SureStay Hotel by Best Western Vientiane

SureStay Hotel by Best Western Vientiane

101 Chaoanou Rd, Watchan Village Watchan Village, Chanthabouly District, Vientiane 85621 Laos
Traveler (28)
getlstd_property_photo
Room & Suite (35)
Great cocktail bar and horderves set up for our group each evening.
Dining (12)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.5
#22 of 120 hotels in Vientiane
Location
4.5
Cleanliness
4.3
Service
4.5
Value
4.2
Contemporary mid-scale hotel and conveniently located in the heart of Vientiane. Features 68 comfortable, contemporary and well equipped rooms with city and Mekong River view. Our 47 Superior, 12 Deluxe, 7 Executive room and 2 suite rooms all come equipped high-tech amenities such as free Wi-Fi and flat-screen TVs with satellite channels, plus in-room safety box, hair-dryer, bathrobes, slippers etc.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Spa
24-hour security
Paid private parking nearby
Wifi
Bar / lounge
Restaurant
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Snack bar
Rooftop bar
Shuttle bus service
Taxi service
Foot massage
Full body massage
Head massage
Massage
Neck massage
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Thai

Location

101 Chaoanou Rd, Watchan Village Watchan Village, Chanthabouly District, Vientiane 85621 Laos
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Wattay
Udon Thani Airport
56Reviews0Q+A5Room tips
Traveler rating
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Detailed Reviews
ManInABlueHat wrote a review Jan 2020
Penang Island, Malaysia9 contributions1 helpful vote
5.0 of 5 bubbles
Sometimes you walk into a place and feel right at home. SureStay by Best Western is one of those rare places. It is new and does not come up in searches that easily. We happened on it by accident during an evening stroll when we saw the rooftop bar and tried it. It’s called the Tipsy Elephant and offers reasonably priced drinks and great views over the Night Market and the river. The head bartender Alex supervises the very nice staff with a very capable and friendly eye.

We checked out of our previous hotel and moved into the SureStay the next day. The rooms are very comfortable and spick and span clean. Shower is great. Décor is modern classical. Breakfast is good.

All the staff - GM Xang, Duty Manager Jeannie, Bartender Alex and their support staff – are among the nicest and most engaging we encountered on our trip. They are really helpful and knowledgeable. The level of English spoken by all the staff is very good.

The hotel is well located, being right in the tourist area close to the Night Market end of the river promenade. Restaurants, shops and bars abound around it and all city sights are within walking distance. Be careful to tell the tuk-tuk or taxi driver that it is the SURESTAY by Best Western you want, not the other Best Western which is better known and is a couple of blocks away.

The price, approx. $60 per night with breakfast for two, is good value for the standard of the hotel.

