At Novotel Ulaanbaatar, everyone is free to live as they want. As a family or solo. On vacation or for work. In all our hotels, everything has been designed to help you find your way around. And our teams, known for their attention to details, are always at hand. Our unique approach to hospitality, one that is built on simplicity and elegance, is loved the world over.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The hotel is in a great location and meets all the required standards. F&B however needs some serious work, Front of house is letting back of house down in an astounding manner.. i have 30 years of fine dining / hotel experience and i have never seen a front of house team so inept. The waiter didn't know what a Cabernet Sauvignon was even after i pointed it out on the wine list. Entree plates were not removed, empty glasses were not removed, no up sell on the empty glasses on the table. An empty restaurant and yet 3 staff sitting around / standing chatting amongst themselves. The waiter had no idea what Al dente meant. The food that was served was excellent, would be happy to eat it anywhere in the world.. if only it could get to the table hot.. apparently with three staff on serving the one and only table with clients is too challenging. Duvin could be and should be packed every night, someone needs to take charge, and sack whomever is currently in charge.
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Date of stay: June 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Eat somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun Gankhuyag, Other at Novotel Ulaanbaatar
Responded Sep 18, 2024
Dear MichaelgW8911RK, Thank you for taking the time to share your detailed feedback. We're glad to hear that you found our location convenient and enjoyed the quality of the food served. However, we sincerely apologize for the shortcomings in service you experienced during your visit to our restaurant. Your comments about the front-of-house team are concerning, especially given your extensive experience in the hospitality industry. Rest assured, we take this feedback seriously and will be addressing the issues you mentioned regarding service standards, staff training, and attentiveness. We agree that with the quality of our food, the guest experience should be consistently excellent from start to finish, and we regret that this wasn’t the case for you. We hope to have the opportunity to welcome you back and provide you with a significantly improved dining experience. Sincerely Daisy.G Director of Sales and Marketing
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Check in was quick, staff were friendly and good English was spoken. The room was large and on a high floor with a great view towards Sukhbaatar Square. The shower was great (rainfall and normal) and the TV had a huge selection of international TV channels. There was the AC system as well as a radiator and the window opened to allow outside air in.
Breakfast had a large selection of Western and Asian options and eggs and different coffee drinks made to order. The hot Western breakfast choices were very good. The bread was not so good.
The Biere House in the lobby seemed to be quite popular which gave it more atmosphere than most hotel bars. Prices were good (about $2 for a beer and $4-8 for food - portions were huge and the quality was good).
The hotel had a supermarket in a small shopping centre nearby and several restaurants in the are. Sukhbaatar Square was about a 5 minute walk away and the State Department Store was under a 20 minute walk so the location was good (given the traffic in Ulaanbaatar it was probably just as quick to walk).
Would certainly stay here again.
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Date of stay: February 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Novotel Ulaanbaatar
Responded Feb 27, 2020
Dear JamesLWelch Thank you very much for taking your precious time to write such an encouraging detailed review in regards to your most recent stay here with us at Novotel Ulaanbaatar. Rest assured that your review will be shared within the team and be a motivation for all of us to remain focused on delivering a high level of quality of product and service to all our guest at any time. We all here look forward to welcome you back soonest. Kind Regards M. Schumacher / General Manager
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Wonderful hotel in excellent location within walking distance from the main square. Spacious fully equipped rooms, wonderful service, great bar on the first floor. On the downside I would mention the lack of bidet shower in the bathroom. The pool looks great, but rather shallow and water there a few degrees too cold.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Galbadrakh Galch, Guest Services / Front Office at Novotel Ulaanbaatar
Responded Aug 13, 2022
Dear Valued Guest Amk2f Thank you for your kind review. Please come again. Warmest regards. Novotel team
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We had Lunch in 2nd floor Food Exchange Ulaanbaatar Buffet, the food were decent not bad, they refill the foods quiet fast. But I would address some of their tableware are dirty not properly washed. And service quiet slow and some kind of waiters are rude. We try to order coffee and soft drink they not bring beverages we have to ask again but somehow they were very slow. But once they bring the beverages they bring Credit Card payment reader so fast. The worst thing is the Cleaning lady were very rude and aggressive, the reason is our children were quiet loud some point the cleaning lady reach to them and started shout and reach children body! to say be quiet!. Its reasonable when she inform to adults to be sure keep them quiet in public but she didn't. When we saw that reach to her ask why did you reach our children body and she replied because they were noisy, we told them its only children and we were sorry to bother but you shouldn't personally reach young ones we asked her you should at least apologize, but she hesitates. We told the manager but sadly same attitude.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Decent place decent food, bad service!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Delgermurun Gankhuyag, Other at Novotel Ulaanbaatar
Responded Apr 17, 2024
Dear Tsebug2023, Thank you for taking the time to share your recent dining experience with us. We appreciate your feedback and are grateful for your patronage. We're pleased to hear that you found our buffet offerings decent and that our food replenishment met your expectations. However, we are truly sorry to learn about the issues you encountered with the cleanliness of our tableware and the speed of our service. Providing a clean and efficient dining experience is paramount to us, and we apologize for falling short in these areas. Regarding the incident with our cleaning staff, we extend our sincerest apologies for any discomfort or distress caused to your family. Such behavior is unacceptable and does not align with the standards we uphold. We assure you that we take your concerns seriously, and we will address this matter with our team to ensure it does not happen again in the future. We value your feedback as it helps us identify areas for improvement, and we are committed to delivering a more seamless and enjoyable dining experience for all our guests. If you would be willing to provide further details or discuss your experience in more depth, please feel free to reach out to us directly at +976 90090731 Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back and provide you with the exceptional service and hospitality that we strive to deliver at Novotel Ulaanbaatar. Warm regards, Daisy.G Director of Sales and Marketing
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These reviews are machine translated from their original language. Show machine translations?
