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Rixos President Astana Hotel

Travelers' Choice award winner
5.0 of 5
Hotel website
Kunayeva St., 7, Astana 010000, Kazakhstan
1 room 1 adult
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Rixos President Astana Hotel
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218 Reviews from our TripAdvisor Community

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Kent, United Kingdom
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was a surreal experience as I shared the hotel with the Netherlands Women's football team and the President of Rwanda. It's a good location but then Astana is a small, manageable city so nothing is too far away. It's a classic CIS 5*. All very good but not quite getting it all right. Odd little things like unfinished large... More 

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Thank RGTLondon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

Loved the place. Team totally unapologetically, with true will to help you all time. Twice a day a bedroom cleaning, what is quite pleasant whom to rest after lunch. Hotel premises, decoration, interior design and spa are wonderful. Breakfast delivers to best expectations. Perhaps we'll see again 😀😉☺

Helpful?
Thank Carlos R
Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear Guest, The team and maangement of Rixos President Astana sincerely thanks you for the feedback on your stay at our hotel. We are truly delighted to learn that the facilities and services met your expectations and looking forward to seeing you again with us. Sincerely, Elena Shvarts elena.shvarts@rixos.com More 

1 review
5 of 5 stars Reviewed November 25, 2015 via mobile

Wonderful SPA services and reception services. Astana is develop city, and architecture are amazing. Next visit I will stay in Rixos. And I will recommended to my friends and colleagues and customers and family, because it is this hotel can provide a family and business environment.

Helpful?
Thank Hirofumi O
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 21, 2015

Traveling in the region, it is important to have a place that is as a oasis. Rixos President is that place. When you come back from a day of hard work and need to either relax or to meet colleagues and friends, the hotel offers a variety of opportunities that is otherwise far and few between in Astana. I like... More 

Helpful?
Thank WaltD66
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed November 3, 2015

This is my first stay at the Rixos Astana hotel and it was beyond of my expectations. Very friendly and customer oriented staff. Clean rooms, great spa and one of the best breakfasts I've tried so far. Keep going the same way Rixos Astana and be the best in the region. I'll definitely come back.

Helpful?
1 Thank Andrew D
1 review
5 of 5 stars Reviewed October 19, 2015 via mobile

Best hotel ever the staff very helpful and sophisticated in dealing and service Excellent We stay 20 days good breakfast also the room servise is good The coffee shop is nice plase to rest and enju a cup of tea or coffee with tasti desert

Helpful?
Thank Badria H
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 19, 2015 via mobile

Best customer service ever, great location, friendly staff...provided a driver, guide and van for tour at reasonable price...clean...rooms a bit old but worth the money...wrote is a post card when we left sending us their blessings...🌹

Helpful?
Thank Ranna A
Switzerland
Level Contributor
137 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed October 1, 2015

Not that I stay in 5 Stars hotels very often, but for me they are all somewhat the same. This one however, has a special touch. This is because of most freingly, helpful and super trained young staff which make your stay a remarkable experience. From the moment you enter and till you leave you are surrounded by genuinely freingly... More 

Helpful?
2 Thank anvas
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 16, 2015 via mobile

I liked this hotel, though it is pricy. As all the hotels are really expensive in Astana compared with Europe it was not that bad. There is a nice lobby, professional and very attentive staff. Food was good. Hotel still has that luxurious Soviet aura, strange oldfashioned luxurious details. I did not like bathrooms too much.

Helpful?
Thank Gintaute
Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear Guest, We thank you for writing your objective review in regards to your stay. We appreciate that you have noted our most asset - our team and the fact that they were attentive to your needs. This will be conveyed to our team members. We are happy that the hotel services lived up to your expectations and hope to... More 

Astana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 9, 2015

Fantastic hotel and fantastic people, perfect for business travellers to this city. My first time in a Rixos hotel and will certainly not be my last. The hotel was perfect from check in to check out and people very nice indeed thank you

Review collected in partnership with this hotel

Helpful?
1 Thank stephenjohns53
Elena S, Manager at Rixos President Astana Hotel, responded to this review

Dear Guest, Thank you very much for your fantastic review. We hope to have the pleasure to welcome you back to the hotel and I look forward to personally meeting you and ensure that your stay with us is pleasurable and comfortable. Regards Elena Shvarts elena.shvarts@rixos.com More 

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