No hesitation in recommending it.
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Date of stay: December 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMSurestayVientiane, General Manager at SureStay Hotel by Best Western Vientiane
Responded Jan 5, 2020
Thank you for completing the survey regarding your recent stay at SureStay Hotel by Best Western Vientiane. On behalf of our entire team, I would like to thank you for your compliment to our staff especially Mr. Alex Bartender, Jeannie Duty Manager and Mr.Xang our Hotel Owner are achieved your satisfaction and expectations. Your satisfaction is important to us and we will be using the feedback you gave us to share to our entire team to let all of them know that we offer a better experience for you and off course for another guest as well in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards, Putthithorn ONGSIRIKUL Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Feenixwest wrote a review Jan 2020
Fort Collins, Colorado1,445 contribution498 helpful votes
4.0 of 5 bubbles
Great place for a sunset photo on Tuesday and Thursday night between 5 pm and 7 pm when there’s 2 for 1 drinks. We had gin and tonics in pretty stemmed glasses but neither of us could taste the gin. We took the fast elevator up to the 9th floor and climbed up to the 10th. We got some good pictures of the sunset over the Mekong.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMSurestayVientiane, General Manager at SureStay Hotel by Best Western Vientiane
Responded Jan 9, 2020
Dear Feenixwest The team at SureStay Hotel by Best Western Vientiane and Tipsy Elephant would like to thank you for coming at the Tipsy Elephant recently and also for reviewing our Sky bar. We are pleased that there were aspects of your time that you enjoyed. But equally, we thank you for sharing the areas that you feel can be improved. We do hope that you will consider to come again on your next visit so that we can show you the true Tipsy Elephant service. With Best Wishes, Putthithorn ONGSIRIKUL Hotel Manager
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leekian wrote a review Feb 2020
Kuala Lumpur4 contributions8 helpful votes
5.0 of 5 bubbles
It is a simple, low density hotel that is close to the night market, the restaurants, the cafes and some of the temples. The hotel room is so comfortable that we enjoyed very much in the room. The staffs were very friendly and accommodative to our questions and requests. All of that, I am really grateful that I have made a choice to book a stay with Sure Stay.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMSurestayVientiane, General Manager at SureStay Hotel by Best Western Vientiane
Responded Feb 16, 2020
Dear Leekian Thank you very much for your recent stay with us at SureStay Hotel by Best Western Vientiane and thank you very much for your kind review. We are happy to hear that you enjoyed your stay with us. That is a very kind compliment we got. We will definitely share your review with the team and will congratulate all of them that they made your stay really special. We certainly look forward to welcoming you back in the near future when you have plan to Vientiane. Have a great day Mr. Putthithorn ONGSIRIKUL Hotel Manager
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Report response as inappropriate
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jehtejada wrote a review Dec 2020
1 contribution
4.0 of 5 bubbles
Room accommodation and breakfast is excellent. However limited drinking water and laundry services for long staying guests. Need to buy water because complimentary drinking water not enough (only 2 bottles). But overall stay is very good.
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Review collected in partnership with Best Western
Date of stay: December 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane
Responded Jan 25, 2021
Dear Jehtejada, Thank you for completing the survey regarding your recent stay at Surestay Hotel by Best Western Vientiane. Your detailed comments and feedback are of great value for us. The issues your raised in your comments are concerning. For our complimentary drinking water we can provide more than 2 bottles every time if you need and for the laundry service we will take this issue to sharing with our department who concern. Our team will try the best to offer what we have for you. Once again, thank you for kind review, I hope that you will come back to see us again soon Best regards, Ms. Souphaphone KHAMSIPHANE Reservation Officer
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
traveller5605 wrote a review Feb 2023
Tumby Bay, Australia801 contributions132 helpful votes
+1
4.0 of 5 bubbles
It was a comfortable hotel near the river with lots of local shops and restaurants close by. Our group had access to a separate dining room but sadly meals were a bit cold by the time they reached the table. Enjoyed our personalised cocktail hour and views from the bar area. Didn't like being close to the elevator as I could hear the pinging sounds when the elevator doors were open. Overall it was a good hotel location near the river, shops and other food places. The staff were very obliging. I would stay there again but did miss it having a swimming pool.
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Date of stay: January 2023
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: A room away from the elevator
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane
Responded Aug 23, 2023
Dear Value Customers, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back to see our improvement. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer SureStay by Best Western Vientiane
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tinayang792022 wrote a review Nov 2022
Vientiane, Laos1 contribution
5.0 of 5 bubbles
I came to Laos alone. At Surestay, I've found my family; every teammate/staff member who worked there makes me feel like I was home and helped was well-received. I wasn't no longer alone in a new country.
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Review collected in partnership with Best Western
Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane
Responded Jul 21, 2023
Dear Valued customer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer SureStay by Best Western Vientiane
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Somchan L wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
Hotel is new and decorate as well. Staffs are friendly and helpful. Location is awesome, you can walk to either dark market or bus stop in a few minutes. Most of famous cafe and restaurant are walkable within 1 kilometers.
Read more
Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HMSurestayVientiane, General Manager at SureStay Hotel by Best Western Vientiane
Responded Jan 26, 2020
Dear Somchanl Thank you for taking the time to leave us good feedback. We are extremely happy to see that you consider every aspect of our beautiful hotel to be 5 stars. We will share your comments with all staff during our departmental meetings and I am sure this will motive our staff to continue doing such great work. We look forward to seeing you back here at SureStay Hotel by Best Western Vientiane soon. Warm regards, Putthithorn ONGSIRIKUL Hotel Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
H. Suryatno. Ev S wrote a review Mar 2021
Sidikalang3 contributions
4.0 of 5 bubbles
Hotel facility is good, guest room really comfy with full of window glasses make a good point of view of the town.
Breakfast menu only have short of choice during the covid but taste of the food is good.
Hotel staff really kind and helpfull.
Love to stay in this hotel
Read more
Review collected in partnership with Best Western
Date of stay: March 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dkc484 wrote a review Jan 2023
Dalmally, United Kingdom79 contributions77 helpful votes
5.0 of 5 bubbles
Two nights here in a large room with a balcony (not all rooms have them) but it is worth upgrading as not only do you get the balcony but a larger room. Huge comfortable bed.
Other reviews mentioned the karaoke from the adjacent bar and it was loud but did not keep us awake after a days sightseeing.
Thoroughly recommend this hotel as except value for money.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane
Responded Jul 21, 2023
Dear Valued Customer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer SureStay by Best Western Vientiane
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LMC_Canada wrote a review Jan 2023
Toronto265 contributions327 helpful votes
3.0 of 5 bubbles
The lobby of the hotel was very nice as was the front end service. The room upon entry was acceptable. It reminded me of a US Holiday Inn or basic Marriott room. A look out the window and i saw a huge cell phone tower a few meters from the window. If i could open the window i could touch the tower. I thought about sleeping in the room and the effect on my brain - this tower was practically in the room. A call to reception we asked for a room perhaps on the other side of the building. After 30 minutes the front desk said they had a room. We walked to the new room and it was a few rooms away from the cell phone tower. The shower stall had mold and should have been removed. The TV was 14 inch - more like a computer monitor. There are better choices for a hotel in town.
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Date of stay: January 2023
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Away from cell tower
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Souphaphone KHAMSIPHANE, Guest Services / Front Office at SureStay Hotel by Best Western Vientiane
Responded Jul 21, 2023
Dear Valued customer, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +85621249999. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Ms. Souphaphone Khamsiphane (Toukta) Reservation Officer SureStay by Best Western Vientiane
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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traveller5605 wrote a tip Feb 2023
Tumby Bay, Australia801 contributions132 helpful votes
4.0 of 5 bubbles
"A room away from the elevator"
Read full review
LMC_Canada wrote a tip Jan 2023
Toronto265 contributions327 helpful votes
3.0 of 5 bubbles
"Away from cell tower"
Read full review
lindakX4631VR wrote a tip Mar 2020
5 contributions5 helpful votes
3.0 of 5 bubbles
"Room 810 is great but noisy at night with loud music from across th street"
Read full review
Michelle P wrote a tip Dec 2019
Rayong, Thailand6 contributions1 helpful vote
5.0 of 5 bubbles
"Higher floor has unobstructed view of the city"
Read full review
Arvind D wrote a tip Nov 2019
Singapore, Singapore1 contribution
5.0 of 5 bubbles
"River side rooms are excellent to stay ."
Read full review
Not the right property for you?
There are more places to choose from in the Vientiane area.
PRICE RANGE
$68 - $90 (Based on Average Rates for a Standard Room)
LOCATION
LaosVientiane PrefectureVientiane
NUMBER OF ROOMS
68
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SURESTAY HOTEL BY BEST WESTERN VIENTIANE $67 ($̶1̶2̶0̶)

