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Mercure Vientiane

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Mercure Vientiane
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410 Reviews from our TripAdvisor Community

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Showing 302: English reviews
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago NEW

the hotel is located on the main busy street. next to it located RHB Bank (a Malaysian bank). several food outlet. the best one that i went on 18th July 2016 was the seafood restaurant next to Mercure Hotel. Mercure Hotel is located about 3km from Vientiane's Night Market (next to Mekong river). U can take tut tut ride from... More 

Helpful?
Thank wmh859
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear wmh859, We very much appreciate your comments regarding your stay at the Mercure Vientiane. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Moukkhamphanh Souravady (Ms) Public Relations & Marketing Officer More 

Seattle, Washington
Level Contributor
219 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

You can tell that this property was at the top of its game when it first opened. Unfortunately, it seems like they're just letting things go instead of doing some minor updates. As others have mentioned, everything seems old. The tube TV can't accommodate the full screen so most images are cut off. The bathtub has a flimsy curtain so... More 

Helpful?
Thank loveDCA
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear loveDCA, Thank you for taking the time to tell us about your experience at Mercure Vientiane Hotel. Please allow me to express my sincerest apologies for the service that you have experienced during your visit to the restaurant. Our electronic keypad safety box comes with instructions and it is secure. There is no adverse incident from our guests when... More 

Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean , tidy , good food , nice location 5 minutes from the river and restaurants . And the staff are double amazing and very helpful if the tv was updated and the decor in the rooms it would be a top notch hotel. Overall worth a stay and I would return.

Helpful?
Thank Toomber
MercureVientianeLa0s, Public Relations and Marketing Officer at Mercure Vientiane, responded to this review

Dear Toomber, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I will share your comments with our team. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. Thank you... More 

Singapore, Singapore
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2016

Location is good. Walking distance within a few restaurants and entertainments. Room size is fairly decent and clean. Good supply of hot water in the shower and even have bathtubs available. A pity that the television kinda old and screen is small. Hotel staffs are very friendly and helpful. Wifi is available for everyone throughout the whole hotel, just required... More 

Helpful?
Thank Spencity
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Spencity, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Singapore, Singapore
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 7, 2016 via mobile

Landing in Laos on 5th June I immediately took an instant liking to this small Indochinese country as I realized Laotians could understand my limited Thai language. I had arranged for accommodation via a Singaporean friend, Elson, who's married to a Laotian. It surprises me to learn next that the GM of Mercure Ventiane Hotel is also my fellow Orang... More 

Helpful?
Thank EdDruid65
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear EdDruid65, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Hanoi, Vietnam
Level Contributor
96 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 5, 2016

The Mercure Vientiane is old fashioned hotel. The room is eqiupped with old fashioned things like fridge, television, furniture and carpet. The breakfast is ok and the pool is just ok. The location is not as good as of other hotels.

Helpful?
Thank LNKHN
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear LNKHN, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. It’s take 5 minutes from Mercure Vientiane to Mekong Riverside.We provide transport service to our guest to their destinations in Vientiane. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Preston UK
Level Contributor
77 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed May 17, 2016

We stayed for one night as part of a tour. Our room was a good size, clean and overlooking a car park around the side of the building. No problem with noise. My only complaint was that the bed was very uncomfortable with holes and ridges in the mattress. Desperately needed replacing. Bathroom was pretty standard, clean with plenty of... More 

Helpful?
1 Thank MrsRobinsonPrestonUK
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear MrsRobinsonPrestonUK, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. We assure you that we will take seriously of your feedback. We will definitely reflect on all your comments and rectify any... More 

Hanoi, Vietnam
Level Contributor
96 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed May 11, 2016

The hotel is well-maintained, but the whole place has a tired look. The air-con, fridge, and TV are very old fashioned, the furniture and carpet are worn… things worked fine, but the whole place could really do with a facelift, it is no longer charming. The most annoying thing was the unreliable internet connection! A tech guy came fixed it... More 

Helpful?
Thank BlancaParis
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear BlancaParis, Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience with us. We apologize for any inconvenience with regards of the conditions of Hotel and if there was miscommunication with the staff when speaking to you. Our staff is train to speak basic English. It takes 5 minutes only to... More 

Bangkok, Thailand
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 24, 2016

I don't use this hotel for all my travels but lately found that although friendly service is experienced throughout your stay, the accommodation becomes a bit old and need some refreshment. Without transport, one cannot do very much there. It's a bit remote from everything that might be interesting in Vientiane and it's well paid for the comfort that is... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank jdezeure
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear jdezeure, Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. We apologize for any inconvenience with regards of the conditions of the hotel during your stay. We do provide transport service at the hotel.We regrets that we unable to control the conditions of the speed by the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range: $54 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#8 Luxury Hotel in Vientiane
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