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Mercure Vientiane

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Mercure Vientiane
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422 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Bangkok, Thailand
Level Contributor
1,417 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 741 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I didn't stay overnight, but attended all-day meeting here and found the facilities and the staff very good. Meeting room was comfortable, with very good functions and equipment and temperature just right. Lunch buffet was very good, including choice of Lao, Asian, Japanese and European choices. Staff were all helpful and friendly.

Helpful?
Thank Raintree_Thailand
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Raintree_Thailand, Thank you for your feedback. We very much appreciate your comments regarding your visit at the Mercure Vientiane. We will convey the good news to our staff. Thank you again for sharing your experience, and we hope to see you again Mercure Vientiane Hotel. Best regards, Benny Omar (Mr) Guest Service Executive More 

Level Contributor
9 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

It's been years since I last met my childhood Catholic friend who is today HE Dominic Goh Singapore's Ambassador to Laos! It was a great reunion at Ventiane Laos and he recommended me to a great hotel managed by Chris Yeo my fellow Singaporean who is GM of Mercure Hotel! What superb service quality excellence! The hotel fare is superb,... More 

Helpful?
Thank Vincent Xavier L
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Vincent Xavier L, Thank you for your feedback. We very much appreciate your comments regarding your stay at the Mercure Vientiane. Thank you again for sharing your experience, and we hope to welcome you back at Mercure Vientiane Hotel. Best regards, Benny Omar (Mr) Guest Service Executive More 

Sydney, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were very disappointed with this hotel. We booked the Mercure because we thought that it would be a quality hotel. The staff were pleasant and there was a lovely pool. The room was very basic. Wooden floors, one chair, a small box TV and the worst bed with springs sticking out. The hotel is perfect for conferences . This... More 

Helpful?
Thank holidayaway58
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear holidayaway58, Thank you for taking the time to tell us about your experience at Mercure Vientiane Hotel. Please allow me to express my sincerest apologies. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. Thank you Best regards, Benny Omar (Mr) Guest Service Executive More 

Travelers are raving about these Vientiane hotels

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I read so many adverse comments about this hotel. However, it was actually better than my expectation. Staff are nice and always smiling to you. This hotel is classified as 4 stars hotel probably due to the facilities provided (swimming pool, gymn, conference room and restaurant). I think it is only a 3*~3 5* lev. The hotel room was big... More 

Helpful?
Thank Lisa A
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Lisa A, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. Once again, thank you again for your feedback. Best regards, Benny Omar (Mr) Guest Service Executive More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

This is my first time in this hotel & first time in Lao PDR. The location is convenient and variety of foods around the area. Very easy to go to city centre and business area. Hotel staffs did a good job, smile on their face and always helpful. They provide me the information on the places where I and my... More 

Helpful?
Thank Mohammed S
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Mohammed S, We very much appreciate your comments regarding your stay at the Mercure Vientiane. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Trowbridge, United Kingdom
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 9, 2016 via mobile

This was booked for us as part of our tour of Laos and seeing it was a Mercure we thought it might be one of the nicer stops. Even on our arrival we saw that all the local ambassadors from the embassies were in the function room celebrating Singapore day. The reception area looks impressive and building from the outside... More 

Helpful?
Thank Gary F
MercureVientianeLa0s, Public Relations Officer at Mercure Vientiane, responded to this review

Dear Gary F, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Brussels, Belgium
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 2, 2016 via mobile

Or to be more accurate, patchy. Attentive, friendly staff and nice communal areas - and a lovely pool - offset against ageing rooms, ancient bathrooms, and awful beds and bed linen. Lumpy pillows and prominent bed springs anyone? The location is also suboptimal - too far to walk to the centre so a taxi or tuktuk needed for every journey.

Helpful?
Thank ScottKemballs
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear Scootkemballs, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve... More 

Singapore, Singapore
Level Contributor
52 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed July 28, 2016

When I read some of the reviews that the hotel was old, I prepared myself for the visit so my expectations was not high. When i arrived at the hotel, I was greeted and the check-in process was quite smooth - after all I arrived after 7pm. The hotel decor in the lobby does look dated, some may find it... More 

Helpful?
Thank AsiaSeasonedTraveler
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear AsiaSeasoned Traveler, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We apologize if any misunderstanding from our staff when they communicated with you. As Platinum member, we have upgrade you from the Standard Room to Executive Room during your stayed with us. From your booking, you have booked room only without... More 

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 of 5 stars Reviewed July 20, 2016

the hotel is located on the main busy street. next to it located RHB Bank (a Malaysian bank). several food outlet. the best one that i went on 18th July 2016 was the seafood restaurant next to Mercure Hotel. Mercure Hotel is located about 3km from Vientiane's Night Market (next to Mekong river). U can take tut tut ride from... More 

Helpful?
Thank wmh859
MercureVientianeLa0s, Public Relations & Marketing Officer at Mercure Vientiane, responded to this review

Dear wmh859, We very much appreciate your comments regarding your stay at the Mercure Vientiane. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Moukkhamphanh Souravady (Ms) Public Relations & Marketing Officer More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range: $54 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#8 Luxury Hotel in Vientiane
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