo, Ulaanbaatar 14201 Mongolia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Buyant Uhaa Airport
9.1 mi•
See all flights
Buyant Ukhaa International Airport
8.8 mi•
See all flights
Rental Cars
17 Restaurants
within 0.3 miles
Reviews
Traveler rating
- 41
- 9
- 5
- 0
- 3
Time of year
Traveler type
Language
Selected filters
- Filter
Popular mentions
Sort by:
Detailed Reviews
I am writing to recommend the Excellent Service during my stay at Novotel.
ALL the staff were very helpful and the service without doubt is 5 star.
In particular I would wish to commend Christina the duty manager on 2/8/2019 as on 2/8 one of my family accidentally lost her mobile phone,money etc....in a taxi.Due to the Amazing speed and fantastic service from All the staff at Novotel led by Duty Manager Christina the mobile phone was found.The hotel is modern and clean with a lovely swimming pool.However the staff service is excellent and special.Monogolian Hospitality at its best.
ALL the staff were very helpful and the service without doubt is 5 star.
In particular I would wish to commend Christina the duty manager on 2/8/2019 as on 2/8 one of my family accidentally lost her mobile phone,money etc....in a taxi.Due to the Amazing speed and fantastic service from All the staff at Novotel led by Duty Manager Christina the mobile phone was found.The hotel is modern and clean with a lovely swimming pool.However the staff service is excellent and special.Monogolian Hospitality at its best.
Read more
Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNovotelUB, General Manager at Novotel Ulaanbaatar
Responded Aug 7, 2019
Dear William A Thank you very much for taking the time to write down your experience during your last stay here with us at Novotel Ulaanbaatar. I am very pleased to learn that we could exceed your expectations in terms of Quality and Service during your most recent stay in our Hotel. Rest assured that your positive comment in terms of Christina's reaction to recover your loss has been shared within the team and will be a further motivation for everyone to aim at any time for the best guest experience possible. Thank you also for your handwritten note which made me especially proud of my team and their performance. I hope to get the chance to welcome you back here with us sometime soon and to meet you in person. Kind Regards Michael Schumacher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is up to the usual Novotel standards. I only stayed for 1 night after long day rally from Russia and wished I could have stayed for longer. I had a comfortable clean room and full buffet breakfast. The hotel staff at the front desk were very helpful and well organized for the group check-in, even it is at 3am in the morning.
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNovotelUB, General Manager at Novotel Ulaanbaatar
Responded Aug 7, 2019
Dear Snoopy2550 Thank you so much for your kind feedback on your stay here with us at Novotel Ulaanbaatar. It is with great pleasure to read that we could comfort you and helped you to recharge after your trip from Russia to Mongolia. Your positive feedback in regards to the front desk team has been shared with the team and will be a great motivator to be focused around the clock on the satisfaction of our guest. We hope to get a chance to welcome you here with us at Novotel Ulaanbaatar sometime soon, hopefully for more than one night. Kind Regards Michael Schumacher
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.


Very friendly and helpful staff, service oriented. If available you get early access to the room and some extra time in the room to wait for airport transfer. If you pay for an extra bed, it is a proper one, not a foldable. Brand new hotel, good location. Good sauna and quite large swimming pool with great view, spacious lockers and showers. Staff at breakfast also very helpful, breakfast is very good just not as varied as for a full five star hotel. In all, almost an extra star up from its rating, especially the service.
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNovotelUB, General Manager at Novotel Ulaanbaatar
Responded Aug 7, 2019
Dear herodesees Thank you so much to give us an feedback on your most recent stay here with us at Novotel Ulaanbaatar. I am glad to read about your great experience here in our Hotel. Rest assured that your kind feedback has been shared with the team and will be a further motivation to further exceed our guest expectations. We all here look forward to welcome you back again soon. Kind regards Michael Schumacher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We happened to stay at Novetel Ulaanbaatar after our trips to the country side. It was a comfortable stay that exceeded our expectations. The twin room was spacious at 35 square metres. The 2 beds were placed at a comfortable distance apart. As I am a light sleeper, this was a lifesaver! The staff at the reception spoke perfect English and helped us to post some stamped postcards. The hotel was near to Sukhbaatar Square and a French bistro! Upon checkout, the staff returned our deposit in Tugrik. This posed a slight difficulty as we had to change the Tugrik back into USD dollars at the airport before you check in. It wasn't a big deal that day as the queue at the airport's bank was short.
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNOVUB, General Manager at Novotel Ulaanbaatar
Responded Aug 7, 2019
Dear sheerysoonmx Thank you very much for taking the time to send a review in regards to your most recent stay here with us at Novotel Ulaanbaatar. The Team and I are glad to hear about your nice experience in terms of guest interaction and quality of service with us during your time in Mongolia. The return of the Deposit in local currency only is related to some currency exchange policies which only allow us the mentioned way to return the deposit to our guest. We hope to get the chance to welcome you again soon here with us and remain with kind regards. Michael Schumacher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to say bunch of thank you to front office team of Novotel Hotel Ulaanbaatar. It was a great and an excellent stay. Front office staffs were very friendly , polite and professional. I will definitely recommend Novotel hotel Ulaanbaatar to my friends and family. Hope to see you again!
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun G, Manager at Novotel Ulaanbaatar
Responded Jul 22, 2019
Dear Grace_Khin, We appreciate you taking the time to post such a positive comments - it’s always great to hear that our guests enjoy themselves during their travels. I have shared your feedback with the team especially Front Office team. Thank you for your support and we are looking forward to the opportunity of welcoming you back should your travels bring you back through Ulaanbaatar in the near future. Sincerely, Delgermurun Gankhuyag Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.



