We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Mercure Vientiane

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Mercure Vientiane
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"name":"ibex_photo_carousel"},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

454 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 332: English reviews
Start your review of Mercure Vientiane
 Click to rate
Nuremberg, Germany
Reviewed 1 week ago

Good location not far from airport, Mekong and riverside BBQ stalls. Priced correctly and as an Accor member value for your Kip. Make sure to take a walk down the street directly across the hotel to catch the Mekong sunset.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Johnskhg
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Johnskhg, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We are glad that you had good time in Vientiane and staying with us. We hope your feedback will give a good recommendation to viewers who plan to visit Vientiane and our hotel. Thank you again for staying with us. We hope...

Lincoln, Nebraska
Reviewed 3 weeks ago

My group of 30 and I stayed here for two nights in January and we were very pleased. Check-in was quick and efficient! Staff was very helpful and courteous. It's a little dated, but was more than adequate! Complimentary breakfast was very, very good with a good mix of eastern and western dishes.

 Report
Helpful?
Thank Terry H
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Terry H, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we will share the good news with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Bangkok, Thailand
Reviewed 4 weeks ago

New year trip with family, First time for staying one day in Vientiane. Location quite far away from town but near Khong River that you can walk. There is many restaurant at night along the river. Service is nice. Warm welcome from staff.

 Report
Helpful?
Thank Kita U
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Kita U, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we will share the good news with our staff. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We...

Brisbane, Australia
Reviewed January 21, 2017 via mobile

As an Accor hotel this should have been slightly better. Location is slightly out if downtown. About 30000 kip for tuk tuk. Large comfortable room, decent amenities, pool too cold to swim. Hot water ran out quickly in bathroom, no extra toilet paper in room so needed to chase housekeeping for more. Free tea and coffee. Road noise a bit...

 Report
Helpful?
Thank Jamoz23
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Jamoz23, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We apologise should there is miscommunication when speaking to our staff. As Lao is main language in Laos, our staff gives their very best to communicate with our guests in English. Our housekeepers will make sure that all rooms are clean and...

Bangkok, Thailand
Reviewed January 19, 2017

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank jdezeure
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Melbourne
Reviewed January 10, 2017

Mercure Vientiane is my usual hotel during visit to Vientiane. In most times it is reasonably priced and comfortable. I was pleasantly surprised to find front desk was much more efficient and attentive. However it is still unfortunate that they do not always remember to treat as per Accor Tier and provide welcome drink vouchers etc without asking. Overall staff...

 Report
Helpful?
Thank lovetravel7519
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear lovetravel7519, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. And thank you for your feedback about our service and we apologise for the welcome drink voucher to our Le-club member and we assured you that our staff will issue the voucher to our members. At Mercure, we strive to provide a...

Boston/New York
Reviewed December 28, 2016

The first room had cockroaches and the bathtub was leaking. I changed rooms the first night I arrived. Decor is old and tired. Hotel was virtually empty. Breakfast was terrible and more expensive at restaurant than n room. Good swimming pool. This property needs some serious renovations as Vientiane is full of lively boutique hotels.

 Report
Helpful?
1Thank sophie r
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear sophie r, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. We apologise for the inconvenience. At Mercure Vientiane, our priority is our guests and we always ensure the cleanliness of the room to the standard. We appreciate your feedback and many thanks. Best regards, Benny Omar Guest Service Executive

Zürich, Zurich, Switzerland
Reviewed December 27, 2016

NIce hotel situated between the airport and the city centre. Spacious and clean rooms, even if a bit too old. Staff very friendly who allowed me to check out late. Small swimming pool and small gym also available. Probably not a 4 stars hotel for westtern standards but surely one of the best in Vientiane. Definitely recommended.

 Report
Helpful?
Thank Bodo8
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear bodo8, We very much appreciate your comments regarding your stay at the Mercure Vientiane. Thank you again for sharing your experience and we hope to see you again at Mercure Vientiane Hotel. Sincerely, Benny Omar Guest Service Executive

Singapore
Reviewed December 23, 2016

When we checked it, the lobby felt retro (i was being kind), but it is clean and neat. Staff could understand English well and were helpful with the bags and accommodation needs. When we got into the room, i felt disappointed as it is rather 80's and need a refresh badly, but it is clean and neat. The room does...

 Report
Helpful?
Thank plwh888
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear plwh888, Thank you for taking the time to tell us about your experience at the Mercure Vientiane. Your feedback is very important to us, therefore please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us...

Reviewed December 14, 2016

I love Laos and I've stayed in friends' homes, first class hotels and many guest houses over the years. The Hotel Mercure however, remains one of my absolute favorites for business as well as pleasure. The staff are dedicated, delightful, professional and I highly recommend this hotel because of them! The accommodations are very good, the rooms are well-appointed and...

 Report
Helpful?
Thank Apple B
MercureVientianeLa0s, Guest Service Executive at Mercure Vientiane, responded to this review

Dear Apple B, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience...

Questions? Get answers from hotel staff and past guests. Ask a question

158 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (129)
Viewed
Pool/Beach Area (16)
Viewed
Hotel & Grounds (34)
Viewed
Dining (14)
Viewed
Room/Suite (21)
Viewed
Bathroom (4)
Viewed
Business Center/Function Rooms (1)
Viewed
View from Room (2)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (29)
Viewed
Hotel & Grounds (2)
Viewed
Dining (5)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (6)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Vientiane hotels
1.0 mi away
Ibis Vientiane Nam Phu Hotel
0.5 mi away
S Park Design Hotel
S Park Design Hotel
#1 of 97 in Vientiane
377 reviews
0.8 mi away
BEST WESTERN Vientiane Hotel
BEST WESTERN Vientiane Hotel
#16 of 97 in Vientiane
204 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Salana Boutique Hotel
Salana Boutique Hotel
#2 of 97 in Vientiane
866 reviews
0.0 mi away
Somerset Vientiane Serviced Residence
0.9 mi away
Dhavara Hotel
Dhavara Hotel
#4 of 97 in Vientiane
245 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Babysitting
  • Room Service
  • Business Center with Internet Access
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Mercure Vientiane is a 4 star hotel located close to both the centre of Vientiane and the airport. As the ideal location for business trips and holidays, the hotel offers a range of conference and leisure facilities. Featuring 172 rooms, the hotel also boasts an executive floor. Relax with a drink while listening to music in one of our three bars, or enjoy a meal in our restaurant. We also offer a fitness centre, outdoor pool, sauna and tennis court. Parking is available for your convenience. ... more   less 

Additional Information about Mercure Vientiane

Address: Unit 10 Samsenthai Road | PO Box 585, Vientiane 8562, Laos
Location: Laos > Vientiane Province > Vientiane
Price Range: $47 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Vientiane 4*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity and Hotels.com so you can book your Mercure Vientiane reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Vientiane Hotel Vientiane
Hotel Accor Vientiane
Novotel Vientiane
Vientiane Novotel
Hotel Style:
#9 Luxury Hotel in Vientiane
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Mercure Vientiane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I've stayed in rooms all over the hotel, they were all the same. Sometimes the guests are just noisy.”
 of 5 bubbles 761appleb, Dec 14, 2016 | Read review
“avoid rooms over the street.”
 of 5 bubbles 813fredericd, Nov 25, 2016 | Read review
“If you are a light sleeper avoid the rooms facing the main road”
 of 5 bubbles BlancaParis, May 11, 2016 | Read review
“all seem good as a quiet location”
 of 5 bubbles juliebarrett1964, Mar 26, 2016 | Read review
“Get a pool side room , all others are Ok too”
 of 5 bubbles Billtell, Feb 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question