Frequently Asked Questions about SureStay Hotel by Best Western Vientiane
Which popular attractions are close to SureStay Hotel by Best Western Vientiane?
Nearby attractions include Her Works Vientiane Flagship Store (0.2 miles), Mekong Riverside Park (0.1 miles), and Tai Baan (0.01 miles).
What are some of the property amenities at SureStay Hotel by Best Western Vientiane?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at SureStay Hotel by Best Western Vientiane?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SureStay Hotel by Best Western Vientiane?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at SureStay Hotel by Best Western Vientiane?
Yes, paid private parking nearby, street parking, and valet parking are available to guests.
What are some restaurants close to SureStay Hotel by Best Western Vientiane?
Conveniently located restaurants include PDR - Pizza da Roby, Jamil Zahid Punjabi Restaurant, and Tyson Kitchen.
Are there opportunities to exercise at SureStay Hotel by Best Western Vientiane?
Yes, guests have access to a fitness center during their stay.
Does SureStay Hotel by Best Western Vientiane have airport transportation?
Yes, SureStay Hotel by Best Western Vientiane offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SureStay Hotel by Best Western Vientiane?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at SureStay Hotel by Best Western Vientiane?
The staff speaks multiple languages, including English and Thai.
Are there any historical sites close to SureStay Hotel by Best Western Vientiane?
Many travelers enjoy visiting Great Sacred Stupa (Pha That Luang) (2.3 miles).
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