Good and clean hotel. Location is convenient too. All the good stuff came to an end when someone opened my room locked door at 6:20am! The DND switch was on, doors were locked, but not latched as there was none. Could not sleep after that. So much for security...
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNOVUB, General Manager at Novotel Ulaanbaatar
Responded Aug 7, 2019
Dear cydalia Thank you very much for taking the time to send your feedback on your most recent stay here with us at Novotel Ulaanbaatar. I am glad to learn about your positive comments yet I have to apologize to you for the issue with the Door opening in the morning. For the Details I have sent you an Email already. We all here on side hope to get the chance to welcome you back with us so we can show you to real Novotel Ulaanbaatar Service experience. Kind regards Michael Schumacher General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel exceeded our expectations for a Novotel.
It’s new and looking fabulous because of this. Rooms are comfy with everything you need available.
The staff on reception are amazing! Spoke terrific English and went out their way to help us at every opportunity. They certainly deserve recognition for this. We recently stayed at Novotel in Beijing and they could learn something from the staff at Ulaanbaatar.
Beer house served delicious food and we enjoyed the pool table .
Oh the pool facilities were great too with some pool toys to keep the kids entertained.
Highly recommend!
It’s new and looking fabulous because of this. Rooms are comfy with everything you need available.
The staff on reception are amazing! Spoke terrific English and went out their way to help us at every opportunity. They certainly deserve recognition for this. We recently stayed at Novotel in Beijing and they could learn something from the staff at Ulaanbaatar.
Beer house served delicious food and we enjoyed the pool table .
Oh the pool facilities were great too with some pool toys to keep the kids entertained.
Highly recommend!
Read more
Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun G, Manager at Novotel Ulaanbaatar
Responded Jul 8, 2019
Dear Belindatp, There are few things in life better than a full score on tripadvisor.com. Thank you for your great review. The team and I are truly appreciative and humbled. Hope you have a great memory of Mongolia and Novotel Ulaanbaatar. We look forward to having you back soon and providing you a memorable journey in Ulaanbaatar. Sincerely, Delgermurun Gankhuyag Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a day room at Novotel. It was a welcome pause on what was a very long trip from the South Gobi Desert back to Wahington DC. Our oom had everything that dusty and tired travelers might need, Our tour group also had our farewell dinner here. The food was well-prepared, although the duck was a little bit chewy. We recommend this hotel.
Read more
Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun G, Manager at Novotel Ulaanbaatar
Responded Jul 8, 2019
Dear Realbigbear, Thank you for taking your time writing about your visit to Novotel Ulaanbaatar. It was my pleasure to read that you enjoyed your stay with us. At the same time, please take my apologies that the duck was chewy.. I will share your feedback with my team and will ensure improvements will be made. We are all looking forward to the opportunity of welcoming you back in the future, should your travels bring you back through Ulaanbaatar. Sincerely, Delgermurun Gankhuyag Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was on two weeks assignment in Ulaanbaatar. We (me and my spouse) stayed in Novotel. We very much enjoyed our stay in the hotel as it is a new hotel equipped with required facilities and amenities. We very much liked its location as it is very close to Sukhbaataar (Main square), on few minutes walking distance. We were very much impressed with the friendly and amazingly supportive attitude of front desk staff and staff at the restaurant. If we happen to be in Ulaanbaatar again, Novotel would still be our first choice.
Read more
Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun G, Manager at Novotel Ulaanbaatar
Responded Jul 8, 2019
Dear Suresh_Shrestha, We are pleased to hear that you enjoyed our service and products. It was wonderful to read your comments and rest assured that we will share your feedback with our team who take great pride in ensuring each guest has a memorable stay. It would be a great pleasure to welcome you back to Novotel Ulaanbaatar upon your next visit to Ulaanbaatar. Sincerely, Delgermurun Gankhuyag Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I spent 6 nights in the Novotel. Either for the service or for the accommodation it was a very good experience. The room was clean and huge. The bed was of a very good quality. Everything is available in the room (robe, water, cafe and tea....)
The breakfast offers a good choice of salted and sweet products although some croissants could miss and fresh fruits are not available except water melon.
The persons at the desk are helpful and nice.
The hotel is well located at a walking distance of the very center of Ulaan Baator.
The ratio quality/price is worth. I warmly recommend.
The breakfast offers a good choice of salted and sweet products although some croissants could miss and fresh fruits are not available except water melon.
The persons at the desk are helpful and nice.
The hotel is well located at a walking distance of the very center of Ulaan Baator.
The ratio quality/price is worth. I warmly recommend.
Read more
Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun G, Manager at Novotel Ulaanbaatar
Responded Jun 19, 2019
Dear MichelR894, Thank you for sharing such a positive and detail feedback with us on Tripadvisor.com The team and I are truly appreciative and humbled. We look forward to having you back soon and providing you a memorable journey in Ulaanbaatar. Daisy.G Manager Novotel Ulaanbaatar
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear aiei2016
Greetings from Novotel Ulaanbaatar.
Please be informed that our Hotel is a non smoking hotel (related to local laws) and we do not offer any rooms with balconies. We have indeed special assigned smoking areas both outside and inside the building.
Kind Regards
Michael Schumacher
General Manager
"even though the hotel and city is non smoking, there are nice designated areas available for smokers if needed."Read full review
PRICE RANGE
$156 - $174 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing