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Kempinski Hotel Khan Palace

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461 Reviews from our TripAdvisor Community

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Showing 343: English reviews
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Mansfield
Reviewed 1 week ago via mobile

Good Hotel with Great staff, we thoroughly enjoyed our three nights at the Kempinski, quality good sized very clean rooms with fast WIFI and importantly efficient black out drapes. We had Dinner here twice and lunch once fantastic food from the new Russian Chef, compliments. Also most commend Sam ? the young restaurant manager from Turkey, he made us feel...

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Helpful?
Thank Brett M
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mr. Martin Brett, Thank you very much for your stay at the Kempinski Hotel Khan Palace. We were delighted to read that we exceeded your expectations. It is pleasure to hear that our service was satisfactory and I will share your feedback and comments to all our team members specially to Mr. Cem as a way to motivate our...

Singapore, Singapore
Reviewed 4 weeks ago via mobile

Conveniently located 20 mins walk from Genghis Khan Square. This hotel's guest room is very well equipped and super clean. The bathtub is well maintained and the toilet has the Japanese latest gadget with buttons to use! Staff speaks fluent English and very helpful and friendly. I'll definitely be visiting there on my next visit.

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Helpful?
Thank Kris_Ang
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Kris_Ang, Thank you kindly for your wonderful comments about our hotel. I am glad to hear how much you appreciated the helpful and attentive staff, the rooms, and the location. Thank you for your recommendation. Hope to welcome you back very soon. Sincerely, Bayraa

Japan
Reviewed 4 weeks ago

I booked this hotel for a trip to Mongolia in late April/early May of 2016. I decided to use the car service to pick me up at the airport. From the car ride over to every minute in the hotel I was impressed by the level of service. The staff made my stay very comfortable. My room was spacious and...

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Helpful?
Thank Emily Ann M
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Emily Ann M, Many thanks for your wonderful feedback following your stay with us at Kempinski Hotel Ulaanbaatar. We are delighted to read that you found the service excellent, the staff attentive, your dining experience in our Restaurant perfect, and enjoyed our breakfasts and Room features. We've put lots of time and effort into ensuring that our guests have...

Carrickmacross
Reviewed February 11, 2017 via mobile

Stayed here before heading into the Steppe for a yurt/horse-riding excursion. After the trans-siberian this was a guilty pleasure of CNN and room service! Nice restaurant and very reasonable. Central location without the otherwise pervasive smell of boiled sheep fat!

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Helpful?
Thank joe b
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear joe b, Thank you for your truly wonderful feedback of Kempinski Hotel Khan Palace. I am so happy to hear that you had such a wonderful experience in our hotel. I am thankful of your recommendation and truly pleased to hear how wonderful everything was. I look forward to welcoming you back very soon. Sincerely, Bayraa

Reviewed February 3, 2017 via mobile

Had a great 3 week stay. The staff spoke good English and went out of their way to be helpful. I was even provided with a free cell phone and local calls while staying. It can be a challenge to walk to the 2 kilometers to the main square in Winter but it was possible when dressed up warm. The...

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Helpful?
1Thank Kiwi13139
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Kiwi13139, Thank you for your kind feed back after your recent stay at our Kempinski Hotel Khan Palace. We are delighted to hear that our team is doing a good Job and hope to have you with us soon again! Sunny yet chilly greetings from Mongolia, your to Family on behalf of the Kempinski Hotel Khan Palace team. Yours...

manila
Reviewed January 9, 2017 via mobile

We had decided to take a off the beaten holiday and having a good friend in Ulaanbaatar we said why not? The choice for the hotel came from alot of people. The hotel itself is 10 years old, it's small and designed in this eastern Europe communist style. Spartan communal areas and small restos. The key to this property is...

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Helpful?
1Thank monchetty
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Monchetty, Thank you for taking the time to write about your recent stay with us. We are very pleased to read that you enjoyed your overall stay and acknowledge so many positive elements, we do our very best to exceed our guests expectations and make their experience memorable and special. We are proud to have a talented concierge like...

Perth, Australia
Reviewed January 6, 2017

I spent two weeks here on a work trip; the room was good; clean, big and comfortable, the staff were world class; with excellent English, they gave polite timely service, and bent to many a whim. The wifi performed well. I'd be happy to stay here for work again.

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Helpful?
1Thank Lortorial
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Lortorial, We are delighted to hear you enjoyed many aspects of your stay with Kempinski Hotel Khan Palace, Ulaanbaatar. It is a great pleasure hear your stay was wonderful. Your heart warming encouraging and wonderful comment will be a great motivation to our team. Once again thank you and we love to welcome you again in our property next...