The hotel is well located just 10 min from sukbataar square.. The rooms are large , cozy and clean. Breakfast buffet rich.. There are also 3 restaurants in the hotel.. Staff very friendly , although not all spoke good English..
Still great..
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Date of stay: September 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From check in, bags placed in our rooms, lunch at the at the ground floor Gourmet Bar on arrival,room servicing staff, buffet dinner and breakfast at the food exchange and the arrangement of taxis and a private car and driver to take us to the ski and toboggan slopes we cant thank the staff enough for their attention to detail and excellent service. We were there with family for a weekend "staycation". Next time we are in Mongolia we will most definitely be back with another family group. Highly recommended.
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Date of stay: January 2020
Value
Service
Sleep Quality
Room Tip:best views of the city and surrounding area is from the top floors - magnificent
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNovotelUB, General Manager at Novotel Ulaanbaatar
Responded Jan 13, 2020
Dear Russell T Thank you very much for leaving such a positive and for the team very motivating review in regards to your most recent stay here with us at Novotel Ulaanbaatar. To receive such great Feedback from our Guest is our motivation to stay focused on our guest' wishes and needs and to do everything possible to exceed our Guest's expectations during their stay. We all here on side look forward to welcome you and your family soon again here with us in Ulaanbaatar. Kind Regards M. Schumacher / General Manager
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i stayed in the hotel in August 2019, for a bi regional meeting. at first I was a bit nervous about going to Mongolia, but the whole experience was wonderful.
the staff was amazing, and all of them spoke English well. they were good at providing directions and tips on where to go.
i especially wish to mention the Chinese restaurant at the hotel. the food was so amazing, that I ordered it for 2 nights dinner even for room service.
the entire hotel was beautiful and modern. and the location of the hotel was walking distance to all popular places such as the square and even the malls. excellent stay and would love to go back.
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Date of stay: September 2020
Rooms
Location
Service
Trip type: Traveled on business
Room Tip:even though the hotel and city is non smoking, there are nice designated areas available for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Galbadrakh Galch, Guest Services / Front Office at Novotel Ulaanbaatar
Responded Jul 5, 2022
Dear Valued Guest Aiei2016 Thank you for your kind review. Please come again. Warmest regards. Novotel team
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I am staying at Novotel since 10 days, staff are quiet nice but just a few are speaking english. Hotel rooms is confortable, landry service is good. Some points make me unconfortable here is the quality and choice of the food at restaurants. The buffet on the 2d floor is really bad . The breakfast is poor and it is compulsory to have it in the room. Restaurants and food at not at the standard of Accor group especially for Novotel.
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Date of stay: February 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Galbadrakh Galch, Guest Services / Front Office at Novotel Ulaanbaatar
Responded Jul 5, 2022
Dear Valued Guest Jeanjakarta Thank you for your kind review. Please come again. Warmest regards. Novotel team
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Very happy with our two day stay here. We utilised an airport transfer as we were arriving after midnight. Cost was well worth it, as we walked out and immediately saw our driver with name board. The vehicle was new and made for a quick trip to the hotel. Reception staff were friendly and efficient. The buffet breakfast is large and well worth the price. We didn’t need lunch! Rooms were spacious and quiet. Quality toiletry items. From here you can walk to many things. Good coffee shops not far away, walk to museum, art gallery, numerous restaurants and the state department store. Would definitely recommend this as a place to stay.
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Date of stay: August 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMNovotelUB, General Manager at Novotel Ulaanbaatar
Responded Jan 24, 2020
Dear tamaletown Thank you very much for taking the time to review your most recent stay here with us at Novotel Ulaanbaatar. It is with great pleasure to learn that we could make your stay here in Mongolia a memorable one. Rest assured that your feedback will be shared within the team and be a further motivation for all of us to go the extra mile wherever possible to match or exceed the expectations of our guest. We look forward to welcome you back here with us soon. Kind Regards M. Schumacher General Manager
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The best hotel in Mongolia. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to the tourists who want to go to Mongolia. Will be back to this place soon..!!!
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Review collected in partnership with Accorhotels.com
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Galbadrakh Galch, Guest Services / Front Office at Novotel Ulaanbaatar
Responded Nov 19, 2022
Dear Valued Guest KimKimSt Thank you for your kind review. Please come again. Warmest regards. Novotel team
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Dear aiei2016
Greetings from Novotel Ulaanbaatar.
Please be informed that our Hotel is a non smoking hotel (related to local laws) and we do not offer any rooms with balconies. We have indeed special assigned smoking areas both outside and inside the building.
Kind Regards
Michael Schumacher
General Manager
There are more places to choose from in the Ulaanbaatar area.
PRICE RANGE
$154 - $171 (Based on Average Rates for a Standard Room)
LOCATION
MongoliaUlaanbaatar
NUMBER OF ROOMS
192
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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