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Duman Hotel

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Duman Hotel
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119 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 28, 2016

Was a bit worried about going to Astana, Kazakhstan for work purposes for four days as I was told nobody spoke English there. I was pleasantly surprised when I arrived at Hotel Dumon on a very cold wintry night as a couple of receptionists could speak English. Even the helpful young man, whose name was also Dumon, who was at... More 

Helpful?
1 Thank 523Rema
hotel_duman, Менеджер по связям с общественностью at Duman Hotel, responded to this review

Dear 523Rema, Thank you evry much for your feedback! We are more then happy to hear, you had a pleasant stay in the capital of Kazakhstan. Especially the fact, that our ladies and gentleman had been able to provide you with good service. Your feedback will be very usefull and we would like to ensure you, that we are doing... More 

Astana, Kazakhstan
1 review
5 of 5 stars Reviewed February 16, 2016

Peacefull and absolutelly organized hotel in the 'heart' of the city. I was flattered to be an expected, happy guest with a very good service and care to my small person))) Was good to stay in a very lovely hotel!

Helpful?
Thank DeeMazhitova
Kuala lumpur
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 4, 2015

good location between the old and new city. although it is not within the new city, it is still walking distance to Mega, a community shopping centre. only 700 Tenge taxi ride to bayterek tower. good breakfast, nice lobby, nice heated pool, Russian and Finnish Saunas. overall well equipped and friendly staff. thou staff requires a little more training as... More 

Helpful?
Thank PHamsrt
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 3, 2015

Stayed for 1 night on transit through Astana. Nice big, clean and well equipped room, big variety of food for Sunday breakfast, wifi worked in my room just fine (not super fast but adequate). English speaking staff at front desk and restaurant. My only complaint is that the bed was worn out, a bit like sleeping in a hammock. (My... More 

Helpful?
Thank Rangiom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 3, 2015 via mobile

I stayed here by mere coincidence as friend has booked this hotel. Was my first and last time. 1. Quality of service - staff is lazy, unfriendly and unprofessional. At the "lobby bar" you have to wait for 10 minutes and more in order to get noticed. Then another 10 minutes to get served, even though there is nobody there.... More 

Helpful?
Thank Jiri K

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Level Contributor
5 reviews
5 of 5 stars Reviewed June 2, 2015

I was in Duman Hotel on April, for four day: all is very good and I'come back in June, for an commercial event I scheduled there. That's to say how much I like Duman in Astana! All the staff is very kindly and efficient, especially the Director Mr . Nicola Mandolini and mrs Tatyana Commercial Manager.

Helpful?
Thank Carla V
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 1, 2015

As usual, I spend 1 night in Duma Hotel for business trip. 3 Months ago I have been informed about replacement of GM and last week I could see already the differece. Breakfast is served in 16th with an amazing view of Astana with great food and beverage choose. Room is very well cleaned and shower is absolutely relaxing. Finally... More 

Helpful?
Thank psgever
Nicola M, General Manager at Duman Hotel, responded to this review

Dear Sir, Thank you for choosing Duman Hotel when visiting Astana and for taking the time to share your recent experience with the TripAdvisor community. I truly appreciate your kind comments and delighted to know you have enjoyed our services and the hotel in general. I'm thrilled you will be coming back, please let me know if there is anything... More 

Thailand
Level Contributor
431 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
3 of 5 stars Reviewed October 1, 2014

Second time during year I've been stopped here, and again only because of the location. It is convinient to drive from here on business and to the exhibition center, and to appoint business meetings. Just next to the hotel there are shopping centers and the famous avenue of restaurants. Definitely this hotel for businessmen, but why did the management of... More 

Helpful?
Thank mihhail i
1 review
1 of 5 stars Reviewed September 22, 2014

This hotel is not capable to operate and organize their reservation office. I've tried to book a room for 2 day, finally received confirmation with mistakes. I wish to terminate all agreements with Duman!

Helpful?
Thank Alexander K
Washington DC, District of Columbia
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed August 2, 2014 via mobile

I decided to stay at the Duman because it is licated close to my office and there was a good deal on boooking.com. Room was clean and comfortable, breakfast decent, they can make you even goid coffee if you ask. However the huge disadvantage was that rooms have no wi fi paid ot for free and to communicate you need... More 

Helpful?
Thank Tomirisk
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Hotel Complex "Duman" is located in the administrative center of Astana at the joint of the left and right bank of the Esil River and only 15 Kms away from Astana's international airport. Duman is one of those few highest Hotels in the city which has a magnificent view from the windows on the unique architecture of the modern cultural entertaining center of our capital. Central City Park, Duman Entertaining Center, unique ethnic and Memorial complex "Atameken Map of Kazakhstan, shopping malls: "Mega Astana", "Khan-Shatyr" and "Sary-Arka", the capital Circus and other remarkable places are in a close proximity to the hotel. Our structure is perfectly suitable for recreations and meetings with business partners. The Hotel Complex "Duman" has all capacities to hold Conferences, Banquets and Exhibitions. It owns all requisite and modern Audio and Video equipment. The Complex includes 6 conference Halls and a unique multifunctional pavilion which enable gathering from 10 to 500 Persons. Restaurant "Tomiris" which has a panoramic view, offers traditional Kazakh and International cuisines. Comfortable and Hospitable atmosphere will let you feel restful after a long trip or a business meeting. At your disposal there is also a Banquet Hall "Aigerim" which can host banquets up to 250 Guests. Our hotel offers comfortable accommodations and unique amenities that set us apart from other hotels in the area. Enjoy our four dining options, a Karaoke Club, Night Club, Game Room complete with table tennis and Bowling Alley, our guests can visit all without leaving our hotel. In case you need to book a tour or want recommendations in terms of what places to visit in a city, our experienced concierge is available to attend to your queries and requests. ... more   less 

Additional Information about Duman Hotel

Address: Korgalzhyn highway, 2A, Astana 010000, Kazakhstan
Location: Kazakhstan > Akmola Province > Astana
Price Range: $65 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Duman Hotel 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Duman Astana Hotel Astana
Hotel Style:
#5 Spa Hotel in Astana
#8 Luxury Hotel in Astana
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