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Beijing Palace Soluxe Hotel Astana

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Sagynak St., 27, Astana 010000, Kazakhstan
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1 room 1 adult
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Beijing Palace Soluxe Hotel Astana
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55 Reviews from our TripAdvisor Community

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Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 26, 2015 via mobile

Forced to stay in Astana, snow storm. Expensive hotel. Even with a bargain. Typical Chinese hotel. Food soso, especially breakfast is not at any level. Empty hotel. Zombie hotel! Cannot therefore have decent breakfast. No Chinese waiter, no one speaking Mandarin. Not recommended.

Helpful?
Thank marcbI3013AZ
Tel Aviv, Israel
Level Contributor
71 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed November 22, 2015

I stayed there for 3 nights on business trip.Room was large and comfortable and nicely equipped. The bed was hard and good (for the ones that like hard mattress) Service is helpful and attentive. The spa and pool were closed for cleaning so I didn't have the chance to use it. Breakfast is OK, not more. There is a beautiful... More 

Helpful?
Thank RaniM59
Hotel_Soluxe_Astana, Генеральный директор at Beijing Palace Soluxe Hotel Astana, responded to this review

Dear Guest! Thank you for your stay with us at Beijing Palace Soluxe Hotel Astana. We were pleased to note that you appreciated the rooms, equipments and service of our hotel. Your encouraging review will help us constantly improve our restaurant services, food and we hope to welcome you back again in the near future! Sincerely, General manager Wang Shan More 

Texas Gulf Coast, Texas
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed October 9, 2015

I stayed at the Beijing Palace Soluxe because my business associates booked the room for me. The reviews were pretty blah so I wasn't expecting much. I have to say I was very pleasantly surprised by this hotel. I stayed the better part of a week and had a chance to walk around the area and visit some very nice... More 

Helpful?
Thank kwebb100
Hotel_Soluxe_Astana, Генеральный директор at Beijing Palace Soluxe Hotel Astana, responded to this review

Dear Guest! Thank you very much for choosing of Beijing Palace Soluxe Hotel Astana for your stay in Astana and taking the time to post positive feed back about our Hotel. We are glad to hear that we could exceed your expectations, especially with the location, our Lobby, our gently staff and the great breakfast. We so highly appreciate that... More 

Geneva, Switzerland
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed September 8, 2015

Very disappointing. Impressive Building until you get inside to a bland combination of Chinese schintz and things like Plastic Palm Trees. Rooms are cheaply fitted out and the beds are like wooden planks. Cannot even manage Face flannels and showers are a joke. Air conditioning is tired and useless and WiFi is hopeless. The roof Bar does have an amazing... More 

Helpful?
Thank GordonAbben

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Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 4, 2015

The location of the hotel is good but for some still a fair walk to the main attractions in Astana which are all in one area. It was even a good 15 minute walk to the nearest shopping centre. Places to eat were very limited. The hotel itself was empty but at weekends held a few wedding parties. The checking... More 

Helpful?
Thank Jeff S
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 1, 2015 via mobile

left there $800 for nothing prices do not match the quality poor service food was ok but not as good as 5* should be will never go there again waitress was as slow as a turtle background music was such a turn off, melancholic tune, same tune I heard in Museum of political repressions. Will never go there again

Helpful?
Thank Dana X
Basel, Switzerland
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

I have tried at least 10 different hotels in Astana during the last 5 years. All are simply not what you find in other countries. Prices widely differ - high jumps depending on demand. In the end, I decided to come back to this one only because of the views and the Chinese restaurant. Rooms are big and clean. Staff... More 

Helpful?
Thank cew012015
SoluxeGeneralManager, Генеральный директор at Beijing Palace Soluxe Hotel Astana, responded to this review

Dear Guest, Thank you for the feedback about our "Beijing Palace Soluxe Hotel Astana". We are glad to know that you liked our hotel and chose again it. We will be happy to welcome you as our permanent guest. Best regards, General Manager "Beijing Palace Soluxe Hotel Astana" Wang Shan More 

Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 13, 2015

Quite good hotel with nice service, but it is not 5 stars, sorry, it's 4 maximum. Pricing is excessive as well - if you charge at the level of Hilton or Intercontinental you better be at least as good as they are. Soluxe is not better, unfortunately. Rooms are OK, breakfast is not bad, view is great. That's it.

Helpful?
2 Thank Artem D
Panama City, Panama
Level Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 20, 2014

In comparison to other hotels this one is more affordable. Location is so so, but Astana is not too large, and 15 minutes taxi ride easily covers any distance. The food is great, the breakfast is with Chinese accent in combination with classic intercontinental meal. Rooms are clean and lots of space. In addition not far from airport. So, nice... More 

Helpful?
1 Thank MTolik
Kazan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 28, 2014

The hotel is located at the center of the new city where the all the sightseeings are. It is very easy to get around. The hotel has a restaurant at the top floor, where you can get an excellent view. The most thing I liked is a spa, where you can get a very good quality chinese massage at a... More 

Helpful?
1 Thank Mansur_Aglyamov
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