Caldecote, United Kingdom
Reviewed January 3, 2017 via mobile

What a beautiful hotel with comfortable rooms, professional service and delicious food. I was allocated one of the best deluxe rooms with plenty of space and room to relax, The only issue was an overheated room due to direct sunlight, which caused sleepless nights. After alerting the front desk to this, I was moved immediately to a cooler room. Bayaraar,...

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Helpful?
1Thank diner404
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Dr.Pather, Thank you for staying with us and thank you for sharing your experience on here. We are here for you and it makes us all very happy to hear that you’ve appreciated that. Rest assured that we will share your kind words with the entire team. We would love to have you back again in the near future....

Brussels, Belgium
Reviewed January 1, 2017

The Kempinski is a very clean hotel with friendly, detail-oriented staff and a convenient location. The reception and concierge staff were helpful and attended to all of my questions swiftly. It also has a small but clean gym and a couple of nice restaurants.

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Helpful?
1Thank Amanda S
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Mrs. Amanda, Thank you very much for staying with us Kempinski Hotel Khan Palace. Your compliment for our colleagues is a valuable and immense contribution to their future challenge. Thank you again, and we look forward to seeing you on your next trip to Ulaanbaatar,Mongolia. Yours in Hospitality Bayaraa( Front Office Manager)

Vancouver, Canada
Reviewed December 28, 2016 via mobile

I stayed at this hotel for 4 nights in late October. The service at this hotel was impeccable. I arranged for an airport pick up and was pleasantly surprised when the bell boy opening the car door can address me by name. I arranged tours around Ulaan Baatar through the hotel concierge. The guest relation manager Bayasgalan Bayraa went out...

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Helpful?
Thank Victoria1126
KempinskiUlaanbaatar, Front Office Manager at Kempinski Hotel Khan Palace, responded to this review

Dear Victoria, WOW...what an awesome review. I am so happy to hear Bayasaglan and Solongo Guest Relation Managers made an everlasting impression on you and your travel in Mongolia. They are big asset to our property. I will definitely share this review with them and the rest of the team which shows that hard work and genuine care does not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Conference Facilities
Official Description (provided by the hotel)
Kempinski Hotel Khan Palace, Ulaanbaatar combines European standard and attention to detail with Mongolian hospitality. This luxury hotel, with 102 rooms and suites, is located in the heart of the city's metropolis District. The hotel offers direct access to the Chinggis Khaan Square at city center and sits close to major shopping malls, embassies and commercial districts. Its inimitable blend of luxury, personal attention, sincerity and warmth gives you the opportunity to operate at your own pace and in your own space, regardless of whether you are attending to important business trip or on a well-deserved vacation; planning your dream wedding or organising a conference. Rooms & Suites includes all the modern amnesties required for the travelling guest well as unique amnesties namely; Latest Air purifier & humidifier, individually adjustable climate controller, free mobile phone, I pad rental, Large working desk with ergonomic chair. Also Kempinski Hotel Khan Palace, buffet breakfast is rated has the best in the town by the guests. ... more   less 

Additional Information about Kempinski Hotel Khan Palace

Address: East Cross Road, Peace Avenue | Bayanzurkh District, Ulaanbaatar, Mongolia
Location: Mongolia > Ulaanbaatar
Price Range: $117 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Khan Palace 5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Kempinski Hotel Ulaanbaatar
Hotel Style:
#1 Luxury Hotel in Ulaanbaatar
#1 Business Hotel in Ulaanbaatar
#1 Spa Hotel in Ulaanbaatar
#5 Best Value Hotel in Ulaanbaatar
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Questions & Answers

Here's what travelers have asked, with answers from Kempinski Hotel Khan Palace staff and other travelers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms on the 5th floor and above are quiet.”
 of 5 bubbles F8342TDamandas, Jan 1, 2017 | Read review
“Centrally located, good for business visit .”
 of 5 bubbles sureshb456, Dec 23, 2016 | Read review
“6 or 7th floor facing the front are my favorite rooms in winter, 9th floor in the summer. Suites are very spacious...”
 of 5 bubbles , Nov 21, 2016 | Read review
“Deluxe room is the best”
 of 5 bubbles tushgee88, Nov 21, 2016 | Read review
“7th floors are nice”
 of 5 bubbles oyunbolor1, Nov 12, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question