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Kempinski Hotel Khan Palace

523 reviews
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Traveler (178)
Room & Suite (88)
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Overview
  • Excellent63%
  • Very good28%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
“sunday brunch”(6 reviews)
“heated seat”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Offers from Kempinski Hotel Khan Palace
Offers & Announcements: Winter Break 2017
Hotel deals
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Rooms
Mar 4Mar 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (523)Write a Review
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All reviewssunday brunchjapanese restaurantheated seatbritish embassybreakfast buffet istaxi ridesuperior roomrooms are largehome basean excellent hotelulaan baatarger campsfront desk staffrestaurant staffbusiness tripfresh fruitcentral square
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1 - 5 of 390 reviews
Reviewed 4 weeks ago via mobile

The service, food and environment here are great. The KK lounge on the first floor is the place to be in Ulaanbaatar. Phil, Cem, Bilegt, Amra, Eegii and Anu all provided impressive, welcoming hospitality. I will return and recommend others to visit the Kempinski because...More

Thank RVALunchSpecial
Response from KempinskiUlaanbaatar, General Manager at Kempinski Hotel Khan PalaceResponded 4 weeks ago

Dear RVALunchSpecial, Thank you for your excellent review of KK Lounge. I am excited to hear that you found our staff so accommodating and helpful as I know all of our employees try very hard to create a wonderful experience for all our guests. I...More

Hotel's Favorite
Reviewed September 14, 2017

I stayed at the Kempinski for several nights in UB. I have been in a lot of foreign hotels and this is one of the best. First, the staff (most notably the reception area) was so helpful and friendly. They understand English and will go...More

1  Thank Kathy0619
Response from KempinskiUlaanbaatar, General Manager at Kempinski Hotel Khan PalaceResponded September 17, 2017

Dear Kathy0619, Thank you for taking your time to provide us with such lovely comments following your experience at Kempinski Hotel Khan Palace. I am delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed...More

Reviewed December 14, 2017

This hotel provides good rooms in a reasonable location but its key feature is its service which is consistently outstanding. I have been using this hotel for a number of years and, precisely because of the service, I shall continue using it.More

Thank AlanC C
Response from KempinskiUlaanbaatar, General Manager at Kempinski Hotel Khan PalaceResponded December 15, 2017

Dear TAlanC C, Thank you for writing us such a fantastic feedback. We are pleased to hear that we have transformed each of your stay memorable and comfortable. It is always our pleasure to host guests like you, thank you for your patronize toward our...More

Reviewed December 4, 2017 via mobile

We didn’t stay at the hotel, but my partner booked a massage and I had a few drinks in the KK lounge. A relaxed atmosphere, made memorable by Phil who oversees the staff, and made a real effort to speak to as many customers as...More

Thank Ved-lost
Response from KempinskiUlaanbaatar, General Manager at Kempinski Hotel Khan PalaceResponded December 5, 2017

Dear Ved-lost, I am pleaded to read you were pleasantly surprised of our energetic personable guest experience at KK Lounge. I have shared your kind words with Phil who is a talented ambassador of our personable guest experience we take such pride in providing. I...More

Reviewed November 18, 2017

Customer Service here is excellent and they have options for gluten free food. When I return to Mongolia I would stay there again. My only complaint is that it is not central. To get to the main tourist shopping areas and tourist areas you need...More

Thank Jasmine N
Response from KempinskiUlaanbaatar, General Manager at Kempinski Hotel Khan PalaceResponded November 19, 2017

Dear jazzyjae2016, Thank you for staying with us & providing an excellent feedback. It brings us great joy to read this type of comment. We work very hard to give each and every guest the best experience possible. I am very happy to be able...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Free Parking
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Details
Price range
$81 - $144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Ulaanbaatar
#2 Luxury Hotel in Ulaanbaatar
#2 Spa Hotel in Ulaanbaatar
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
Details
Price range
$81 - $144 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Ulaanbaatar
#2 Luxury Hotel in Ulaanbaatar
#2 Spa Hotel in Ulaanbaatar
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available
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Traveler (178)
Room & Suite (88)
Dining (22)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
December 21, 2017|
AnswerShow all 5 answers
Response from Leon S | Reviewed this property |
I pre-arranged the hotel to collect me from the airport.
0
Votes
FLgirl2014
June 8, 2016|
AnswerShow all 5 answers
Response from Leona F | Reviewed this property |
Sorry it took só long - I was in transit. I would ask the very obliging concierge staff At least he hotel for a suggestion - bookstore or stationary near the hotel may have what you are looking for. If time does not allow... More
0
Votes
mikexerez
August 31, 2015|
AnswerShow all 4 answers
Response from platinumhorse | Reviewed this property |
During my visits a selection of tours been provided. What I discover is if you want to hire a driver for a day and visit the Chenggis Khan Monument and Turtle Rock/National Park, you better take a driver from the hotel... More
1
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12
Room Tips
"great views, get a higher floor"
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"Any room seems great, but one ending in 04 is very good. I was in 404."
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"Peace Avenue and the cross street are very busy so if you can face the back or the parking lot, it might be a..."
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"Don't go there"
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